Happiness in The Workplace: Why it s important and how to foster it

Transcription

1 + Happiness in The Workplace: Why it s important and how to foster it GFBAI Webinar Series Presented by Patty Love GFBAI Program Director

2 + Workplace Happiness Why it matters?

3 + Happy employees impact the bottom line Increased Workplace Happiness Increased: Retention Profitability Performance Efficiency Companies with higher than average employee happiness exhibit better financial performance and customer satisfaction. Source: Warr, Peter, (2009). The Joy of Work? Jobs, Happiness and You. 1st ed: Routledge

4 + Happy employees impact the bottom line Increased happiness Increased Workplace Happiness Decreased: Sick days Companies with higher than average employee happiness exhibit better financial performance and customer satisfaction. Source: Warr, Peter, (2009). The Joy of Work? Jobs, Happiness and You. 1st ed: Routledge

5 + Family Business Systems are complex

6 The opposite of happiness is + The national cost of stress for the US economy is approximately US $500 billion annually. Source: American Psychological Association

7 + About Workplace Happiness Where does it come from?

8 + Organizational culture: Top three factors that influence employee happiness: Freedom Autonomy Ability to influence one s working hours

9 + More factors Job Security Career Development Work/life Balance Positive Feedback Increased Workplace Happiness

10 + Just give everyone a raise, right? Maybe but maybe not! Metta study by Judge et al of employees compensation and well-being shows that only when money is valued by an individual does it increase workplace happiness However, it is transitory as well.

11 + Increasing Workplace Happiness Start from where you are

12 + Leaders as Chief Happiness Officers Build CHO tasks into your existing role: Management by walking around Ask curious questions about what would help an employee be more effective, more efficient, and/or have more fun e.g. Joe, what would it take to make your role easier and more fun? What would it take to make you excited about coming to work each morning? Catch good performance Care about family illnesses and birthdays Be consistent - put it on your calendar if needed and also randomize it so as to see different employees performing various tasks

13 + Cultivating autonomy Can you as a leader cultivate autonomy using any of these tools? Flexible workhours/work week? Some or all work done remotely? Time off is used at employee s discretion? A day off for volunteering/community service? Job sharing and/or trading off roles periodically

14 + Creating a flexible workplace where growth is fostered Happiness is influenced by career development opportunities Employee input on job roles and responsibilities Career development Mentoring in and out of the organization Job shadowing Professional development opportunities Trainings Conferences Tuition reimbursement

15 + And it s all about relationships Maslow s Hierarchy of Needs

16 + Happy employees positively impact family-owned businesses

17 + The number one key Trust development

18 + Trust is the #1 key! DEFINITION by Feltman Trust is choosing to make something important to you vulnerable to the actions of someone else. Distrust is what I have shared with you that is important to me is not safe with you. ~ Charles Feltman Gottman on Trust Essentially Are you there for me? - This question invades all aspects of our relationships. Trust is built in the smallest of [sliding door] moments. ~ John M. Gottman, PhD

19 + Trust doesn t cost It pays! High trust organizations outperform low trust organizations on total shareholder ROI by more than 280%. ~ Towers Watson Worldwide Study Advantages of trust Increases relationship resilience Permits action with incomplete information Reduces complexity of all transactions Minimizes transaction trust

20 + Trust Models

21 + Galliard Family Business Advisor Core Training A key to building positive and sustainable relationships is Transactional Trust ~ GFBAI FBAC Training Manual

22 + Be a Trust Leader Start where you are and take baby steps: Be accountable. Eliminate/stop any trust destroying behaviors Create emotional safety Be vulnerable Develop your EQ

23 + B.R.A.V.I.N.G. Checklist Trust is braving connection Boundaries Reliability Accountability Vault Integrity Nonjudgment Generosity Source: Rising Strong by Brene Brown

24 + Trust advice from Astrachan and McMillan The best ways to create trust are to be trustworthy yourself and to extend trust to others. Trust Axiom: Generosity builds trust, secrecy destroys it. Be generous in these 5 areas: Financial Informaton Time Spirit Love, caring and nurturance

25 + Trust Matrix for clarification (name) Individual Team Family Company Honesty Intentions Skills & Abilities Communication

26 + #1 Trust Building Tip Galliard Founder and Board Chair, Lisë Stewart, says: Treat other people as if they matter. What does that mean? Listening all the way through without judgment. Caring about what they have to say. Caring about how they feel about what they have to say, and what they ve experienced. In that conversation and in that moment, they matter more than I do. That s what it means to really treat people as if they matter. When people believe they matter, that builds trust. Video available:

27 + Tools Some of our favorite trust building tools

28 + Tools: Books We Like

29 + Tools Online Charles Feltman s Trust Resource Bibliography A list of recommended books, articles, papers, web links on the subject of trust. g.com/site/wpcontent/uploads/resou rces_to_trust.pdf

30 + Tools Online Reina Consultancy Trust Quiz Trust Assessments

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32 + GFBAI Resource Library A wealth of information Happier Workplace Strategies Webinar: Emotional Intelligence Trust Building Tips Worksheet

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34 + Questions? Remember, we are here to help you to help YOUR clients! Thank you! Patty Love, Program Director