Hours 35 Grade E Salary Circa 25,500 per annum

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1 Role title Supporter Database Officer Directorate Income Generation Location Office based in Brackmills, Northampton Accountable to Senior Database Officer Travel Occasional Accountable for NA requirement DBS check No Core Role Anchor Level Deliver Hours 35 Grade E Salary Circa 25,500 per annum Contract type Permanent We are the UK s leading charity dedicated to conquering stroke. There are over 1.2 million stroke survivors in the UK. Almost two thirds have a disability and one third rely on others for help, making stroke one of the biggest causes of disability. We are continually working to improve the lives of stroke survivors and their families who deserve the very best treatment and care. We deliver amazing, life-changing support to over 60,000 stroke survivors and their families each year. We also fund research to find better treatments, campaign for better stroke care and help people understand how to spot and prevent stroke. This work is made possible by more than 4,000 talented volunteers and staff, our fantastic supporters and our strong relationships with the stroke clinical and research community. We work with integrity, demonstrating our values as one combined passionate, innovative, respectful and professional team. Together we can conquer stroke.

2 Directorate The Income Generation Directorate plays a key role in securing two thirds of the income of the Stroke Association which funds our Research programmes, our campaigns and helpline support and underpins our services supporting stroke survivors. It also covers the core costs of running the Association. Last year we raised 25.5m from individuals, companies, trusts and foundations, and community organisations and we have specialist teams responsible for our wide range of fundraising disciplines - Legacies, Direct Marketing, Community & Events Fundraising, Corporate Partnerships and Philanthropy as well as a Development team which supports and improves our ability to raise money. Join us and help to achieve a world free of stroke. Purpose of role The Stroke Association is finalising a new strategy with three overarching goals: make stroke the priority it needs to be; ensure that everyone affected by stroke has access to the rehabilitation and lifelong support they need; partner with people and communities to help them take action on stroke. The Supporter Database Officer is a pivotal role in supporting all fundraising and influencing activities in both maximising income generation and campaigning work to promote the aims and objectives of the Stroke Association. The position will play an active role in promoting and encouraging the effective use of the fundraising database through providing regular formal training on the use of the supporter database to meet the needs of new starters and informally, in response to direct requests from managers and staff alike. Key responsibilities of role Responsibility areas Performance Indicators Key Competencies To develop a comprehensive and in depth knowledge of the fundraising database and ensure the knowledge is updated and current at all times. Personal development objective Open-minded To deliver data selections for fundraising activity to support increased income generation and supporter retention, ensuring communications are delivered to agreed SLA s Evidence Selection Impact on Income Targets / retention Evidence that deadlines are meet Feedback from Data Requesters Customer focus, Communicating and influencing, Business acumen

3 To provide database analysis and technical expertise to fundraising managers and staff to help them maximise the impact from the supporter database on their fundraising activities. Provide high quality support to database users within agreed time frames. To ensure that the database receives regular data quality audits and any inputting irregularities are corrected promptly. To support the development of the team process document library, ensuring all processes are accurate and up to date. Undertake the import and export of data to and from external suppliers; in and out of the supporter database. Evidence that request is logged and agreed deadlines meet Feedback from Requester Customer enquiries are managed within agreed timeframe Feedback from Database Users Evidence that Data Quality is Improving Evidence that processes are documented, reviewed and regularly updated SLA Meet Customer focus, Communicating and influencing, Business acumen Customer focus, Communicating and influencing, Business acumen Customer focus, Business acumen Change readiness, Continuous improvement and innovation Customer focus

4 Mandatory responsibilities of role (Whilst the mandatory responsibility areas and key competencies are standard, performance indicators will vary dependent upon the role and anchor level) To undertake any other duties commensurate with the purpose and remit of the post. Responsibility areas Performance Indicators Key Competencies To ensure that you manage and develop your own performance Evidenced attendance at personal training and regional events Leadership Improvement and Innovation All mandatory training is completed Performance and Development Review completed to standard. To follow the Stroke Association s policies and procedures Familiar with competency framework including values, mission and vision. Accessed and read the Staff Handbook and any relevant policies and procedures to your role. Willing to travel during the course of your duties with possible overnight stays away from home. Change Readiness Business Acumen To contribute to any project work as required. Examples of project work. Business Acumen Improvement and Innovation Communication and Collaboration Change readiness

5 Person specification Education Good Level of Education Willingness to undertake training and personal development / Experience Experience of using technology and IT systems especially MS Office applications Practical experience of using a relational customer/supporter database Experience of analysing and interpreting data using MS Excel and or SQL or similar Experience of drafting reports, providing excplanations of complex processes and tasks Experience of ThankQ Software Experience of working in a direct marketing environment Skills and abilities Ability to communicate effectively face to face, in writing, by , on the telephone, including public speaking. Ability to demonstrate initiative and problem solving skills Ability to plan ahead, organise a busy workload and prioritise tasks to meet tight deadlines Ability to demonstrate thoroughness and accuracy in your approach to work. Ability to work collaboratively and build effective internal and external relationships

6 Effective communication skills at all levels Proven ability to analyse large datasets and provide reports in response to enquiries from colleagues and other teams. Other requirements Ability to demonstrate an understanding and commitment to our corporate values To be committed to the principles of equal opportunities and diversity To have an understanding of Stroke This information will be used as part of the shortlisting process.