Success Ambassador Guide

Transcription

1 Success Ambassador Guide A GUIDE TO FACILITATING MBS GROUPS CHARITY WITH A BOTTOM LINE BUSINESS WITH A HEART

2 TABLE OF CONTENTS Welcome Success Ambassadors Mission, Vision and Values What is MBS and tips for Success Goals for Success Ambassadors How to get Started Training Manuals and Resources How to Customize your Groups Your MBS Business Plan The Right Price for MBS. Promote your Business Sample Contract/ment Measure your Performance Participant Pre & Post Assessment Success Ambassador Assessment MBS Masters of Business of the Streets INFORMATION BOOKLET COPYRIGHT 2016 by Interweave Solutions

3 The MBS Self-Reliance Training Model Welcome success ambassadors If you complete the certification training to become a Success Ambassador, you will join a team of successful entrepreneurs who want to help people in their community out of poverty and at the same time earn some money for themselves. All of these successful ambassadors are helping others achieve self-reliance by creating self-help groups and supporting these people to earn an MBS. You can also be part of our team. Welcome Success Ambassadors. In order to help you succeed Interweave has created this information manual for you. We also have a free online course and monthly newsletters to keep you updated. For the Success Ambassador course online you must have obtained your Masters of Business of the Street (MBS) or have been trained and certified by an organization associated with Interweave prior to taking the course. To receive your MBS online, see the MBS link on our site: InterweaveSolutions.org/MBS To sign up to receive a monthly newsletter all you have to do is just us at team@ interweavesolutions.org and you will be added to our mailing list. You can also sign up online at interweavesolutions.org Why Should You Care? Helping people in the street grow their businesses is the way to lower poverty, reduce illegal immigration and create a better economy.the Masters of Business in the Street (MBS) reaches people in the street that have low education and little time to study. Following the six principles of business and implementing a business, home and community plan and with the support of a self-reliance group, MBS graduates have increased income and savings by 64% and improved their quality of life by 74%. Success Ambassadors around the world are teaching the MBS program as their own businesses. You can help local entrepreneurs help their own country become self reliant. interweavesolutions.org 1

4 The MBS Self-Reliance Training Model Interweave encourages all of the Success Ambassadors around the world to memorize and lead your groups by our mission, vision and values. Our Mission: We move people from poverty to prosperity through neighborhood self-reliance groups. Our Vision: Self-reliance groups transform the way the world fights poverty. Through these groups millions of people will achieve higher income, better homes and improved communities. Our Values: We believe in Mutual respect for all. 2. The power of Groups. 3. Creating & sharing success Stories. 4. Always improving. 5. Integrity. 6. Do it now! 2 interweavesolutions.org

5 The MBS Self-Reliance Training Model What is an MBS Self Reliance group? A person earns a Masters of Business of the Streets MBS when they join an MBS self-reliance group of 5-15 people with a desire to start and/or grow a small business. They earn the MBS by participating in 15 weekly classes led by a local certified Success Ambassador. Each week they learn new business concepts, set weekly commitments and report on how they implemented last week s goals. After the 15-week class session, if they achieve all of the requirements and are approved, they receive a certificate from Interweave Solutions, an International organization. The graduates then set a schedule to meet regularly to act as a support group to solve local business problems such as garbage in the street or delinquency. They hold each other accountable for ongoing commitments and they bring in guest speakers and resources from the community as needed. Important tips for Success Ambassadors As a Success Ambassador your goal is to help move people from poverty to prosperity through the self-reliance MBS groups you will organize, facilitate and grow. You are not alone, Interweave Solutions encourages you to stay connected with Success Ambassadors around the world and continously improve, grow, and help each other. One way that you can do that is by joining our Facebook closed group for Success Ambassadors. Facebook link: We also encourage you to sign up for our monthly newsletter at: For great tips for success ambassadors please visit our link below: To start on the right path for success follow the following pages as you organize and grow your MBS self-reliance groups. interweavesolutions.org 3

