Emerging Veteran Opportunities Citi Veteran Recruiting November 2018

Transcription

1 Emerging Veteran Opportunities Citi Veteran Recruiting November 2018

2 Contents Citi Opportunities in Arizona.3-6 Citi Opportunities in Delaware Citi Opportunities in Florida 9-13 Citi Opportunities in Idaho Citi Opportunities in Kentucky Citi Opportunities in Texas 20-21

3 Position Title: Customer Service Representative - Legacy Requisition Number: Location: Tucson, AZ Achievements with impact: that s what drives us. How about you? We are looking for highly motivated, energetic and dedicated individuals to fill the roles of Customer Specialist 3. The role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Representatives will interact with clients to address and resolve inquiries by taking ownership of the client experience On a day to day basis our Customer Service Representatives will be called on to: Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction Effectively break down information and identify opportunities to gain client agreement and trust Take ownership of every client experience Utilize good judgment and understanding of company policy to effectively make decisions to resolve client issues Achieve monthly individual and team based targeted performance goals Commit to treating clients and teammates with the utmost integrity and respect Challenge yourself and raise the bar for excellence in customer service Qualifications Minimum 1 year of customer service experience preferred (financial services, call center, retail, etc.) Excellent communication, decision making, persuasion and problem resolution skills Experience working in fast-paced, goal oriented and team based structured environment Proficiency with Windows based applications (ability to navigate within multiple screens) High School Diploma, GED or relevant experience required

4 Position Title: Customer Service-Client Resolution Requisition Number: Location: Tucson, AZ Description: Achievements with impact: that s what drives us. How about you? We are looking for Customer focused people to fill the role of Collections Representative providing Customer Payment Resolutions. This is a solutions oriented role that is fast-paced and relies on the ability to think and react quickly, formulate creative solutions, and serve clients with dedication. On a day to day basis our Collections Representatives will be called on to: Negotiate payment plans to resolve delinquencies with cardholders. Help a client avoid credit damage/bankruptcy Educate clients on how to rebuild their credit and maintain a healthy credit score Use a computerized system for tracking, information gathering, and/or troubleshooting Support your team in achieving their monthly repayment and service targets Take part in career development and skills training sessions Challenge yourself to go one better for clients and raise the bar for excellence in customer service We find that in order to be successful in this role candidates should have: Minimum 1-year customer service experience preferred (financial services, call center, retail, etc.) High School Diploma, GED or equivalent experience Proficiency with Windows based applications Excellent communication and negotiation skills An understanding of Collections fundamentals Experience working in a fast-paced environment A commitment to dealing with clients and team mates with the utmost integrity and transparency Thick skin and an unflappable nature the ability to deal with a variety of personalities and scenarios The ability to empathize with clients who may be going through a hard time and the dedication to guide them through their situations An open and friendly way of communicating that can put clients and colleagues at ease (External):

5 Position Title: App s Developer Intermediate Programmer Analyst Requisition Number: Location: Tucson, AZ Job Summary/Description: This position will be responsible for web based applications supporting Customer Service Operations, Sales and Compliance. The successful candidate will have a strong understanding of computer programming, information security, database administration, and server administration. Job Responsibilities: Assist in the design, development and maintenance of applications for website and business operations Interface with IT support teams to maximize server and database performance Understand the business needs and work closely with the Information Security Office to ensure all security related processes are in compliance and with published standards Follows current standards for coding, testing, debugging and implementation Solves and works on intermediate level issues to develop solutions Qualifications / Technical Requirements: Windows Server Operating System Microsoft SQL Server ASP.NET Visual Basic C# BS or BA in Computer Programming or equivalent experience.

6 Position Title: First Call Customer Care Collections Location: Tucson, AZ Requisition Number: Description: On a day to day basis our Collections Representatives will be called on to: Negotiate payment plans to resolve delinquencies with cardholders. Help a client avoid credit damage/bankruptcy Educate clients on how to rebuild their credit and maintain a healthy credit score Use a computerized system for tracking, information gathering, and/or troubleshooting Support your team in achieving their monthly repayment and service targets Take part in career development and skills training sessions Challenge yourself to go one better for clients and raise the bar for excellence in customer service Qualifications: We find that in order to be successful in this role candidates should have: Minimum 1-year customer service exp. preferred (financial services, call center, retail, etc.) High School Diploma, GED or equivalent experience Proficiency with Windows based applications Excellent communication and negotiation skills An understanding of Collections fundamentals Experience working in a fast-paced environment A commitment to dealing with clients and team mates with the utmost integrity and transparency The ability to deal with a variety of personalities and scenarios The ability to empathize with clients who may be going through a hard time and the dedication to guide them through their situations An open and friendly way of communicating that can put clients and colleagues at ease

