QI-IT-ET COUNCIL MEETINGS S E P T E M B E R ,

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1 QI-IT-ET COUNCIL MEETINGS S E P T E M B E R , M A R R I O T T M I N N E A P O L I S C I T Y C E N T E R 3 0 S 7 T H S T R E E T M I N N E A P O L I S, M N

2 8:00 AM 1:00 PM Ballroom 3 2:30 PM 2:45 PM 2:45 PM 4:00PM AOPO-UNOS Innovation Workshop Welcome MONDAY, Joint Session Susan Gunderson, Chief Executive Officer, LifeSource Peggy Stump, Director of Quality, Mississippi Organ Recovery Agency, Quality Council Chair Bruno Mastroianni, Chief Information Officer, CORE, IT Council Chair Sharon Swain, Clinical Nurse Educator, Donor Network West, Education and Training Council Chair In Pursuit of Excellence Town Hall style presentation and discussion about the benefits of focusing on Leadership, Strategy, Customers, Measurement and Analysis, Results, and more from organizations that use the Baldrige Criteria for Performance Excellence. So your organization doesn't use Baldrige? No worries! These lessons are universal. Learning Objectives: ways to create organizational clarity and stronger alignment value of knowing your customers and what they expect of your organization how to use key performance metrics, comparative data, performance projections, and other types of measurement to enhance OPO performance methods for managing workforce capability and capacity strategies for increasing innovation 4:00-4:10 Break 4:10 PM 5:30 PM Brenda Welsch, Director of Quality and Regulatory Affairs, LifeSource Authorization: An Organizational Approach Improving authorization rates can no longer be seen as the sole responsibility of the on-site coordinator. Identifying needed process changes through data analysis, quality review processes and learning from experience assisted one OPO to achieve significant results. Come hear how high-level commitment for an organizational approach made all the difference! Learning Objectives: Obtain high-level buy in for authorization as an organizational commitment Use the expertise of Quality, IT and Education colleagues to assist with meeting goals Use continuous evaluation and modification for successful processes Matt Moss, SVP & CIO, New England Donor Services Darlene Fiotto, MSW, LICSW, Family Services, Team Lead, New England Donor Services Robin Ohkagawa, Director, Education & Development, New England Donor Services 6:00 PM 9:00 PM The Shout! House Rock N Roll Dueling Pianos **21 and older and valid ID required** Updated AOPO

3 TUESDAY, September 26, 2017 Education and Training Council Breakout Session 8:00 AM 8:10 AM 8:10 AM 9:00 AM 9:00 AM 10:00 AM Welcome Sharon Swain and Robin Ohkagawa I ve got a story to tell! Learning from our mistakes: How to identify the problem Needs assessment Why should I care? Appealing to the adult learner: Let s put it to work! This breakout session will focus on putting framework around the problem and gathering resources to build a training module for the adult learner. 10:00 AM 10:30 AM Break 10:30 AM 11:30 AM Just tell me what I need to know! Facilitating the adult learner: Let s put it to work! This breakout session will focus on putting together the resources gathered for 11:30 AM 12:00 PM 12:00 PM 1:00 PM 1:00 AM 1:30 PM 1:30 PM- 2:30 PM module construction in a meaningful format What do I need to remember at 0300? Converting theory to practice: Evaluation strategies for the adult learner Constructing effective evaluation methods to determine learning transfer Lunch Will that be on the test?? Assessing for understanding and application: Let s put it to work! This breakout session will focus on developing/constructing tests and other evaluation material Putting it All Together: Developing a Module in AOPOPlus This session will be led by our AOPOPlus super users and will demonstrate how we put it all together for delivery to the learner 2:30 PM 3:00 PM Introduction to Council Charges 3:00 PM 3:30 PM Break 3:30 PM 5:00 PM Business Meeting, Updates, Next Steps and Closing Remarks Sharon Swain, Clinical Nurse Educator, Donor Network West Robin Ohkagawa, Director, Education & Development, New England Donor Services Karen Kennedy, Organizational Training & Special Project, The Living Legacy Foundation of Maryland Manny Calderon, Instructional Designer, LifeGift Kevin Allen, Corporate Training Coordinator, Gift of Life Michigan Updated AOPO

