Inside BERKS business: A five day learning experience for educators. Rita J. Belletti Wyomissing Area Junior/Senior High School

Transcription

1 Inside BERKS business: A five day learning experience for educators Rita J. Belletti Wyomissing Area Junior/Senior High School

2 Inside Berks business is a : A five day learning experience for educators A collaborative effort of local businesses and educators who work together for the future well being of our students. An educational program sponsored by the Berks County Intermediate Unit, Berks Business Education Coalition and participating Berks County School Districts.

3 Inside Berks business is: An opportunity for educators to receive a personal experience of what local businesses offer perspective employees. Also an opportunity for educators to understand what businesses are looking for in perspective employees, so that we as teachers, can better prepare our students for the work force.

4 About FirstEnergy A Fortune 200 company with approximately $13 Billion in annual revenues. Consists of seven operating companies in three states Ohio Toledo Ohio Ohio Edison The Illuminating Company Pennsylvania Penn Power Penelec Met-Ed New Jersey Jersey Central Power and Light

5 Operating Companies

6 About FirstEnergy Serves approximately 4.5 million customers throughout the company. Met- Ed alone serves over 547,000 customers. Has approximately 13,500 employees. Headquartered in Akron, Ohio and is presently the fifth largest utility in the country.

7 FirstEnergy s Corporate Vision FirstEnergy provides reliable customer service, improved safety performance, expanded opportunities for employees and increased investment growth potential for shareholders. The key to FirstEnergy success is people helping people.

8 Summary of entry level positions offered within the company Meter Readers Entry level position Good physical condition Valid driver s license Computer skills and aptitude $21.87 an hour Background check for drugs and DUI Personal growth within the company Competitive 200 applicants for one position

9 Company entry level positions Lineman Seven step process in the selection process Orientation Technical Evaluation Placement testing Background Check Physical Capabilities Assessment D.O.T. Physical Climbing Course Enrollment at RACC to earn a two-year Accredited Associate of Applied Science Degree. Commercial Driver s License Very Competitive Starting wage is $21.69.

10 Company entry level positions Customer Call Service Representative Seven week training program Independent contractors with the possibility of a permanent company position 3 A s are emphasized Attitude - positive attitude is needed Adherence adhere to the schedule Attendance no more than two occurrences Online skills are needed Ability to multi-task Interpersonal skills are mandatory Starting wage is $10.50-$11.00.

11 Customer Service of Paramount Importance

12 Other positions available within the company: Communication Specialists Engineers Scientists Economic Developers Customer Service Representatives Contractors Operation and Skills Training Specialists Managers and Supervisors Executives IT Specialists IT Operation Technologists

13 FirstEnergy-serving in so many ways.

14 Company Benefits Competitive salary scale A defined pension plan A 401(k) program available An annual bonus with an Incentive Compensation Program Safety is a major issue to insure the well being of all company employees

15 Company s Greatest Asset Strengthen the economic base of the service area by supporting the economic development efforts of the surrounding communities. Utilize current technology to provide accurate, current and concise information to better serve the needs of their customers, who are the company s greatest asset.

16 Technology Center for outages on call Remember to call if you have an outage and ask for a followup call. This enables the techs to give the customer the best service.

17 Technology Use of two way video conferencing has enabled the company to better serve its customers, and its employees. Rooms are outfitted with high tech video screens and smartboards. This has saved the company money in travel time. Rooms are scheduled for regular meeting months in advance.

18 FirstEnergy s Challenge and Solution A challenge is meeting the rising needs of a growing population. Customers want prompt service with no power outages. In the last nine years, FirstEnergy has spent more than $5.5 billion on projects, operations and maintenance in PA and NJ. This investment in processes and technologies to improve system operations resulted in a 37% decrease in the number and length of power outages.

19 Skills that Students need to be Successful in the Workplace. Communication skills were paramount. Writing, writing and more writing Interpersonal communication skills Face to face Over the phone Presentation skills Multi-tasking skills Computer skills Team work abilities

20 Skills that Students Need to be Successful in the Workplace College degrees Engineers Scientists IT Specialists Communication Specialists Two year Associate Degrees Continuing education for all employees and a willingness to improve your skills.

21 Final Words We take economic development and job retention very seriously at FirstEnergy-and we ve partnered with a number of local and regional economic development agencies to strengthen these efforts. As part of these efforts, we ve provided over $30 million in financial support over the past 10 years to help communities within our service area attract more than a 1,000 new businesses and create over 100,000 new jobs. Anthony J. Alexander, President and CEO

22 Project Abstract for a Standards Based Curriculum A Teach strategies for effective speaking and listening skills that are necessary for a job interview C Develop and assemble career acquisition documents such as: letter of appreciation after an interview, letter for recommendation request and resumes B-Instruct and illustrate effective listening techniques: clarifying, encouraging, reflecting, restating and summarizing C Instruct students on conflict resolutions skills: how to take and receive constructive criticism, how to work with an effective group situation and how to problem solve.

23 Standards Based Lessons As a teacher of second language learners, I will have my students research careers of interest. They will then create resumes and complete job applications for these positions. I will work with them on job interviewing techniques while emphasizing listening skills. Role playing is essential here. I feel that my job is to prepare my students to be productive citizens and worthwhile employees. This program has given me information to better instruct my students for the working world.

24 Group Photo at FirstEnergy Courtesy of Stephanie Dziedzic