Dr. IBRAHIM SAID AQEL. Arabic (native), English (fluent) Technical Leadership

Transcription

1 Name: Birth date & Place: Languages: Dr. IBRAHIM SAID AQEL Kuwait Arabic (native), English (fluent) Technical Leadership Dr. AQEL has 20 years of project management, training, teaching and consultancy experience in the Healthcare, USAID funded projects, medical & pharmaceuticals industry, International organizations, Universities, SMEs, and NGOs. Currently he is working as a Service Delivery Improvement Specialist at HSS USAID Bridge project. He led the process of designing and implementing the Family Planning Service Delivery Improvement Collaborative FPSDIC in selected MOH health centers and hospitals, this process included engaging different stakeholders in a collaboration to increase access, and quality of FP services through dynamic, data driven project using a continuous performance based monitoring approach. In addition assisting MOH in improving the implementation of human resource planning and management tool (WISN) to allows facility managers to advocate for the right number and mix of staff. Dr. Aqel is leading a multi-disciplinary service delivery team in executing and monitoring the FP improvement interventions. Before that he worked as a Vice President, Vice Dean and Director of Transformation at Luminus Group, leading the efforts of transforming Luminus educational and training programs from the national level to be internationally accredited and recognized with focus on adopting educational and training programs that end up either with employment of youth or helping them to start up their own businesses (become entrepreneurs), contributing by that to find solutions to unemployment particularly between youth in the age group between 16 and 24 years as well as creating opportunities for the least served youth in Jordan such as but not limited to orphans in collaboration with AMAN Fund and IYF. This process involves reviewing socio-demographic and market assessments and communicating with different stakeholders (Government, NGOs, Private sector, and Community leaders) to create Public Private Partnerships PPP enabling the environment for education to employment. The process also included using data from previous studies and research conducted by government bodies, NGOs, McKinsey and Company, and IFC to define needed programs. Dr. Aqel led the designing of the new education for employment E4E programs to include needed soft skills and life skills courses to bridge the skills mismatch gap between the graduates from youth and market demand through adoption of the Passport To Success PTS program (life skills capacity building developed by the International Youth Foundation IYF, USAID funded program) to equip youth with the needed life skills. Dr. Aqel also managed successfully two USAID projects in entrepreneurship and business incubation to provide graduates from youth with the needed capacity to start up their own businesses. Prior to his current job, he worked for Initiatives Inc., Boston, subcontractor for Abt associates as the Senior Management Task Manager and acting QI team leader at Health Systems Strengthening Project

2 HSSII USAID Jordan. He has worked as a management consultant and trainer with the Ministry of Planning (IRADA Project), worked at BusinessEYE (a UK-based business solutions company working in the MENA region), and as an academic Instructor in Management/Marketing at Philadelphia University in Jordan. Through his work as a senior Management Task Manager for Health Systems Strengthening (HSS) project- USAID Jordan, Dr. AQEL has led the project efforts in building management and leadership capacity for higher and middle management at the Ministry of Health (MOH), this included developing and institutionalizing strategic and operational planning at all MOH levels, developing and institutionalizing a supportive supervision system at the health directorate level to improve performance, he led and guided the development of the MOH Family Planning Strategy, NCD Strategy, Health Education and awareness Strategy, and Quality Directorate Strategic plan, he also led the process of Job descriptions development for all MOH staff at all levels. Dr. AQEL is a Certified Accreditation Preparedness Consultant from the Health Care Accreditation Council HCAC, Certified Surveyor for Hospital Accreditation from HCAC, Certified Master Trainer-of Trainers (Master TOT) and has completed numerous professional courses such as: Project Management Professional (PMP), SPSS, Knowledge Management, M&E Fundamentals, Data use for program managers, Data quality, Mini MBA in Entrepreneurship, and ISO9000 & Internal Auditing. Dr. AQEL also has excellent team forming and leading skills as well as being active team player. He has a PhD in Marketing from Amman Arab University- Jordan, Msc in Marketing from Huddersfield University- UK, a Bsc in Electro-Mechanical Engineering from Balqa University- Jordan, and a Diploma in Nursing from Institute of Applied Science- Kuwait. Relevant Professional Experience Nov Present Service Delivery Improvement Specialist at Abt HSS Bridge Project, Amman, Jordan. led the process of designing and implementing the Family Planning Service Delivery Improvement Collaborative FPSDIC in selected MOH health centers and hospitals, this process included engaging different stakeholders in a collaboration to increase access, and quality of FP services through dynamic, data driven project using a continuous performance based monitoring approach. Dr. Aqel is leading a multidisciplinary service delivery team in executing and monitoring the FP improvement interventions. In addition assisting MOH in improving the implementation of human resource planning and management tool (WISN) to allows facility managers to advocate for the right number and mix of staff. Aug August 2014 VP and Director of Transformation at Luminus Group, Amman, Jordan. leading the efforts of transforming Luminus educational and training programs from the national level to be internationally accredited and recognized with focus on adopting educational and training programs that leads to employment of youth, contributing by that to find solutions to

