Staff Senate Update May 14, 2018

Transcription

1 Staff Senate Update May 14, 2018 Updates Police Chief Search EOP Promulgated Space Committee STEC Office of the Vice President of Operations Chief Operating Officer 1

2 Vice President of Operations / Chief Operating Officer (Current, March 2018) Business Services (Mark Watkins) F.A.S.T (Demetrius Carmichael) Information Technology (Jim Fowler) Performance Improvement & Business Analytics (Lee Smith) Facilities Management (Jim Sears) Campus Safety (Kenny Brown) Auxiliaries Postal Services Parking Contract Admin Print Services Photography Procurement Procard/Merchant Leasing Risk Management Finance Affairs Support Team Human Resources Support Team Budget/Financial Analysis & Reporting Information Systems Technical Architecture & Computing IT Security & Identity Mngt Help Desk Finance Systems (FCM) HR Systems (HCM) Enterprise Project Management Business Operations Business Intelligence Physical Plant - HSC Physical Plant - Belknap UPDC Planning/Design Construction EH&S (Cheri Hidreth) Police 911 Communications Fire Marshall 2 Web

3 Mission Shared Values JH The University of Louisville pursues excellence and inclusiveness in its work to educate and serve its community through: 1. teaching diverse undergraduate, graduate, and professional students in order to develop engaged citizens, leaders, and scholars, 2. practicing and applying research, scholarship and creative activity, and 3. providing engaged service and outreach that improve the quality of life for local and global communities. The University is committed to achieving preeminence as a nationally recognized metropolitan research university. 3 3

4 Core Ideology of Operations Division Leadership Team OUR MISSION Excellence Through Innovation OUR VISION Service Excellence to Which Others Aspire OUR CORE VALUES We do the right thing We take pride in our work, ourselves, and our University We learn everyday We empower ourselves and others We respect all The job of Leaders is to PRESERVE THE CORE IDEOLOGY and STIMULATE PROGRESS toward our envisioned future! 4

5 Operations Division Strategy Map Create Clarity and Focus Clarity & Focus 5 Year Plan & Annual Strategic Initiatives Excellence thru Innovation Service Excellence to Which Others Aspire Customer Focus Data Based Continuous Improvement Create & Maintain Momentum Branding Morale & Motivation Build Capacity Continuity /Succession/Ascension Plan Communication & Coordination Credibility - relevant and timely service Communication & Coordination To be Credible Relevant Timely Initiative Strategy Team Core Ideology STaRS & SWOT Climate Survey Projects List House of Pain List CLT / SLT / OPS Ldrs Innovation Team Survey Analysis Team Internal - Partnership Customer Satisfaction Survey Trends/Issues & Best Practices Building Walks Core Ideology Champions / Culture Team Engage Campus Visible on Campus Survey Team Community Events Prioritize & Address What s Not working from Staff Perspective Alignment based on Person/Job Fit State of the Division States of the Departments Executive Team / Board of Trustees Council of Academic Officers Faculty/Staff/Student Governance External Partnerships Leadership Academy University Committees & Taskforces President's Commission AFE/Baldrige Local/State/National Non-Profit Critical Position Continuity Plan PROFESSIONAL ORGS Continuous Improvement Staff Assessment, Alignment and development Plan 5

6 House of Pain Priorities for Operations Division Priority Topic Champion W T 1 HR process / unfreezing budget for HR Melissa, Sally, Ann 2,4,5, 1,2,3,4,5, 6,7,9, 6,7, 2 Salary market review for university Joseph, Donna 6,7,9 3 Financial reporting Demetrius, Keith S., 4,5,6, Dave B. 7,9 4 Staffing numbers of all departments 7,9 1,3 6 5 Outdated policies/procedures Cheri, Sandy R. 2,3,4, 5,6,7, 6 Funding model Jim F, Mike D., Keith 6,7,9 2,3,6 S., Karen W. 7 Process improvement (Loss of UBM) 8 1,2,3,4,5, 6,7,

7 The Golden Feather of Leadership Continuous Improvement Serve on University Level Committee Represent UofL in a Professional Organization Survey Team Initiative Core Ideology Champion Strategy Team Innovation Team Culture Team Organizes and Champions the Annual Events Leadership Academy

