Director of Care and Support. November 2013

Transcription

1 Fr Director of Care and Support November 2013

2 Olympic Office Centre, 8 Fulton Road HA9 0NU Telephone Fax info@campbelltickell.com November 2013 Dear Applicant The Barnet Group Director of Care and Support Thank you for your interest in this position. Enclosed is the information you will require to assist you in completing your application. To apply please can you: Provide an up-to-date CV which shows your full career history with any breaks explained we recommend that this is no longer than three pages; Write a supporting statement detailing how you are a good candidate for this post and how you fulfil the person specification we recommend that this should be a maximum of around three pages; Complete the combined compliance and equal opportunities form; and Indicate on the compliance form if you cannot attend any of the interview dates. Please note that applications can only be considered if all the documentation is completed. However, it is not mandatory to complete the equalities section within the compliance form. The information requested is for monitoring purposes in line with our commitment to equality and diversity, and will not affect the outcome of your application. Once complete, please send your application, preferably in MS Word format, by to barnetgroup@campbelltickell.com or by post to: Campbell Tickell Recruitment, Olympic Office Centre, 8 Fulton Road, Wembley, HA9 0NU. Due to postal unreliability we recommend you your application to us wherever possible to avoid missing the deadline. Campbell Tickell Ltd Incorporated in Cardiff (England & Wales) Registration number Registered office 14 Accommodation Road, London NW11 8EP VAT number

3 Applications must be received by Friday 10 January 2014 at 12 noon. It is your responsibility to ensure that we have received your application. If you do not receive confirmation of receipt of your application from us within 24 hours of sending, please call to ensure it has arrived. You should also ensure that you use a secure address from which to send your application, as our system will filter out s if it believes them to have been sent from unsecured sites that are often used to send spam s. In order to avoid last-minute IT issues, we also ask that you allow yourself ample time to submit your application in advance of the deadline. Details of the selection process can be found on page 15. Please do contact me if you wish to have an informal discussion about the role or if you have any questions on or I look forward to hearing from you. Kind regards Clare Roberts Senior Associate Consultant November 2013 Page 3 of 16

4 Contents Page Welcome letter from the Chief Executive 5 About The Barnet Group 6 Role profile 8 Person specification 11 Organisation chart 13 Principal terms and conditions of service 14 Key dates and the selection process 15 The advertisement 16 To find out more please also visit the Barnet Group website: November 2013 Page 4 of 16

5 Welcome Dear Applicant Thank you for your interest in the position of Director of Care and Support at The Barnet Group. Reporting to me, the role will lead on delivering our Care and Support Business. This is a new post, which reflects the recognition that this is a core business for us and one where we believe we can grow and develop the business. We are a unique organisation, a Local Authority Trading Company with an ALMO and a social care arm with care and support functions spreading across both organisations. This places us in an excellent position exploit opportunities for new business as well as delivering core services on behalf of the council. Barnet Homes as a brand is well known in the local community and ALMO sector but one of our key PR projects is to build brand recognition for The Barnet Group and Your Choice Barnet. We have been undertaking a series of savings in Your Choice to make us more efficient so that we are better able to deal with the cost reductions facing Local Authorities and hope to complete this programme in this financial year having targeted a saving of 1million. Maintaining good relations with our local council is vital to the success of the company and this role will play a key part in ensuring this continues and grows stronger through times of change. As a company we are not content to stand still and have an active new business approach and this role would work closely on marketing campaigns. We have recently been successful in winning a contract to provide a range of early intervention and prevention work for young people across the borough and have just got the green light to begin development of the first new council homes in the borough in 20 years. Our Care and Support division has over 250 staff and provides a wide range of services including support for learning disabilities, physical and sensory impairments, autism and profound and complex learning and physical disabilities. These services, along with our Sheltered Housing, floating support and ASSIST telecare services have an excellent reputation and make us very proud. My management style is to empower the Directors that work for me. I believe that we have an excellent Executive team who work both individually and together to deliver a high level of service. We believe we are making a real difference in the Borough and if you want to join us you will become part of a successful team who really enjoy what they do. As a place to work, I can recommend Whetstone as it has lots of cafes, coffee shops and a Waitrose. It is on the northern line and you ll always get a seat on the way home. There is plenty of parking at Barnet House and we are only about 20 minutes drive from either the M25 or M1. Best wishes, Tracey Lees Chief Executive November 2013 Page 5 of 16

