It s all about. inspiring people

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1 It s all about inspiring people

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3 inspiring people to share their employer s goals and reflect their organisation s values; to support and recognise each other s efforts to work harder and smarter, think creatively, and act with integrity to focus, learn and grow with change to lift their standards and expectations to perform at their best Solterbeck is Australia s leading performance improvement company. We deliver increased engagement and incremental performance amongst our clients employees and channel partners. Solterbeck has unique depth in three key service areas: Incentives (cash and non-cash), recognition and reward Conferences, incentive travel and business events Employee communications Whether it s reviewing your sales commission plan, delivering the ultimate travel reward, or communicating cultural change, Solterbeck will help you to inspire your people to deliver better business results.

4 incentives Everyone needs a little inspiration An inspiring INCENTIVE can deliver significant economic return through high levels of discretionary performance from employees and channel partners. Solterbeck develops a blueprint to map your program s design and deployment using our Performance Communication Reward Incentive Model. This creates a strategy that delivers continual benefits for the company, and rewards for its high performing people. We have unrivaled experience in all forms of incentive delivery: enterprisewide and role specific, cash and non-cash, results-focused and behaviour-based, quantitative and qualitative. Solterbeck will select the right program type for your situation, whether it s lifting sales performance, promoting better teamwork, increasing referrals or improving productivity. We then manage all elements for you, including data, communication materials, rewards and participant management. Solterbeck has developed a highly advanced suite of software to more effectively and cost efficiently manage your program. Sales results are accurately managed and delivered faster, programs are communicated better, and an incredible range of rewards are fulfilled with ease. We worked with Solterbeck to rethink our cash-only strategy for our sales teams, and to restructure our existing investment into a more flexible, more inspiring cash and points model. We then used Solterbeck again to make it all happen. Their strong software systems and day-in day-out attention to detail meant we could focus on getting on with business. Simon Cowl Manager Sales Remuneration Fosters Australia

5 Program Expertise KPI incentives Recognition programs Points programs Spot awards Commission plans Lead generation & referral programs Sales clubs High achiever clubs Sprints Sweepstakes Participant Expertise Sales teams Contact centres Production teams Enterprise-wide Retailers Channel partners Retailers & Outlets Agents & Dealers Our Blueprint for Success Performance Measurement & reporting Communication Design & delivery Reward Selection & fulfilment

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7 recognition Who do you recognise? RECOGNITION is a primary driver of engagement and is therefore a crucial business strategy for companies seeking to strengthen employee and channel partner relationships. Solterbeck s breadth of service helps companies develop and implement successful strategies that define what you recognise, how it s measured and communicated, and how you celebrate desired behaviours and relationships. Most companies offer some form of recognition. However, the reality is that management skills vary, and not every company implements an enterprise-wide approach. This causes inconsistency and delivers mixed messages that can leave questions about any one individual s importance. At Solterbeck, we identify specific measures that matter to your company, the methods that will translate into better personal and team relationships, improved company wide culture, and ultimately greater economic return for you. Method Expertise Peer recognition Management discretion Toolkits Spot awards Employee month/year Dealer month/year Points programs Team awards Benefits & privileges Intrinsic/non-financial Management training Our Service Framework Strategy & Design Program Management Measurement Expertise Behaviours Effort Values Loyalty Communication Materials & Rewards Length of service Milestones Outcomes Management & Reward Fulfillment Software Our employee research highlighted that we needed to offer more recognition to our staff. At the same time, we launched a new vision and values statement, and needed to make it meaningful. We used the skills and expertise of Solterbeck to plan, develop and launch a recognition program that enabled our employees to not only understand, but to live and breathe the behaviours that represent our values. Lisa Viskas Remuneration Services Manager National Foods Ltd

8 reward Rewards matter, but which rewards matter the most? REWARD is at the heart of pay for performance. Fundamental to the reward offering are range and service range for motivation and service to delight. Solterbeck provides a new level of professionalism in reward-for-performance. Our Reward Selection Model helps us to carefully match program objectives and participant motivation to the rewards and service, to inspire and ensure satisfaction. Our core range is extensive, with over 2000 rewards from market leading brands and suppliers, and includes cash, non-cash, merchandise, vouchers, travel, conferences, events, experiences and even charitable donations. And, we can tailor rewards to your special needs. Solterbeck can also provide a service to participants that delivers to the high expectations of someone who has earned their reward. This includes ease of online fulfilment, enquiry services and gift wrapping. Reward Selection Cash Merchandise Travel Conferences Experiences Vouchers Group events Non-financial Tailored rewards