3 unemployment particularly between youth in the age group between 16 and 24 years as well as creating opportunities for the least served youth in Jordan such as but not limited to orphans in collaboration with AMAN Fund. This process involves reviewing socio-demographic and market assessments and communicating with different stakeholders (Government, NGOs, Private sector, and Community leaders) to create Public Private Partnerships PPP enabling the environment for education to employment. The process also included using data from previous studies and research conducted by government bodies, NGOs, McKinsey and Company, and IFC to define needed programs. Dr. Aqel led the designing of the new education for employment E4E programs to include needed soft skills and life skills courses to bridge the skills mismatch gap between the graduates from youth and market demand through adoption of the Passport To Success PTS program (life skills capacity building developed by the International Youth Foundation IYF, USAID funded program) to equip youth with the needed life skills. Dr. Aqel also managed successfully two USAID projects in entrepreneurship and business incubation to provide graduates from youth with the needed capacity to start up their own business. Jan April Part time consultant, The Eastern Mediterranean Public Health Network EMPHNET, CDC funded, Amman, Jordan. Scope of work included: Facilitate two days' workshop for the board of directors to conduct situational analysis/swot analysis and identify future strategic directions. This includes one day preparation before the workshop, and one day summarizing and finalizing SWOT analysis and future directions. Develop a framework for the proposed strategic plan Conduct meetings to develop and review with EMPHNET s team the strategic objectives, initiatives, and KPIs Finalize with the EMPHNET team the components of the strategic plan. Carry out preparatory work to develop and refine various sections and elements of the strategic plan Oct to June 2013 Part time consultant, Initiatives Inc. subcontractor for Abt. Associates USA, HSSII, USAID Amman, Jordan. Scope of work includes: Provide technical assistance to the MOH to update the MOH Strategic Plan Provide technical assistance to the MOH to develop Quality Directorate Strategic Plan

4 Support the 12 HDs to review and update their Annual Operational Plans Support MOH Hospitals in reviewing and updating their annual Operational Plans Support HD staff to strengthen the Action Planning process in the 30 HCs in the 3rd Collaborative Oct Jan Part time consultant, John Hopkins University, JHCP project, USAID Amman, Jordan. Scope of work included: Design, develop and implement five days advanced workshop about the Strategic Planning and Thinking for the LDUs and LDD / MOI users. Conduct two advanced TOT workshops about the Strategic Planning & Thinking and TANMIAH tool, five days, and 30 participants per each Use and translates the National Agenda goals, health sector and discrete Goals for use in the GQM component and show the integration at the governorate level using TANMIAH tool. Develop the training materials, Strategic planning manual, and hands-out needed for the training program. Work with JHCP and the development agency, review and provide technical assistance and technical feedback on the GQM component in the TANMIAH tool and making sure that the developed GQM is matching the initial business requirements and applied correctly on the health sector. Aug to Aud Vice Dean for International programs and Director of International projects at Al-Quds College/ Luminus Education, Amman, Jordan. Lead and manage the implantation of Entrepreneurship and Business Incubator USAID funded projects with Al-Quds college. Also responsible for designing, implementing and accrediting educational programs. Direct and manage the efforts of introducing the Life Skills Passport To Success program that is designed by the International Youth Foundation IYF to Al- Quds college students. Feb Aug Senior Management Task Manager and QI acting team leader, Initiatives Inc. subcontractor for Abt. Associates USA, HSSII, USAID Amman, Jordan. Responsible for planning, implementing, and monitoring project efforts to enhance efficiency and effectiveness of MOH management systems in planning, monitoring and supervision. This included leading MOH to develop its strategic plan, developing tools for planning and supervision, conducting TOT training and monitoring the progress of the health directorates implementation of operational plans, facilitating the development of the health awareness and communication strategy, FP strategy, and Quality directorate strategy. Participated in designing and launching the first Accreditation Collaborative for 30 MOH HCs using the