6 About The Barnet group The Barnet Group is a Local Authority Trading Company established in We are owned by Barnet Council. The group is the parent company to Barnet Homes and Your Choice Barnet. We combine a public sector ethos with a private sector commercial focus. Barnet Homes was created in 2004 to manage housing on behalf of London Borough of Barnet and to deliver a 185m decent homes refurbishment programme. Of our 15,000 properties about a quarter are leaseholders most of whom have bought on the open market. We also manage about 2,000 units of temporary accommodation. We provide homelessness services, tenancy and leasehold management, income collection, repairs management, temporary housing, major projects, estates services and resident involvement. We are active partners with groups across the community to deliver training and employment support, community development and youth engagement services. Barnet Homes has around 400 staff and operates out of three main offices with a head office in Whetstone, an estate office on Grahame Park and our Assist service at Gadsbury Close. Your Choice Barnet was created in 2012 as a specialist social care organisation offering support for more than 350 service users with physical and learning disabilities from six centres, four supported living schemes and actively across the community. We encourage people to make use of personal budgets, exercise choice through individual plans and take real control over their lives. Your Choice Barnet has around 200 staff. Our services are: Rosa Morison Day Centre - for adults with complex learning and physical disabilities Flower Lane Autism Service - offering specialist support helping people on the autism spectrum to gain confidence and become more independent. Valley Way - a specialist respite service for adults with complex learning disabilities, physical disabilities, autism or November 2013 Page 6 of 16

7 challenging behaviour Community Space - a day service offering community support, activities and care for adults with a wide range of learning disabilities. Supported Living - helping people with learning disabilities to live as independently as possible in their own home Barnet Independent Living Service - specialist support to adults with a range of physical and sensory impairments. Our Care and Support division includes all of our Your Choice services and the ASSIST and Sheltered Housing from Barnet Homes. Our core values Inspiring trust Taking ownership One team, one outcome Being proud Responding to individuals Our leadership values Inspiring results Encouraging innovation Commercially focused Strategic and visionary Our customers Our customers are at the heart of the business and we provide opportunities for representation at every level. Barnet Homes has two residents and a leaseholder on the Board, a scrutiny panel and open meeting events called HUBS which take place across the borough. Your Choice Barnet has carer representation on its board and a number of well established friends groups. We are seeking to build further engagement with service users as a key activity this year. November 2013 Page 7 of 16

8 Role profile Job title Responsible to Director of Care and Support Chief Executive Salary 90,000 Staffing responsibilities Seven direct reports and approximately 250 employees in total Key purpose and responsibilities of the role The post is a member of Barnet Group executive team which is responsible, to the Board, for the effective leadership, performance, achievement and development of all areas of Barnet Groups work. As part of the executive the post holder will ensure that our customers enjoy high quality housing supported by excellent service standard and that external validation and scrutiny meets required standards. In addition this post takes specific leadership responsibility for our Care & Support functions which include our Sheltered Housing and ASSIST telecare services within Barnet Homes and our Adult Social Care services supporting Adults with a range of learning and physical disabilities in Your Choice Barnet ensuring the services delivered offer value for money and growth and/or expansion is achieved. Main duties and responsibilities Departmental To lead and manage the Care and Support division and ensuring that the dispersed management team provides excellent, individualised services. To lead, inspire and motivate the staff within the Department and to ensure they provide a customer led service and work effectively with internal departments. To develop a strategic business plan and vision for Care and Support and lead in its transformation. To lead and deliver, through the management team, policy implementation in response to changes in legislation in Care and Support. To work closely with the wider team to ensure services are exceeding the minimum standards laid out by the Care Quality Commission and Quality Assessment Framework guidelines, increasing customer satisfaction. To ensure that a top performance against set KPI`s. including income collection, November 2013 Page 8 of 16