4 TUESDAY, September 26, 2017 Information Technology Council Breakout Session 8:00 AM 8:15AM 8:15 AM 10:00 AM Redefining AOPO IT Council Shift in progress Bruno Mastroianni and Matt Moss Data Data and More Data Everyone does not start with Data Analytics and a magic tool like Tableau. Going from data requests to reports and extracts to visualizations to making decisions based on data. You need your foundation first and you need to know how do you stage your data? Build a Data Warehouse? New tools? You need a roadmap 10:00 AM 10:30 AM Break 10:30 AM 12:00 PM IT Planning We all need to get from here to there. How do we get out of reactive mode and get to planning for 3-5 years? How do we decide what is our direction? SaaS? Azure? Strategic Planning do you do it? SWOT analysis? Buy in from your executive leadership team? Staff? 12:00 PM 1:00 PM 1:00PM 3:00 PM 3:00 PM 3:30 PM 3:30 PM 4:15 PM 4:15 PM 5:30 PM Lunch Disruptive Technologies and Decisions Integration Mobile scanning of Drivers Licenses? AOPO IT Adoption Model? Paperless? Break 10 Minute Updates from Charge Groups Collaboration Session? IT Leadership and Succession Planning? Updated AOPO

5 8:00 AM 8:10 AM 8:10 AM 9:10 AM 9:10 AM 10:00 AM Welcome Peggy Stump, Chair and Kristin Delli Carpini, Vice-Chair TUESDAY, September 26, 2017 Quality Council Breakout Session Project Management within the OPO & the role of the Quality Department Karen Libs, KLL Strategic Planning, LLC Aviation Audits Tina Kirsh, Vice President & Chief Administrative Officer, Midwest Transplant Network 10:00 AM 10:30 AM Break 10:30 AM 11:15 AM Thinking Outside of the Box to Manage Donor Hospital EMR Access 11:15 AM 12:00 PM 12:00 PM 1:00 PM 1:00 PM- 3:00 PM With the success of gaining access to donor hospital EMR systems comes the challenge of managing account set ups, passwords, user-rights, troubleshooting, and much more. Learn how LifeSource is managing these privileges so that our team members and hospital partners are "HAPI". Amanda Higgins, Workplace & Information Services Project Coordinator, LifeSource CCR Compliance Risk Assessment Panel Michelle Gibson, Vice President, Human Resources, LifeShare Transplant Donor Services of Oklahoma Tina Kirsh, Vice President & Chief Administrative Officer, Midwest Transplant Network Lori Ernst, CEO and President, ECL 2 Quality Solutions Lunch Metric of Urgency Way (MoU) Does your OPO struggle to prioritize work? Do you work on projects but see little change? Do you know which data really matters? The Rendement Group will introduce you to The Metric of Urgency Way, a systematic approach to achieve breakthrough change. The objective is to prioritize work by aligning business strategy with the vital few projects using key metrics. Explore the 7 components of the MoU Way through a case study containing live exercises. Then hear how LifeSource has adapted the MoU Way into how they routinely evaluate and improve key processes. Edwin Boon, Rendement Group Mike Gratz, Rendement Group Brenda Welsh, Director, Quality and Regulatory Affairs, LifeSource 3:00 PM 3:30 PM Break 3:30 PM 4:00 PM Regulatory and Standards Update Jenny McNary-Mcilvain, Director, Quality Systems & Compliance, Mid-South Transplant Foundation 4:00 PM 4:30 PM Quality Awards Sean Farragher, Director of Quality & Regulatory Affairs, LifeCenter Northwest 4:30 PM 5:00 PM Closing Updated AOPO

6 Ballroom 3 & 4 WEDNESDAY, September 27, 2017 Joint Session 8:00 AM 8:30 AM 8:30 AM 9:15 AM 9:15 AM 10:00 AM 10:00 AM 10:45 AM Welcome Back LifeSource Connect To Purpose Tips and Tricks Back by popular demand this session is designed to share what s working well, what hasn t worked well and what s new and coming. David Gee, Director of Information Services, Gift of Life Michigan AOPOplus Education and Training Council Module Demonstration Maria Stadtler, Chief Education Officer, AOPO TransNet-Working & Managing the System The TransNet system is now utilized nationwide. Hear from UNOS about their most frequent obstacles with system use and how to locate resources for the latest TransNet news, system updates and equipment compatibility. This will be followed by audience discussion on what is working and not working in their OPO with regards to system management, equipment, security and training. Learning Objectives: locate TransNet resource information from Transplant Pro site identify areas for process improvement in training and system management compare system securities for both the Android and ios platform 10:45 AM 11:45 AM 11:45 AM 12:00 PM & 2 Amy Putnam, Director, IT Customer Advocacy, UNOS Bruno Mastroianni, Chief Information Officer, CORE, IT Council Chair Sharon Swain, Clinical Nurse Educator, Donor Network West, Education and Training Council Chair UNOS SONU Developers Presentation 3 UNOS programming upgrades that will make everyone s lives easier Amy Putnam, Director, IT Customer Advocacy, UNOS AOPO Update and Final Remarks Charlie Alexander, President and CEO, The Living Legacy Foundation of Maryland Elling Eidbo, Executive Director, AOPO Updated AOPO