NCS Programme Manager (Delivery)

Transcription

1 job description Programme Manager (delivery) summer 2019

2 NCS Programme Manager (Delivery) Join The Challenge s core staff team as a Delivery Programme Manager during our 2019 Summer NCS programme. The NCS Delivery Programme Manager is responsible for managing the operational delivery of our National Citizen Service (NCS) programme within a specific geographical area. You will line manage and develop a team of logistics and pastoral staff, providing leadership and coaching as appropriate. You will be expected to ensure high quality and safe programme delivery, with the ability to respond quickly and effectively to incidents, safeguarding concerns and emergencies. More information on the role can be found in the supplementary information below. main responsibilities Provide effective leadership for the delivery and quality of the NCS programmes, building a strong team which is well-bonded and clearly directed. Support, develop and directly manage a team of Programme Leaders, Social Action Managers, Community Logistics Managers and Administrators. Indirectly support, develop and manage a range of pastoral support staff including, Team Mentors, Learning & Behaviour Specialists, Youth Inclusion Mentors and Support Workers. Manage the operational delivery of NCS programmes in a defined area making decisions on behavioural, safeguarding and staff management issues in a high pressure environment. Ensure and monitor compliance with Challenge policies and procedures throughout your team with a particular focus on health and safety, safeguarding and finance management. Provide logistical direction and management on areas including transport, venues and residential accommodation, ensuring that these are carried out as cost effectively as possible. Provide out-of-hours on-call cover as part of a rota through delivery periods.

3 Act as the Designated Safeguarding Officer for your area, taking responsibility for managing and reporting concerns about young people and for putting into place procedures to safeguard young people in your area. Person Specification Essential: Youth-work Experience - Safeguarding, Behaviour Management and Inclusion: Prioritise under pressure and make safe decisions, coaching and training direct line reports to make well informed decisions which ensure young person and staff safety and wellbeing. Enable the delivery team to establish inclusive environments for young people and staff to thrive in by supporting action plans that mitigate challenging behaviour and promote positive behaviours. People management: Prioritise and delegate workload effectively during challenging circumstances, identifying underperformance and creating positive strategies to monitor review performance improvement. Use feedback and attainable goal setting to promote a positive work ethic while ensuring staff wellbeing and maintaining a positive working culture. Programme/Operational Management: Manage serious logistical challenges efficiently while managing complex internal and external stakeholder complaints, identifying key issues, and making action plans to resolve and respond professionally and appropriately. Character: Strikingly positive attitude, integrity and resilience. Able to work in a fast paced and demanding environment; adaptable and responsive to changing to situations; flexible to meet the demands of the role.

4 Desirable: Project Management and Logistics: Identify recurring issues during the programme, assessing them for wider organisational risks and putting in place a plan to mitigate them. Report and review quality during and post programme, identifying sensible suggestions for improvements. Community Enagagement & Relationship Management: Experience working successfully with diverse community groups, promoting community engagement and advocating local social change, establishing and maintaining effective relationships with internal and external stakeholders. Qualifications & experience: A strong academic record or equivalent relevant experience Benefits* A dynamic and challenging place of work Internal and external training opportunities Contributory pension and Simply Health cash plan Ride 2 Work, childcare vouchers, season ticket travel card loan etc. Progression opportunities for exceptional candidates *Benefits are subject to the candidate passing their probation period, and pension and Simply Health plans begin after three months' employment. Work Dates Programme Managers (Delivery) roles will work from June to September. Should you be successful, your exact start and end dates will be confirmed upon role offer.

5 Please note: The Challenge is a fulfilling but demanding place to work. This is a fulltime, temporary role which requires staff to work evenings & weekends (including on call) on a rota during delivery periods. You will be expected to be available to work full time throughout the delivery periods. training You are required to attend and complete the following training as a condition of us employing you: 2-day familiarisation programme (non-residential, unpaid) First Aid training (non-residential, unpaid) Online training module designed by the NCS Trust (non-residential, unpaid) 3-day induction: 17th, 18th and 19th June 2019 (office-based, paid) Health, Welfare & Disability Support The Challenge is an equal opportunities provider. If you consider yourself to have a disability or health condition which may present a barrier to you working on the NCS programme, we will make reasonable adjustments to your role and/or the programme wherever possible to make them more accessible for you. For more information, or to discuss any concerns please contact hwd@thechallenge.org. Our Safeguarding Policy The Challenge is committed to safeguarding and protecting the young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our programmes. We expect all staff and post holders to share this commitment to safeguarding by ensuring compliance with our policies and practices.

6 DBS certificates: All candidates are required to return a satisfactory Disclosure and Barring Service (DBS) certificate dated on or since 1st January 2018, issued by The Challenge. We no longer accept certificates carried out by other organisations. The Challenge can assist with, and pay for, your DBS application if you don't currently hold one. We will provide more information on DBS certificates should you be offered a role. References: We require two satisfactory references to ascertain your suitability to work on the programme. Both of your references must be from someone who knows you in a professional or academic context. Apply now at: