16 th KAIZEN CONFERENCE CUM COMPETITION 1-2 March 2011: New Delhi The 16 th Kaizen Conference was organised at Hotel The Grand, New Delhi on 1 st & 2

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7 16 th KAIZEN CONFERENCE CUM COMPETITION 1-2 March 2011: New Delhi The 16 th Kaizen Conference was organised at Hotel The Grand, New Delhi on 1 st & 2 nd March 2011 by the CII Institute of Quality. The competition was in three categories; Operator Level, Supervisor Level and Senior Manager Level with 50 companies participating to win the 5 trophies. In the Operator level, 19 companies participated for 2 trophies, Manager level, 25 companies presented their kaizens for 2 trophies and Senior Manager level, 11 companies contested for 1 trophy where the presenters were given mementos. About 165 delegates participated in the two day conference to gain knowledge on the latest trends in kaizens. A Jury Panel comprising representatives from Industry and TPM Club India, together with the participating companies evaluated the presented kaizens where cost reduction and customer focus emerged as the two major thrust areas of importance to the Indian industry. Besides the regular participants, the conference was able to attract new companies to participate in the competition. Having seen the level of kaizens presented here, we are able to realise where we are in TPM practices Many schools for thought emanate from the cases presented Similar problems faced in one company are dealt in a different way in some other company..feedback from the delegates The winners of the 16 th Kaizen conference were:

8 Sr no Category Company Topic 1 Mahindra & Mahindra Ltd, Cost Reduction Operator s Automotive Category 2 Titan Time Products Ltd Cost Reduction 1 Manager s Marico Ltd, Poanta Internal Rejection Elimination 2 Category Varroc Engineering Pvt Ltd Customer Complaint Elimination 1 Sr.Manager s Category Sundram Fasteners Limited, Pondicherry Equipment Related Design Changes Results Achieved

9 Kaizen Award Winners For more details please contact Rajesh Parim, Principal Counsellor, rajesh.parim@cii.in

10 Chemical safety regulations charting India s readiness and response to global challenges Confederation of Indian Industry in collaboration with the Ministry of Chemicals & Fertilizers and Sustainability Support Services (Europe), AB Sweden organized two back to back Symposiums on REACH Regulations and their future impact on export of chemicals and articles to Europe at Delhi and Mumbai on 7 th and 8 th April 2011 respectively. Two Senior Experts from the European Chemicals Agency (ECHA), the nodal agency for REACH implementation were invited as key faculty, for a face to face interaction with the Indian stakeholders to get complete clarity on these important regulations that have a direct impact on Indian exports to Europe. The Delhi event was co-sponsored by Apparel Export Promotion Council (AEPC). REACH is the European Community Regulation for Registration, Evaluation, Authorization and restriction of Chemical substances produced, consumed and imported by EU countries which became effective from June Initially applied to chemicals and their safe use, it will now be extended to all articles containing any identified Substances of Very High Concern (SVHC) from 1 June Because of the extended stipulation on articles, the European buyers have already started seeking supplier / third party declarations on REACH compliance and absence of the SVHCs on products being exported to EU block countries. Chief Guest at the Delhi Symposium Mr S C Gupta, Joint Secretary, Ministry of Chemicals & Fertilisers, Government of India mentioned that there are 19 Acts and 16 Rules governing the Indian Chemical Industry in India. Government has set up a Task force to rationalize the regulatory framework. Chemicals/petrochemicals formed 14% of Indian exports and therefore there was an urgent need to ensure the exports are aligned with regulatory requirements of the importing countries. He suggested that the

11 costs of implementation for the European REACH Regulations specially for the MSME segment should be affordable and also the manner in which the regulations are enforced should be simple. He added that an important technical barrier has recently been overcome, with India accepting full adherence to the OECD guidelines because of which results of the 19 OECD approved labs in India would be accepted for the purpose of REACH and other regulations. Mr Robert Donkers, Minister Counsellor for Environment, Delegation of European Union to India, stated that REACH Regulations need to be viewed as a key for sustainable development not only to protect human health but create innovation and competitiveness among chemical companies. Discounting some of the criticism about REACH, he clarified that the cost of REACH compliance would ultimately be offset by other benefits like better health conditions. He emphasized that REACH warrants the development of a responsible chemical industry. From Left to Right: Mr Hemant Sawant, Chief of Quality, Godrej Industries Limited, Mr P Girish, Head CII Institute of Quality, Ms Lisa Anfalt, Expert Risk Management, European Chemical Agency (ECHA), Helsinki, Mr Jack de Bruijn, Director (Risk Management), European Chemical Agency (ECHA), Helsinki, Mr Anupam Kaul, Principal Counsellor, CII and Mr Shisher Kumra, Executive Director, Sustainability Support Services (Europe) AB at the Symposium on R E A C H Regulations & their Future Impact on Export of Chemicals & Articles to Europe on 8 th April in Mumbai Speaking during the technical session Mr Jack de Bruijn, Director (Risk Management), European Chemical Agency (ECHA), Helsinki shared information on the enormous work being done by ECHA since REACH came into effect. ECHA received 25,000

12 registration dossiers by December 2010 covering more than 4,300 substances. More than 3 million C&L notifications were received and in order to ensure smooth implementation of these regulations, the agency had grown in strength. Mr Bruijn explained the 4 important steps under REACH namely Registration, Evaluation, Authorization and Restriction. The basic idea of Registration (R) of Chemicals, which is a very important step within REACH compliance, is to go through an elaborate process of generating information about the intrinsic properties of chemicals to ensure safe and better use of the chemicals. The principle of data sharing and joint registration ensured that there was no need for duplicate studies and that animal testing was minimized. Evaluation was an important step as it would help avoid unnecessary testing of the substance and in the mean time help the company to meet the required obligation of the regulation. Substance evaluation would also help to gather in-depth information on chemicals seen to pose risk to human health and environment. Authorisation is related to the candidate list of substances of very high concern (SVHC). Restriction was indicated as the last step in the process of REACH regulation and this would be applicable for the substances which are highly hazardous and needs to be immediately phased out. Ms. Lisa Anfält; Expert - Risk Management European Chemical Agency (ECHA) spoke on the regulations concerning Substances in Articles. She elaborated on the Notification process for the SVHCs in articles, the deadlines applicable and the information to be submitted for the same. Conditions within which exemptions from Notification could become applicable were also shared with the industry representatives. She also clarified on the roles and responsibilities of different partied namely the producer / exporter, the Only Representative who undertakes the legal liabilities in Europe for the exporter. Mr. Shisher Kumra, Executive Director, SSS (Europe) said the recent surveys indicated the buyers in Europe were well aware of their obligations under REACH and soon the purchases would start seeking compliance to the SVHCs in articles (whose compliance is mandated from 1st June 2011). The buyer would need assurance in terms of certification that the list SVHC substances are not present in the article. Compliance would require declaration irrespective of the possibility / probability of SVHC present in the article. Mr. Kumra emphasised on the use of cost effective non-analytical approaches for ascertaining presence of SVHC in the articles and communication down the supply chain via Safety Data Sheets. Dr Sarita Nagpal, Deputy Director General CII, reiterated CII s Institute of Quality s continuing commitment to work with the Ministry of Chemicals, she mentioned that CII & McKinsey will shortly publish an outlook for the Speciality Chemicals sector.