6 What are your goals as you facilitate your MBS self-reliance groups? 1. Learn the 6 Ps of business: Keep it simple. Start with the basic learning outline of the 6ps of business; Plan, Product, Process, Promotion, Pricing and Paperwork. Each discussion is based on this outline. So for those that have no money, promotion may mean finding used cardboard and borrowing a marker. For others it may mean setting up a website. Each person approaches the principle from where they are at in skills, reading levels, experience and resources. Make sure your group is taking action and measuring their progress. Commit to your personal, group and saving promises each meeting and report on your progress at the beginning of the following meeting. Help those who encounter barriers on their journey to self-reliance. 2. Create 3 plans for self-reliance: The MBS recognizes that a business in the street or village doesn t exist in a vacuum. Family challenges such as alcoholism or health and community issues like delinquency and garbage must be addressed in a local context. Each MBS graduate needs to develop a home plan and a community action plan to help the overall business community grow. 3. Learn how to facilitate with FAMA: Case studies are a helpful business-learning tool. However, necessity entrepreneurs sometimes find that reading is difficult. The MBS self-reliance program uses case studies methodology through simple presentation images. The group hears the situation, sees the images and discusses solutions to how to resolve the problems. Leadership, confidence and analysis are all learned without depending on the written word. To learn more about how to facilitate a group with fama follow the link below: 4. Maintain the group support model: Local micro business owners should support and hold each other accountable within their MBS groups. Many micro businesses have no support system or local chamber of commerce to represent their interest. After receiving their certificate, MBS graduates should continue to meet regularly to set goals, hold each other accountable and resolve local concerns. 4 interweavesolutions.org

7 The MBS Self-Reliance Training Model 5. Start your groups close to home: Certified Success Ambassadors can promote their MBS groups by approaching government local villages their local leaders, non-profit organizations, churches, and other For having successfully completed the prescribed study program and recommendation of the Interweave Solutions staff we hereby grant this diploma to Maria González with the title community partners that want to end poverty MASTERS OF BUSINESS OF THE STREETS Interweave International Interweave Local in your area. The MBS model is affordable and scalable. Reach out and connect with others to start your MBS groups. Market your program with flyers and videos and offer to start a pilot program to show the potential of your training. Offer the international MBS certification as a symbol of the hard work and training you have accomplished. Tell your success stories as new businesses are built and your community projects help your community become a better place for all. For videos you can use visit our website: 6. Use the Interweave MBS app: Many Micro Businesses have trouble keeping records. Interweave has created an App specifically designed to help entrepreneurs on the street. Use this App with your groups to keep records of your sales, expenses and inventory and make practical and easy reports of your profits and losses, activities, sales and expenses. You hardly have to read or do math to be able to keep difficult records for your micro business, look for this app under the name MBS and use it right from your cell phone. You can find the app in the google and apple app store under the name: MBS. 7. Get started: There is no better time then now. That is why one of our values is do it now! You can start leading your own MBS group by gathering family and friends. You can also reach out to other members in your community such as co-workers, fellow students, and others you may know. Your online training course for success ambassadors as well as the process you will be guided through as you create your 6 P s plan for your own MBS business will help you plan out your success as an ambassador. Interweave is with you every step of the way. That is why we have created this informational manual and it is why we have so many useful resources to help you succeed. Next we will cover what resources are available for you. If you have any questions don t hesitate to reach out to us at team@interweavesolutions. org interweavesolutions.org 5

8 Success Ambassador Business Plan Below are some of the training manuals we have to help you along the way. Additionally we provide regular ongoing training at interweavesolutions.org (tips for ambassadors,video gallery, etc). We also encourage every Success Ambassador to connect with other ambassadors around the world through social media and smart phone apps. We have a Success Ambassador group through Facebook and Success Ambassador groups through whatsapp. Connect through our established groups or create your own local methods of communication that work best for you. Your facilitator manual will be your guide as you run your MBS groups through the 14 lessons necessary to learn the 6 P s of business. The participant workbook contains important reference information for each of the 6 P s MBS lessons as well as templates for a business, home and community plan and writting space for participants to record their progress and work on their long and short term goals. The success ambassador guide provides reference to the mission, vision and values to follow as an Interweave success ambassador as well as important information about all of the resources available to help you succeed with your own MBS business. The MBS group forms packet contains forms to keep your MBS groups organized and on track for progress. The MBS requirements packet contains all of the necessary required forms for participants to graduate from the MBS program. The Become an Ambassador packet contains all of required forms that an MBS graduate who wants to become a Success Ambassador would submit in order to certify as a Success Ambassador with Interweave solutions. 6 interweavesolutions.org

