Classification: Social, Community, Home Care and Disability Services Award 2010, Level 3 Delegation:

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1 Position description Position title: Dept. / Team: Reports to: Position Number: 6401 Health Promotion Officer - Aboriginal and Cultural Diversity Program Education and Support Services / Aboriginal and Cultural Diversity Aboriginal and Cultural Diversity Programs Team Leader Classification: Social, Community, Home Care and Disability Services Award 2010, Level 3 Delegation: Cost Allocation: A. Position purpose N/A Education and Support Services Health literacy is integral to effective diabetes self-management. At an individual level, health literacy is one s ability to obtain, process and understand basic health information and services needed to make appropriate health decisions. At a system level, health literacy includes a service s ability to effectively engage and work with current and potential service users. These are essential components when working with harder to reach communities, particularly people from Aboriginal and/or Torres Strait Islander and other culturally and linguistically diverse (CALD) backgrounds. The Health Promotion Officer will support the implementation of Diabetes Victoria s Aboriginal and Cultural Diversity Program. Activities aim to improve health outcomes and health literacy for people with diabetes from CALD and Aboriginal communities and those at risk. Responsibilities include increasing community awareness and understanding of diabetes in Aboriginal and CALD groups and capacity building activities such as resource development and dissemination, supporting the update and evaluation of the Feltman resource for Aboriginal communities and establishing a successful Diabetes Victoria wide Diversity working group. B. Business Unit / Departmental Purpose The purpose of Diabetes Victoria s Diabetes Education Department is to support and empower people in the selfmanagement of their diabetes and to ensure the community has access to informed and educated health professionals for their diabetes. Consumer education programs and telephone advice, a comprehensive health professional education program, individual advocacy, and programs for people from culturally and linguistically diverse (CALD) and Aboriginal and Torres Strait Islander (A&TSI) communities are key services. C. Key accountabilities KEY RESULT AREAS (KRAs) The key measurable outputs or deliverables required of the position. 1. Cultural awareness activities TASKS The main activities required to achieve a KRA. Provide support to the Diabetes Victoria Diversity working group Support the Aboriginal cultural audit process, ensuring cultural competency principles are applied Contribute to increased community awareness about diabetes prevention, early detection and management KEY PERFORMANCE INDICATORS (KPIs) The quantitative/qualitative evidence used to measure how well the KRAs have been achieved. Recommendations and action plan from Aboriginal cultural audit process are documented support empower campaign Page 1 of 5

2 2. Health promotion programs and projects Facilitate the update, evaluation and distribution of the Feltman suite of resources for Aboriginal communities Identify and support training needs for Feltman resource package Support the development of programs for Aboriginal and CALD people with diabetes and those at risk Present information about diabetes to relevant Aboriginal and CALD community groups and health professionals. Review and develop culturally appropriate resources when required Readability assessment completed on all new or updated resources Evaluation of all relevant resources completed and documented Resources promoted through culturally relevant media All resources and community information meet health literacy guidelines 3. Administration Prepare correspondence, monitor mailouts and maintain databases. 4. Relationship management 5. Professional development Keep accurate records of program activities, budget expenditure and correspondence Positively represent Diabetes Victoria when meeting with community organisations and groups Seek opportunities to build partnerships with relevant organisations and health professionals to enhance program development Seek opportunities for the Cultural Diversity Program to work with collaboratively with other Diabetes Victoria departments Respond to questions and enquiries from health professionals and the general public Be an active contributor and enthusiastic participant in Aboriginal and Cultural Diversity team and Programs and Services activities Represent Diabetes Victoria on relevant committees and working parties Maintain a thorough knowledge of health promotion principles and practice, particularly in relation to health literacy, Aboriginal and CALD issues Keep abreast of current cultural diversity policies, practices, research, strategic plans and developments in health promotion and public health 6. Other duties Provide support to the Diabetes Victoria Health Literacy working group Program files are maintained appropriately within the Diabetes Education filing system Data entered on Salesforce as appropriate Relationships established with Diabetes Victoria staff to enhance Aboriginal and CALD strategies within other program areas Relationships established with health professionals to develop and promote program resources and information Attend appropriate professional development courses as agreed with Aboriginal and Cultural Diversity Program Team Leader Read current journals and relevant reports Submit grant applications as required Meet fortnightly with Aboriginal and Cultural support empower campaign Page 2 of 5