13 Indian industry perspectives were presented by Dr Rajiv Kumar, (Head Green Chemistry & Catalyst), Tata Chemicals (Head Green Chemistry & Catalyst), Tata Chemicals at Delhi and Mr Hemant Samant, Chief of Quality, Godrej Industries Limited at the Mumbai Symposium. From Left to Right: Mr Anupam Kaul, Principal Counsellor, CII, Dr Sarita Nagpal, Deputy Director General, CII, Mr S C Gupta, Joint Secretary, Ministry of Chemicals & Fertilisers, Government of India, Mr Robert Donkers, Minister Counsellor for Environment, Delegation of European Union to India and Dr Rajiv Kumar, Head Green Chemistry & Catalyst, Tata Chemicals Limited at the Inaugural of the Symposium on R E A C H Regulations & their Future Impact on Export of Chemicals & Articles to Europe on 7 th April in New Delhi Both Delhi and Mumbai sessions were well attended and ended with prolonged rounds of Questions answered by the experts. CII intends to organize similar events in future to ensure that all the impacted exporters are well informed and prepared to meet the challenges set by the REACH regulations. For further details, please contact Mr Anupam Kaul, Principal Counsellor, CII Institute of anupam.kaul@cii.in

14 CII-Fraunhofer Workshop on Green, Clean and Lean Manufacturing through Surface Engineering 11 March 2011 : Bangalore The Confederation of Indian Industry (CII) in association with the Central Manufacturing Technology Institute (CMTI) organised a workshop on Green, Clean and Lean Manufacturing through Surface Engineering on 11th March 2011 at the CMTI Campus, Bangalore. Clean and Green Manufacturing is a world-wide thrust area being focussed upon by Industry, Institutions and Government, with the twin objective of enhancing competitiveness as well as containing the carbon footprint. Aligning to these global concerns have opened up new opportunities and vistas to the manufacturing industry for implementing Green, Clean and Lean manufacturing, through adoption of new technologies. In order to promote the Green manufacturing initiative in India, CMTI and CII have entered into a Memorandum of Understanding (MoU) with the Fraunhofer Gesellschaft (Fraunhofer Society for Applied Research), under the aegis of the Department of Industrial Policy and Promotion (DIPP), Ministry of Commerce and Industry, Government of India. As a first step towards sensitising the stake holders and bringing in awareness on the different issues involved in the area of Surface Engineering, this half-day workshop was organised, with the objective of familiarising Indian industry with the global scenario in surface engineering techniques and applications, identifying the technology gaps in the Indian scenario through exchange of perceptions of needs and problem areas, and, identifying action areas and action plans to address these gaps for the benefit of Indian industry.

15 The highlights of this workshop were the keynote address by Dr. Bernd Szyszka, Head of Department - Large area coating, Institute of Surface Technology (IST), Fraunhofer Gesellschaft, Germany. Dr Szyszka s presentation was followed by two case study presentations from Yuken India and Bharat Fritz Werner Ltd on using technology as enabler for green manufacturing. From Left to Right: Ms Anandi Iyer, Fraunhofer India Representative & Senior Advisor, Dr Sarita Nagpal, Deputy Director General, CII & Head (Mfg.), Mr B R Satyan, Director, CMTI, Dr Bernd Szyszka, Head of Department - Large area coating, Institute of Surface Technology (IST), Fraunhofer Gesellschaft, Germany and Mr. P J Mohanram, Senior Adviser (Technology), IMTMA at the Workshop on Green, Clean and Lean Manufacturing Through Surface Engineering at Central Manufacturing Technology Institute, Bangalore on 11th March, 2011 Through this programme, the participants were exposed to substantive ideas in the areas of - Resource conservation/optimisation, especially in energy, water and air - Product Design - Manufacturing Process Design - Quality Control / Assurance And accrue benefits in the areas of - Weight reduction - Cost reduction - Defect reduction

16 - Energy reduction - Reduction in manufacturing consumables - Improved product performance - Reduction in total life cycle cost. Over 60 participants from Industry and academia attended the programme from the manufacturing sub-sectors such as machine tools, automobiles; industry turbines; solar PV; electricals and electronics; coating industries; R&D organisations, etc. Some of them have also expressed their desire to explore improvement projects of interest to their organisations. For more details, please contact Dr Sarita Nagpal, Deputy Director General, sarita.nagpal@cii.in or P Girish, Head, p.girish@cii.in

