working hours full time is 35 hours a week. You ll agree your working pattern with your manager.

Transcription

1 resourcing manager reporting to head of learning, talent and resourcing direct reports resourcing partners working hours full time is 35 hours a week. You ll agree your working pattern with your manager. the purpose of your role You ll be responsible for managing the overall performance of the resourcing team with a focus on driving excellent service levels and quality. You will objectively review current practice, introduce fresh thinking about attraction and selection processes, ensuring we uphold quality standards for new recruits into the service. As a natural coach you will work closely with the delivery focused internal recruiters to provide a valued recruitment service, utilising opportunities to implement creative recruitment strategies and solutions. how we will measure your success financial performance against your budget delivery of resourcing plans for your area building trusted advisor relationships with key stakeholders feedback from your customers and colleagues in HR delivery of your own objectives and service level agreements (SLA s) you re accountable for our customers - our people - our reach - our service overseeing the entire end-to-end recruitment process and ensuring that the resourcing team are respected as ambassadors of best practice and customer focus working in conjunction with the head of learning, talent and resourcing and HR & OD partners to ensure that we are delivering a service to our internal customers that is seen as providing added value managing budgets providing specialist resourcing expertise to internal stakeholders developing and overseeing our assessment centres personally responsible for and seen as the credible expert for executive level recruitment developing an effective recruitment strategy keeping up-to-date with market trends/external issues, competitors, supply and demand affecting our hiring processes and share market insight

2 providing continuous insight and thinking around our value proposition and branding, ensuring excellent customer care at all stages of talent cycle playing a key role in the development of our use of LinkedIn and social media to attract talent and support the promotion of the service as an employer of choice ensuring that our recruitment processes are fit for purpose and create an excellent candidate experience exploring different ways of attracting talent to our organisation including direct sourcing methods developing and establishing a fit for purpose employee onboarding programme designing and managing the delivery of the apprenticeship programme in accordance with the apprenticeship levy managing our team of internal and contracted recruiters ensuring their ongoing development needs are met and exceeded where possible leading team members to develop, agree and implement best practice recruitment strategies that meet the needs of our hiring managers in relation to headcount and workforce planning working with the team to develop and establish best fit resource management approaches, including MI and applicant tracking systems ensuring the resourcing teams are, where necessary, equipped and resourced to deliver on high volume recruitment processes managing relationships with our external suppliers/agencies to ensure that they deliver and exceed the high standards that we require developing good working relationships with the talent specialist to ensure that we are set up to attract the right external talent to supplement our existing employee base in support of our commitments working closely with head of reward to ensure alignment of salaries and rewards for all new joiners ensuring our MI is accurate, timely and relevant you will analyse resource trends to enable discussion of strategic issues monitoring our internal recruitment KPI s and ensuring that these are adapted when necessary promoting and helping to build an inclusive working environment improving processes with particular emphasis on cost and time per hire, candidate generation, employee and stakeholder experience working on other projects as directed by the head of learning, talent and resourcing upskilling managers on selection methodology to build management capability and reduce reliance on the resourcing team representing the Ombudsman at external recruitment events acting as an ambassador for the resourcing team

3 your experience includes CIPD qualified or equivalent relevant experience and the ability to demonstrate the level of skills and knowledge required for the role best practice candidate attraction and selection techniques developing and running assessment centres projecting employer brand on social media sites development of alumni community as potential pipeline up to date knowledge of the recruitment market; skills, cost, supply and demand and employment law significant internal recruitment experience in organisations of a similar size or complexity to the Ombudsman experience in managing strategic supplier relationships, recruitment processes, sourcing and assessment knowledge of a range of psychometric assessment tools experience using applicant tracking systems strong influencing and negotiating experience at a senior level while maintaining positive relationships being an excellent interviewer; insightful, empathetic and supportive you ll have an excellent candidate care ethic excellent organisational skills with high levels of accuracy & attention to detail demonstrable broad thinking capability into tangible results excellent communication and interpersonal skills, able to quickly establish rapport, build trust, demonstrate credibility and influence excellent judgement, an ability to make reasoned decisions and to communicate them outstanding problem solving abilities excellent leadership, coaching and mentoring skills resilient and pragmatic with strong commercial acumen

4 what we expect of everyone working here we put people first in everything we do before we do anything, we think of the impact it will have on the person we re dealing with and on how it will make them feel we recognise people s different backgrounds and we adapt our processes to help meet their individual needs we let people know where they stand even where the outcome might not please everyone we each take responsibility for moving things forward guided by common sense and pragmatism we make fair decisions that feel fair we use our knowledge and experience of what s fair to guide all our actions and decisions we have the confidence to challenge things that don t feel fair we get to the heart of the problem and put things in perspective we understand the impact of our decisions on people s lives we communicate as people we make sure people feel listened to so they trust our actions and decisions as thoughtful, unbiased and fair we re straightforward, friendly and human never hiding behind jargon or complicated words we understand that communication is two-way and move things forward through open, honest conversations we re confident in using the ombudsman s tone of voice and apply it consistently we anticipate the impact of what we re saying and give difficult messages sensitively

5 we want to make things better we re proud of the work we do at the ombudsman and we each play our part with energy and enthusiasm we re always looking for ways to widen our own understanding and experience to help us do our job better we notice things that aren t working as well as they could and we re committed to helping improve them we re flexible and resilient keeping a cool head under pressure and adapting quickly to change we care about the world around us for people to have confidence in us, we re each accountable and responsible for our own individual actions we listen to different points of view and we value teamwork and the contributions others make we respect each other and the resources we use we share what we know we ask thoughtful questions and listen to other people so we can learn to do our job more effectively we recognise that knowledge is only useful if it s shared and we help others widen their understanding and experience