Recent Challenges with Storm Recovery. Safety First and Always

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1 Recent Challenges with Storm Recovery

2 Eversource Profile We are one company focused on delivering safe, reliable energy and superior customer service. Safely providing energy to 3.6 million customers in 525 cities and towns 4,500 miles of electric transmission line 72,000 miles of electric distribution line 6,300 miles of natural gas distribution piping Committed to being a strong community and business partner 1

3 How We Deliver

4 What is a Successful Restoration? One where the lights get turned back on with ZERO HARM ZERO HARM: No injuries No motor vehicle events No public events No self inflicted outages No collateral damage as a result of restoration Is this a lot to ask?? 3

5 Plan the Work & Work the Plan!

6 Planned vs. Unplanned Events Storm Events can come in many types and sizes Planned Nemo Super Storm Sandy Joaquin Unplanned Snow-tober February wind storm (NH) Tornado(s) Irma Harvey While we may or may not have time to prepare for the storm we have time to plan our work. 5

7 Planned Storms We have advanced notice Time to prepare and activate Emergency Preparedness (EP) Guidelines/Playbook Time to line up additional contractor resources Establish on board processing center(s) Contractors go through registration and then safety on boarding prior to or immediately after storm hits Hurricane Irene: Cat 1 storm formed August $7.3 Billion in damages and at least 45 fatalities 6

8 Irma

9 Hurricane Harvey 8

10 Unplanned Storms Little to no time to prepare Contractors typically on boarded after the event Contractors dispatched direct to service centers for work assignment and on boarding Typically less formal registration system More of a scramble to get safety on boarding 9

11 Readiness Conditions 10

12 ERP Levels Depending on the anticipated or actual outcome we have levels 1-5: Level 5 Normal Operations Level 4 Upgraded Normal Operations Level 3 Moderate Regional Event Level 2 Serious Event (severe) Level 1 Full Scale (significant) 11

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15 Contractor On-Boarding Objective: Provides instructions that pertain to establishing and maintaining a safe working environment for all non-eversource Energy personnel as well as Eversource employees and the public. Applicability: This procedure is used by Non-Eversource Energy workers to guide them through what is expected of them before and during restoration efforts. 14

16 Information Transfer OSHA s rules for Transmission, Distribution, and Generation ( , General Industry & 1926 Subpart V, Construction) include new or revised provisions on host employers and contractors. The provisions on host employers and contractors include requirements for host employers and contract employers to exchange information on known hazards and on: Existing conditions, Characteristics, Design, Operation of the host employer's installation. 15

17 Host Contractor Definitions: Host Employer (A.k.a. the utility): An employer that operates, or that controls the operating procedures for, an electric power generation, transmission, or distribution installation on which a contract employer is performing work covered by [the standard]. Contract Employer (Storm Contractor): An employer, other than a host employer, that performs work covered by (the standard) under contract 16

18 Host Employer Responsibilities Before work begins, the host employer shall inform contract employers of: Known conditions and characteristics of the system related to safety of work being performed. Information about the design and operation of the host employer s installation that the contract employer needs to make the assessments required Any other information about the design and operation that the contractor requests and is known and related to safety Host Employer is not responsible to go out and inspect conditions prior to contractor going to work If Host has the information, from surveys etc. they must provide it. If Host does not have it, they do not need to perform surveys. 17

19 Host Employer Responsibilities Eversource uses the following to transfer necessary information: Eversource External Mutual Aid Safety Briefing User Guide Circuit Maps Policies & Procedures These can be accessed via EEI Contractor Safety web site Standards Storms can bring challenges around transferring some of this information 18

20 Existing Characteristics and Conditions Characteristics: 1. Nominal voltages of lines and equipment 2. Minimum Approach Distances 3. Presence of Hazardous Induced Voltages 4. Presence of Protective Grounds and Equipment Grounding Conductors 5. Locations of circuits and Equipment Conditions: 1. Condition of Protective Grounds and Equipment Grounding Conductors 2. Conditions of Poles 3. Environmental Conditions (Relating to Safety) 19

21 Contractors Responsibility Ensure that each of its employees is instructed in the hazardous conditions relevant to the employee s work that the contract employer is aware of as a result of information communicated to the contract employer by the host employer shall advise the host employer of any unanticipated hazardous conditions found during the contract employer s work that the host employer did not mention within 2 days. Share all applicable information provided from the host employer with any subcontractor and their own employees Conduct a detailed (documented) job brief covering all known hazards including the list of characteristics and conditions provided by OSHA for each job 20

22 Host Employer and Contract Employer Responsibilities Information about the design and operation of the host employer s location that the contract employer might need in order to make assessments. Any other information about the design and operation of the host employer s installation that is known by the host employer, which the contract employer requests (and that are related to the protection of the contract employees). Transfer of information during storm restoration will be communicated through the contractor onboarding process and as necessary throughout the restoration 21

23 Contractor Work Rules 22

24 Contractor Work Rules Worker Responsibilities We are asking a lot. Daily Safety Messages Storm Safety Message provided daily to be shared with all employees Communicating to Defuse Potentially Threatening/Violent Behavior Customer expectations are changing Response to a Serious Accident Know your critical information (location etc) Conducting a Documented Job Briefing One of the most important things we do! Identify hazards and mitigation factors 23

25 WZTC Work Area Protection. your biggest exposure? 24

26 Recent Significant Events in Company Work Zones

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28 OSHA Involvement On significant restoration events many times utilities will partner with local area offices: OSHA Involvement: Present at on-board meetings with contractors Attend morning safety briefings Ride along with utility supervisor performing field visits Typically non enforcement mode Provide Fact Sheets, checklist and additional resources to help keep employees and public safe during restoration 27

29 Contact Information Each restoration contractor provided contact lists for: Safety Department reps Dispatch centers Incident Command Centers (ICC) Designated company rep. 28

30 Recent Storm Challenges Travel to work locations (convoy) Fuel Accommodations Food Coordination of work packages Multiple companies/crew working in relatively small are Fatigue Return trip 29

31 Mobile Response Center 30

32 Fuel can become an issue 31

33 Logistics 32

34 Many Moving Parts in Tight Area 33

35 PT Tent 34

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