17 Safe Fleets Presence in 2 nd International Bus & Special Vehicle Expo at Hyderabad At the 2 nd International Bus & Special Vehicle Expo organized by CII between 9-12 March 2011 at Hyderabad, the Road Safety initiative was showcased to international vehicle manufactures. Companies who have participated in this show were interested in the concept of Road Transport Safety Management System to reduce the percentage of accidents on Indian roads and appreciated CII Institute of Quality initiative towards Road Safety. In terms of visibility the participation of CII-IQ was a great success and we were able to leave our foot print in one of the largest show of Buses and Special Vehicles in India. More than 250 representative visited the stall and showed interest in our activities. Mr. James Jayaprakash, Counsellor Road Safety initiative, CII Institute of Quality explaining the Road Safety Initiative to the Managing Director and the officials of APSRTC at CII-IQ stall during the Expo at Hyderabad Mr. James Jayaprakash, Counsellor Road Safety initiative, CII Institute of Quality explaining the Road Safety Initiative to the RTOs and Transport department officials of Government of Karnataka who have visited our CII-IQ stall during the Expo at Hyderabad.

18 Safe Fleets Presence in Transport Fiesta 2011, at Namakkal Tamilnadu. CII Institute of Quality as part of its commitment to promote Safe Roads is promoting a Voluntary Standard for Road Safety for Corporate in Bangalore. The Vision of safe Fleets is To make a significant contribution in the corporate world to achieve a sustainable reduction of the unacceptable toll of deaths and injuries from road crashes in India The value adding Voluntary Code was developed with the brainstorming sessions with many stake holders like regulators, transporters, corporate houses etc. This voluntary code consists of 4 main quadrants namely Driver Management, Contractor Management, Vehicle Management and Journey Management which leads to the Road Safety management system. Creating awareness and working on the same line, CII-IQ organized many Awareness seminars and conferences. To take the initiative further and to spread the message of Road Safety Activities, Road Safety Initiative was showcased in the Namakkal Transport Show Fiesta 2011, January, Mr. James Jayaprakash, Counsellor Road Safety initiative, CII Institute of Quality explaining the Road Safety Initiative to the visitors at CII-IQ stall at Namakkal Mr. Rajendran, Chairman, Rotary Club of Namakkal Poultry Town, congratulating Mr. James Jayaprakash Counsellor CII-IQ during the Namakkal fiesta for the Road safety initiative of CII-IQ. He has supported us by providing a free stall to promote the Safe Fleet program in the Namakkal Fiesta 2011 Presently, this service has grown up within CII-IQ, to a full scale training and consulting service which many companies are utilizing to improve their Road safety activities and benefit. For more details please contact Rajesh Parim, Principal Counsellor, rajesh.parim@cii.in

19 CII National Award for Food Safety 2011 The CII National Award for Food Safety, meant for Organisations and Suppliers who are engaged in Food Manufacturing and Food Service, is managed by the CII Institute of Quality. The Award was launched for the first time in India in This year, under the able guidance of the CII Expert Group on Food Safety and Quality, the Food Safety Assessment Model has been upgraded to 2011 revisions. It now encompasses social and improvement initiatives besides sector specific Good Manufacturing Practices (GMP) & Management of Food Safety Systems. The Food Safety Systems are drawn from GFSI recognised FS standards, Codex Codes of Practices and the new Food Safety and Standards Act 2006, Schedule 4 and other examples of best practices. This Award program is open to Large, Medium and Small & Micro Scale Food Manufacturing units, Hotels, Restaurants and Retail outlets dealing with Food Products. Key Dates 30 May 2011 Final date for receipt of 'Letter of Intent' from Applicant companies by CII Award Secretariat 15 June 2011 Final date for receipt of the Application Document by CII Award Secretariat 1 July 17 August 2011 Site visits, where applicable November 2011 Announcement of results

