Implementation Status & Results Cambodia Demand for Good Governance Project (P101156)

Transcription

1 Public Disclosure Authorized Public Disclosure Authorized Implementation Status & Results Cambodia Demand for Good Governance Project (P101156) Operation Name: Demand for Good Governance Project (P101156) Project Stage: Implementation Seq.No: 9 Status: ARCHIVED Archive : 21-Jun-2014 Country: Cambodia Approval FY: 2009 Product Line: IBRD/IDA Region: EAST ASIA AND PACIFIC Lending Instrument: Specific Investment Loan Implementing Agency(ies): Arbitration Council Foundation, Ministry of Interior, NCDD Secretariat, Ministry of Interior, The Asia Foundation Key s Board Approval 02-Dec-2008 Original Closing 31-Mar-2013 Planned Mid Term Review 01-Jun-2011 Last Archived ISR 27-Dec-2013 Effectiveness 24-Jun-2009 Revised Closing Actual Mid Term Review 06-Jun-2011 Project Development Objectives Project Development Objective (from Project Appraisal Document) The development objective of the proposed project is to enhance the demand for good governance (DFGG) in priority reform areas by strengthening institutions, supporting partnerships, and sharing lessons. Has the Project Development Objective been changed since Board Approval of the Project? Yes No Component(s) losure Authorized Public Disclosure Authorized Component Name Component Cost Support to State Institutions Support to Non State Institutions 5.10 Coordination and Learning 3.80 Overall Ratings Previous Rating Current Rating Progress towards achievement of PDO Moderately Satisfactory Moderately Satisfactory Overall Implementation Progress (IP) Moderately Satisfactory Moderately Satisfactory Overall Risk Rating Moderate Implementation Status Overview Progress toward the PDO is moderately satisfactory. Under the Support to State Institutions component 1A, the Arbitration Council continues to perform well. It has handled over 1100 cases, far surpassing the target of 514, involving over 700,000 workers, 90% of which are women. An expert audit determined that the quality of awards handed down at 86%. Under Component 1C, the One Window Service Office (OWSO) has 36 OWSOs delivering 194 services, delegated by 10 ministries. Nineteen OWSOs were constructed with counterpart financing demonstrating government ownership. The OWSOs operate all offices in accordance with good standards of accountability and transparency, and have undertaken over 420,000 transactions (cf. 250,000 target). Continued monitoring and oversight will be needed to ensure these standards are continued after Bank financing is Page 1 of 11

2 complete. The average reduction of cost for OWSO customers is 43% (cf. what they report to have paid previously for the same service). Awareness and understanding of the OWSO initiative have improved with client awareness and understanding scores ranging from 57-70% against a target of 60%. District Ombudsman offices provide a channel for communicating complaints about services received. On average, 89% of clients perceived the Ombudsman to be effective in handling complaints. Under the Non-State Actors component (NSAC) 2, activities by 35 NGOs have triggered changes among participating institutions such as posting budgets and disclosing performance information and commune decisions. Citizen monitoring with project grants has exceeded targets: over 226 communes (cf. target of 100), 330 schools (cf. target of 175) and 153 health centers (cf. target of 80) have been engaged in civil society monitoring processes, with about 70% reporting positive impact. Following the endorsement of the Social Accountability Framework (SAF- The Strategic Plan for Social Accountability in Subnational Democratic Development) by civil society actors and the RGC in 2013 (see SAF), the project supported the development of the guidelines and resource materials for implementation. The implementation of the SAF requires the public display of rights, standards and performance information, open budgets and budget literacy, and citizen monitoring, through an agreed community scorecard process in all rural primary schools, health centers and communes. Both CSOs and government will carry out critical activities for effective implementation. Under component 3, the Project Coordinating Office continues to manage the Governance Learning and Resource Center (GRLC). Learning program events have been reoriented to support the implementation of the SAF. Locations Country First Administrative Division Location Planned Actual Cambodia Khett Pouthisat Khett Pouthisat Cambodia Krong Phnum Penh Phnom Penh Cambodia Khett Batdambang Khett Batdambang Cambodia Khett Takev Khett Takev Cambodia Khett Svay Rieng Khett Svay Rieng Cambodia Khett Stoeng Treng Khett Stoeng Treng Cambodia Khet Siemreab-Otar Meanchey Otar Meanchey Cambodia Khett Siem Reab Khett Siem Reab Cambodia Khett Rotanah Kiri Khett Rotanokiri Cambodia Khett Prey Veng Khett Prey Veng Cambodia Khett Preah Vihear Khett Preah Vihear Cambodia Khett Pailin Khett Pailin Cambodia Khett Mondol Kiri Khett Mondol Kiri Cambodia Khett Kracheh Khett Kracheh Cambodia Khett Keb Khett Keb Page 2 of 11