9 Success Ambassador Resources CUSTOMIZE YOUR GROUPS Learning to start or grow your own business is one way to success, but we all know it takes more then knowing business principles to succeed. Your home life and your community can play a big role in your success. Interweave knows this and we have other training manuals to help you succeed. Introduce these manuals to your MBS groups as they become revelant or appropriate. The Success! in Home & Community manual includes information on how to improve your quality of Life, strengthen your family and improve your community. Neighbors Working Together is a discussion guide for community action. Topics in this manual include: Literacy for Social Change, recognizing and transforming conflict in the home and community. Creating Peaceful Communities and more. Learn how to prioritize education in your home and participate in activities that enhance learning. The Success! in Education manual helps you navigate through the USA educational system successfully. Make education a life - long goal as you guide your group through this manual. The English for Business Success! manual focuses on vocabulary, phrases and conversations for entrepreneurs, the manual helps groups not only learn English, but support each other in applying English to achieve their business goals. Interweave has many helpful resource packets in various topics of interest to meet your MBS groups. For a list of available informational packets contact team@ interweavesolutions.org The interweave solutions MBS self-reliance program is meant to be personalized to meet the needs of your participants. As a success ambassador you will decide the curriculum and topics you need to cover with your groups. You may also partner with Interweave to create a customized manual if one is needed to meet the needs of your MBS groups. interweavesolutions.org 7

10 Success Ambassador Business Plan PLAN YOUR MBS BUSINESS FOR SUCCESS Now we will go over an explanation of some of the things to consider as you build your 6 P s business plan. Notice that you will not be required to submit all of the paperwork that we will discuss in this manual to receive your certification as a Success Ambassador, however you should consider having all of this paperwork as part of your on-going MBS business. PAPERWORK As a Success Ambassadors you should keep an organized record of your paperwork. You can choose to create an electronic file with the below documents or keep the physical paper forms if that is easier for you. Either way your paperwork should include: Paperwork and Plan: Your short and long term goals Price worksheet Product and Promotion Financial records and transactions Your Success Story Community Service project(s) Process and continuous quality of life improvement forms. Permission form Success Ambassador requirement checklist Attendance records for all participants and meetings MBS required documentation for each participant Pre and Post evaluations MBS requirement checklist Self-assessments Contracts, ments, and other legal documents Loan warning form All paperwork described above should be kept accessible and ready for review by Interweave Solutions and Country Directors at any time. PLAN You should write down your short and long term goals and record your progress regularly. Your plan should be a working document you are contantly working on improving. Your plan should include all 6 P s for your MBS business. PRODUCT Your product is the MBS CERTIFICATION PROGRAM, which is a training process guaranteed with the issuance of the certificate granted by Interweave Solutions which is an international non-profit organization. 8 interweavesolutions.org

11 Success Ambassador Business Plan THE RIGHT PRICE FOR MBS You will need to figure out the price you will need to charge per participant to sustain and grow your MBS business. Success Ambassadors and City Directors will work closely to determine financial systems and any additional fees (if any) to be collected from the students or collected from business, churches, governments or other organizations or donors paying for Success Ambassador services. MBS group participants will pay $5 for an MBS participant workbook and $5 for an electronic pdf of their MBS certificate. These funds are to be collected to partially cover the costs of both manual production, updates and administrative fees. As MBS group funds are collected by Success Ambassadors or city directors these payments will be tracked, organized and kept accessible for review. A two part receipt record should be kept, one receipt goes to the participant as proof they paid and the other is kept as record of payment. All cash received will be deposited promptly into a designated account. After price is determined both the Success Ambassador and City Director will submit their proposal of how the group finances will be tracked, organized and kept accessible for review from IW. Figure out the price of your service and materials below. Consider that your charges may be different depending on your own customizable groups as well as your local market value. After completing this form both the Success Ambassador and city director will sign the bottom of this form and submit it with the rest of their business plan to IW. MBS Group Business Cost per participant Description: Example: Price: Note: Participant Workbook hard copy of manual $5 given to IW MBS diploma pdf/ electronic version $5 ordered from IW and funds are given to IW Printing Costs printing costs for manuals, certificates, handouts, etc. your cost to print diplomas, manuals, certificates, handouts, etc. Meeting place costs cost of location used your responsability Success Ambassador wages City Director wages Other costs Reasonable and fair compensation for services performed Reasonable and fair compensation for services performed paid for out of participant fees Paid for out of participant fees your responsability Total cost for MBS program: Total cost per MBS group participant: What are your competitor s prices? Scholarship funds for those not able to pay should be made available. I am aware of these charges and find them to be accurate, reasonable, ethical and fair within my local market. These charges have been carefully set taking into account the true cost and quality of services or materials provided. City Director Signature Date Success Ambassador Siganture Date interweavesolutions.org 9