20 Award Assessment Criteria Nature of Business Manufacturing (Food Processing Companies) Food Service : Eateries(Involved in Preparation, Serving, Take Aways with Permanent Establishment and Address) e.g: Restaurants, Catering, Institutional Canteens, Food Courts) Food Service : Hotels Involved in services like Preparation, Serving, Room occupancy, room service, Banquets etc, with Permanent Establishment and Address Food Service (Shops and Vendors) e.g: Meat Shops, Sweet Meat Shops, Food Retail, Confectioneries, Vending and Dispensing, Street Vendors etc Large (Above 100 crore) Criteria 3 Criteria 2A Criteria 2 B Criteria I Medium (Between Rs. 5 Cr Rs 100 Cr.) Criteria 3 for SMB Criteria 2A for SMB Criteria 2 B for SMB Small& Micro (Rs 1Lakh- 5 Crore) Criteria 3 for SMB Criteria 2A for SMB Criteria 2 B for SMB Criteria Number Basis of Criteria 3 Based on FS Improvement Initiatives + Social Compliance 2A Based on ISO and PRP for Food Service establishments Having permanent addresses + Improvement Initiatives + Social Compliance 2B Based on ISO and PRP for Hotels having banquets and restaurants+ Improvement + Social Compliance Criteria 1 Criteria 1 Criteria 1 Based on FSSA 2006 Sch 4 + CII 14 Point Check for Food Vendors + Social Compliance+ Improvement Initiatives Other Benefits to Applicants Developing capability on benchmarked Food Safety Systems receiving a detailed and structured external perspective through assessment by experts/ industry professionals insight on the gaps to upgrade your roadmaps in a sustainable manner a base for comparing with best in class Organisations which plan to use the assessment findings based on the CII Food Safety Model for internal improvements would truly be enabled in identifying and improving their practices and performance through a companywide awareness on a methodical and holistic approach thus helping it to compete in the local and global market. The ultimate goal is to CII National Award for Food Safety achieve globally acceptable Food Safety standards in a sustainable manner and the assessment report would be aimed at making that happen.

21 Towards creating further awareness among the membership and Industry, CII-IQ has planned to conduct a series of programmes to improve the capability among Food Establishments to prepare them to participate in the CII National Award for Food Safety Webinar and Workshops on PAS 220 & FS Workshop on General Requirements on Hygienic and Sanitary Practices to be followed by all Food Business Operators, Implementation and Internal Audit Food Safety Assessor Trainings: May, New Delhi; May,Bangalore and 9-10 June, 2011 Mumbai For more details, please contact anju.bist@cii.in

22 Forthcoming Programmes May, Delhi Assessors Training for Healthcare Excellence May, Bangalore Food Safety Assessors Programme 28 May, Chennai Awareness program on NABL Accreditation for Laboratories May, Bangalore CII Six Sigma Black Belt Certification Programme (Module 1) 30 May - 01 June, Gurgaon Competency Mapping & Assessment - Certification Programme 1June, Bangalore 10th Anniversary Day, CII-IQ 9-10 June, Mumbai Food Safety Assessors Programme 6-9 June, Bangalore Excellence in Productivity Management Through Lean 6-9 June, Gurgaon Lab Quality System and Internal Audit : ISO 17025: 2009

23 6-10 June, Bangalore Lead Auditors Course for ISO 9000 : June, Bangalore Geometric Dimensioning and Tolerancing (GD & T) June, Bangalore Workshop on Linking Service Quality, Customer Satisfaction and Financial Implications for Competitive Advantage June, Pune Building Robust Product Design using FMEA June, Gurgaon Organisational Maturity Assessment based on ISO 9004: June, Bangalore 12th Annual Conclave for Executive Secretaries June, Chennai Workshop on General Requirements on Hygienic & Sanitary Practices For more details, please contact Mr K k.ganeshan@cii.in

