2017 MDRT Annual Meeting e-handout Material. Building an Engaged Organization

Transcription

1 2017 MDRT Annual Meeting e-handout Material Title: Speaker: Building an Engaged Organization Jennifer A. Borislow, CLU Mark S. Gaunya, GBA Presentation Date: Tuesday, June 6, 2017 Presentation Time: Session Room: 3:30-4:30 p.m. Hilton - Orlando Ballroom IV The Million Dollar Round Table (MDRT) does not guarantee the accuracy of tax and legal matters and is not liable for errors and omissions. You are urged to check with tax and legal professionals in your state, province or country. MDRT also suggests you consult local insurance and security regulations and your company s compliance department pertaining to the use of any new sales materials with your clients. The information contained in this handout is unedited; errors, omissions and misspellings may exist. Content may be altered during the delivery of this presentation Million Dollar Round Table Million Dollar Round Table 325 West Touhy Ave. Park Ridge, IL USA

2 Slide 1 Jennifer A. Borislow, CLU Mark S. Gaunya, GBA Building an Engaged Agency Slide 2 A little about Borislow Insurance Founded in 1982 Located in Boston, MA 50 employees Member of national network of 142 firms (UBA) Strategic Partner to 350+ clients throughout the United States Care for the physical & financial health of over 40,000 employees and their families ACA, self funding and compliance certified Recognized for: Thought leadership published three books & a mobile app Industry leadership association leaders on state, regional, national and international levels Policy Influence advisory board members to major insurance companies and expert resource to numerous state/federal governmental agencies, members of the United States Congress, Senate, etc. Slide 3 Strategic Vision Be the premiere employee benefits strategic advisory firm in our region, recognized & respected nationally for building a community of health & wellbeing

3 Slide 4 Anticipate Change It s all about the Personal Touch and WOWing our clients Practice Continuous Improvement Our Core Values Be Intentional Be respectful Be Engaged Give Back Operate with Honesty and an Ownership Mindset Be Hungry to Learn and to Grow Enjoy What You Do and Have Fun Slide 5 Designed to partner with our clients for employee benefits program Health & Welfare Strategy Human Resource Risk Management and Consulting Financial Reporting Individual Insurance Compliance and & Investments Client Regulatory Support Communication, Health and Wellbeing Education & Technology Retiree Healthcare International (Medicare) Benefits Flat & flexible operating model, built on teamwork Slide 6 1. Diversified Revenue Growth 2. Great People 3. Engaged Culture 4. Account Value Market Segmentation 5. Best Practices Consulting Model 6.. Strategic Imperatives 7. Community Involvement

4 Slide 7 Giving Back to the Community Charitable Giving Mission Statement Borislow Insurance is committed to supporting charitable causes and organizations in our community dedicated to making a difference in the lives of those less fortunate. Slide 8 Giving Back to the Community Adopt-an-Island Adopt a Classroom Adopt families during the holiday season Give Back to the Community YMCA- backpacks, pumpkins and wish lists Easter Baskets Habitat for Humanity Youth Summer Camp Slide 9 Our Agency Population Employee Demographics Baby Boomers ( ) Generation X ( ) Millennials or Generation Y ( ) 10 Boomers 18% 23% 59% 26 Gen-X 8 Millennials Female Male Tenure > 15 yrs < 5 yrs. yrs. yrs. 75% employees less than 10 years of service, 25% longer than 10 years.

5 Slide 10 Our Agency Population Telecommuting options Commute Times for those traveling long distances! A fitness center to work out during the day in the office! 50% of employees have commutes of an hour or more. Slide 11 Borislow Insurance Culture Innovative Leadership Ownership Mindset Autonomy Flexibility Voice Collaborative employee culture On site fitness and personal coaching Community Service Professional Development Comprehensive Benefits plan Slide 12 Recruit 365 Continuous pipeline of recruiting and hiring talent Personal observations Employee referrals Internal employee interest Recruiter Craigslist / Monster.com / Indeed / Glassdoor Internet / social media - LinkedIn Borislow Insurance Website

6 Slide 13 Key traits we look for in great candidates Ultimate Goal: Self- managing company Slide 14 Agency Communication Monthly agency meeting Quarterly coaching and review process Directional vs. prescriptive Functional & developmental goals BI Buzz (monthly) Agency huddles Engagement Multiplier Slide 15 Engagement Multiplier Step 1 Every 90 days, each employee takes a simple, anonymous engagement survey Step 3 Committee reviews the results and creates plan improvements over the next 90 days The Process Step 2 Leadership reviews and analyzes engagement scores and feedback Step 4 Committee & leadership share results with entire agency

7 Slide 16 Engagement Multiplier What engages employees? 1. Connection to the Purpose and Vision 7. Support and Resources to Perform in the Role 2. Engaged Owners and leaders 8. Community / Teamwork 3. Clarity on Their Role 9. Learning and Development Opportunities 4. Clear Deliverables for the Role 10. Fair Reward 5. Open Feedback 11. Freedom to Operate Within Boundaries 6. Communication 12. Value and Appreciation Slide 17 The Borislow Insurance Team The Borislow Insurance Team