Gus Pagonis LEADERSHIP. Of the Supply Chain

Transcription

1 Gus Pagonis LEADERSHIP Of the Supply Chain

2 Summary SPOC - Single of Contact Supply Chain - Coordinated Effort Strategy Plan Simple Execution, Execution, Execution! Flexible Move Out Communication - Provide Tools

3 Supply Chain is a concept, not an organization: integrated set of activities, focused on planning, coordinating, and managing flow of product from supplier to customer Inventory Management Logisticians All Store Formats Suppliers - Forecasting - Planning - Replenishment - Vendor relationships - Transportation - Distribution network - Delivery - Stores - Customers -Reverse Logistics - Receiving - Returns - Backroom - Inventory data integrity (quality) Customers

4 Key Factors of a Tailored Supply Chain SPOC / Highest Level SPOC/ Liaison Trans/Dist./ Home Del./ 3rd Party/ Internet Information S y s t e m s Strateg y Strategy & Ghostbusters Finance & Productivity Know Customers & Vendors

5 Gulf War SINGLE POINT OF CONTACT Reports to CINC - Logistics & Funds - Phases & Stages Lt. General Commander Supply Chain Coordinator Reports to President, FLS -Supply Chain & Funds - Goals & Objectives HIGHEST LEVEL

6 What is Strategy : Strategy is the integration of various initiatives designed to create and sustain competitive advantage in the accomplishment of your mission. A good strategy well executed is more productive than a brilliant strategy haphazardly executed. Bottom Line: Simple plan well executed will get solid results. Your people will understand it and be able to implement or modify it to get the job done.

7 Balanced Scorecard Goals Achieve Supply Chain Integration and Visibility Manage Cycle Time Develop Associates Manage Service & Unbundle Costs Improve Asset Productivity Reduce Costs Leverage Information Technology 17

8 Supply Chain Plan DRIVE PROFITABLE REVENUE GROWTH BE CUSTOMER CENTRIC BE A DIVERSE, HIGH PERFORMANCE TEAM RELENTLESSLY PURSUE IMPROVEMENTS in PRODUCTIVITY and RETURNS Achieve Supply Chain Integration & Visibility Manage Cycle Time Develop Associates Improve Asset Productivity, SVA, Inventory Manage Service & Unbundle Cost Reduce Cost Quantifiable Objective s Quantifiable Objective s Quantifiable Objective s Quantifiable Objective s Linked to Evaluation Reports And Balanced Scorecard ACTIONS ACTIVITIES I/T IS THE GLUE Leverage Information Technology... BOTTOM LINE

9 LEADERSHIP TECHNIQUES Evaluation Report Business Results Quantifiable Objectives (completed by teammate and manager) Objective 1: Average 5.2 on Customer Satisfaction survey. Objective 2: Meet or exceed revenue goal of $246 mill for 2007 Objective 3: Meet or exceed $30 mill of annualized new sales for Objective 4: Average 3.9 on teammate satisfaction survey with zero below 3.6. Comments/Development Needs/Ratings Rating Rating Rating Rating Rating: 1 to 5

10 LEADERSHIP TECHNIQUES Evaluation Report Leadership Skills 1. Customer Focus 2. Teammate Focus 3. Drive for Results 4. Teamwork 5. Communication 6. Diversity and Inclusiveness Comments / Ratings Rating: 1 to 5

11 LEADERSHIP TECHNIQUES Evaluation Report Ups and Downs Describe two key areas of strength for this person. Describe two development opportunities. Include suggestions for actions he/she may take.

12 Balanced Scorecard Process Strategic Plan Quantifiable Objects Dashboard Dashboard Balanced Scorecard Dashboard Dashboard Mission Accomplished

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15 Financial FY Forecast Dashboard Dashboard Provides: Gross Revenue Net Revenue Net Unit Margin Net Unit Margin % Overhead % Of Net Revenue EBITDA Earnings Before Incentive Net Revenue Per Teammate Net Unit Margin OH Teammate Current Ratio Bank Covenants Project On RIO Savings Projects On Budget

16 LIAISONS SPOCs GHOST- BUSTERS Break down walls in organization Solve issues in any area When all else fails, call a Ghostbuster Teach and train Foster communication Keep organization informed Partner with the Businesses Promote Teamwork

17 Know your customers

18 Maintenance Transportation Using 3rd Parties Good Contracts Specify Requirements Defined Standards Measure Performance

19 Manage to standards, but Lead by example Management Leadership Managing the integrity of assets, such as equipment, capital, people, etc.. Getting people to do what you want them to do, without them knowing you want them to do it.