7 Position Title: Loan Document & Processing Associate Analyst 2 Requisition Number: Location: New Castle, DE 100 Veteran Friendly Company s with a Veteran Friendly culture and a robust Veteran Network. Key Responsibilities: Experiencing building MIS, reports, and reconcilements using Microsoft Excel and macro writing Experience building Microsoft Databases for organizations up to 250 people Ensure all MIS reporting is completed & distributed according to report frequency using Macros Propose and initiate changes to streamline processing environment without sacrificing controls Record monthly P&L Entries for record keeping purposes in systems such as EDCS Liaise with technology & monitor Oasys feeds to the cash break reconciliation tool Monitor Process Flows to confirm Auto Match Analysis is trending upward Review and Match Approve proposed match groups within a reasonable threshold Develop Debit and Credit tags in systems such as Flexcube, Cash Break Manager (CBM), Recon, and TLM Web Connect Keep procedure documents current and record managerial sign-off annually Conduct quarterly Manager s Control Assessment (MCA) tests with Risk Control officers Participate in system UAT testing & business continuity testing Macro writing experience a requirement Visual Basic Program experience preferred Qualifications: Excellent desktop, spreadsheet skills, and database creation skills with advanced knowledge of Microsoft Excel and Access Bachelor's Degree and/or commensurate amount of Investment Banking experience Knowledge of the Corporate Loan Product and/or Syndicated Loans Excellent organization and problem-solving skills Excellent verbal and written communication skills Strong problem solving, research and analytical skills Ability to multi-task in a constantly changing environment Ability and willingness to work in a high paced environment, with daily routine operations

8 Position Title: Loan Document & Processing Associate Analyst 2 Requisition Number: Location: New Castle, DE 100 Veteran Friendly Company s with a Veteran Friendly culture and a robust Veteran Network. Key Responsibilities: Responsible for conducting a thorough review and execution of loan assignment agreements to transfer various loan positions amongst investors and ensure credit agreement compliance across all Citi agented facilities. Coordinate trade closing and proactively communicate with Citi's customers to minimize agency delays while maintaining a portfolio of 300+ open trades. Ensure accurate record keeping of traded positions for Citi-Agented facilities in Citi's proprietary systems and perform reconciliation to identify and rectify systemic fails that may occur. Work directly with loan underwriting to assist in completing various loan activity within set time frames, perform daily loan pay downs, and maintain all cash movement while performing activity reconciliation. Must demonstrate an ability to interpret and understand various Loan Credit Agreements to better educate and serve our customers regarding intricacies of the agreements. Provide management with daily updates on activities, review issues and concerns within the assigned portfolio, and dimension solutions to achieve client satisfaction. Develop strong working relationships with internal and external counterparties to ensure accurate execution of trades. Pro-actively identify and work to resolve potential risk and legal issues while accurately communicating pending concerns to all affected parties. Qualifications: Bachelor s degree or equivalent job experience. Strong knowledge of Microsoft Office products (Outlook, Word) with focus on Excel. Exceptional written and verbal communication. Must think independently to resolve unique issues. Must be able to handle highly demanding external counterparties and internal clients such as trading desks and platinum accounts. Able to effectively analyze legal documentation such as credit agreements. Understanding of capital market operations and syndicated loan trading preferred but not required. Understanding of LSTA Par and Distressed documentation preferred but not required.

9 Position Title: App s Developer Intermediate Programmer Analyst Requisition Number: Location: Jacksonville, FL Job Summary/Description: This position will be responsible for web based applications supporting Customer Service Operations, Sales and Compliance. The successful candidate will have a strong understanding of computer programming, information security, database administration, and server administration. Job Responsibilities: Assist in the design, development and maintenance of applications for website and business operations Interface with IT support teams to maximize server and database performance Understand the business needs and work closely with the Information Security Office to ensure all security related processes are in compliance and with published standards Follows current standards for coding, testing, debugging and implementation Solves and works on intermediate level issues to develop solutions Qualifications / Technical Requirements: Windows Server Operating System Microsoft SQL Server ASP.NET Visual Basic C# BS or BA in Computer Programming or equivalent experience.

