Putting Participatory Ergonomics to Work Schedule 2 Conference 2016

Transcription

1 Putting Participatory Ergonomics to Work Schedule 2 Employers Group Conference 2016 Introductions Marny Mason, CCPE Principal Ergonomist, Kinetic Kare Inc years experience in occupational wellness & applied ergonomics. Focused in the education sector. I help organizations succeed by linking system performance to worker health and safety. Introductions Doris Miskie Supervisor, Durham District School Board 25 years experience in facilities Master trainer in the Safe Work Practices for Custodians Leading her team through, taking ownership of the program for sustained success. Participatory ergonomics forms the foundation for sustainable change in workplace wellness. 1

2 Today s Objective Change the way you think about participatory ergonomics. Introduce you to the fresh face of ergonomics. What s in it for you? Before and After- Case Study Share our proven process. Lessons we learned. Steps for success. Steps to transform your focus from re-active to pro-active. To create sustainable change. 4 Participatory Ergonomics PE is defined as: The involvement of people in planning and controlling a significant amount of their own work activities, with sufficient knowledge and power to influence both processes and outcomes in order to achieve desirable goals. Tell me and I forget. Teach me and I remember. Involve me and I learn. Benjamin Franklin A New Face in Safety and Wellness Programs are developed and delivered with workers for workers. Workers are your internal experts. Empowers workers to take ownership of their H,S and wellness. This IRS builds a sustainable program Reduces workload for you. Cost effective. Improved results over traditional programs No buy in= No results. Bottom up rather than a top down system. 2

3 Lesson 1 Develop for the socio-cultural environment. PE will ensure that your program is tailored to the socio-cultural environment. Deliverables will relatable and relevant to your workforce. This is a key factor for buy-in, sustainability and long term success Marny Mason, Kinetic Kare Inc. Lesson 2 Audit to confirm the anecdotal and to prioritize the areas of concern that require action. Case Study- Audit(s) First Step Findings Enlisted the IAPA in 2006 to conduct a musculoskeletal injury audit Quick, easy and inexpensive. No big surprises 75% of our LTI were Slip/Trip/Fall and MSD (50/50) Highly skewed to Custodians and Educational Assistants 3

4 Next Steps Step 2 Internal Audit Parklane data Injury trends Incident reports JHSC minutes Anecdotal evidence Step 3 Deeper Dive Analysis Were MSD injuries specific to a job task, type or age of school, age of worker, time of year? Training audit- were there gaps in our MSD prevention training? Equipment audit- did it meet ergo guidelines and best practice? Audit Results Training Retention Audited the effectiveness of our old style of large group classroom style training. On average, only 42% of Custodians were able to identify the main MSD hazard associated with the tasks performed. Only 39% could correctly identify the correct procedures for safely performing the tasks. Audit Reflections Clearly the MSD pain wasn t responding to the usual treatment. It was time to try something new. Gary Gibson, DDSB H&S Manager 4

5 Case study in doing something different How DDSB used PE to achieve their goals. Lesson 3 Start with small steps. Little by little, one travels far. J.R. Tolkien Small Steps for Big Goals Case Study Big Goals Reduce frequency and severity of MSD injuries. Reduce our costs. Improve worker comfort & job satisfaction. Think before you work. Manager of H&S Their Small Steps 1. Appointed a Champion. 2. Assembled their team. 3. Prioritized concerns. 4. Develop deliverables. 5. Piloted the project. 6. Followed up & adjusted. 7. Communicated success. 5

6 Lesson 4 Champion your program. Step 1: Champion Your Program The Right Champion Case Study Champions Can make or break your program. Management leads by example. Shows commitment to the program. Staff feel supported. Staff feel valued and recognized. Manager of Health and Safety led the charge. In 2008, the Manager of Custodial Services became the Official Champion. Builds foundation for culture change. Step 2: Assemble Your Team Case Study Best Practice Ergo Change Team was pulled together scope limited to custodial MSD (with the understanding that if successful we would extend to other employee groups). Facilities services manager DM & H&S JHSC Supervisors CUPE/Worker Rep Ergonomist Management Supervisors JHSC Union External expert Last but certainly not least, workers. 6

7 Step 3: Prioritize Concerns were prioritized based on the audit results. Ergo change team agreed on these actionable steps: 1. Develop and deliver 1. MSD awareness and training. 2. Safe Work Practices (SOP s) training for job tasks identified. 2. Develop self-care tools for Custodians. 3. Refresh current equipment and tools. Ideas for solutions are generated from worker s experience of what they are doing that already works. Lesson 5 Get workers involved. Step 4: Develop Content With Workers Case Study SWP Wring a Mop - Custodians helped develop the Safe Work Practices - Worked with ergonomist. - Added their experience. - What works in their environment. - Participated as models in images and videos for the training. 7

8 Develop with Workers Case Study Equipment Selection Custodians chose the tools and equipment they would use using audits and surveys. Was the tool effective? Did it do what it said it would? Would you recommend the tool to another custodian? Step 5: Pilot the Program Pilot Programs Test/evaluate your program. Great time to get workers involved. Adjust & make changes Once you know it works, then roll it out. Case Study In September new elementary and 1 new secondary school were slated to open Ergo Schools Custodians would receive deliverables and test the program. Lesson 6 Measure what you want to manage and adjust for continuous improvement. 8

9 Step 5: Follow Up & Adjust Indicators Case Study Leading indicators tell the story about what has already happened. Number of injuries, lost time, WSIB costs Lagging indicators tell you the story about what you re doing right to prevent injuries. Some of the indicators we chose were those that aligned with our goals and helped to build a business case Included: SWP training retention Comfort at work job satisfaction LTI and associated costs Follow Up & Adjust Training Audit Case Study Training audit results at 6 months showed retention still wasn t great Adjust Adjust our plan: Decided to try something new Peer to Peer training The mentors were trained by an expert ergonomist. Training teams, small groups (20-25 In 3 months 550 custodial staff through all the modules just in time for summer clean-up. Follow Up & Adjust Custodians participated in a daily stretching program. We measured: Did stretching improve comfort at work? When did they stretch? Would they recommend this to others? Custodians audited the stretch program. Told us what worked and what didn t and allowed us to adjust our plan. 9

10 Lesson 7 Communicate success to ALL members of your team. A Case Study in Successful PE The DDSB achieved their goals. Built a culture of ownership in health and safety. think before you work Improved comfort at work and overall job satisfaction. Built a business case for injury prevention using PE. Reduced injuries, and associated costs. Savings is to put towards new equipment and training. The program is now operated by Facilities Services Equipment renewals continue. LMS refresher training. New hires are trained before they start work. Future PE at DDSB So successful they have rolled out the same PE process to the Educational Assistant group. 10

11 Summary If MSD s aren t responding to the usual treatment, it s time to try something different. Resources PE Blueprint, IWH, 2003 MSD Prevention Guideline for Ontario. OR, if you still don t know where to start: Contact us with questions and a free consult. You can find us at: info@kinetickare.com DOOR PRIZE & SPECIAL OFFER Voucher to participants of this session only, $50 discount on a single item purchase over $ OR a $100 discount on a single item purchase over $ Joel at: *** Mention the name Kinetic. Offer expires end of year, Limit one per customer/company. 11

12 Questions? 12