POST AND PORTERING ASSISTANT REF: GG384

Transcription

1 Estates and Facilities Division The Post POST AND PORTERING ASSISTANT REF: GG384 The postholder will sort and distribute post and parcels to customers across the campus, moving furniture and equipment and providing excellent customer service. Informal Discussion For an informal discussion please contact Mr Andrew Brinded (Post and Portering Manager) on Tel or Job Description A job description is attached as Appendix A. The precise duties will be agreed in discussion with the Manager. Person Specification The person specification for this post is attached as Appendix B. GENERAL Salary Salary will be 15,052 to 15,976 per annum on Grade 2 on the single salary spine. The normal expectation is that starting salary will be at the minimum of the advertised salary scale. Starting date The post is available immediately on an indefinite full-time basis. The role holder may be required to work, on occasions, into the evening. In addition, there may be a requirement to work any five days from seven. Advance notice will be given of weekend working. Terms and Conditions of appointment Full details of terms and conditions of employment for General Grades staff will be made available to the candidate to whom the appointment is offered.

2 Annual Leave Entitlement There is an annual holiday entitlement of 20 days plus statutory (8 days) and customary (6 days) holidays. Superannuation The post is superannuable under the Universities Superannuation Scheme. Proof of Qualifications The person specification for this post lists qualifications that are essential and/or desirable and you may hold some or all of these qualifications. Please note that if you are short listed for interview you may be asked to bring to interview original certificates of these educational and professional qualifications. Please DO NOT provide these with your application. Entitlement to Work in the United Kingdom If you are shortlisted for interview you will be asked to bring to interview original documentary evidence of permission to work in the UK. Candidates invited to interview will be provided with a list of appropriate documents that can be provided as evidence. Please DO NOT provide this with your application. Workers from outside of the EU may be eligible to work in this role subject to their immigration status. However, due to the nature of this role and the level of qualifications required, please note that immigration legislation will not allow the University to apply for a sponsorship certificate for this post. Occupational Health Assessment Appointment will be subject to a satisfactory Occupational Health Assessment to be carried out by the University s Occupational Health Service. APPLICATION AND RECRUITMENT PROCESS Your completed application form should quote reference code GG384 and be returned by not later than 12 noon on 20 January 2017 in one of the following ways: accessed via the relevant vacancy details at then downloaded in Word format to be completed electronically then saved and sent as an attachment to hr@uea.ac.uk or accessed via the relevant vacancy details from then downloaded in Word format to be completed electronically, then printed and posted to the

3 Human Resources Division, University of East Anglia, Norwich, NR4 7TJ, or accessed via the relevant vacancy details from and downloaded in PDF format and printed, to be completed by hand and returned by post to the Human Resources Division at the address shown above or forms received by post from the Human Resources Division should be completed by hand or typed and returned by post to the above address. Postal applications will not be acknowledged unless a stamped addressed envelope/postcard is supplied. For paper submissions please ensure you add the correct postage to your application pack as failure to do so will considerably delay receipt by this office and may jeopardise your application for this post. Please note that feedback will not normally be provided to those applicants who are not shortlisted for this post. Please note that applications received after the closing date will not normally be accepted. If you are submitting an application by post immediately prior to the closing date please contact the Human Resources Division on to let us know that your application has been posted, and if possible also send a copy by fax to or by to hr@uea.ac.uk in order that we receive these by the closing date. Equal Opportunities Monitoring Form Please note that an Equal Opportunities Monitoring Form must be completed and returned with ALL applications, whether submitted by post or by . If submitted by , the Equal Opportunities Monitoring Form must be sent as a separate document/attachment to the Application Form. The Equal Opportunities Monitoring Form will be detached from the received application before short-listing takes place and will not form any part of either the short-listing or decision making process. Referees In naming referees in your application, you are requested to give only those who can immediately be approached and one of these must be your current employer, or if not employed your most recent employer.

4 Interviews It is anticipated that interviews will take place on 1 February 2017 and candidates who have not heard by this date should assume their application has been unsuccessful. Successful shortlisted candidates may be notified of their interview times by telephone and/or and it is therefore essential you include both of these in your application. Candidates should note that travel and incidental expenses incurred in attending the interview will not be reimbursed. This document is available in alternative formats e.g. large print, disc and on-line. If you need this document in an alternative format please contact us on , fax , or hr@uea.ac.uk

5 APPENDIX A JOB DESCRIPTION REF: GG384 Job Title: Grade: Department: Reporting to: Post and Portering Assistant Grade 2 (General) Estates and Facilities Division Post and Portering Manager Job Function/Purpose: With over 18,000 campus users on a 360 acre campus, the Post and Portering team provide high volume services to the University. The team have a well-deserved reputation for providing excellent customer service to staff and students. Main duties include: Sorting internal and external mail, franking mail and providing a mail delivery and collection service across site. Provision of a counter service to student residents collecting mail; handling queries received face to face, by telephone and . This will involve checking identity, following security procedures and using associated equipment provided. Setting out furniture for meetings, lectures and other University events to include Open Days, Applicant Days, Assessments and Graduation. Loading and unloading vehicles. Driving University vehicles. Movement and transportation of furniture, goods and equipment ranging from a single box to contents of entire offices. Support University projects requiring relocation of large numbers of campus users to include movement of possessions, furniture, disconnection and reconnection of I.T. Recycling furniture on site to include dismantling and assembly of flat pack furniture. Carry out all duties in a smart, professional and safe manner and respond to any requests for assistance with a customer focussed, can-do approach. Maintaining a safe working environment - inspecting equipment and workplaces using checklists. Maintaining the campus environment - supporting quality control initiatives to maintain and improve standards.

6 Establish and maintain positive working relationships with all campus users - working to improve and maintain customer perceptions and satisfaction. Accurately recording basic information (such as number of visitors to the counter or number of parcels received) to ensure detailed management information is available as and when required, to feed into the review of Key Performance Indicators. Undertake any other duties that are commensurate with the grade of the post, to meet the operational needs of the business. November 2016

7 PERSON SPECIFICATION APPENDIX B Post: Division: Post and Portering Assistant (Ref: GG384) Estates and Facilities Division Applicants will be expected to demonstrate how they meet the essential criteria for the role and provide evidence to support this. Criteria Essential Desirable Education, experience and achievements 1. Experience of manual handling and the application of practical skills. 2. Fork lift truck driving qualification. 3. CPC Driver Training. Skills and knowledge Personal attributes Special circumstances 4. Good standard of literacy and numeracy. 5. Good communication skills in English language. 6. Customer focussed. 7. Capable Microsoft Office user. 8. Knowledge of prevailing safety issues particularly risk assessment and manual handling. 10. Organised and with a flexible approach to work. 11. Must be practical with common sense and a can do attitude. 12. Well motivated, flexible and uses initiative in role. 13. Ability to retain and recall a vast amount of information. 14. A team player, willing to assist others in the team as required. 15. Full UK driving licence. 16. Flexible approach to working times - some after-hours work and weekend work may be required to meet University deadlines. (Exams, Congregation). 17. Must be able to meet the physical requirements of the role. 9. DIY-related skills.