I M PAC T A N N U A L R E P O R T

Transcription

1 I M PA C T 2016 ANNUAL REPORT

2 HOW DO YOU MEASURE PROGRESS? WHEN DO ACHIEVEMENTS HAVE MEANING? OUR MISSION, It happens when a figure on a paycheck funds a well-rounded future. When a business hires a highly skilled veteran, bringing benefits to all. When a training session builds physical strength while connecting a participant with a caring community. And when people donate goods and shop to generate goodwill. That s impact. VISION AND VALUES ANSWER FOR US: IT S WHEN WE MAKE AN IMPACT.

3 2016: THE YEAR DEAR FRIENDS, In 2016, we dedicated ourselves to making an impact. We set out to do more than sustain we wanted to elevate our effect on our community. By providing best-in-class services to a veteran in transition to civilian life, by helping an adult with a mental health diagnosis who thought he would never find a job, and by setting a standard for how nonprofits can and should innovate and operate. In Goodwill of Orange County s 92-year history, our impact has never been greater. We served a record-breaking 24,906 people last year. We found employment for nearly 1,500 people right here in our county. Our ability to do it comes from you. Our impact is the result of partnerships between visionary leaders and businesses, generous donors, loyal shoppers, and many others who believe in our mission. Our lasting impact is vast because of you. OF IMPACT Thank you for joining hands with us and changing lives. Frank Talarico, Jr. President & CEO

4 2016: GOODWILL IS IN THE BUSINESS OF HELPING PEOPLE WHO ARE FACING BARRIERS TO GET AND KEEP JOBS, WHICH PROVIDES PURPOSE, PRIDE AND DIGNITY. WE BELIEVE THE POWER OF WORK CHANGES LIVES. MAJOR AREAS TIERNEY CENTER A new base for veterans PROCESSING CENTER Boosting retail returns FITNESS CENTER Building Strength OF IMPACT By definition, impact cannot be achieved alone. In 2016, dedicated individuals and the collective community produced notable accomplishments. A dream came true when the doors opened at the Tierney Center for Veteran Services. Peer advocates warmly welcome Orange County service members and their families, and help them navigate an extensive array of services and support. Behind the scenes, our new processing center enhances our ability to manage donations and merchandise. By providing more enticing and personalized shopping experiences, we re driving dollars to essential programs and services. Re-named to honor our beloved former board member, the Rogers A. Severson Fitness & Technology Center is truly unique. Community members thrive in a supportive environment offering stateof-the-art workout, physical therapy and assistive technology resources. These are just a few highlights of how your participation in our mission will positively affect Orange County for years to come.

5 RETAIL As consumer expectations and shopping patterns shift, we re transforming too. Customers who prefer Goodwill s traditional flagship stores still find unsurpassed bargain hunting. Those who seek curated treasures in trendy settings love our latest boutiques. Across them all, when you donate unneeded items and visit Goodwill retail locations, you re helping to make a vital impact in your neighborhood and our county. STORES AND BOUTIQUES

6 SHOP GOOD WILL Dollars to donations, you can be sure we re focused on extracting maximum value from every item we receive. This year, the broad reach of ecommerce returned record proceeds for unique and highly sought-after goods. We employed 160 Orange County workers, one-third of whom are Goodwill program participants. What s more, as the originator of Goodwill ecommerce, we share our innovation and expertise to help other communities across the nation.

7 HUMAN SERVICES CARTER What do we see when we look at a person? At Goodwill, we recognize each individual s unique abilities. Nowhere is this more apparent than in our training, education and employment programs. From classes that cultivate job skills to vocational instruction, from workgroup experiences to one-on-one coaching, we help every participant find their particular path to independence. Our Orange County business partners understand this perspective. We work hand-in-hand to identify opportunities that complement corporate goals. And often the benefits exceed their expectations. Executives say Goodwill employees provide meaningful perspective and lift overall morale. Carter excels at Chic-fil-A, a company that strives to fill everyone s stomach and their heart. Working the lunch rush, you ll find him greeting customers by name, delivering trays and refreshing beverages. Carter s favorite phrase, Of course! sums up a caring approach that delights diners and motivates coworkers. The goal of this Chic-fil-A, one of several in Orange County that partner with Goodwill, is to make every single person feel important and appreciated. Owner/operator Beth affirms, Carter helps us do that.

