What type of information absolutely must be communicated How to handle trust issues in the workplace And much more!

Transcription

1 If you want to improve your organization s efficiency and eliminate the stress and headaches that come along with poor communication skills, you won t want to miss Building Better Team Communication. This one-day seminar will give you the skills you need to improve your team s communication channels immediately. The fundamentals of great team communication How to promote open and honest dialogue How to improve your team s listening skills How to communicate with tact and respect How to handle communication breakdowns What type of information absolutely must be communicated How to handle trust issues in the workplace And much more!.

2 Team communication is key to getting great results learn how to improve yours. Communication it s what makes or breaks your projects. If your team communicates well, you get things done better and more efficiently. But if your team isn t conveying information and expectations clearly and effectively, it s incredibly easy to get off track. So how do you promote communication on your team? How do you eliminate misunderstandings and a lack of clarity? Never fear, Building Better Team Communication was created just for you. Featuring the proven strategies used by top organizations to improve teamwork and communication strategies, this seminar has everything your team needs to start communicating better right away. Boost your team s productivity by improving communication. You don t need to be told just how important effective communication is to your organization. When it breaks down, misunderstandings and frustration increase, which lead to even bigger problems. And that s exactly why you can t afford to miss Building Better Team Communication. This fast-paced and fun one-day seminar has the information you need to boost the communication skills of your entire team, making your organization more efficient immediately. You ll learn: Proven strategies to improve team communication immediately! How to communicate effectively either in person, over the phone, or in writing The two-way street of successful team communication and how to promote it And much more! Efficient communication affects your entire organization we ll show you how everyone can improve. When everyone knows their role and responsibilities, it s easy to get things done. But when people are confused or unsure, simple tasks become much harder. And what s the main reason why employees become confused? A lack of communication not just from the top down, but from everywhere. Whether dealing with managers, colleagues, or clients, a communication breakdown will only lead to headaches and problems. That s why it s important that your entire staff understand the impact of communication and actively seek to improve their skills. Helpful and informative. N. Chancy It was a fun experience. T. Stewart Excellent training! P. Bellamo Informative and engaging. N. Fraze I wish the training was longer it s all good stuff! J. Quintanilla If you re serious about boosting your team s effectiveness, improving communication is a must. And you absolutely can t afford to miss Building Better Team Communication. What are you waiting for? Sign up now! Signs of a communication problem is your organization at risk? Poor communication skills affect all areas of your business, and you re probably dealing with the negative effects of it right now. Here are just a few of the warning signs that your organization may be suffering from a communication breakdown. Not enough communication If you re not receiving status updates from your team, you may assume that everything is going great. Think again. When left to their own devices, it s easy for your team to get off track. This points to poor communication from the top down. Too much correspondence This is the flip side of the previous warning sign. You may assume that because your voice mail or in-box is constantly filling up, your team is communicating well. Think again. If you re constantly being asked for clarification or guidance, it s a sure sign that confusion exists. Information reaches you through the wrong channels If you re hearing about issues one person is having from someone else, it s a surefire indication that you re not communicating clearly. There are many reasons why this could happen: either you re not readily available or perhaps people feel reluctant to talk to you. Important information is overlooked or ignored This should be the most obvious sign that your team is struggling with communication issues. When important instructions or advice isn t heeded, you re in the grip of a serious communication breakdown. Playing the blame game When team members seek to lay blame on someone or something rather than looking for the root cause of problems, that s a clear indication of a misstep in communication. A lack of questions People hate to look like the only one who doesn t understand something. Thus, sometimes they re afraid to ask questions. If information or instructions are rarely accompanied by questions from those involved, it could be a sign that workers are afraid to speak up for some reason. If you think you may have a problem with communication, you probably do. Don t just hope things get better. Sign up for Building Better Team Communication and learn how to improve things immediately. Your Guarantee of Total Satisfaction If you re tired of dealing with the stress that comes along with poor team communication and ready to start reaping the benefits of improved clarity, then this is the course for you! You ll leave this seminar with the specific skills, techniques, and confidence you need to improve your team s communication skills immediately. In fact, we re so sure of it that if you re not completely satisfied, for any reason, we ll refund your money, down to the last penny. You have nothing to lose. Guaranteed. We Train the Very Best! Wells Fargo Microsoft Aetna Federal Reserve Bank Stanford University FedEx McGraw-Hill Allstate New Balance Athletic Shoe, Inc. Shelter Insurance Tyson Foods John Deere Alcatel- Lucent Technologies Bristol-Myers Squibb Blue Cross Blue Shield Hewlett-Packard Schnucks Markets Moen, Inc. MetLife Farm Bureau Insurance LexisNexis Liberty Mutual Sallie Mae Merck 3M Commerce Bank Citibank Honeywell Pella Corporation Walgreens Time Warner Sears Webster University And Thousands More! 2 Great Group Discount: When 3 enroll from your organization, a 4th attends FREE! Enroll online at or call