10 Position Title: Collections Call Center Representative Collections Requisition Number: Location: Jacksonville, FL Description: Achievements with impact: That s what drives us. How about you? We are looking for highly motivated, energetic and dedicated individuals to fill the role of Customer Service in Service. This role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Representatives will interact with clients to address and resolve inquiries by taking ownership of the client experience. On a day to day basis our Collections Representatives will be called on to: Work with customers on payment plan solutions to resolve delinquencies with cardholders. Help a client avoid credit damage/bankruptcy Educate clients on how to rebuild their credit and maintain a healthy credit score Use a computerized system for tracking, information gathering, and/or troubleshooting Support your team in achieving their monthly repayment and service targets Take part in career development and skills training sessions Challenge yourself to go one better for clients and raise the bar for excellence in customer service Qualifications: Minimum 1-year customer service experience preferred (financial services, call center, retail, etc.) High School Diploma, GED or equivalent experience Proficiency with Windows based applications Excellent communication and negotiation skills An understanding of Collections fundamentals Experience working in a fast-paced environment A commitment to dealing with clients and team mates with the utmost integrity and transparency Thick skin and an unflappable nature the ability to deal with a variety of personalities and scenarios The ability to empathize with clients who may be going through a hard time and the dedication to guide them through their situations An open and friendly way of communicating that can put clients and colleagues at ease (External):

11 Position Title: Fraud Customer Service Representative Requisition Number: Location: Jacksonville, FL Description: Fraud Representative On a day to day basis our Fraud Representatives will be called on to: Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction Identify credit card behaviors that pose future risk to the client and Citi Develop a trusting relationship with the client, while taking action to reduce fraud exposure in its earliest stages Investigate unbilled and posted transactions to resolve identity and transaction fraud Achieve monthly individual and team based targeted performance goals Commit to treating clients and teammates with the utmost integrity and respect Challenge yourself to go one better for clients and raise the bar for excellence in customer service Qualifications Minimum 1year customer service experience preferred (financial services, call center, retail, etc.) Excellent communication, judgment and problem resolution skills Ability to interpret data and organize information Experience working in fast-paced, structured work environment Proficiency with Windows based applications Enthusiasm for working within a collaborative, challenging and rewarding culture High School Diploma, GED or relevant experience required

12 Position Title: Customer Service Associate Requisition Number: Location: Jacksonville, FL Achievements with impact: that s what drives us. How about you? We are looking for highly motivated, energetic and goal driven individuals to fill the role of Customer Service and Sales or Solutions Representative. This role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with the utmost dedication. Representatives will identify and offer new opportunities and solutions by evaluating the customer s financial needs and focusing on how our products can better serve their financial goals. On a day to day basis our Customer Service and Solutions Representatives will be called on to: Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction (Inbound Calls) Effectively link client s needs to product service solutions within a complex sales based environment Educate clients regarding the value and benefits associated with Citi products and services Achieve monthly individual and team based performance targeted sales goals Commit to treating clients and teammates with the utmost integrity and respect Challenge yourself and raise the bar for excellence in customer service Must be able to work evenings or overnight Qualifications: Minimum 1 to 2 years of sales and customer service experience (financial services, call center, retail, etc.) Excellent communication, decision making, persuasion and problem resolution skills Experience working in fast-paced, goal oriented and team based structured environment Proficiency with Windows based applications (ability to navigate within multiple screens) High School Diploma, GED or relevant experience required

13 Position Title: IT Java Developer Requisition Number: Location: Jacksonville, FL Job Overview: The IT Java Developer position will be a hands-on role within the Citi Retail Services Desktop Systems team. This person will join a highly dynamic team to build, integrate, and provide on-going support for time-sensitive projects involving the Citi Retail Services Customer Service Desktop. The successful candidate will be involved in design decisions, a proponent of best practices, highly engaged with partners/the business and other technical teams, and lead/participate in complex coding challenges. Qualifications: B.S. Computer Science, Software Engineering, Engineering, MIS or equivalent work experience Excellent verbal and written communication skills. Hands-On technical experience in Java, HTML5, Spring Framework, Java Script, and Oracle. Salesforce and/or Apex development experience is a plus Working knowledge of MS Office desktop tools (Visio, MS Project, MS Word, MS PowerPoint, MS Excel). Experience with JIRA and ALM (aka Quality Center) is a plus Experience with the Windows Server 2008 and Windows 7 or higher environment Strong initiative and passion in learning new functionality, and the ability to work both individually and part of large teams Ability to collaborate with technology and business in ambiguous situations, meeting or exceeding customer and partner expectations. Experience in supporting contact center-based applications/processes and development/support for external partners and other LOBs is a plus. Experience with Agile implementation methodologies preferred