8 Vice President of Operations / Chief Operating Officer (Current, March 2018) Business Services F.A.S.T Information Technology Performance Improvement & Business Analytics Facilities Management Campus Safety Auxiliaries Postal Services Parking Contract Admin Print Services Photography Procurement Procard/Merchant Leasing Risk Management Finance Affairs Support Team Human Resources Support Team Budget/Financial Analysis & Reporting Information Systems Technical Architecture & Computing IT Security & Identity Mngt Help Desk Finance Systems (FCM) HR Systems (HCM) Enterprise Project Management Business Operations Business Intelligence Physical Plant - HSC Physical Plant - Belknap UPDC Planning/Design Construction EH&S Police 911 Communications Fire Marshall Web

9 Vice President of Operations / Chief Operating Officer (Alignment Exercise, March 2018) Business Services F.A.S.T Information Technology Performance Improvement Business Analytics Facilities Management Campus Safety Auxiliaries Postal Services Parking Contract Admin Print Services Photography Procurement Procard/Merchant Leasing Risk Management 9 Finance Affairs Support Team Human Resources Support Team Budget/Financial Analysis & Reporting Strategic Projects Leadership Academy Communication & Marketing Academic & Student Partnerships Information Systems Technical Architecture & Computing IT Security & Identity Mngt Help Desk Instructional Support CAMPUS Solutions Finance Systems (FCM) HR Systems (HCM) Enterprise Project Management Business Operations Business Intelligence Web Physical Plant - HSC Physical Plant - Belknap UPDC Planning/Design Construction EH&S GENERAL / OCCUPATIONAL SAFETY Police 911 Communications Fire Marshall Emergency Management Weak or Missing

10 2018 Operations Division Climate Survey Team Facilitators: Donna Hardesty Joseph Han Cathy Price Jennifer Steier Kevin Chinn Kimberly Johnson Kristie Helm Lana Greenstone Pamela Watson Rachel Cary Rick Martin Rhonda Gilliland 10 10

11 Benefits/Incentives Budget Resources/Equip Workforce Leadership/Admin Ldrsp/Sup/Mgt Accountability Communication Commitment Pride Professional Dev Staff Competency Teamwork Customer Service Innovation Morale Productivity/Process Operations Division What's Working? What's Not Working? How Do We Improve? Resources Leadership Staff Process 11 11

12 Benefits/Incentives Budget Resources/Equip Workforce Leadership/Admin Ldrsp/Sup/Mgt Accountability Communication Commitment Pride Morale Professional Dev Staff Competency Teamwork Customer Service Innovation Productivity/Process 70 Operations (156) (Theme w/ >4 reviewers) What's Working? What's Not Working? How Do We Improve? Resources Leadership Staff Process Leadership & Staff 12 12

13 Innovation Teams Team Color Team members: Theme Initial Project Conversation Topics: Cardinal Red Kevin Ledford* Resource, Job Shadowing Program Rachel Cary Collaboration and Knowledge share and Collaboration Opportunities Steve Lindsey Innovation Purple Chuck Schroeder* Benefits / Thunder over Louisville outing/picnic Donna Hardesty Incentives Use of the parking garage. Antwuan Ford Rhonda Gilliand Reward /donation pool to reward and recognize employees for (attendance, job well done, going above and beyond. COO leave day pool. Scholarship opportunity for those employees that do not utilize their tuition benefits. Merit based evaluations We haven't come up with a group name but we are working on it. Thank you for empowering us to make the university a place where you look forward to coming to work

14 Innovation Teams Team Color Team members: Theme Initial Project Conversation Topics: Yellow - Let It Out Carol Kloenne* Jeannie Draper Communication Listing forums in areas that showed communication concerns in survey Rick Williams Tommy Wright Recognition platform for birthdays, deaths, accomplishments etc. Help bring Brown Bag Lunch with Joseph to fruition Green Karen Blake* Cheryl Capito Paul Danny Carter Lana Greenstone Professional Development Professional development focus on areas to improve job performance and promote advancement and may include items like technical training, customer service, ethics, and conflict resolution. Frances Woodson Patrick Glisson Personal development programs give employees a positive break from their work day to learn something that may directly enhance their lives through entertainment, social interaction, or skills building. personal development, Our mentoring program will pair motivated employees with someone in the University or Community that will serve as a positive role model that can advise them on their career and help them realize their potential

15

16

17 Business Services 1/3

18 Business Services 2/3

19 Business Service 3/3

20 University Police

21 Facilities Management

22 Performance Improvement &Business Analytics

23 Performance Improvement & Business Analytics

24 Information Technology

25 Information Technology

26 FAST for Operations Division