3 A Look at Your Agenda Communication in the Workplace The Foundations of Success What is good team communication and how do you encourage it? Communication and effective leadership Signs your team has a communication problem Clearly communicating goals and statuses Making and keeping team agreements Coaching for optimal performance Oral and Written Communication Starting a dialogue: the principles of team communication Choosing your words carefully for maximum impact Promoting honesty in responses from your team Why humor and sarcasm are dangerous tools in written communication Professional communication etiquette Listening The Crucial, Often Overlooked Communication Skills Active listening techniques for team communication Reading between the lines what is really being said Encouraging everyone on your team to have a voice of their own Why you should always ask others opinions before offering yours Verifying your understanding key ways to ensure you understood what was said Encouraging Questions and Feedback Encouraging discussion without promoting mutiny Promoting new ideas within your team Giving and receiving feedback the right way Promoting an atmosphere of information sharing Stressing the importance of interdependency to your team Troubleshooting Registration begins at 8:30 a.m. Program hours: 9 a.m. to 4 p.m. Ensuring that the lines of communication stay open Team conflict resolution How to handle team members who don t or won t listen Communicating when you re in an emotional state how to maintain your professionalism Leaving your ego behind avoiding power trips and building a team atmosphere Dysfunctional team communication patterns and how to avoid them Challenges to Team Communication Good communication is vital to any team. But it s not something that often arises organically; it takes a solid commitment from both leadership and each team member to improve communication skills. But that s not always an easy road. Here are some of the challenges to successful communication that you ll have to learn how to overcome to make your team more effective. Personal differences We ll show you how to overcome personality differences, put disagreements behind you, and really thrive as a team. Different priorities Different priorities from different team members is a given. With the strategies you learn in this seminar, you ll learn how to work with others to mold different needs and wants into the greater picture. Personal dislike At any workplace, there are bound to be people who dislike one another personally. We ll show you how to work with people you don t like, and get great results, regardless of your feelings. Lack of clear communication channels This is a huge problem for lots of organizations. This seminar will show you how to open up the channels of communication, helping eliminate delays and misunderstandings. These are just a few of the challenges to team communication that you ll learn to overcome in Building Better Team Communication. If you want to help your organization reach its full potential, then you can t afford to miss this training! Entertaining & enlightening kept my attention and inspired me. G. Santagelo The topics covered really hit home. D. Forletta The speaker s energy abounds! It filled the room in a positive way. C. Pastore It exceeded my expectations, extremely motivational. D. Lemay Bring This Training to Your Organization ON-SITE TRAINING SERVICES: WORLD-CLASS TRAINING. GUARANTEED RESULTS. Our On-Site Training Department can deliver this seminar or more than 100 other cutting-edge training programs directly to you for private, in-house training. With the help of our training specialist, you determine the location, date, time, and delivery format for your training. We also assist you in selecting just the right trainer and tailor the program to your organization s unique needs. Top organizations use our costeffective on-site training to close skill gaps and achieve new levels of performance excellence, and you can too! It s affordable and it works! To find out more, call , us at onsite@ruceci.com, or visit us on the Web at 4 Great Group Discount: When 3 enroll from your organization, a 4th attends FREE! Enroll online at or call