3 Contribute to grant applications for fundraising purpose. Assist in the organisational reporting processes by providing relevant information and reports to senior management Maintain relevant content on the CALD program pages of the Diabetes Victoria website Assist in arranging training for Diabetes Victoria staff on working with interpreters, translation of resources and cultural appropriateness Other duties as required Diversity Program Team Leader, or as agreed. Monthly Salesforce data submitted on time and is accurate D. Organisational requirements Policy and Practice Compliance Comply with company policies and procedures Continuous Learning Professional Development Attend/complete mandatory compliance training Display duty of care at all times with Workplace Health and Safety Demonstrate awareness of Risk & Compliance obligations and undertake necessary actions Actively participates in the Professional Development Review System Actively develop oneself Quality Policy & Procedures Ensure that all work practices meet Diabetes Victoria s ISO 9001 quality certification requirements as outlined in the Diabetes Victoria Quality Policy (ISO-57) Customer Service Code of Practice Adhere to the Customer Service Framework (ISO-261) when dealing with all customer enquiries and complaints E. Position requirements The essential skills, knowledge and experience required of this position Skills 1. Microsoft Office 2. Team Player 3. Time Management 4. Health Promotion 5. Communication written & verbal Knowledge (Qualifications/Certifications/Licenses) 1. A tertiary qualification in health promotion, community development or public health 2. Police Check support empower campaign Page 3 of 5

4 Experience 1. Knowledge and experience in applying health promotion principles and practice to the development and implementation of relevant programs 2. Experience working with CALD and/or Aboriginal communities 3. Experience of developing and facilitating training modules for staff and health workers 4. Knowledge and experience of evaluating health and training programs and resources 5. Experience in working with health professionals 6. Understanding of the needs of people from culturally and linguistically diverse backgrounds F. Behavioural requirements The behavioural competencies required to be demonstrated by an individual in order to perform this position effectively (please refer to dictionary of behavioural competencies) Behavioural competencies Level of proficiency 1-5 Proficiency Description See competency dictionary for additional detail 1. Client / Customer Focus 3 Identifying and responding to client needs, provides service excellent to internal and external clients Anticipates and adapts to client / customer needs 2. Communication 3 Listening to others and communicating in an effective manner that fosters open communication Adapts communication to others 3. Initiative 3 Identifying and dealing with issues proactively and persistently; seizing opportunities that arise Acts promptly in a crisis situation 4. Networking / Relationship Building 5. Planning and Organising 4 Building and actively maintaining positive working relationships and/or networks Strategically expands networks 4 Defining tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives Integrates and evaluates plans to achieve business goals 6. Teamwork 3 Works collaboratively with others to achieve common goals and positive results Demonstrates leadership in teams G. Key relationships/interactions The internal and external relationships/interactions and why the position interacts with these parties Who Why (Reason for relationship) INTERNAL Diabetes Education team Liaise with and support Diabetes Education team members in planning and implementation of programs and projects Aboriginal and Cultural Diversity Program team Other Diabetes Victoria areas and offices Be an active member of the Aboriginal and Cultural Diversity Program Team and assist in planning and implementation of programs and projects Work collaboratively with other Diabetes Victoria departments in conducting activities and undertaking projects EXTERNAL Victorian Aboriginal Community Controlled Health Organisation Work together to update and evaluate the Feltman resource package support empower campaign Page 4 of 5

5 Peak bodies; community organisations, agencies and groups Health professionals, including community-based health promotion workers and diabetes educators Liaise with representatives of these bodies as appropriate in supporting community-based diabetes-related health promotion activities Develop and maintain professional relationships with health professionals in conducting activities on behalf of Diabetes Victoria H. SIGNATORY Last updated: May 2017 Approved By: Aboriginal and Cultural Diversity Programs Team Leader Name: Signature: Date: Kristie Cocotis / / Position holder acceptance: Name: Signature: Date: / / support empower campaign Page 5 of 5