12 Success Ambassador Resources North 1890 West Provo, Utah (801) CHARITY WITH A BOTTOM LINE BUSINESS WITH A HEART PROMOTION The following are some examples of ways to promote your MBS business. For other promotion and process ideas or for additional tips visit our website at org Promotion example #1: Have a 30 second speech about your business and have it ready to be said to anyone who may be interested in your program. To learn more about how to do this refer to your Success! for business facilitator manual page 86. Promotion example #2: Have a proposal ready to send for your high priority clients. We have a sample of a proposal available to help you create your customized proposal. For more information about how to access the proposal sample us at team@interweavesolutions.org September 20, 2016 To whom it may concern We wish you a warm greeting from Interweave Solutions International. Interweave Solutions is a non-profit international organization with a great self-reliance program called MBS (Master Business of the Street) which emphasizes the 6P s (6 principles) to achieve success as a business owner. Interweave Solutions would like to extend to you an invitation to pilot this program here in (your community.) Th s international certifi ation through your sponsorship can provide Micro-Business and self-reliance training to help move people in (your community) out of poverty. As part of this program each participant will receive: A student manual (with practical business content and progress journal space.) Self-suffici cy training (through a Certifi d Facilitator) Community service opportunities (organized through the certifi d facilitator) Guidance as they create 3 plans aimed at improving the home, starting and strengthening Micro-businesses and their community). MBS International Certifi ate (Master of Business in the street). Financial training and business paperwork management Th s program is aimed at groups of people who could benefit from: Starting or growing a small business Strengthening their community Specialized training in rural areas Micro-Business training made easy support group which acts as a board and council And any group of people who wish to undertake a business activity. I take this opportunity to request that you allow us to have the honor of meeting you and and answering any questions you may have about the benefits of our program in your community. We appreciate your cooperation in advance. Sincerely. Promotion example #3: Create a business card so that you always have your information ready to give to someone who may be interested in your MBS groups, carry your business cards with you. Promotion example #4: Create an identification badge for a professional look. Promotion example #5: Informational pamphlet or flyer- Create an informational pamphlet such as the example in the picture below. Customize it with your own information about your groups. Have these pamphlets ready for when you have a high priority client who you want to approach about your program. PROCESS Following the 6 P s model on your plan the last thing you will cover is your process. You should write down your short and long term goals and record your progress regularly. Your plan should be a working document you are contantly working on improving. Your plan should include all 6 P s for your MBS business. 10 interweavesolutions.org

13 Success Ambassador Resources BUSINESS: SAMPLE CONTRACT/ AGREEMENT As a Success Ambassador you can approach different organizations, churches, government and non-government organizations, etc. to collaborate your efforts and help move people from poverty to prosperity. As you approach other organizations to offer your Success Ambassador businesses you may want to have a proposal offer ready so that those organizations know exactly what it is you are trying to offer. Below is an example of a proposal letter: September 20, 2016 To whom it may concern We wish you a warm greeting from Interweave Solutions International. Interweave Solutions is a non-profit international organization with a great self-reliance program called MBS (Master Business of the Street) which emphasizes the 6P s (6 principles) to achieve success as a business owner. Interweave Solutions would like to extend to you an invitation to pilot this program here in (your community.) Th s international certifi ation through your sponsorship can provide Micro-Business and self-reliance training to help move people in (your community) out of poverty. As part of this program each participant will receive: A student manual (with practical business content and progress journal space.) Self-suffici cy training (through a Certifi d Facilitator) Community service opportunities (organized through the certifi d facilitator) Guidance as they create 3 plans aimed at improving the home, starting and strengthening Micro-businesses and their community). MBS International Certifi ate (Master of Business in the street). Financial training and business paperwork management Th s program is aimed at groups of people who could benefit from: Starting or growing a small business Strengthening their community Specialized training in rural areas Micro-Business training made easy support group which acts as a board and council And any group of people who wish to undertake a business activity. I take this opportunity to request that you allow us to have the honor of meeting you and and answering any questions you may have about the benefits of our program in your community. We appreciate your cooperation in advance. Sincerely North 1890 West Provo, Utah (801) CHARITY WITH A BOTTOM LINE BUSINESS WITH A HEART interweavesolutions.org 11

