HOUSING SERVICE INNOVATION

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1 HOUSING SERVICE delivering INNOVATION

2 As the demand for housing and community related services rises against a backdrop of financial constraints, the need to deliver innovative services in a cost effective way has never been greater. There is a solution. Our expertise as a specialist recruiter in the housing sector is based on over 15 years experience. Responding to the rapidly changing landscape, we have developed a bespoke housing sector service designed to support our partners in meeting and overcoming the challenges facing the sector. These include: Transforming organisations we offer straightforward and cost-effective services that give you access to people who understand your challenges and are suitably skilled in delivering against your objectives Improving performance by understanding your current capability, processes, procedures and costs through our expert resourcing, we can help you deliver cost savings and eliminate inefficiencies Deliver against challenges and meeting objectives access to a suite of cost-effective modular services designed to support you in achieving your goals Resident Board Recruitment Benchmarking and Cost Savings Resident Job Seeking Skills Re-deployment & Outplacement Permanent Recruitment Relationship Management Temporary Recruitment Direct Delivery Management Information Executive and Senior Interim Assessment & Development Digital & Creative Diversity & Inclusion 10 Housing Section Sector Brochure Service name Delivering Innovation

3 REDUCING COSTS ADDING VALUE Given the challenges affecting housing providers, we have developed a number of modular services designed to support you through transformation programmes and meet your strategic objectives. Attracting the right skills we will provide you with skilled individuals who understand your challenges and can deliver results. They cover a range of specialist skills such as procurement strategies, change management, service/ business process improvement, asset management review, IT systems delivery, income and leasehold service charge review & recovery, estate & maintenance services and intermediate rental market programme development. Reducing resourcing costs and maximising productivity resourcing consultancy service offering advice, guidance and expertise through analysis of your current resourcing and recruitment related processes. This involves use of audit, diagnostic and benchmarking tools to assess existing processes and identify direct and indirect cost savings categories, eliminate inefficiencies and improve performance. Direct delivery a cost effective alternative to private sector consultancies and contractors. Many customers choose to self-deliver projects they might previously have contracted out. We support this by providing, for example, teams of trades people to carry out maintenance works, or surveyors to carry out condition surveys thereby improving efficiency, control and delivering cost savings. Management Information (MI) through the provision of regular management information (visibility of temporary worker population/spend/lifecycles of vacancies/ performance information) we can deliver complete visibility and enable strategic control of your temporary workforce, permanent recruitment process and resourcing related costs, helping you to identify cost saving opportunities and areas for innovation and service development. Diversity & Inclusion by driving traffic to your vacancy from selected partner sites, we give you access to a more diverse pool of candidates and help you to reach and raise your employer profile across key candidate groups. This is also backed by local resident initiatives see below. Assessment & Development will ensure you secure the right individual who demonstrates core competencies required for the job, using a range of objective assessment services such as personality profiling, psychometric testing and assessment centres. Business Transition Services designed to engage, motivate and develop existing staff ensuring they are onboard and engaged in working with the business to deliver its objectives. They also assist in re-energising and focusing your existing workforce during times of uncertainty and change. Career Transition & Outplacement Services practical job-finding skills and emotional support for employees facing redundancy due to restructure. Resident Job Skills a job seeking skills service helping residents boost skills, confidence and self esteem, thereby giving them the best opportunity of finding a job. This includes individual career assessment and group workshops designed to enhance CV writing and interview skills. We also offer the possibility of work placements to gain that all important work experience, and access to the UK s largest multi-sector specialist recruiter. As a result of these efforts we have over a 50% success rate with delegates finding a job. Resident Board & Review/Scrutiny Panel Recruitment the Resident Involvement and Empowerment national standard is driving housing providers to create opportunities for residents to get involved in co-regulation. Using our experience of successfully delivering the National Tenant Voice project, we offer a service designed to engage hard to reach groups in ensuring panel members are representative of their wider community, and people are able to contribute effectively in the panel or board environment. Digital & Creative an integrated candidate attraction service designed to attract job seekers at local and/or national level. Cutting edge communication products and services target the most appropriate audience and increase brand exposure. Through the use of video, microsites, job boards and our website hays.co.uk (that receives over 50,000 hits per day), we can attract the right skills from all sectors and communities. Housing Sector Service Delivering Innovation 2