9 Strategic Expertise Online & offline Points programs Achiever clubs Open & closed structures Sales sprints & marathons As one of Australia s largest employers, Optus' reward & recognition requirements are extensive and diverse. Solterbeck helps us with everything - thousands of online rewards for our points program; bulk gift-vouchers for various informal incentives; group travel and events for our top performers; certificates and the like for our recognition activities. The big benefit is that they take care of all the small detail as well - process planning, enquiry lines, record keeping, tax reporting. Gary Cobley Remuneration and Benefits Consultant Optus, Performance & Reward

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11 travel Big ideas and small details - the difference between a life experience and a wasted journey TRAVEL is a powerful motivational tool and reward for high performing employees and channel partners. Solterbeck delivers inspiring and unforgettable incentive travel experiences both nationally and internationally, by combining big picture creativity with careful management of the smallest detail. With incentive travel, experience matters. We hold a Travel Agent s License. We ve travelled to more than 100 countries and 300 cities over 20 years. We have worldwide networks and an infrastructure to manage every program element in-house, from selecting the right destination through to participant extension travel. We give your people inspiration to perform at their best. We give you peace-of-mind that they will experience the ultimate money can t buy reward. Big ideas we have created: 1,000 company branded kites flying on the Great Wall of China Guests landed via helicopter onto a private luxury cruiser in the middle of the Indian Ocean Purpose-built 6 star accommodation, 200km from the nearest power point Humanitarian experience - building huts for shelter and installing computers to help educate under privileged African children Small details we never overlook: Pre-event initiatives such as themes, invitations, launches, delegate handbooks, teaser items, destination websites, simplified registration, booking preferences, travel wallets, personalised merchandise and extension travel arrangements Event services such as luxury transfers, hosted airport arrivals, luggage handling, priority check-in, timely refreshments, daily itineraries, pillow drops, branded menus, unique experiences and group hosts Post-event items such as photo albums, image galleries, highlight videos, participant surveys and mementos We didn t think last year's program could be topped, but Solterbeck did it again they do an amazing job managing our annual incentive program. Each year we take our top clients overseas. It s exceptionally important that all arrangements are 100%. Solterbeck s attention to detail, fresh and creative ideas are truly amazing. The service our clients receive prior to travelling is outstanding, and the experiences they enjoy whilst away are first class. Professionalism and a high degree of organisational skills make working with Solterbeck a pleasure. Nicoletta Peruzzo, Salon Trade Marketing & Events Manager, Henkel Cosmetics

12 conferences When you're on show you have to look good CONFERENCES connect, educate and reward employees and channel partners, creating enduring relationships, better understanding and shared knowledge. Your last conference is the only one that matters. We II make every program better, each with an impact that lasts far longer than the event itself. We know it s often the only chance you have to gather your audience in one place to communicate your message. Your reputation hinges on the logistics as much as the content. Solterbeck s expertise will create content that delivers the right message, in the right way. We ve also earned an enviable reputation for our ability to manage the hundreds of logistical elements involved in ensuring your company looks good at every stage. We create conferences that are exciting, even thrilling. We find the perfect venue, and invite exceptional speakers. We stage magnificent gala dinners, events and activities. Details are paramount - name tags are correct, transfers are on time and check-ins a breeze. We know the business aspect of a conference is critical too, so we can assist you with taxation planning. So whether it s 1,500 delegates to China, 500 to Sydney or 50 to Rio, you can relax knowing Solterbeck has every detail covered.

13 Solterbeck partners us in managing our annual agent conference. They ensure successful, motivational and highly enjoyable conference experiences. All organisational aspects and themed dinners are nothing short of excellent. Solterbeck s professionalism and guidance and their willingness to embrace our ideas, make for conferences that are superb. Jon Fox, General Manager Insurance Operations, Elders Insurance Limited Management Expertise Destination & venue selection Site inspections Program design Travel Accommodation Theming Communication materials Registrations Merchandise Conference materials Conference program Budgeting Third party management Supplier negotiations Delegate management On-site management Expos Gala dinners Special events Audio visuals & staging Speakers & entertainment Team-building activities Hospitality desks Transfers Tours Leisure activities Partner programs Pre & post extension travel Post analysis Taxation review

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15 events If you ve got something important to say, make an event of it An EVENT may be part of a conference or incentive program, or it can stand alone. It can be an ideal way to inform, educate, reward and build relationships. Important announcements, major changes in direction, a new product launch, or saying thanks for a job well done, can all be significant moments in a company s life. Solterbeck has made an art of making these moments into meaningful and memorable events. We create that WOW effect. The quality of the presentation will make it meaningful, and the quality of the experience will make it memorable. We carry your goals with us in every aspect of planning and execution, creative development and delivery. We take care of every detail, from moment to moment. Nothing is left to chance, and everything matters. We develop inspiring ideas 24 hour 007 Bond adventure as a team celebration Transforming a tired conference room into a lively circus Product launch mid air on a privately chartered aircraft Gala dinner with a backdrop of a burning cane field less than 50 metres away Event Expertise Launches Roadshows Presentations Training Planning Celebrations Entertaining Team building Awards nights Gala dinners Parties and balls Sporting marquees Each year we run a road show around Australia - 6 events in 2 weeks. It's a one night event for our top clients so it's incredibly important that they experience something exceptional. Solterbeck dream up fantastic themes and their detailed planning makes what could be a nightmare, a breeze. Ashley Mackrell, National Account Executive, Optus Pre Paid