24 CII Institute of Quality Programmes conducted during March & April 2011 Special Workshop for CEO s on Assessment for Business Excellence 6-8 April, Taj Westend, Bangalore Mr C V Subrahmanyam, Principal Counsellor, CII-IQ was the faculty for this special batch comprising of 16 participants from 11 organisations. The learning s from this workshop were that: CEO s got an integrated and personal view of management for Excellence to meet the business challenges CEO s personally equipped themselves with the necessary business management and assessment skills for measuring the effectiveness of various management initiatives taken by them towards achieving Excellence. For further details, please contact n.deep@cii.in

25 Awareness Programme on Healthcare Excellence 16 April, Gurgaon Mr S K Dutta, Principal Counsellor, CII-IQ and Dr V K Singh, Consultant CII-IQ conducted this programme which was attended by 18 delegates from 5 organisations. The objective of the programme was to create awareness about the Healthcare Excellence Award launched by CII Institute of Quality. Programme on Journey of Cost Excellence 20 April, Bangalore Mr M Hariharan, Consultant, CII-IQ conducted this programme which was attended by 16 participants from 5 organisations. The objective of the programme was to bring in stability to an organization, analyse the drivers that drive cost enabling cost reduction and graduating to cost management wherein the company sustains in long term in the competitive environment by keeping the customer always at the centre. For further details, please contact aman.barla@cii.in Laboratory Management and Internal Audit as per ISO April, Pune The faculty for the programme was Mr Vivek Ghodke, Consultant, CII-IQ and Mr N Venkateswaran, Counsellor, CII-IQ and was attended by 34 participants from 26 companies. Indian Industry has come of age in practicing quality since the quality movement started in In order to achieve more business success, Indian Industry has adopted Total Quality Management (TQM). For adopting TQM, the manufacturing sector has to establish an efficient and effective control in measurement system that includes Laboratory Measurement System. This results in production of products with lesser and lesser rejection and more acceptances to customers.

26 In order to establish a control on measurement system in the laboratory ISO / IEC has brought out a standard ISO/IEC 17025:05 for developing competence and carry out tests and / or calibration including sampling. This standard covers testing and calibration using standard methods, non-standard methods and laboratory development methods. This standard is applicable to first, second and third party laboratory carry out tests and / or calibration. This international standard is for use by laboratories in developing their management system for quality, administration and technical operations. For further details, please contact mamta.rai@cii.in In-house Training program on Laboratory Management System based on ISO/IEC 17025: April, Shahjahanpur

27 Mr N Venkateswaran, Counsellor, CII-IQ was the faculty for this programme which was attended by 19 participants from Reliance Power, Rosa Power Plant, Shahjahanpur. Rosa Thermal Power plant is preparing itself for NABL accreditation for their testing and calibration laboratories with the help of CII-IQ and as a first phase, training program regarding ISO/IEC 17025:2005 has been completed. The organization is very keen on implementing Laboratory Management system to ensure the competency of their persons and reliability of their laboratory results. For further details, please contact tarun.bhatia@cii.in Workshop on PAS 220 & FS April, Gurgaon CII Institute of Quality has launched a new set of programs on Global Food Safety Initiative (GFSI) approved FSSC Requirements for Food Safety Systems during The Global Food Safety Initiative is an independent global network for consumer s, goods retailers and manufacturers worldwide. It benchmarks existing food standards against Food Safety Criteria defined in GFSI Guidance Document and works towards Certified once, Accepted everywhere. It also develops mechanisms to exchange information in the supply chain, raises consumer awareness and reviews existing good retail practices, among its other initiatives.

