Social Skills in the Workplace. Contents are subject to change. For the latest updates visit

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1 Social Skills in the Workplace Page 1 of 8

2 Why Attend A growing number of professionals consider that success in the workplace requires, in addition to technical expertise, personal and social skills. This course will focus on a number of personal and social skills, which for many is more than half the equation of success. By providing participants with tips on preventing burnout, improving personal and professional focus, building a professional network, connecting with colleagues, and building social competencies, this course will help participants supplement their arsenal of technical skills. According to many management gurus, success in a corporate environment depends more on behavioral skills rather than technical skills. The aim of this course is to provide you with practical techniques and tools to help you improve such skills. Course Methodology Developing skills requires a hands-on approach that is interactive and participatory. Participants will be asked to selfassess current practices and develop action plans for improving behaviors. Course Objectives By the end of the course, participants will be able to: Adapt to the new rules of work, learning and life Identify early burnout signs and generate a recovery plan Apply proven techniques for an increased level of focus at work Develop and maintain your professional network Recognize the benefits of connecting with others through specified behaviors Assess your current level of social skills and develop a personal development plan List and apply proven methods for influencing and persuading others in organizations Target Audience Administrators, officers, specialists, supervisors, team leaders and line managers. Target Competencies Relating and networking Working with people Building relationships Focus and commitment Self-confidence Service orientation Course Outline The evolving rules of work Traditional versus new rules of work Reasons for new rules of work, learning and life An overview of important new rules Rules of work Rules of learning Rules of life Learning to continually adapt Preventing burnout The early signs of burnout Major causes Planning your recovery Improving your professional focus Definition of focus management Protecting versus growing your focus Page 2 of 8

3 Techniques for improving your professional focus Your technology Your workspace Your mind Your time Your relationships A guide to mindfulness Mindfulness fundamentals Mindful methods Building your professional network Your network at a glance Identify and adapt to cultural differences Principles of connection Techniques for stepping out of your comfort zone Maintaining recurring connections Definition of recurring connections Basic principles for maintaining recurring connections Assessing your system for recurring connections The role of social media in your professional network Social media platforms for improved networking A focus on LinkedIn Tips and techniques Connecting with Colleagues in the Workplace Helping colleagues with challenges Locating similar interests Modeling exemplary behavior in the workplace Shifting focus to others Sharing information and lessons learned Being considerate to colleagues Essential social competencies at work What are social competencies? Assessing your current abilities A focus on influence and service orientation Defining the terms The principles of influence Service orientation techniques Page 3 of 8

4 Location & Date 8-12 Dec, 2019 To be assigned Fees: US$ (including coffee breaks and a buffet lunch daily) Per participant Fees + VAT as applicable UAE Tax Registration Number Page 4 of 8

5 Courses in Interpersonal Skills and Self Development Dates Course Name Feb, 2019 High Performance Teams Feb, 2019 Managing Conflict: Power through Influence Feb, Mar, Mar, 2019 Emotional Intelligence Workshop Mar, 2019 Developing an Accountability Mindset Mar, Mar, 2019 Certified Master Negotiator 31 Mar - 4 Apr, 2019 Communication and Relationship Management Skills 31 Mar - 4 Apr, 2019 Creative Thinking and Innovation Techniques 31 Mar - 4 Apr, 2019 Five Productivity Traits for Optimal Results Apr, 2019 Riyadh Apr, 2019 The Power of Positive Attitude Apr, 2019 Learning through adaptability Apr, 2019 Cairo 28 Apr - 2 May, 2019 Emotional Intelligence: Strategies for Success 28 Apr - 2 May, 2019 ILM Endorsed Win-Win Negotiation Skills 9-13 Jun, 2019 Happiness: Sustaining a Motivating Work Culture Jun, Jun, Jul, 2019 Emotional Intelligence Workshop 7-11 Jul, 2019 ILM Endorsed Win-Win Negotiation Skills 7-11 Jul, Jul, 2019 High Performance Teams 4-8 Aug, 2019 Kuala Lumpur Aug, 2019 Managing Conflict: Power through Influence Language Location Fees Page 5 of 8

6 Courses in Interpersonal Skills and Self Development Dates Course Name Aug, Aug, 2019 Developing an Accountability Mindset 1-5 Sep, 2019 Riyadh 8-12 Sep, 2019 The Power of Positive Attitude Sep, 2019 Emotional Intelligence Workshop Sep, 2019 Bootcamp Beirut US$ Sep, 2019 Happiness: Sustaining a Motivating Work Culture Sep, 2019 Learning through adaptability Sep, 2019 Creative Thinking and Innovation Techniques Bootcamp Beirut US$ Sep - 3 Oct, 2019 Creative Thinking and Innovation Techniques Oct, 2019 Achieving Performance Excellence Using Emotional Intelligence Oct, Oct, 2019 Abu Dhabi Oct, 2019 Certified Master Negotiator Oct, 2019 Communication and Relationship Management Skills Oct, Nov, 2019 Emotional Intelligence: Strategies for Success Nov, Nov, 2019 Five Productivity Traits for Optimal Results Nov, 2019 Managing Conflict: Power through Influence Nov, 2019 ILM Endorsed Win-Win Negotiation Skills Nov, 2019 High Performance Teams 8-12 Dec, 2019 Creative Thinking and Innovation Techniques 8-12 Dec, 2019 Emotional Intelligence Workshop Dec, 2019 Language Location Fees Page 6 of 8

7 Courses in Interpersonal Skills and Self Development Dates Course Name Dec, Dec, Dec - 2 Jan, 2020 Five Productivity Traits for Optimal Results Language Location Fees Page 7 of 8

8 Courses in Interpersonal Skills and Self Development Dates Course Name Language Location Fees Page 8 of 8