Supervise functions UT31007 T/502/9563. Learner name: Learner number:

Transcription

1 Supervise functions T/502/9563 Learner name: Learner number:

2 VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary Therapy, Hospitality and Catering and Sport and Active Leisure sectors, with over 50 years of experience. VTCT is an awarding body regulated by national organisations including Ofqual, SQA, DfES and CCEA. VTCT is a registered charity investing in education and skills but also giving to good causes in the area of facial disfigurement. Statement of unit achievement By signing this statement of unit achievement you are confirming that all learning outcomes, assessment criteria and range statements have been achieved under specified conditions and that the evidence gathered is authentic. This statement of unit achievement table must be completed prior to claiming certification. Unit code Date achieved Learner signature Assessor initials IV signature (if sampled) Assessor tracking table All assessors using this Record of Assessment book must complete this table. This is required for verification purposes. Assessor name Assessor signature Assessors initials Assessor number (optional)

3 Supervise functions The aim of this unit is to develop your knowledge, understanding and practical skills when supervising a function such as a banquet, corporate entertainment event, reception or conference. You will cover the preparation, running and closing of the event, including activities such as briefing, monitoring, clearing up and debriefing staff. _v7

4 NOS HSL8 Level 3 Credit value 5 GLH 35 Observation(s) 2 External paper(s) 0

5 Supervise functions Learning outcomes On completion of this unit you will: 1. Be able to supervise functions 2. Understand how to plan functions 3. Understand how to supervise functions Evidence requirements 1. Environment Evidence for this unit should be gathered within the workplace, however, you may be assessed within an approved realistic working environment (RWE) that meets People 1st s criteria. 4. Knowledge outcomes There must be evidence that you possess all the knowledge and understanding listed in the Knowledge section of this unit. In most cases this can be done by professional discussion and/or oral questioning. Other methods, such as projects, assignments and/or reflective accounts may also be used. 5. Tutor/Assessor guidance You will be guided by your tutor/assessor on how to achieve learning outcomes in this unit. All outcomes must be achieved. 6. External paper There is no external paper for this unit. 2. Simulation Simulation is allowed for outcome 1i, if no naturally occurring evidence is available. 3. Observation outcomes Competent performance of Observation outcomes must be demonstrated on at least two occasions. Assessor observations, witness testimonies and products of work are likely to be the most appropriate sources of performance evidence. Professional discussion may be used as supplementary evidence for those criteria that do not naturally occur. Assessed observations should not be carried out on the same day for the same learning outcome. There should be sufficient time between assessments for reflection and personal development. You need to meet the same standard on a regular and consistent basis. Separating the assessments by a period of at least two weeks is recommended as competence must be demonstrated on a consistent and regular basis. 3

6 Achieving observations and range Achieving observation outcomes Your assessor will observe your performance of practical tasks. The minimum number of competent observations required is indicated in the Evidence requirements section of this unit. Criteria may not always naturally occur during a practical observation. In such instances you will be asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through professional discussion and/or oral questioning. This evidence will be recorded by your assessor in written form or by other appropriate means. Guidance for tutors and assessors Tutors and assessors must refer to the document(s) listed below, prior to delivering this unit. Document(s) can be downloaded from Sector Assessment Strategy for competence based units of assessment and qualifications Your assessor will sign off a learning outcome when all criteria have been competently achieved. Achieving range There is no range section that applies to this unit. 4

7 Observations Learning outcome 1 Be able to supervise functions You can: a. Obtain all the necessary information relating to the function including: customer requirements* own responsibilities* b. Plan procedures to ensure that requirements are met and contingencies are developed* c. Ensure staff have the skills, knowledge and resources needed to carry out their responsibilities* i. Deal with any problems that threaten to disrupt operations* j. Ensure the function and all associated activities comply with relevant legislation and the organisation s standards* k. Record all relevant information in a suitable format* l. Make records available to the relevant people* d. Inspect the function venue to ensure that it has been prepared as agreed* e. Ensure that the equipment and materials needed for the function are available to the staff who will use them* f. Communicate relevant health, safety and legal requirements to customers* g. Liaise with relevant people throughout the function to ensure that the arrangements meet customer requirements* h. Monitor the function to ensure that it is running to plan* *May be assessed by supplementary evidence. Observation 1 2 Optional Optional Criteria questioned orally Date achieved Portfolio reference Learner signature Assessor initials 5

8 Developing knowledge Achieving knowledge outcomes You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below*: Projects Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studies Professional discussion Where applicable your assessor will integrate knowledge outcomes into practical observations through professional discussion and/or oral questioning. When a criterion has been orally questioned and achieved, your assessor will record this evidence in written form or by other appropriate means. There is no need for you to produce additional evidence as this criterion has already been achieved. Some knowledge and understanding outcomes may require you to show that you know and understand how to do something. If you have practical evidence from your own work that meets knowledge criteria, then there is no requirement for you to be questioned again on the same topic. *This is not an exhaustive list. 6

9 Knowledge Learning outcome 2 Understand how to plan functions You can: Portfolio reference a. Describe the health and safety, and other legal requirements that: affect the function need to be communicated to the customer b. Describe the food safety measures that need to be employed c. Explain the importance of assessing the impact that the function is likely to have on others d. Explain how to assess and minimise the impact the function is going to have on others e. Identify the variety of information required to plan different types of functions including: customers specific requirements staffing equipment budget venue capacity other specifications f. Identify the types of specific requirements customers may have g. Identify the factors that need to be considered in arranging food and beverages for the function h. Explain how to deal with special requirements for different client groups including: children older people people with disabilities i. Explain the importance of anticipating problems that may occur at functions j. Explain how to inspect a venue to ensure preparations are in order 7

10 Learning outcome 2 (continued) Understand how to plan functions You can: Portfolio reference k. Explain how to carry out a risk assessment of the venue l. Describe what to do with the information relating to risk assessment of the venue m. Explain how to ensure that staff have the required skills, knowledge and resources to carry out their responsibilities n. Identify how to ensure appropriate appointment of contractors in own area of responsibility 8

11 Learning outcome 3 Understand how to supervise functions You can: Portfolio reference a. Describe the organisation s customer care policy b. Explain how to ensure the organisation of products and services support a variety of functions c. Explain how to ensure effective management of staff for the function, including: allocation of responsibilities briefing supervision d. Explain how to manage resources available for a function e. Explain how to monitor a function and ensure it goes as planned f. Describe how to deal with problems that may occur g. Describe how to adjust the atmosphere of functions h. Describe how to inspect equipment used during functions i. Describe how to evacuate premises safely in the event of an emergency j. Identify who is responsible for storing equipment and reporting loss or damage k. Explain how to respond to requests and complaints l. Describe how information about the function should be communicated to customers m. Explain the importance of communicating with the organiser of the function n. Describe the legal requirements that cover the clearing of a venue 9

12 Learning outcome 3 (continued) Understand how to supervise functions You can: Portfolio reference o. Describe the types of records that should be maintained for functions p. Describe the organisation s procedures in relation to record keeping for functions 10