14 Position Title: Customer Service in Collections Requisition Number: Location: Boise, ID Description: We are looking for ambitious people to fill the role of Collections Representative. The Collections role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with the utmost dedication. On a day to day basis our Collections Representatives will be called on to: Negotiate payment plans to resolve delinquencies with cardholders. Help a client avoid credit damage/bankruptcy Educate clients on how to rebuild their credit and maintain a healthy credit score Use a computerized system for tracking, information gathering, and/or troubleshooting Support your team in achieving their monthly repayment and service targets Take part in career development and skills training sessions Challenge yourself to go one better for clients and raise the bar for excellence in customer service Qualifications: Minimum 1-year customer service experience preferred (financial services, call center, retail, etc.) High School Diploma, GED or equivalent experience Proficiency with Windows based applications Excellent communication and negotiation skills and an understanding of Collections fundamentals Experience working in a fast-paced environment A commitment to dealing with clients and team mates with the utmost integrity and transparency Thick skin and an unflappable nature the ability to deal with a variety of personalities and scenarios The ability to empathize with clients who may be going through a hard time and the dedication to guide them through their situations An open and friendly way of communicating that can put clients and colleagues at ease (External):

15 Position Title: Customer Service Representative Requisition Number: Location: Boise, ID Description: We are looking for ambitious people to fill the role of Collections Representative. The Collections role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with the utmost dedication. On a day to day basis our Collections Representatives will be called on to: Negotiate payment plans to resolve delinquencies with cardholders. Help a client avoid credit damage/bankruptcy Educate clients on how to rebuild their credit and maintain a healthy credit score Use a computerized system for tracking, information gathering, and/or troubleshooting Support your team in achieving their monthly repayment and service targets Take part in career development and skills training sessions Challenge yourself to go one better for clients and raise the bar for excellence in customer service Qualifications: Minimum 1-year customer service experience preferred (financial services, call center, retail, etc.) High School Diploma, GED or equivalent experience Proficiency with Windows based applications Excellent communication and negotiation skills and an understanding of Collections fundamentals Experience working in a fast-paced environment A commitment to dealing with clients and team mates with the utmost integrity and transparency Thick skin and an unflappable nature the ability to deal with a variety of personalities and scenarios The ability to empathize with clients who may be going through a hard time and the dedication to guide them through their situations An open and friendly way of communicating that can put clients and colleagues at ease (External):

16 Position Title: Customer Service Specialist 2 nd Shift Requisition Number: Location: Florence, KY Achievements with impact: that s what drives us. How about you? We are looking for highly motivated, energetic and goal driven individuals to fill the role of sales representatives. This role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with the utmost dedication. Representatives will identify and offer new opportunities and solutions by evaluating the customer s financial needs and focusing on how our products can better serve their financial goals. On a day to day basis our Customer Service Representatives will be called on to: Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction Effectively break down information and identify opportunities to gain client agreement and trust Take ownership of every client experience Utilize good judgment and understanding of company policy to effectively make decisions to resolve client issues Achieve monthly individual and team based targeted performance goals Commit to treating clients and teammates with the utmost integrity and respect Challenge yourself and raise the bar for excellence in customer service Qualifications Minimum 1 year of customer service experience preferred (financial services, call center, retail, etc.) Excellent communication, decision making, persuasion and problem resolution skills Experience working in fast-paced, goal oriented and team based structured environment Proficiency with Windows based applications (ability to navigate within multiple screens) High School Diploma, GED or relevant experience required

17 Position Title: Customer Service Specialist Requisition Number: Location: Florence, KY Achievements with impact: that s what drives us. How about you? We are looking for highly motivated, energetic and goal driven individuals to fill the role of sales representatives. This role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with the utmost dedication. Representatives will identify and offer new opportunities and solutions by evaluating the customer s financial needs and focusing on how our products can better serve their financial goals. On a day to day basis our Customer Service Representatives will be called on to: Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction Effectively break down information and identify opportunities to gain client agreement and trust Take ownership of every client experience Utilize good judgment and understanding of company policy to effectively make decisions to resolve client issues Achieve monthly individual and team based targeted performance goals Commit to treating clients and teammates with the utmost integrity and respect Challenge yourself and raise the bar for excellence in customer service Qualifications Minimum 1 year of customer service experience preferred (financial services, call center, retail, etc.) Excellent communication, decision making, persuasion and problem resolution skills Experience working in fast-paced, goal oriented and team based structured environment Proficiency with Windows based applications (ability to navigate within multiple screens) High School Diploma, GED or relevant experience required