8 VETERAN SERVICES MENZI I am a confident person with a passion for helping others. However, returning to the United States after serving overseas, Menzi felt immense personal pressure and concern about providing for her family. At Goodwill s Tierney Center, she rediscovered skills and regained self-assurance. Today, Menzi has a job she loves as a management assistant at the U.S. Equal Employment Opportunity Commission. She says assisting others to reach their work goals is perfect for her. Now I m paying it forward. When warriors find work that matches their aspirations as well as their qualifications, jobs become careers. Making those connections is one goal of the new Tierney Center for Veteran Services. There, fellow veterans welcome service members and their families, and assist them in navigating a complex array of resources. Innovative programs and interagency collaboration expanded the center s outreach and outcomes. This year, nearly 2,500 were touched and 125 Orange County veterans found meaningful employment, bringing an estimated $4.8 million in positive financial impact to our community. What we can t calculate is the complementary social value: the immeasurable worth of dignity, purpose and independence.

9 EMPLOYMENTWORKS KEITH In its tenth year, EmploymentWORKS, a Goodwill supported employment program that helps people with mental health life experiences to find jobs rapidly, assisted 304 participants. Employment and peer specialists coach and nurture, honoring each person s distinctive motivations and individual preferences through the search and interview process. In 2016, participants landed purposeful positions in caregiving, hospitality, automotive, customer service and other sectors. One works as a data analyst. Their average wage is over $12 per hour; many earn significantly more. After 90 days on the job, graduation is a proud moment a celebration of newfound independence and integration into their community. After two decades, Keith s job vanished. Finding new work at mid-career wasn t easy. Depression and a leg injury that left him walking with a cane didn t help. Things seemed hopeless when Keith connected with Goodwill. Employment training led to a position at shopgoodwill. Soon the past, and the cane, were behind him. Keith says seeing Goodwill s impact on his coworkers has changed his view of life. Many of them have overcome much more than I have. They are happy to be contributing. It s a gift.

10 YEAR 341,556 HOURS of job coaching, 61,278 days of placement services, 40,952 days of training 355 Orange County companies hired Goodwill-trained workers 14.5 MILLION POUNDS diverted from landfills IN REVIEW 2016 $33,109,000 earned by individuals employed with Goodwill s help 24,906 OC adults and children served by Goodwill s services and programs 526 participants served at Goodwill Fitness Center 349 served at the Assistive Technology Exchange Center 2.5 MILLION shopper transactions at 22 stores and boutiques $84,182,727 in product sold through shopgoodwill.com

11 FOR EVERY DOLLAR GENERATED, 93 CENTS GOES DIRECTLY TO GOODWILL OF ORANGE COUNTY S PROGRAMS AND SERVICES TOTAL PUBLIC SUPPORT & REVENUE: $122,572,625 RETAIL STORES: $55,127,712 DONATED MERCHANDISE: $32,850,458 EDUCATION, TRAINING, EMPLOYMENT & REHABILITATION SERVICES: $24,256,331 FUND DEVELOPMENT: $4,320,590 OTHER SOURCES: $6,017,534 TOTAL ALLOCATION OF EXPENSES: $121,306,552 PROGRAMS & SERVICES: $112,460,378 GENERAL & ADMINISTRATIVE: $7,808,640 FUNDRAISING: $1,037,534 Find the 2016 audited financials in their entirety at ocgoodwill.org or our Finance Department at dianay@ocgoodwill.org.

12 HELP US MAKE AN YOU CAN: Donate your gently used items Shop our retail stores and boutiques, plus shopgoodwill.com Make a monthly or annual financial contribution Join the Legacy Society by remembering Goodwill in your will or trust YOUR COMPANY CAN: Hire Goodwill-trained temporary or full-time workers Utilize Goodwill of Orange County s Business Services Attend and sponsor a fundraising event Give to the community through monthly or annual financial contributions ocgoodwill.org Donate online at ocgoodwill.org/donate IMPACT FIND GOODWILL OF ORANGE COUNTY ON

13 Goodwill of Orange County 410 N. Fairview, Santa Ana, CA Goodwill of Orange County has the highest level of accreditation from CARF, an independent nonprofit accreditor of health and human services.