3 Country First Administrative Division Location Planned Actual Cambodia Khett Kaoh Kong Khett Kaoh Kong Cambodia Khett Kandal Khett Kandal Cambodia Khett Kampot Khett Kampot Cambodia Khett Kampong Thum Khett Kampong Thum Cambodia Khett Kampong Spoe Khett Kampong Spoe Cambodia Khett Kampong Chhnang Khett Kampong Chhnang Cambodia Khett Kampong Cham Khett Kampong Cham Cambodia Khett Banteay Mean Cheay Khett Banteay Mean Choay Results Project Development Objective Indicators Indicator Name Core Unit of Measure Baseline Current End Target Grievances registered related to delivery of Percentage Value project benefits addressed (%) 01-Jul-2010 Baseline (mid 2010) 72 complaints out of 83,000 trasnactions This indicator is distorted. All grievances registered concern the OWSO transactions for administrative services. In this period there were over 27 complaints for 150,000 transactions. Grievances related to delivery of project benefits that are addressed-(number) 4.3 (a): % of AC clients who report paying unofficial fees. 4.3: % of OWSO clients who report paying unofficial fees. Number Sub Type Supplemental Value Percentage Value Mar-2009 No baseline information available. No reports of unofficial payments to date. Percentage Value Mar-2009 Page 3 of 11

4 4.2: % of SIs monitored under the project for which monitoring is determined to have a positive impact on SI performance. 4.1: Number of SIs / local authorities and service delivery agencies whose performance is monitored through social accountability activities under the project. 3.3 Project activities trigger changes in policy or practice that enhance transparency, accountability and civil society partnerships in participating SIs Baseline % of clients reporting paying unofficial fees based on payments made to Line Ministries prior to establishment of OWSO approach. Will report on survey data. Out of 27 complaints in OWSO offices have an ombudsman available full time near the OWSO office. Data on the number and type of complaints is documented each mission in the AM annex. Percentage Value Mar-2009 Awaits final confirmation by end March. Number Value Mar-2009 End target value dependent By agencies: on the quantity and value of commune level = 226 grants. district = 33 Refined targets: health clinic = 153 commune level = 100 schools = 330 district = 20 OWSO = 9 health clinic = 80 schools = 175 OWSO = 6 Text Value Write ups being prepared for Qualitative each IA. 30-Sep-2013 revised The SAF was signed as policy in July line ministries issued decisions to delegate functions to OWSO. OWSO is institutionalized in MOI, both at district and national level. Partnerships developed with civil society groups in 9 districts. The GLRC is institutionalized in MOI and provides governance training/ workshops. Nonstate actors indicate Qualitative mid and end evaluation by TAF and PCO needed to finalize qualitative indicators. to be complete Jan Page 4 of 11