18 Position Title: Customer Service Specialist - Online and Mobile Support Customer Service Requisition Number: Location: Florence, KY Achievements with impact: that s what drives us. How about you? We are looking for highly motivated, energetic and goal driven individuals to fill the role of sales representatives. This role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with the utmost dedication. Representatives will identify and offer new opportunities and solutions by evaluating the customer s financial needs and focusing on how our products can better serve their financial goals. On a day to day basis our Customer Service Representatives will be called on to: Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction Effectively break down information and identify opportunities to gain client agreement and trust Take ownership of every client experience Utilize good judgment and understanding of company policy to effectively make decisions to resolve client issues Achieve monthly individual and team based targeted performance goals Commit to treating clients and teammates with the utmost integrity and respect Challenge yourself and raise the bar for excellence in customer service Qualifications Minimum 1 year of customer service experience preferred (financial services, call center, retail, etc.) Excellent communication, decision making, persuasion and problem resolution skills Experience working in fast-paced, goal oriented and team based structured environment Proficiency with Windows based applications (ability to navigate within multiple screens) High School Diploma, GED or relevant experience required

19 Position Title: App s Developer Intermediate Programmer Analyst Requisition Number: Location: Florence, KY Job Summary/Description: This position will be responsible for web based applications supporting Customer Service Operations, Sales and Compliance. The successful candidate will have a strong understanding of computer programming, information security, database administration, and server administration. Job Responsibilities: Assist in the design, development and maintenance of applications for website and business operations Interface with IT support teams to maximize server and database performance Understand the business needs and work closely with the Information Security Office to ensure all security related processes are in compliance and with published standards Follows current standards for coding, testing, debugging and implementation Solves and works on intermediate level issues to develop solutions Qualifications / Technical Requirements: Windows Server Operating System Microsoft SQL Server ASP.NET Visual Basic C# BS or BA in Computer Programming or equivalent experience.

20 Position Title: Fraud Operations Specialist-III Requisition Number: Location: San Antonio, TX Description: Fraud Representative On a day to day basis our Fraud Representatives will be called on to: Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction Identify credit card behaviors that pose future risk to the client and Citi Develop a trusting relationship with the client, while taking action to reduce fraud exposure in its earliest stages Investigate unbilled and posted transactions to resolve identity and transaction fraud Achieve monthly individual and team based targeted performance goals Commit to treating clients and teammates with the utmost integrity and respect Challenge yourself to go one better for clients and raise the bar for excellence in customer service Qualifications Minimum 1year customer service experience preferred (financial services, call center, retail, etc.) Excellent communication, judgment and problem resolution skills Ability to interpret data and organize information Experience working in fast-paced, structured work environment Proficiency with Windows based applications Enthusiasm for working within a collaborative, challenging and rewarding culture High School Diploma, GED or relevant experience required

21 Position Title: IT Java Developer Requisition Number: Location: Irving, TX Job Overview: The IT Java Developer position will be a hands-on role within the Citi Retail Services Desktop Systems team. This person will join a highly dynamic team to build, integrate, and provide on-going support for time-sensitive projects involving the Citi Retail Services Customer Service Desktop. The successful candidate will be involved in design decisions, a proponent of best practices, highly engaged with partners/the business and other technical teams, and lead/participate in complex coding challenges. Qualifications: B.S. Computer Science, Software Engineering, Engineering, MIS or equivalent work experience Excellent verbal and written communication skills. Hands-On technical experience in Java, HTML5, Spring Framework, Java Script, and Oracle. Salesforce and/or Apex development experience is a plus Working knowledge of MS Office desktop tools (Visio, MS Project, MS Word, MS PowerPoint, MS Excel). Experience with JIRA and ALM (aka Quality Center) is a plus Experience with the Windows Server 2008 and Windows 7 or higher environment Strong initiative and passion in learning new functionality, and the ability to work both individually and part of large teams Ability to collaborate with technology and business in ambiguous situations, meeting or exceeding customer and partner expectations. Experience in supporting contact center-based applications/processes and development/support for external partners and other LOBs is a plus. Experience with Agile implementation methodologies preferred

22