9 void turnaround, satisfaction and complaint management. To take an active leadership role on developing new business opportunities across a range of new opportunities to develop services in line with targets and budget forecasts including tendering, developing strategic partnerships and acquisitions. To take a leading role on exploring the needs and priorities identified within the market, combined with regular analysis of competitors to gain a market advantage and positively differentiate the service offering. To develop and maintain a wide range of strategic relationships with local authorities, Social Services, Health Commissioners and providers and other relevant partners. To maximize the retention of existing services at the point of retender. To manage all budgets and resources related to the Care & Support Directorate in an effective and cost efficient manner. Corporate To respond to a changing external environment and internal priorities by continuously driving the organisation forwards and developing the capability and effectiveness of the organisation and specifically the Care & Support Directorate. To be a positive and passionate ambassador for Barnet ensuring that effective and productive working relationships are developed with all stakeholders. To contribute to the formulation and development of direction, strategy, objectives, continuous and performance improvement working with the Chief Executive, the Board and its Committees. To meet all statutory, legal and regulatory requirements. To be responsible for personal self-development and maintaining continuing professional development activities, keeping up to date with the social housing context, emerging business trends and best practice. Ensure that the Groups workforce meets the requirements of the Business both short-term and long-term. General Obligations Performance management Flexibility Ensure that performance targets are met and a culture of performance management, customer care, value for money and resident / service users empowerment is embedded across the Group. Work with a degree of flexibility required to perform work not specifically November 2013 Page 9 of 16

10 referred to above although falling within the scope of the post at the appropriate grade. Health and Safety All employees have a legal duty to ensure the health and safety of people at work and members of the public in premises or sites controlled by The Barnet Group in accordance with safety legislation and The Barnet Group safety policy. The Barnet Group s commitment Deliver The Barnet Group s commitment to equality of opportunity both in the provision of services and as an employer. Promote equality in the work place and in the services The Barnet Group delivers. Demonstrate commitment to a culture of safeguarding children, young people and vulnerable adults. The Barnet Group reserves the right to alter the content of this job description to reflect changes to the job or services provided, without altering the general character or level of responsibility. November 2013 Page 10 of 16

11 Person Specification Essential qualities The successful candidate will already be in a high profile leadership position, with a good reputation for substantial achievement in operations within Care and Support or a related field. Competencies Ability to lead, inspire, motivate and develop staff at all levels; skilled at building motivated teams, committed to organisational vision, values and goals. Well-developed business management skills and understanding of delivering an excellent customer-based service in a complex organisation with strong social and commercial activities. Ability to interpret information, carry out research, analyse complex data, make sound judgements, appraise performance and manage risk. Ability to work effectively in partnership with tenants and residents, senior colleagues, staff, stakeholders and boards. Ability to produce clear, concise and well written reports on complex issues; and Well-developed ambassadorial, influencing, networking, promotional and negotiating skills. Experience Senior experience and a successful track record in Care and Support Senior experience of managing large teams. Experience and knowledge of the legal and regulatory framework relevant to Care and Support. Excellent project management skills and ability to integrate services. Innovative and strong business skills. Experience of identifying and delivering a wide range of business opportunities. Experience of developing and managing an excellent customer driven service. Evidence of effective working with customers, a wide variety of stakeholders and board members. Personal qualities A strong personal commitment to the cause of social housing, care and support, and to the stated values of the Group. A commitment to quality, customer service, best practice and best value. A confident, independent, energetic and visible leader and effective decision- November 2013 Page 11 of 16

12 maker. Strong creative skills. A commitment to equality and diversity. An intuitive and supportive manager for direct reports. A capacity to deliver results to tight deadlines and under pressure. A commitment to working with others to achieve shared goals. Able to form productive, professional working relationships with a wide range of people. Build internal networks to deliver key objectives and organisational culture change. Able to identify potential strategic partners. Creates extensive networks across and beyond Barnet Group. November 2013 Page 12 of 16

13 Organisation chart November 2013 Page 13 of 16

14 Principal terms and conditions (For information purposes only) 1. Position Director of Care and Support. 2. Salary and benefits 90,000 (depending upon experience), plus final salary company pension (Local Government Pension Scheme). Please note salary will be negotiable for an exceptional candidate. Additional benefits include: subsidised gym membership, interest free season ticket loan and a range of other offers to support flexible working patterns. 3. Holiday entitlement 26 working days plus all bank holidays. 4. Working hours Normal hours of work are 36 hours per week based around the usual business working week. However, due to the seniority of this post there is a requirement for flexibility in meeting the full responsibilities of the post and this will include occasional evening and weekend work. 5. Location Your normal place of work will be our office at Barnet House, 1255 High Road, Whetstone N20 0EJ although none of the services operate from this location. November 2013 Page 14 of 16

15 Key dates and the selection process Closing date: Friday 10 January 2014 at 12 noon First interviews: Tuesday 21 January 2014 Assessment centre & final Interviews Tuesday 28 January 2014 November 2013 Page 15 of 16

16 Media advert November 2013 Page 16 of 16