Vietnam Course programme July-August 2007

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1 Vietnam Course programme July-August 2007 With the cooperation of Knowledge, skills and strategies for Professionals May 2007

2 Course Programme Vietnam July-August 2007 In cooperation with KMR-Global, Ho Chi Minh City July NGO Manager Workshop (5 days) Hội thảo dành cho các nhà quản lý NGO (5 ngày) July Essentials of NGO Management (5 days) Những điều thiết yếu để quản lý NGO ( 5 ngày) 30 July- 1 August Project Proposals for Results (3 days) Làm sao để những đề xuất kê hoạch đạt kết quả (3 ngày) 2-4 August Financial Management for Non-Finance Executives (3 days) Quản lý tài chính cho những nhà điều hành phi tài chính (3 ngày) Hanoi 6-10 August Essentials of NGO Management (5 days) Những điều thiết yếu của quản lý NGO (5 ngày) August Project Proposals for Results (3 days) Làm sao để những đề xuất kế hoạch đạt kết quả (3 ngày) August Financial Management for Non-Finance Executives (3 days) Quản lý tài chính dành cho những nhà điều hành phi tài chính (3 ngày) August NGO Manager Workshop (5 days) Hội thảo dành cho những nhà quản lý NGO ( 5 ngày) All courses are carried out in English. Tất cả các khoá đào tạo này đều được thực hiện bằng tiếng Anh Your trainers and facilitators: NGO Management School (NMS) trainers are certified training professionals with extensive experience in conducting courses for NGOs in the North and South. Our trainers have previously trained executives and staff of local organisations as well as for international institutions, including Asian Development Bank, GTZ, EU, JICA, USAID and the World Bank, in Afghanistan, Australia, Bangladesh, Cambodia, East Timor, Fiji, Germany, Malaysia, Nepal, the Philippines and Vietnam. Các tập huấn viên, giảng viên của NGO Management School (NMS) được công nhận tính chuyên nghiệp với nhiều năm kinh nghiệm trong việc tổ chức các khoá học của các tổ chức phi chính phủ ở cả các nuớc phát triển và các nước đang phát triển. Các tập huấn viên của chúng tôi trước đây từng tập huấn cho các nhân viên và các nhà điều hành của các tổ chức khu vực như Ngân hang phát triển Châu Á (ADB), GTZ,EU, JICA, USAID và Ngân hàng Thế giới (WB) ở Afghanistan, Australia, Bangladesh, Cambodia, East Timor, Fiji, Đức, Malaysia, Nepal, Philipin, và Việt Nam. Knowledge, skills and strategies for Professionals 2 May 2007

3 Roberto Palo has more than twenty years of experience as a communication professional and senior trainer for NGOs, cooperatives, communities, for government units and donor agencies. He has conducted business courses and mentored small and medium size business companies through the chamber of commerce in the Philippines. Roberto has carried out assignments in Afghanistan, Australia, Fiji, Malaysia and the Philippines for the ICRC, GTZ, Bread for the World, the Australian Red Cross, the Japan Social Development Fund, The World Bank and the Federation of Red Cross and Red Crescent Societies. Roberto is training co-director of NMS. Lydia Canalija is a development educator and consultant specialising in cooperative management and enterprise development. In the last 15 years, she has been working within national development organisations, foundations, cooperatives, and government institutions in the Philippines and in other countries in Asia. Lydia is specialised in project planning, development, monitoring and evaluation, project proposal preparation and writing and strategic planning. Her expertise includes institutional strengthening of financial operations and systems development, as well as development of savings and loan products, among cooperatives. Lydia is on the board of directors of the Visayas Cooperative Central Fund Federation. She is an associate of NMS. Dirk Salewski has been a senior manager of one of the largest NGOs in Germany. At Hamburg University of Applied Sciences, Dirk is study planning director for Intercultural Management at the Education and Training Center, where he lectures on intercultural management and about Vietnam. He has twenty years of experience as a manager of sports associations and international student exchange programs, as a trainer and consultant for NGOs and for business enterprises. Dirk is the NMS s regional director for Vietnam, Laos and Cambodia. Course fees US$ 400 each for the five-day course and the workshop. Chỉ 400$ cho mỗi khoá học và thực hành 5 ngày US$ 240 for a three-day course (or equivalent in Dong). 240$ cho 3 ngày thực hiện khoá học (hoăc là VND với giá trị tương đương) The course fee includes tuition, training materials, lunch, refreshments and a course certificate. Group rates are available; please contact us for further details. Knowledge, skills and strategies for Professionals 3 May 2007

