EMOTIONAL INTELLIGENCE AT WORK

Transcription

1 EMOTIONAL INTELLIGENCE AT WORK Presenter My Holland August 2018 Presentation for Eurocham Danang Want to know more: and from OCTOBER and Drop me a note: my@eqathappinessquotient.com Follow our leadership blogs on Linkedin

2 MBA (USA), MA (France), BA (France), GCHE (Australia) Mindfulness (Chánh niệm), EQ (thông minh cảm xúc), Mental Toughness, Neuroscience, Positive Psychology (tích cực tâm lý học) Tinh thần thép Khoa học thần kinh NSW World Kindness Ambassador Phong trào tử tế toàn cầu Giao dịch chứng khoán Thời trang

3 INTELLIGENCE DNALLOH SMILE

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5 Job Interview Feel more powerful competent rational Bigger picture Feel more relaxed Casual Relaxed source: Easterling et al.,1992

6 WORD OF CAUTION IQ: One research only! STRONG LINK WITH NATIONAL INCOME Source: Richard Lyn - UK

7 Communication - Complex issues - relational issues

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9 WHO IS BUSY? DO YOU HAVE TIME TO THINK? ARE YOU USUALLY CONNECTED WITH YOUR EMOTIONS? HOW ARE YOU? WHAT DO YOU FEEL NOW? SHARE WITH THE PERSON NEXT TO YOU

10 EMOTIONS. A DAILY CHALLENGE REALLY?

11 RELEVANCE OF EQ YOU HAVE JUST LOST A CLIENT!!

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13 HOW DO YOU DEFINE EQ? HOW DO YOU PRACTICE EQ-EI AS OF TODAY? SHARE WITH SOMEONE ELSE

14 WHAT IS EQ OR EI?

15 IQ AND EQ

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17 EQ INVOLVES 4 MAJOR SKILLS The ability to: perceive emotions reason with emotions understand emotions manage emotions

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19 How we feel is key to performance Feelings account for 90% of our motivation Business case for EQ at work: 20% higher productivity 20% higher sales 20% higher profitability (Gallup, 2017)

20 CHARACTERISTICS OF HIGH EQ PEOPLE Manage emotions under pressure Listen with empathy - people feel heard Show empathy Act on feedback Take responsibility for mistakes Earn others respect for the right reasons

21 STILL SCEPTICAL ABOUT THE POWER OF EMOTIONS?

22 You can t do anything right / Failure I/me > This is not how you feel

23 EQ APPLIED IN YOUR WORKPLACE AND AT HOME Empathy- Happiness

24 TOP ISSUES AT WORK? XX%: issues related to people XX%: technical challenges Dale Carnegie Source: Six Seconds EQ Leaders survey

25 BULLYING AT WORK! 34% " 32% #?? Source: Workplace Bullying Institute, Safe Work Australia Impact on creativity morale in the workplace, leading to high staff turnover

26 The Lencioni Pyramid

27 WORRYING GLOBAL EQ TREND

28 GLOBAL EQ SCORE PER REGION Source: Six Seconds EQ 2016

29 EQ TREND EMOTIONS, INTRINSIC MOTIVATION, EMPATHY CONSEQUENTIAL THINKING Source: Six Seconds EQ 2016

30 GLOBAL EQ SCORE PER INDUSTRY Source: Six Seconds EQ 2016

31 Insurance company: sales (optimism), attrition, stress, happiness

32 EMOTIONS DRIVE PEOPLE PEOPLE DRIVE PERFORMANCE Joshua Freedman

33 EQ AND PERFORMANCE Source: Six Seconds EQ 2016

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36 YOU CAN IMPROVE YOUR EQ IQ - Personality - EQ Coaching, training (HBR, 2013) Assess your EQ Work on your EQ detailed score Understand the relation between mood and productivity Growth mindset

37 QUICK TIPS FOR BUILDING TRUST, BETTER RELATIONSHIP: START YOUR MEETING WITH A POSITIVE SHARING LISTEN AND BE INTERESTED IN THE SHARING PUT AWAY YOUR DEVICES

38 THANK YOU CAM ON NHIEU MERCI Follow my blogs on Linkedin MY HOLLAND New website from October: Coaching, training, consulting