5 IHI Collaborative approach (Break through series). Prepared 30 MOH HCs to meet HCAC PHC accreditation standards (Organizational and Leadership cluster owner). Worked on strengthening leadership skills of higher and middle managers through delivering leadership training packages, including team building, change management, conflict management, risk management, and emotional intelligence. Also led the process of Job descriptions development for all MOH staff at all levels Consultant & Trainer, BusinessEYE UK Based - MENA region office, Amman, Jordan. Responsible for conducting consultancies, developing proposals, and delivering training courses in leadership, management, TOT, sales and marketing for different types of businesses Part time Lecturer, Philadelphia University, Business Faculty, Jarash, Jordan. Teaching courses for undergraduates in management and marketing such as: Quantitative methods in Management, Managing and Marketing Pharmaceutical industry, Consumer behavior, Services Marketing and others Part time consultant and trainer, IRADA Productivity Project, Ministry of Planning, Amman, Jordan. Responsible for conducting consultancies, developing proposals, and delivering training courses in management and marketing for SME s and entrepreneurs supported by IRADA PP Founder and Managing Director, Bara a Medical Company Ltd., SIEMENS Co., Amman, Jordan. Started up this business as entrepreneur and managed the business for four years, this company is currently operating with one million JD, 21 employees, and four partners including me Marketing Manager, Al -Razi Drug Store, Amman, Jordan. Responsible for conducting market research, developing annual marketing and promotion plan, and monitoring progress against objectives Sales Manager, Al Yarmouk Medical Supplies, Amman, Jordan. Leading sales force to achieve annual sales targets, developing, implementing, and monitoring annual sales plan Sales Engineer, Al Yarmouk Medical Supplies, Amman, Jordan. Responsible for selling and installing medical equipments for hospitals and clinics in both private and public sectors.

6 Education Certified Hospital Accreditation Surveyor, Health Care Accreditation Council HCAC, Jordan, PhD. In Management/Marketing from Amman Arab University, Jordan, Msc. In Business/Marketing from Huddersfield University, UK, Bsc. In Electrical Engineering from Amman University College, Jordan, Diploma In Nursing from Applied Science Institution, Kuwait, Articles Gaps in Customer Relationship Management Smart Ideas Magazine, Dubai, Oct. /2007. Globalization Leads Change Management Smart Ideas Magazine, Dubai, Nov. /2007. Emotional Traps at work Smart Ideas Magazine, Dubai, Dec. /2007. Quality & Success Horizons - Smart Ideas Magazine, Dubai, Jan. /2008. Books Aqel, et al., Consumer Behavior, Al-Hamid publishing, Amman. Aqel, etal., Marketing principles and practices, Ghaidaa publishing, Amman. Research Aqel, Customizing Vocational programs to match market needs, The first Vocational Educational conference, Libya. Aqel I. and AlTarawneh K., 2013 Study of the relationship between the quality of the medical service and patient satisfaction in private hospitals operating in Amman area, Middle eastern finance and economic journal. Learning courses attended & professional certificates April 2013: The E4E Market Place, IFC, Marrakesh, Morocco. Jan. 2013: Certified Accreditation Surveyor for Hospitals, HCAC, Amman.

7 Oct. 2012: Life skills "Passport to Success" TOT, IYF, Amman. March : Data use for program managers course Global Health e-learning Center, USAID. March : Data quality course Global Health e-learning Center, USAID. Feb : Fostering change in health services course Global Health e-learning Center, USAID. Feb : Commercial private health sector basics course Global Health e-learning Center, USAID. March 2011: PHC Accreditation preparedness consultant, HCAC, Amman. Nov. 2010: Monitoring & Evaluation, TAGI, Amman. June 2010: Preparing for HCAC Accreditation, HCAC, Amman. June 2010: Job analysis and evaluation, BusinessEYE, Amman. April 2010: BTS Collaborative approach Training, IHI, Boston, USA. March 2009 : Knowledge management Training Tala Abu Gazaleh- Amman Feb : SPSS Training course STT Amman Jan : M&E Fundamentals course Global Health e-learning Center, USAID. Dec : PMP course Kaffaa International Inst. Amman. June 2007 : Mini MBA University of California, San Diego. Nov. 2006: Certified Professional Trainer ILM UK. Oct. 2002: Medical Service Engineer 48 hrs. Siemens Academy Germany. Oct : ISO9000 & Internal Auditing - 24 hrs. JEA Amman. Membership - Institute of leadership & Management - ILM - UK. - Institute for Healthcare Improvement IHI, USA. - Jordanian Engineering Association.(JEA). - CIM (Chartered Institution of Marketing)- UK. - IMC (Institute of Management Consultants and Trainers) Jordan. - AMA (American Marketing Association) USA.