28 The first two day Workshop on PAS 220 & FSSC was launched on 6-7 April Besides implementation insights on FSSC and its linkage with Food Safety and Standards Act 2006, the workshop enabled participants realise the potential of PAS 220 as specifications for Pre Requisite programs and the additional requirements of FSSC vis a vis ISO 22000: There were 16 participants from 10 different food processing industries. The programme was conducted by Dr Indrani Ghose, Principal Counsellor, Food Safety & Quality, CII Institute of Quality. For further details, please contact anju.bist@cii.in Workshop on Strengthening Management Representative s Skills:Compliance to Excellence March, Gurgaon CII Institute of Quality conducted this workshop which was conducted by Mr Anupam Kaul, Principal Counsellor and Mr C V Rao, Senior Consultant and was attended by 19 participants from 11 companies.

29 The Management Representative (MR) is expected to play a key role in the development and maintenance of the Quality Management System of an Organization. The ISO 9001 Standard places multi dimensional responsibilities on the MANAGEMENT REPRESENTATIVE (MR) which includes establishing, implementing and maintaining the quality system, infusing customer orientation in the organization and keeping the system dynamic through continuous tracking of achievement levels. The workshop aimed at providing valuable inputs to Management Representatives for leveraging the existing management systems to building on a modern excellence driven model through strategic planning, closing the quality gaps, integration of systems, and new approaches for managing quality. A critical aspect is the strengthening of working relationship of the MR with the Top Management and his peers which is vital to facilitate synergy in the quality drive. The programme covered process mapping, strategic quality planning, objectives setting, management of internal audits and management reviews through interactive sessions and hands on workshops. A special session covered the recent developments relating to the revisions of ISO 9001: 2008 and also ISO 9004 expected to be published in 2009 that will serve as an advance alert for the participants. For further details, please contact tarun.bhatia@cii.in Productivity Improvement Through Office TPM 7 March, CII Institute Of Quality, Bangalore Mr Yuvraj S, Counsellor, TPM Club India, CII was the faculty for this programme which was attended by 23 delegates from 9 organisations. Brief learning s from the programme: Office TPM or Total Productive Maintenance (TPM) on non-shop floor areas is as important as total productive maintenance being implemented in the shop floor area. The support systems for manufacturing need to cater to the requirements with speed and delivery being the key elements.

30 This workshop focussed on the application of the principles of total productive maintenance to the administrative areas of the company and to overcome hidden and unmeasured administrative losses incurred by an organization. The focus of the program included: Understanding the needs of the manufacturing shop, integrating the activities and synchronizing with them Studying the existing system procedures in order to evaluate and modify the current scenario Break the inter department barrier Creating a quality time through reducing time for searching by implementing 1S & 2S Orient towards inventory reduction, cost reduction activity and better management systems / procedures in the office area Workshop on Quality Maintenance to achieve Zero Defect Status March, Aquasub Engineering, Coimbatore Mr S Narasimhan, Senior Counsellor TPM, TPM Club India conducted this programme which was attended by 19 delegates from 10 organisations.

31 This workshop was designed to provide the following knowledge and skill aspects of Quality Maintenance pillar activities to the participants. Knowledge of QM Pillar activities & relation to Kobetsu Kaizen Pillar. Understanding relationship & support required from JH. Understanding how to define a defect the TPM way (phenomenon definition & classification). Understanding the defect mode. Capturing the defect data in a company & documentation. Preparation of Quality Assurance Matrix and its usage Understanding the 4M conditions pertaining to the defect & documentation. Survey on 4M conditions and studying the possibilities of Kaizens. Understanding the QM Matrixes and how to fill it. Understanding the Q Components. For further details, please contact preethi.peter@cii.in Workshop on General Requirements on Hygienic and Sanitary Practices to be followed by all Food Business Operators March, Gurgaon Indian Food Industry will very soon be expected to implement the practices as per rules and regulations envisaged in FSSA It is thus important for all food processors to get sensitized on the challenges they will face, once FSSA comes into force. It will make the job easier for all food processors if they immediately start working towards implementation of Basic Hygiene Practices in their processing units and Supply Chain and simultaneously build in-house capability for conducting audits to identify the gaps for improvement. With this background, CII Institute of Quality organized this programme for the benefit of the Food Industry. This two day CII Certificate course was aimed at providing food safety professionals with the skills and knowledge necessary to implement and conduct an Internal Audit of Food Safety Management Systems-Requirements of any organizations in the Food chain in accordance with Part II, Schedule 4 of Food Safety Act, Rules and Regulations.

