More Than a Warm Body. James

Transcription

1 More Than a Warm Body James Osborne

2

3 Commitment Involvement

4 Commitment 15% The Machine 70% Involvement Low Performers High Performers 15%

5 Entrepreneurialism 818 new recruitment companies started up each month, on average, in 2017 your consultants leaving to go and do their own thing. Disengagement Engagement Commitment Limited Barrier to Entry 15% 70% 15%

6 Supply and Demand The UK resignation rate has increased steadily since 2012, when it stood at 10.6% now reaching a five-year high at 15.5% Desirable Alternatives

7 Entrepreneurialism 818 new recruitment companies started up each month, on average, in 2017 your consultants leaving to go and do their own thing. Limited Barrier to Entry

8 engaged disengaged committed If you were to rate some of your staff against how engaged they are currently (using the scale above), what marks would you give them and why? Q 9

9 Why is engagement more important now than it has ever been?

10 the most engaged employees are 18% more productive source: Gallup

11 engaged organisations experienced * +12% customer advocacy source: Kenexa

12 disengaged employees take 2.2x more sick days source: CIPD

13 the most engaged organisations recorded 2x profitability source: Kenexa

14 The Talent Agenda (aligned to your business plan) Retention Retention Retention Acquisition Acquisition Acquisition 2020

15 Don t become a training ground for other recruitment organisations!

16 What does engagement look like across the recruitment sector?

17 Source; ORC International

18

19

20

21 In general, recruiters are not disengaged. Many of them, however, are just not engaged enough.

22 So, what can we do to create real engagement amongst your workforce?

23 So far this year, what has been the one thing above everything ese that has created the most engagement amongst your staff? Q

24 Disengagers these things will not motivate your people

25 Engagers these things will motivate your people but only to a certain extent

26 Disengagers Engagers commitment

27 company Disengagement Creating an Engagement Indelible Impact colleagues customers Commitment community career 15% 70% 15%

28 sometimes we lose sight as an industry as to just how much of an indelible impact we actually make

29 Activity based job descriptions

30 Outcomebased Activity basedjob jobdescriptions projects OUTPUT OUTPUT IMPACT ROI ROI ROI IMPACT IMPACT OUTPUT IMPACT OUTPUT IMPACT

31 The Definitive Guides for Recruiters series Candidate Attraction Social Media and Marketing Sales and Account Penetration Leadership and Talent Management Business Planning and Strategy

32 5 questions to think about

33 company Does your company purpose motive create real commitment from your workforce or does it just feel right in the boardroom to the shareholders?

34 It s sort of like a blind man, in a dark room, looking for a black cat that isn t there. Rowan Atkinson, Actor / Comedian

35 colleagues Do you have a clearly defined set of teamship rules that aligns people s behaviours with your expected minimum standards (not KPIs)?

36 All Blacks players are temporary custodians of the shirt and are compelled to leave the jersey in a better state than they got it. James Kerr, author of Legend

37 customers Do you sell products and services for a cost, or are you in the business of exchanging margin for measurable outcomes?

38 Most businesses are not worried about lifetime value and retention. They're worried about short-term goals. Gary Vaynerchuk, entrepreneur

39 community Does what you do have a measurable and very positive impact on the wider communities you serve?

40 People don t buy what you do, they buy why you do it. And what you do simply proves what you believe. Simon Sinek

41 career To what extent are you really empowering your people to be the best that they can be?

42 Knowing others is intelligence. Knowing yourself is true wisdom. Mastering others is strength. Mastering yourself is true power. Lao Tzu, Chinese philosopher

43 More Than a Warm Body James Osborne