Certificate IV in Frontline Management

Transcription

1 in conjunction with PUBLIC CORPORATE PROGRAMS Certificate IV in Frontline Management (Business Administration) BSB40807 Offered by EAN Training Academy through Sydney Technical Institute, L2, 207 Church Street, Parramatta, NSW 2150 NTIS CRICOS 02875K Delivered by Leap Frog Education. FOR FURTHER INFORMATION PLEASE CONTACT Katrena Friel from Leap Frog Education on or by at

2 QUALIFICATION DESCRIPTION Certificate IV in Frontline Management is designed for team leaders and middle managers to enhance their leadership and management skills through improved conflict resolution skills, relationship management, prioritisation and planning skills, making your teams and business more effective and profitable. Our course, with specific emphasis on Business Administration, will focus on the relevance for experienced EAs and PAs in mid-level to senior level executive support roles for whom managing small teams, coordinating or managing aspects of their office or team projects is now a major aspect of their role in addition to their functions in supporting one or more executives. AWARD. EAN Training Academy through Sydney Technical Institute (STI) will provide your staff with a nationally recognised qualification through high quality, flexible, customised training that will have a positive impact on their career and business. These qualifications are offered through STI and will be delivered by Leap Frog Education, an existing and trusted training partner of Executive Assistant Network whose trainers are all vastly experienced in working closely with Executive Assistants and Personal Assistants. It is the use of trainers with extensive existing experience working with Executive and Personal Assistants in the delivery of EAN Training Academy s conferences, half day courses, mentor programs and residential retreat programs that ensures that your staff will be receiving the most relevant and tailored training within the guidelines set by the government. OUR TRAINERS STI will ensure that all training staff, as well as being able to inspire all participants to achieve great things, are also approved under the Australian Quality Training Framework and are experienced professionals as well as trainers! Offered through Sydney Technical Institute and delivered by Leap Frog Education 2

3 ABOUT DELIVERY We offer flexible training delivery that includes face to face, self paced or a blend of delivery modes. We will tailor the exact delivery to meet your needs and it is expected that this will include 3 x one day training sessions held in the CBD of your state. Prior learning and current competency will be taken into consideration for all participants. All participants to complete assessments plus 3rd party or observational assessments to demonstrate their competency. COURSE DURATION This course includes elements of competency based training you should expect to take around a month per module for most of our courses with total duration of the course typically being between 12 months. ENTRY REQUIREMENTS No entry requirements apply to this qualification. CAREER OPPORTUNITIES This program is aimed at further developing existing staff business and management skills ready for greater business management roles. Applicable occupations include: Experienced Executive or Personal Assistants Administration Team Leaders Offered through Sydney Technical Institute and delivered by Leap Frog Education 3

4 INVESTMENT EAN Training Academy / Sydney Training Institute s Certificate IV in Frontline Management (Business Administration) course is offered at a cost of $4,000 plus GST per student payable in advance. Federal Government funding of $4,000 is available to employers for the training of Certificate IV in Frontline Management for their employees subject to eligibility. Please see below as a guide but please note that all participants must be assessed by an Australian Apprenticeship Centre to determine their eligibility however we will assist you through this process. As an employer enrolling employees in this Frontline Management course who qualify for government funding you will pay a fee of $4,000 plus GST per enrolled student, however, upon course completion, you will have received $4,000 from the government to cover the cost of training for each of these employees. NEXT STEPS Please contact Katrena Friel from Leap Frog Education on or by at katrena@execassist.com.au for more information, to arrange an initial discussion and to begin the process of assessment to determine the eligibility of certain staff for government funding. GOVERNMENT FUNDING GUIDELINES The following is offered as a guide only and does not replace the formal process of eligibility whereby individual student details are submitted by STI to an Australian Apprenticeship Centre for formal assessment. To qualify, staff must be employed full or part-time and cannot already have a diploma or degree. Typically they also can not have completed a Certificate III, Certificate IV or Diploma qualification in the past 7 years however job loss or mutual cancellation with the employer as well as New Entrant status with a new employer can make someone eligible again so it is always worth formally checking eligibility even for those staff members who believe they may not be eligible. The main thing to remember as an employer is that we will step you through this process and make it as painless as possible. Offered through Sydney Technical Institute and delivered by Leap Frog Education 4

5 Total requirement for qualification is 10 units. This is comprised of all 4 core units and 6 elective units. CORE UNITS BSBMGT401A Show leadership in the workplace BSBMGT402A Implement operational plan BSBOHS407A Monitor a safe workplace BSBWOR402A Promote team effectiveness ELECTIVE UNITS BSBCUS401A Coordinate implementation of customer service strategies BSBINN301A Promote innovation in a team environment BSBCMM401A Make a presentation BSBMGT403A Implement continuous improvement BSBPMG510A Manage projects BSBWOR404A Develop work priorities Offered through Sydney Technical Institute and delivered by Leap Frog Education 5

6 ABOUT EAN TRAINING ACADEMY EAN Training Academy is the education and training arm of the Executive Assistant Network. EAN was launched in 2005 to provide a range of support services, online tools and guides plus a host of education initiatives for members all designed to help make them more efficient and proficient in their roles as well as to provide them with forums for mutual support and development through online chat rooms and regular networking functions. EAN aims to help members anticipate the evolving needs of executives and their companies in an ever changing world and ensure members are prepared to meet the challenges such evolution creates. EAN has approximately 3,000 members across Australia. 6

7 ABOUT SYDNEY TECHNICAL INSTITUTE Sydney Technical Institute (STI) is a vocational education institute that delivers training under the Australian Qualifications Framework (AQF) and in line with the Australian Quality Training Framework (AQTF). The organization was created in 2005 and gained formal registration in STI is registered by the NSW Vocational Education and Training Accreditation Board (VETAB) as a Registered Training Organisation (RTO) and is also registered on the Commonwealth Register for Institutions and Courses for Overseas Students (CRICOS) at the Federal Government level with the Department of Education, Employment and Workplace Relations (DEEWR) to deliver courses to overseas students studying in NSW. STI s mission is to have a healthy, successful Institute that is a leader in its chosen field of operations. STI s current offering includes courses in Management, Business, Retail, Hospitality, Health, Safety & Sustainability. These courses range from short courses through to the Certificate and Advanced Diploma level. STI also offers over 100 short courses delivered via elearning in basic computer skills, Microsoft Office and Management soft skills. STI works in partnership with the Innovation & Business Skills Australia (IBSA), an Industry Skills Council, to maintain a high quality of course content. Sydney Technical Institute Audit Compliance Sydney Technical Institute is proud of their compliance record including their 100% compliance against audited standards, granted by the NSW Vocational Education and Training Administration Board (VETAB) after an Audit conducted on the 16th of November STI s RTO Registration is valid until October Sydney Technical Institute L2, 207 Church Street, Parramatta, NSW 2150 Tel: +61 (0)

8 ABOUT LEAP FROG EDUCATION Leap Frog Education is a specialist training organisation headed by Katrena Friel who currently also holds the position of Head of Learning & Development at EAN Training Academy. Katrena was invited to take on this consultative role in 2010 in recognition of the three years she has spent consulting to Executive Assistant Network on the development and delivery of training courses, conference programs and mentor programs designed specifically to meet the needs of EAN s very senior EA and PA members. In 2011 Katrena and her team have added to the range of the education initiatives they now offer to EAN members as part of the EAN Training Academy with the inclusion of intensive residential retreats. Katrena also delivers bespoke in-house training programs for EAs and PAs through the EAN Training Academy and clients that have requested this training include some of the biggest brand name companies from across the globe and Australia. 8