32 There were 15 participants from 9 different food processing industries. The programme was conducted by Dr Indrani Ghose, Principal Counsellor and Mr Deepak Mathur, Senior Consultant, Food Safety & Quality, CII Institute of Quality. For further details, please contact anju.bist@cii.in Webinar on PAS 220 & FSCC March The Global Food Safety Initiative (GFSI) is an independent global network for consumers goods retailers and manufacturers worldwide. It benchmarks existing food standards against Food Safety Criteria defined in GFSI Guidance Document. It also develops mechanisms to exchange information in the supply chain, raises consumer awareness and reviews existing good retail practices, among its other initiatives. The first in the series of this new set of programs was the Webinar on PAS 220 & FSSC Besides providing an overview of GFSI s objectives, the webinar helped the participants realise the potential of PAS220 as an auditable standard for Pre Requisite programs and the additional requirements of FSSC vis a vis ISO 22000: This updation is expected to help Food Manufacturing organisations make informed choices on Food Safety Management System Standards for implementation that would best add value to their food safety systems. There were 18 participants from 10 organisations at the webinar and the programme was conducted by Dr Indrani Ghose, Principal Counsellor, Food Safety & Quality, CII Institute of Quality. For further details, please contact anju.bist@cii.in Seminar on Customer Satisfaction: A patient centric approach 19 March, Bangalore 26 participants from 10 organisations attended the Seminar which was addressed by eminent speakers from the healthcare and hospitality industry who touched upon the following issues. Clinical Quality + Service Quality = Customer Satisfaction. Healthcare CRM- Technology dimension

33 Cross Learning s from Hotel and Aviation Industry Importance and Significance of PR and Communication Customer Results based on EFQM Excellence Model (Exclusive session based on EFQM Criteria) Care of Patients : NABH Guidelines Competency Mapping & Assessment Certification Programme March, Bangalore Mr S Deenadayalan, Consultant, CII-IQ conducted this programme which was attended by 25 participants from 8 different companies. The brief learning s from the programme included: Understanding the fundamentals of competency management Experiencing the process of competency mapping and profiling Learning the art of customization and institutionalization Awareness on the implementation pre-requisites and strategies Understanding the integration of competency profiling to other HR applications Becoming a Subject Matter Expert and Internal Champion for Competency initiatives For further details, please contact aman.barla@cii.in Training programme on Psychometrics for HR and OD March, Bangalore Prof. Balaji, Consultant, CII-IQ was the faculty for this programme which was attended by 26 participants from 18 organizations. The course focused on inputs and discussions that enabled the participants to use psychometric instruments in the fields of HR an OD. Key topics covered included: What Psychometrics is about and how it is useful Key concepts in psychometrics and their importance Instruments in psychological measurement o What an instrument is

34 o What can instruments be used for o How to develop an instrument (briefly) o How to select an instrument from available ones o How to administer an instrument o How to score an instrument o How to interpret the scores What to do after interpreting Producing Zero Defect through Statistical Techniques March, Pune Mr Vivek Ghodke, Consultant, CII-IQ was the faculty for this programme which was attended by 21 participants from 13 organizations. In the manufacturing industries, controlling rejections of an on-going process is really a tough task for the Process Managers. Applications of Statistical techniques like SPC (Statistical Process Control) are used for controlling the process variations in such industries. Implementations of SPC tools on shop floor help a company to predict rejections well-in advance, and to initiate preventive action to avoid likely rejections, which may occur in future. For further details, please contact mamta.rai@cii.in

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