SOLUTIONS 30. "We combine excellent service with the latest technologies to benefit our users" Sustainable Development and CSR Policy.

Transcription

1 SOLUTIONS 30 "We combine excellent service with the latest technologies to benefit our users" Sustainable Development and CSR Policy Services offer SOLUTIONS 30 GROUP Mail 5, Rue Chantecoq Puteaux, France Tel: + 33 (0) Fax: + 33 (0) SOLUTIONS30 for the RATP 1

2 Core values The 3 pillars of sustainable development that have helped to make us a trusted provider have remained the same since SOLUTIONS 30's was founded: ECONOMIC: we strive to achieve profitable growth, while following the rules of fair competition, taking a clear stand against all forms of corruption and playing our part in developing the local economy, SOCIAL: we respect the right to good working conditions and offer fair salary scales. We do not tolerate any form of discrimination against our personnel and strive to provide a safe and secure working environment. We will never exploit people, nor place our personnel in harm's way, nor endanger the communities in which we work, ENVIRONMENT: our waste is processed by companies that are ISO compliant. We strive to reduce our footprint through wise use of resources, such as paper, fuel and water.

3 Focus on the environment SOLUTIONS 30's sustainable development policy is not new. We have consistently worked to sharpen the awareness of our personnel, suppliers and subcontractors to the imperatives of reducing waste, using energy wisely and cutting C02 emissions. In the company, our sustainability policy revolves around: Ownership by each and every one of our personnel. Oversight of subcontractors and suppliers whose business activities are likely to generate environmental impacts. Looking outwards, we focus on ensuring our suppliers and subcontractors are alert to sustainability issues and comply with: current regulations, including environmental protection laws, SOLUTIONS 30's environment policy, Our operating procedures to safeguard the environment, Our requirements as regards all personnel working on behalf of SOLUTIONS 30.

4 What we do Reducing fuel consumption: Fleet replaced with more efficient vehicles with smaller engines (90 bhp to 75 bhp) that are less fuel-hungry and cleaner, Car-pooling initiatives, Optimised call-out scheduling, rationalised dispatches and purchases by volume, Reducing CO 2 emissions: Switch to low-co 2 vehicles (< 120g/km), Technology watch to identify new lowcarbon engines, Reducing power consumption: All our personnel are mindful of energy efficiency and efforts to manage: Lights, air conditioning, PCs, photocopiers and other equipment. Efficient packaging Waste processing through accredited waste operators, in accordance with environmental regulations, Selection criteria for suppliers include compliance with waste disposal standards, Use of recycled paper, Optimised use of printed materials.

5 What we do We are using four electric vehicles for the next 4 years on behalf of our client in Orleans, BRGM: -2 electric carts to deliver mail and packages on the site. - 1 electric LCV for moving furniture and other large items. - 1 electric LCV for deliveries in the Orleans region. Model: Ligier proline L3 Engine: electric Autonomy: 50 km approximately Storage capacity: 2.3 m 3 (1,620 x 1,460 x h 1,100 mm) Colour: white Payload: kg Model: Nissan E-NV200 Engine: electric Storage capacity: 6 m 3 Colour: white Autonomy: km (in relief and battery charge mode)

6 With our customers We have also developed a range of highly efficient solutions for businesses to reduce printing costs and cut back paper consumption. MANAGED PRINT SERVICES We draw on our extensive experience in new technologies to provide businesses with the ability to optimise their print infrastructure and manage resources. Our solutions help our customers to: Reduce costs (ECONOMIC), Meet the needs of their users (SOCIAL), Care for the environment with a green IT policy that also delivers tangible productivity gains (ENVIRONMENT). Audit Services récurre nts Optimisation des infrastructures d impression et baisse des coûts

7 ISO standards We have obtained ISO certification for our quality and environment policies and procedures: ISO 9001: Quality management systems ISO 14001: Environmental management

8 Software to shrink paper use All our personnel are connected with access to the tools they need to minimise the use of paper for mail logs, reporting and inspection reports. All our technicians have smartphones and/or phablets to be easily reached at all times and use our tracing software. Solutions 30 has developed tracing tools, with full web access, compatible with all connected media (PC, tablet, phablet and smartphone). The software delivers full traceability of all our activities and personnel time for client reporting: SFM Expéditions: to track delivery flows: incoming and outgoing mail, parcels and registered items. Items delivered to users against signature on smartphone or tablet. SFM Services et ticketing: to track service and call-out requests (breakdown, information, contact info, etc.) and status (logging of tickets, description, closure). Service and call-outs can be traced on our employees' smartphone and completion signed for by users. SFM Contrôle: a facilities control tool to record when technicians access meeting rooms, use mail rooms, photocopiers and other facilities. The system operates with QR codes that the technicians scan with their smartphones. SFM Plan de charge: (with smartphone): geolocation workload tracking tool to record shift start and finish times in real time (assignment, duration, start/end). The tool gives the schedules for each technician individually and for the teams as a whole for efficient resource use.

9 Our social approach Employment of people with disabilities: we source supplies from specialist sheltered workshops; all Group companies and brands meet the target rate for the employment of people with disabilities. Training policy: Corporate academy, S30 School. Single occupational risk prevention policy document. Social indicators to actively monitor prevention of psychosocial risks: absenteeism, personnel turnover, as well as other metrics.

10 Our social approach SOLUTIONS 30's career development plan includes annual employee appraisals to assess technical and other skills, review achievements relative to the Group's values and to discuss career goals and objectives. Technicians and engineers are encouraged to expand their technological expertise to guarantee career development and the acquisition of new skills through both broad-based and project-specific training plans. The majority of our training is delivered through our in-house S30 school. SOLUTIONS 30 uses an e-learning system Existing training programs: Electrical accreditation Conduct with customers: best practices Customer certification Our agile and flexible structure means we can organise a wide range of technical, sales or organisational offerings for our in-house operating teams, intended to rapidly upskill to the specific level of competency required for new contracts, or to provide quick training in new technologies or methods.

11 S30 School We provide in-house training for all technicians in best practices and procedures: Technical modules, focusing on new products and services Service quality module Key accounts module, focusing on managing the requirements of key accounts Sales module "Customer attitude" & "Teaching approach" module Safety module SOLUTIONS 30's technicians in the field are equipped with: Neutral work uniform Technical support kit Laptop/smartphone Vehicle Special tools Stock car

12 Hiring policy Solutions 30's has a tried and tested recruitment and qualification system. It provides a record of the personnel involved in particular projects. The system is open-ended with new employee profiles added an ongoing basis. Employment of older people: the Solutions 30 teams will include "senior" technicians and supervisors who will retire at the end of the project. Working in retirement: a number of early retirees eager to continue in the workforce will join our teams as "senior" technicians and/or supervisors Self employed: Approximately 10% of the Group's workforce have expressed a desire to be self-employed to continue to work part-time in new areas of opportunity