4 CORE RECRUITMENT SECTOR SPECIALISTS Alongside our national coverage, expertise, innovative use of technology and cost savings, our capability covers the spectrum of temporary, permanent, senior interim and executive recruitment across all professional disciplines. This gives you the peace of mind that we can supply to all areas of your organisation. Your disciplines Housing Management Supported Housing Extra Care Property Maintenance and Development Corporate Services Our specialisms Social Housing Social Housing Social Care Construction & Property Trades and Labour Accountancy & Finance Contact Centres Executive Search Facilities Management Health & Safety Human Resources Information Technology Legal Office Support Procurement Sales & Marketing

5 40% reduction OF temporary recruitment spend CONTOUR HOUSING GROUP 20,000 properties across 27 local authorities across the North West Hays appointed as sole provider of recruitment services in March 2009 Objectives: Cost savings and efficiencies Improved service levels Streamlined processes, reduced time invested to hire, a more responsive and effective service Enhanced employer branding and the ability to reach local candidates and impact on local communities Compliance and reduction of risk External advertising management Outcomes: 40% reduction in year on year temporary recruitment spend 100% successful fill rate of all assignments An experienced, specialist team assigned as the local single point of contact for all recruitment related services, integrated into CHG in order to better understand its culture and requirements, whilst taking ownership and accountability for delivery of the service Talent attraction initiatives and promotion of CHG as a local employer of choice using online and offline attraction techniques Delivery of a fully compliant and best practice service Effective and efficient response handling reducing the time invested to hire and improving the candidate application experience One of the big advantages that Hays brings is that we get the high profile of a global recruitment group yet this is combined with a strong local presence. The agreement has allowed us to rationalise previous ad hoc arrangements with a host of agency suppliers and with a single provider we can more easily streamline our recruitment processes too. Vicki Lomas, HR Officer Housing Sector Service Delivering Innovation 4

6 BUILDING AN EMPLOYER BRAND GOLDEN GATES HOUSING TRUST 8,800 homes in Warrington district Hays appointed as temporary recruitment master vendor July 2007, and subsequently appointed sole partner for temporary and permanent recruitment and wider resourcing services August Objectives: Ongoing cost savings across recruitment and resourcing related spend categories (eg. advertising) Enhanced customer journey and more efficient processes Enhanced employer branding and the ability to reach local candidates and impact on local communities Ability to measure the success of advertising campaigns Resident worklessness support, employee careers advice and outplacement services Outcomes: Broadening of scope of relationship with Hays to include permanent recruitment, employer branding, advertising and career transitions partnering Provision of a web based application and candidate tracking service including online pre-screening and self-selection tests Development of presence on social networking sites, web content advice and design, creative advertising service, design of employer branding and other recruitment marketing material Provision of a management information dashboard offering complete visibility of applications by source, location and diversity Delivery of resident job seeking skills training and work programme related services, and employee career transition services offering expert advice, career counselling, emotional support and outplacement services We are committed to making sure the quality of homes and neighbourhoods are second to none and providing an excellent housing service, which will continuously improve the quality of life for local people. Working with Hays improves our ability to recruit talented individuals to service the local community but also gives us access to recruitment and career transition experts, who can offer top rate advice on the skills residents need to get into employment. Gary Cookson, Business Manager Human Resources and Organisational Development 5 Housing Sector Service Delivering Innovation

7 Driving down cost whilst improving quality INCOMMUNITIES Property solutions 22,400 properties in the Bradford district Hays appointed primary temporary staffing supplier for Propertysolutions in Objectives: Continuing improvements in the quality of provision of repairs and maintenance services to customers Repairs and maintenance cost savings and efficiencies Creation of local jobs for local people, building skills and capacity of local people, reduction in carbon footprint Speed of response, consistency and enhanced quality of service Risk management Outcomes: Contributing to a high quality direct labour force by flexible agency staffing Reduction in repairs and maintenance costs Local talent attraction initiatives and promotion of Incommunities as a local employer of choice A local point of contact for selected recruitment related services, integrated into Incommunities to better understand its requirements, whilst taking ownership and accountability for delivery of the service Delivery of a fully compliant and best practice service Our partnership with Hays has helped us both enhance the quality of the repairs and maintenance service delivered to our customers and also made a significant impact on leveraging large scale cost savings. Additionally, their local presence and market expertise has allowed us to reach out to local people and support the district economy. Delroy Beverley Director Incommunities Propertysolutions contact us To find out more about our housing recruitment services, please us at housing@hays.com or call Matt Lewis on Alternatively, visit hays.co.uk/socialhousing PSEC Housing Sector Service Delivering Innovation 6