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17 communication It's important how you talk to people Shared goals, common values, product knowledge, engagement, and awareness of benefits and rewards; these are all proven drivers of business performance. But they also depend on the quality of COMMUNICATION. Solterbeck combines the universal principles of effective communication - create attention and interest, build desire and stimulate action - with specific understanding of the emotional and cognitive drivers of employee and channel audiences. There is a significant difference between advertising to consumers and talking to employees. And what you say to employees may not be what you should say to channel partners. Simply extending the advertising theme is not enough to bring the insiders on-side. This is where Solterbeck shines. We help you communicate the right message, to the right business audience, in clever ways that will inform, educate, motivate and inspire your people. Media Expertise Print Benefit brochures Product information Launch packs Field kits CD-ROMs and DVDs Teasers Online Personalised (data-driven) s HTML s Audio-visual conferencing content Interactive web pages Environmental Merchandising Theming and decoration SMS/MMS Desired awards Exquisite room drops Face-to-face Field kits Powerpoint shows Meetings Events Content Expertise Staff benefit programs Campaign bulletins Publishing company values Employee suggestion programs Products/services information and training Channel and staff websites Performance incentives Recognition programs Incentive travel programs Conferences and events Retail standards Customer service standards Solterbeck continues to impress us with their ability to deliver consistently creative ways of engaging with our frontline staff. They really understand our business and always manage to create something extra special from each brief. We value the strong partnership we have with Solterbeck. Jacqueline Phillips National Marketing Manager, Brand & Campaigns ANZ Financial Planning

18 leading edge software solutions Solterbeck has pioneered the use of technology to provide unique management, communication and fulfillment advantages to clients. All software is delivered on-line on-demand. All functionality is highly configurable and totally customisable. Scope is unrivalled yet available at a fraction of the price of ground-up solutions. A dedicated development team ensures the highest standards of security and support, and with continued enhancements, these systems remain best-in-class. REWARDCENTRE Incentive Management Software Suits merchandise, experience and voucher programs (both points-accumulation and non-points models) Automates management of performance data, program communication, reward ranging and redemption Over 40 configurable modules provide extensive flexibility to tailor the software without development cost or risk PERFORMANCECENTRE Sales Incentive Management Software Suits cash programs including commission plans and bonus payments Gathers, interrelates, calculates and communicates incentive pay and performance Accommodates complex and changing relationships between participants, managers, territories, products and customers, for multiple plans, over multiple time periods EVENTCENTRE Conference & Event Management Software Suits group travel and event programs Provides an easy and inexpensive means of publishing event text and images to build participant desire and communicate functional information Optional modules such as progress capsules, online registration, surveys, weather reports, countdown clocks and photo albums enhance both the participant experience and management control

19 Who we are More than 20 years of excellence Solterbeck has a long history of inspiring people. Today, we are one of Australia s largest performance improvement companies, working for many of the world s biggest corporations, in multiple international markets. We are privately owned. Our Directors, Sue Jackson, Heather Broughton, David Jackson and David Marshall, bring together a unique combination of disciplines management, marketing, human resources, finance, travel and events. We have been recognised with a myriad of industry awards in every aspect of performance improvement. Solterbeck is a Licensed Travel Agent and member of the Travel Compensation Fund with influential alliance partners around the world. How we do it Sound strategy is the starting point We must know your business and objectives inside out. Then, beginning with a sound strategy, we add creative ideas, detailed management and market leading processes to bring programs to successful fruition. Proprietary planning and management models, documented processes and extensive reporting capability, are all supported by Australia s broadest suite of incentive, commission, recognition, reward, communication and event management software. We don't just run programs, we plan and manage ways to get results. Our culture When you are inspiring people, you need an inspiring team Our people will exceed expectation. Pro-active, they will never wait to be prompted to build on experience and improve their work for clients. As can do people, Solterbeck makes it happen in a spirit of genuine partnership, so that you know that not only will your job be done, it will be done in the best possible way.

20 63 York Street PO Box 469 South Melbourne Victoria 3205 Australia T F E enquiry@solterbeck.com Incentives Recognition Reward Travel Conferences Events Communication inspiring people