4 To Enroll... Register online at or call toll-free or fax the completed registration form to or mail the registration form to: National Seminars Training P.O. Box Kansas City, MO Registration Information Our Registration Center is open weekdays from 7 a.m. to 7 p.m. CST. Enrollments taken online 24/7. Group Discount: When 3 enroll from your organization, a 4th may attend for FREE! Check-in begins at 8:30 a.m. The workshop schedule is 9 a.m. to 4 p.m. Lunch is on your own. Cancellation: If you cannot attend, you may send a substitute or receive full credit toward a future enrollment. For cancellations made 5 or more business days before the event, you may request a refund less a $10 enrollment fee. For enrollments made in conjunction with a STAR12 purchase, STAR12 cancellation rules apply visit the Information Center at CEUs: Continuing education credit may be recognized by your professional board. Contact your own board to find out what s required. Call our CEU/CPE specialist at , ext. 3100, if you have any questions. Tax Deduction: The expense of continuing education, when taken to maintain and improve professional skills, is tax deductible. Please contact your accountant for complete details. FED ID # Enrollment Fees: 2. Names of Attendees (Please Print) (Please list additional registrations on a separate sheet and attach.) 1. Mr./Ms. Title 2. Mr./Ms. Title 3. Mr./Ms. Title 3. Company Information (Please Print) *Phone required in case of last-minute changes. Organization Address Mail Stop City State ZIP Approving Supervisor: Mr./Ms. Address *Phone **Fax Sign here **This fax number will be used to send confirmation of your registration as well as to notify you and your organization of upcoming events in your area and provide you and your organization with special discount offers. By signing, you and your organization are giving permission for RUCEC to use your fax number for these purposes. 4. Method of Payment REGISTRATION FORM n Workshop fee per person: $199 Group Discount: When 3 enroll from your organization, a 4th attends FREE. Group discounts apply to seminar registrations only and cannot be used for STAR12 memberships. n The STAR12 All-Access Pass Only $299 n If you have registered by phone, please record your confirmation number here: n Check payable to National Seminars Training is enclosed n Charge to: n MasterCard n VISA n American Express n Discover n Diners Club Card No. Exp. Date 5. Important: Your VIP Customer Number Best Deal! Your STAR12 All-Access Pass entitles you to unlimited access to all STAR12 seminars, webinars, online courses, and more for 12 months. Use your STAR12 All-Access Pass to attend Building Better Team Communication for FREE! Signature n Bill my organization; Attn: (Note: Full registration fee due and payable prior to start of workshop) n Our purchase order is attached (government, educational, and health-care organizations only) Fill in your VIP Customer Number as it appears above the name on the mailing label. (Record the number even if the label is addressed to another individual.) Workshop Schedule 6 Great Group Discount: When 3 enroll from your organization, a 4th attends FREE! SD, CT and WV residents, please add applicable sales tax to your payment. If you are tax-exempt, enter your tax-exempt number here: and attach a copy of your tax-exempt certificate. Program hours: 9 a.m. to 4 p.m. Registration begins at 8:30 a.m. 7

5 Need to correct name, title, or address? Did you receive duplicate brochures or want to be removed from our list? Please fax the mailing label with corrections to or mail to us at 6901 West 63rd Street, Shawnee Mission, KS , Attention: List. Allow 15 weeks for processing. Nonprofit U.S. Postage PAID Rockhurst University Continuing Education Center, Inc. P.O. Box Kansas City, MO A Division of Rockhurst University Continuing Education Center, Inc. Time-Sensitive Material Enroll online at or call VIP # Stop wasting time and energy on misunderstandings. Improve your team communication skills now! This program is part of the STAR12 Complete Learning Center. See page 6 for details.