14 Success Ambassador Resources MEASURE YOUR PERFORMANCE As a Success Ambassador you are a representative of a high quality international program Interweave Solutions. You are expected to uphold the mission, vision and values as described for you in page 2 of this manual. Interweave Solutions wants you to succeed and we are constantly creating new training tools and bringing you up to date training to enhance your MBS business. You can find the latest up to date trainings and information on our website at interweavesolutions.org The following two pages are meant to help you track your group participants progress as well as your own. Here is how these pages work: MBS PARTICIPANT PRE & POST ASSESSMENT The participant pre & post assessment form is a form that helps you track the efficiency and progress of what your groups learned during the time you facilitated the initial lessons. You will have each of your MBS group participants fill out a pre-assessment at the beginning of your group and a postassessment at the end of the 14th MBS lesson and before graduation. Notice that we did not say at the end of your group. This is because your MBS groups can last an indefinite amount of time, depending on many factors and including the willingness, commitment, need and interests of the group participants themselves. Remember that your job as a Success Ambassador is to start self-reliance groups that will help people start or improve their own businesses as well as work on becoming self-sufficient. As a Success Ambassador your job is to organize the creation of the groups and lead the initial MBS lessons. After the participants graduate from this initial MBS certification process they are expected to continue to act as a sort of chamber of commerce meaning they will act as a long-term support for each other and continue to meet indefinately for months, years or a lifetime if they decide to. Because your participation in the groups you create is only temporary it is important for you to create a solid foundation that can sustain the long-term growth of the groups you create for years to come. After the group s graduation remember that your job then becomes to regularly follow up to make sure they are continuing to grow and meet. Following this process Success Ambassadors can make a meaningful difference in moving a large number of individuals from poverty to prosperity and improve their communities significantly. At the same time Success Ambassadors can earn a living and build a legacy for themselves and their families. SUCCESS AMBASSADOR ASSESSMENT The Success Ambassador assessment is the form you as a Success Ambassador will use to measure your own performance while guiding your MBS groups. It is important to constantly improve and measure the quality of your MBS services in order to build a quality MBS program where you can be successful. Use this form regularly and ask for feedback from your participants. 12 interweavesolutions.org

15 Success Ambassador Resources MBS PARTICIPANT PRE & POST ASSESSMENT Please have each MBS group participant take this pre-assessment during their first MBS meeting and at the end of the 14 initial MBS lessons. Please submit the forms to along with the rest of the MBS requirements for each participant. HOW SELF-RELIANT AM I RIGHT NOW? I have the knowledge needed to start or grow my own business. dis Dis I have a plan in place to continuously improve my home life. dis Dis I have a plan in place to continuously improve my community. dis Dis I have a plan in place to continuously improve my business. dis Dis I have the support and knowledge I need to succeed. dis Dis I keep a monthly budget and records of my finances. dis Dis I have saved money and continue to save money regularly. dis Dis My family spends less than we earn and we are able to pay our bills. dis Dis My family has the things we need and enough food to eat. dis Dis My family has access to adequate medical care. dis Dis My family has access to transportation when we need it. dis Dis MBS Participant name Date Group Name Location interweavesolutions.org 13

16 Success Ambassador Resources SUCCESS AMBASSADOR ASSESSMENT Please review the statements below after each group meeting and mark how well you are doing. You can copy this page and evaluate your progress each week. HOW AM I DOING AS A FACILITATOR? I contact group members before each meeting. I draw the commitment chart on the board each week, and every group member reports on his or her commitments. I share my excitement and love for each group member. I make time to encourage and celebrate the progress of each participant and the group as a whole. I let group members talk more than I do, and everyone participates equally. I let the group members answer questions instead of answering them myself. I follow the recommended time in the manual for each section and activity. I follow the order of the manual and complete all sections and instructions. HOW IS MY GROUP DOING? Group members love and serve one another. Group members keep their commitments. The members of the group work to improve the three plans of their businesses, homes and community. Action partners regularly contact and encourage each other during the week. Success Ambassador name Date Group Name Location 14 interweavesolutions.org

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