5 3.2: % of clients/local elected officials satisfied with quality of services provided at OWSOs across targeted districts. 3.1: Number of citizen service delivery transactions completed in OWSOs across targeted districts. 2.4: % of DO clients who report a high confidence in the independence, credibility and effectiveness of the district complaints handling system. 2.3: Number of local disputes or complaints received and mediated by DOs (citizens offices) across all target districts, significant improvement citing instances of improved responsiveness, transparency and inclusion of citizens in formal processes. Percentage Value Mar-2009 clients 93% elected officials 97% Satisfactory result; as baseline was high at 93%, target was set too high Clients Officials from NGO surveys Target = baseline + 5% This end target was too high. These end results are satisfactory. Number Value Mar-2009 a. 234,265 b. 99,397 c. 68,067 d. 19,978 a. BAT and SRP b. OWSOs established in 2010 (Y2) c. OWSOs established in 2011 (Y3) d. OWSOs established in 2012 (Y4) Percentage Value Mar Mar-2013 Baseline % Independence 86% Credibility 83% Effectiveness 2014 NGO Survey 100% independence 70% credibility 78% effectiveness Number Value Dec cumulative total, see Annex 4 for detailed breakdown of OWSO complaints for project. Target = baseline + 10% [Independence = 84% Credibility = 93% Effectiveness = 96%] Target = actual value. This indicator provides information on the use of the DO as a complaints handling system. This indicator is problematic because it is not possible to attribute an increase in complaints to be an increase in problems. It can be either an increase in problems or an increase in Page 5 of 11

6 of which percentage resolved. Percentage Sub Type Supplemental 2.2: % of union and employer group representatives and other stakeholders that report a high confidence in the independence, credibility and effectiveness of the AC. 2.1: Number of labor dispute cases handled by Arbitration Council (cumulative) of which percentage resolved (cumulative). Percentage 1.3 % of citizens (in target areas) aware of and understanding non-state actors facilitation of social accountability 1.2: % of citizens aware of and understanding services provided by OWSO, and DO (once established) in targeted districts. the confidence in the complaints handling system. Hence only actual values are tracked. Value Percentage Value Jul-2010 Pending further data. ACF targeted increase 5% from the midline results. Number Value Dec-2009 Original target was 514 Cumulative cases. Revised target = Actual value Value Sub Type Supplemental Percentage Value Mar-2009 new indicator 78.62% awareness 78.95% understanding 75.0% positive results Endline evaluation TAF. Compiled at the commune level only. Refined targets: Awareness: Village level =70% Commune level = 50% Understanding: 70% of awareness Impact on governance 70% of understanding Percentage Value Target met in most districts (one outlier at 57%) see detailed results. Averages of 4 NGO surveys 76.8% awareness OWSO Target = baseline + 10% Midline can be used as baseline in new districts. Refined target account for the time taken to build citizen Page 6 of 11

7 1.1: % of union and employer organization leaders and representatives aware of the Arbitration Council and labor arbitration process. Intermediate Results Indicators 55.80% understand OWSO 57.80% awareness DO 49.33% understand DO awareness after a new OWSO is established. % awareness after year established year 1 = 30% year 2 = 50% year 3 = 60% Percentage Value Jul-2010 Indicator Name Core Unit of Measure Baseline Current End Target IO3.6: Positive evaluation of the contribution of Text Value partnerships to the project development objective. Revised indicator. Partnerships study complete Endline evaluations by TAF will be written up in end evaluation. and PCO. It has been agreed that the Partnership indicator will not be quantified due to the distortions created by counting partnerships in the first half of the project] IO3.5: Increased trust and constructive engagement between NSAs and government agencies. Text Value Low 31-Mar-2009 Pending end evaluation. Qualitative data from TAFdocumented. Endline evaluations by TAF and PCO IO3.4: % of participants in Learning (3B) events given rating as meeting participant needs OWSO efforts to work with NGOs on exit surveys are promising. In overall terms the endorsement of a social accountability framework is a significant step forward. Percentage Value Pending further results. Page 7 of 11

8 IO3.3: Lessons (cases, reports, studies) and experiences from within the project are documented, and used in training and capacity building programs IO3.2: Local social accountability community of practice including a cadre of trainers, networks, who are able to undertake ongoing training and capacity-building in the area of SAc. IO3.1: MOI, through PCO, plans and establishes a resource centre for good governance and provides learning services in collaboration with technical support from TAF/ ACF/OWSO. IO2.3: % of NSAC sub-grantees whose subprojects reflect good practice in social accountability design and implementation. Text Value The project has produced a series of lessons and these have been used to bring about policy change and have been fed into capacity building, especially for the ISAF. A learning note series documents key lessons from each IA. 2 learning notes on partnerships and 4 new notes from OWSO are available. All IAs have documented lessons in QPRs. Target: 3-4 lessons will be developed each quarter until the end of the project Text Value actual value and description of capacity Revised indicator. Pending evaluation of ISAF capacity building planned up to end September. 2 NGOs support each learning theme in GRLC. Update on cadre of trainers expected in end evaluation. Endline TAF and PCO evaluations Text Value No Resource center established and providing learning services in collaboration. 31-Aug-2011 New indicator. Governance resource and learning center now opened and functioning. Learning events geared toward SAF Percentage Value Mar-2009 New indicator % design 79.17% implementation Round 2 average is Values at Feb sample will increase by 2 projects in Endline evaluation. Refined target: design = 90% Page 8 of 11

9 IO2.2: % of citizens reporting that engagement in decision making processes of communes / local service delivery agents (clinics, schools, communes / districts) has been enhanced through subprojects. IO2.1: Increase in social accountability related knowledge, skills, and capacity to implement in participating NSAs. IO1.6: Steps taken to integrate district complaints mechanism (DO) in IP3 subnational accountability system. IO1.5: Average cost recovery ratio (in %) of OWSOs (i.e., service fee revenue as proportion of operating costs) IO1.4: Reduced cost and time taken for processing OWSO transactions (cf. line agency service standards). IO1.3: Number of line agencies/service delivery functions assigned to OWSOs. IO1.2: Revenue generated through tri-partite contributions by AC as % of operating costs final documentation. IA check methodology is consistent with target. Percentage Value Mar-2009 New indicator. Text Value 0 31-Mar-2009 Revised indicator. self assessment of SAc skills no longer measured. Pending evaluation of final ISAF trainings held in conjunction with PCO. of which, 70% implemented effectively. Pending end evaluation. Text Value Agreed sub-national CHM in place by project end. new indicator. Off track -- no information provided. Off track -- no information provided. Percentage Value Mar-2009 Target met (on average) a. 854% b. 169% c. 120% d. 64% After establishment of offices: current year=20% year 1=50% year 2=70% Percentage Value No data currently available. 43% less cost; 0% less time. Target = 50% < baseline further information pending. Number Value Jun-2008 ADD 10 line ministries delegating 193 functions. Target - 10 line ministries delegating 125 functions. Amount(USD) Value Dec-2008 Page 9 of 11

10 IO1.1: % of Arbitration Council awards considered to be of satisfactory quality or better. Data on Financial Performance (as of 14-May-2014) Financial Agreement(s) Key s Percentage Value Jun-2011 Audit conducted of 2009 awards. measured through independent quality audit of awards, against 2009 baseline. Project Ln/Cr/Tf Status Approval Signing Effectiveness Original Closing Revised Closing P IDA-H4410 Effective 02-Dec Jan Jun Mar-2013 Disbursements (in Millions) Project Ln/Cr/Tf Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P IDA-H4410 Effective XDR Disbursement Graph Key Decisions Regarding Implementation (a) The Arbitration Council will hold a think tank and high level consultations in late May to agree with major stakeholders the medium and long term financing strategy. (b) Page 10 of 11

11 Consideration of options for financing the civil society components of the Social Accountability Framework will continue. (c) The next mission will be held in mid-august 2014 and the ICR will be undertaken in the last quarter of Restructuring History Level two Approved on 19-Dec-2010, Level two Approved on 14-Oct-2011, Level two Approved on 26-Jun-2012, Level two Approved on 15-Jan-2013, Level 2 CD Decision on 03- Feb-2014 Related Projects There are no related projects. Page 11 of 11