20 MANAGER ADMINISTERS IS A COPY MAINTAINS RELIES on CONTROL SHORT-RANGE VIEW EYE on BOTTOM LINE ACCEPTS STATUS QUO DOES THINGS RIGHT LEADER INNOVATES IS AN ORIGINAL DEVELOPS RELIES on TRUST LONG RANGE VIEW EYE on HORIZON CHALLENGES DOES the RIGHT THING Warren Bennis Managing People is Like Herding Cats

21 Leadership Assess the Situation Ups/Downs Negative-Free Environment Teamwork Cultural Change Sensing Sessions Gain Respect

22 LEADERSHIP TECHNIQUES 41

23 LEADERSHIP TECHNIQUES UPS Positive Aspects Limit to Three Major Points DOWNS Drawbacks to Issue or Project Cover Possible Solution to Issue in ( ) After Topic Cover All Issues 49 POINT: Positive and Negative Information Discussed Without Retribution

24 LEADERSHIP TECHNIQUES Sensing Sessions - Open Communications; with associates from all job levels. - Response to issues in 48 hrs. Held at... -Retail Stores -Distribution Centers:

25 LEADERSHIP TECHNIQUES Gaining Respect Versus Charisma Presence POINT: Trust & Respect Earned By Presence!

26 Focus: Strategy, Goals, Objectives & Evaluation Report Leadership Centralized Control; Decentralized Execution Have Fun Command Climate Training & Education Motivation

27 LEADERSHIP TECHNIQUES Centralized Control STRATEGIC GOALS OBJECTIVES / ACTIVITIES EVALUATION REPORT Decentralized Execution EVALUATION REPORT TIES EVERYTHING TOGETHER

28 Formal LEADERSHIP TECHNIQUES EDUCATION Informal Assignments POINT: Management Grooms Leaders More Than Organizations

29 Everyone Focused Toward Goals & Objectives MOTIVATION Goal: 100% Set High Standards Negative Free Environment In Which to Work Certific SUCCESS ate

30 Leadership Dept. Visits & PSM time Leadership Style Stand-Ups Sit-Downs Communications 3 X 5 Cards Matrix Papers

31 LEADERSHIP TECHNIQUES Traits of Successful Leaders Expertise Organizational Creativity Empathy UNIT POINT: Leaders Are Made Through HARD WORK!!!

32 LEADERSHIP TECHNIQUES Know Yourself YOUR LEADERSHIP STYLE 1 3 Know What You Strengths Weaknesses Are Communicating On Time Messy Office & Body Language Team Player Assume Answer Return Calls Bad Math Skills Etc Etc Be Yourself 4 Know The Mission/Objective POINT: Successful Communication Is Key Ingredient

33 LEADERSHIP TECHNIQUES 3 x 5 CARD... (from) Your Dept. Date, Time Your Name phone #... TO: Gus 10:00 AM Subject: Snow in the South Roads closed in Atlanta Can't make deliveries to 60 customers Calling customers to reschedule deliveries.... NOW VIA

34 Limit To One Page LEADERSHIP TECHNIQUES Matrix Paper DECISION / INFORMATION Topic: Date Clear & Concise Easy Read Points Must Be Made BACKGROUND: UPS Downs: KEY POINTS: BOTTOM LINE: Working Action; (Fix: In brackets) Chop on Back Limit Verbage Concur or Not

35 LEADERSHIP TECHNIQUES Matrix Paper Chop Block Concur Non-Concur Comments Log Cell Finance IT Home Delivery Specialized Log. Transportation Human Resources Supply Chain Logistic Services Supply Chain East Supply Chain West Legal

36 Review Processes IPR: In Process Review Cross Functional Gets everyone on same sheet Keep same charts Pen/Ink any changes Time: Max 90 minutes AAR: After Action Review Review objectives Circumstances Results Learnings Changes

37 LEADERSHIP TECHNIQUES Last less than 30 Min. Anyone Can Attend Everyone Knows ALL Issues Stand Ups Never Canceled Essential Information All Sections Represented

38 LEADERSHIP TECHNIQUES Sit Downs A Weekly Meeting Same Time Every Week Dept. Heads Brief 3 Ups and 3 Downs Format Guidance Given Information Sharing Individuals Timed

39 LEADERSHIP TECHNIQUES Staff Call Items of Special Interest: UPS DOWNS Requirements:

40 LEADERSHIP TECHNIQUES Departmental Visits Scheduled Weekly At Dept. Location Set Agenda Focused Discussion Chance to Meet All Associates

41 LEADERSHIP TECHNIQUES Please See Me (PSM) Time Scheduled time with the boss No waiting Notified through note from the boss For clarification or more details

42 CLOSED COMMUNICATION LOOP Strategy Goals Quantifiable Objects Dashboard Balanced Scorecard Performance Evaluations Stand Up 3 x 5 Staff Meeting BSC/Ups & Downs Field Ups & Downs Matrix Paper

43 Summary SPOC - Single of Contact Supply Chain - Coordinated Effort Strategy Plan Simple Execution, Execution, Execution! Flexible Move Out Communication - Provide Tools