HR Digitalisation & Robotics #Digital2018

Transcription

1 Annie Kristensen & René Raasted September 2018

2 René Raasted Business performance 2 René Raasted Global Program Manager Vestas P&C

3 HR in brief + 24, ,000 We employ more than 24,300 people worldwide and have employees onsite in 67 countries The global HR organisation is at 204 employees equivalent to a ratio of 1:131 Our employees represent 102 nationalities throughout the world The global P&C services team receive more than 160,000 tickets annually 3

4 The People & Culture Business Model Advisor Understanding Business Partners and translating business needs to business in strategic and tactical P&C activities Global Competence Centre Design Global and build global programs, policies and processes based on business needs process owners Innovations Global tools Consume Employee Groups P&C services Use self-service applications Line Managers, employees and external candidates Build Deploy HR Operations global initiatives and deploy country initiatives Administrative and transactional processing Point of entry for inquiries and requests P&C Executive Management Establish the Vestas worldwide People Strategy 4

5 Vestas HR Organisation 2018 Lean Organisation HR Regional structure Cost per EE served (2009=100) Vestas Employees per 1 HR staff (2009=100) 0 HR Region Hub HR HQ 5

6 Transformation of the HR Service Delivery Model Tier 0 Tier 1 Redesigning the HR front door Aspiration is to use technology, smart product design, and automated processes to redesign the HR front door, making it a customized entrance that enables employees and managers to manage information themselves. 50 % 35 % Tier 2 Tier 3 10 % 5 % 6

7 HR 7

8 The Vestas HR Digitalization story Technology, vision and leadership build the foundation PCI Global SAP HR kick-off The journey with SAP HR begins. Starting with E-recruiting and HR Masterdata PCI Learning Management Global Learning Management tool in place supporting classroom, e-learning etc Employee Interaction center HR Ticketing tool implemented Introduction of HR Knowledge Base Payroll Outsourcing I The consolidation of payroll vendors and centralization of payroll organization begins with 17 countries MyP&C starts The Global implementation of SAP SuccessFactors begins. Introducing the first mobile app to employees and managers MyP&C Selfservice and Global HR Reporting Vestas starts using self service portal and SAP BW to make the first global headcount reports Shared Service announced People & Culture New Business Model ready for implementation Introduction of HR Business partner and HR Operations Kick off EIC November 16, 2010 Recruitment Process Outsourcing Vestas outsources all global recruitment activities to external partner Payroll Outsourcing II Vestas selects additional partner and continues with remaining 32 countries Alfred First HR robot Vestas begins with first HR RPA initiative 8

9 P&C Digital Transformation: MyP&C leads the way P&C Digital Transformation securing efficient, automated, transparent and compliant core employee processes enhancing employee experience and enabling further development of the HR Operating Model 2019 P&C Digital Transformation foundational roadmap candidates: MyP&C leads the way for future digital transformation RPA pilot Document Management Integration Center Global Leave Global Time Management P&C ServiceNow Global scale RPA Digital transformed P&C centered around Employee Experience Implement solutions to enhance HR Operating Model Increase Employee Experience by enhanced and intelligent Tier 0 AI for further automation of transactional tasks P&C Services 2.0 9

10 Introducing Alfred, P&C s first robot Automation is part of P&C strategy to improve customer experience and digital strategy Alfred is our first robot to perform automated tasks Alfred will support the automation of transactional processes: Payroll & Time Data Reconciliation Birthday and anniversary reminders Other data and report extraction processes P&C and our Global IT team in Manila, Philippines are collaborating to ensure a successful launch Expected go-live is 15 October

11 Future HR RPA initiatives Improvement catalogue with 25 HR processes that are suitable or partial suitable for RPA REPORTS RECONCILIATION DOCUMENTS REGISTRATIONS Runs regular reports and send to specified target group (incl merge of various data sources) Payroll / Finance reconciliation Document generation, automatic send out etc E.g. Absence/ sickness and holidays registrations 11

12 IT supporting HR René Raasted Business performance Annie Kristensen Global IT Business Partner, Vestas IT, HR

13 The digital journey

14 How Global IT supports/will support the HR journey

15 Process automation case for IT support Total: 40 man days pr. Month Create Request Create Location in SAP, move to test system User test and send to Prod Replicate to Phone book User verification Satisfaction measured Total: 5 man hours pr. Month Create Request Create Location in SAP, move to test system User test and send to Prod Replicate to Phone book User verification Satisfaction measured

16 Shift in paradigm USER SELF-SERVICE Employees operating the system Front-end solutions and portals Embedded in solution SYSTEM SUPPORT Housekeeping Consultant task (high complexity) Admin taks (low complexity) SYSTEM MAINTENANCE Infrastructure, System Landscape and Upgrades IT project Part of Vendors System Support FUNCTIONAL ENHANCEMENT Add new functionality IT Project / Change Request Part of Vendors System Release PEOPLE Skills, profile and level of experience Technical Experts (+5-10 years to fly) System Admins / Business Consultants (+1-2 years to fly) 16

17 Thank You For Your Attention