4 Học phí này bao gồm tiền học, tiền tài liệu, tiều ăn trưa, tiền trà nước và tiền chứng chỉ cho khoá học. Chúng tôi có giá riêng dành cho đăng ký theo nhóm. Mọi thông tin chi tiết xin liên hệ trực tiếp với chúng tôi About NMS The NGO Management School (NMS), Switzerland, is a non-profit School specializing in the training of managers and staff of non-governmental organizations (NGO). Our courses are based on structured learning exercises and case studies. We favour a participatory approach and a high level of interaction among participants and trainers. To enhance learning opportunities, the number of participants for each course is limited to 20 persons. NMS is a department of the NGO Management Group, a non-profit association based in the Geneva area in Switzerland. For more information, please refer to our website, at NGO Management School (NMS), Thuỵ Sỹ là 1 tổ chức phi lợi nhuận chuyên về lĩnh vực đào tạo các nhà quản lý và nhân viên cho các tổ chức phi chính phủ (NGO). Các khoá đào tạo của chúng tôi dựa trên những bài tập và nghiên cứu từng trường hợp. Chúng tôi ủng hộ một lối tiếp cận thực tiễn và sự trao đổi qua lại ở mức độ cao giữa người tham gia và tâp huấn viên. Để tăng chất lượng học hỏi, số lượng người tham gia của mỗi khoá học được hạn chế khoảng 20 người. NMS là 1 bộ phận của NGO Management Group, 1 hiệp hội phi lợi nhuận được đặt ở Geneva, Thuỵ Sỹ. Để biết thêm thông tin, xin truy cập website: Contact and registration To register for a place, please contact us at or by fax or to KMR-Global Ltd., Training Department, at remark: NGO Management School, Fax: (08) Please note that registration and payment must be completed by Monday, 9 July Payment: Asia Commercial Bank, TP.Ho-Chi-Minh, Swift Code ASCBVNVX, KMR-Global, Account-No (VND), (USD), or (Euro) Remark: NGO Management School. For further questions, please leave us a voic at and we will call you back. Để đặt chỗ, và đăng ký xin liên hệ với chúng tôi theo địa chỉ điện tử hoặc gửi cho chúng tôi tin nhắn ghi âm qua số ở Geneva. Chúng tôi sẽ gọi điện lại cho bạn. Knowledge, skills and strategies for Professionals 4 May 2007

5 Course Essentials of NGO Management (five days) How to manage and lead an NGO Những điều thiết yếu trong việc quản lý NGO Làm sao để quản lý và lãnh đạo 1 NGO Course dates Ho Chi Minh City: July 2007 Hanoi: 6-10 August Course overview The provision of quality services to beneficiaries is the foundation stone for a successful NGO. Competition among NGOs in the delivery of services and in the acquisition of donor funding is rising. To achieve success, NGOs have to continually improve and professionalize their work, which puts more and more demands on the management and leadership of an organization. This comprehensive five-day course "Essentials of NGO Management" provides you with core knowledge, practical skills and tools to manage and lead effectively a non-profit organization. In this course, you first discuss perspectives and challenges of sustainable development and main criteria of donor agencies. You then learn how projects are developed and managed. Strategic planning starts with an assessment of where your organization is now and how you may review and adapt the organizational and management structure of an organization to achieve its objectives. You learn how to design a development plan for the NGO and how to prepare an annual plan and plan of action. Participants will learn about the dynamics of communication and team building, successful negotiations and conflict resolution. Special attention is given to the participants behavioural competencies in managing and leading a NGO. Solid governance and a well-functioning board are crucial for the sustainability of the organization. You learn how to develop a sound human resources policy and how to put it into practice - management is, in the end, "the art of getting things done through people" (Mary Parker Follet). Participants can select a topic of their choice among the subjects of the course to develop an individual project for their organization or for their own use. Such projects can be discussed in working groups and with the trainer to develop and complete your project. Who should attend The course will benefit in particular: Executive directors Directors and department heads of NGOs Project and programme managers Team leaders Founders and board members of NGOs Consultants who carry out assignments for NGOs. Knowledge, skills and strategies for Professionals 5 May 2007

6 Learning objectives: How you and your organisation will benefit On this course, participants will be able to: Understand the role and challenges of the NGO vis-à-vis the development concerns of the community Become familiar with the project development cycle for NGOs Describe the different criteria of donor agencies in supporting a project Formulate and carry out a self-assessment of an NGO Learn how to define the vision, mission and goals of an NGO Formulate an organizational strategy, an annual plan, a budget, a finance plan and a plan of action Enhance team building processes Learn how to negotiate successfully and how to resolve conflicts Improve communication and reporting skills Gain insight into networking and partnership approaches Distinguish between leadership and management Foster behavioural competencies to manage and lead an NGO Gain insight into governance and board development Learn how to develop a successful human resources policy. Course programme Day 1 Development Perspective Day 2 Strategic Management Planning Sustainable development: concepts and perspectives Fundraising, relations with donors and donors criteria for funding Project development cycle Strategic planning 1: Where are you now? Self-assessment Strategic planning 2: Where do you want to go? Vision-mission-goals Strategic planning 3: How do you get there? Planning, budgeting and financing Day 3 Strategic planning 3 (continued): Budgeting and financing, plan of action Organizational Culture Day 4 Leadership and management Relationships and partnerships with beneficiaries, clients, partners Negotiations Conflict resolution Communication and reporting basics Team building Day 5 Governance Governance and board development Human resources policy, staffing, salaries, organisation chart Monitoring and assessment of organizational results Knowledge, skills and strategies for Professionals 6 May 2007

7 Course Course dates Course overview Project Proposals for Results (three days) How to prepare and successfully present a project proposal Những đề xuất dự án có hiệu quả Làm sao để chuẩn bị và trình bày thành công một đề xuất dự án. Ho Chi Minh City: 30 July-1 August Hanoi: August A lot of worthy projects cannot take off due to the lack of funding. Many donor agencies find it difficult to giving support to NGO projects due to an incomplete or unsatisfactory project proposal. At the end, communities may not obtain the assistance or service they need, despite the efforts of the NGO. During this three-day course Project Proposals for Results, participants learn the skills and practical tools needed to successfully plan and present a real-life project in three steps. To this purpose, participants will first learn to define a project and its objectives. The second step is to plan the project and the resources needed and to prepare the presentation in writing. The third step is to practice and discuss the presentation of the project proposal among participants. As a participant, you can develop your own project proposal during the course. The course trainer will provide individual advice on each project proposal. In this participatory and highly interactive course, participants are encouraged to share their experiences, good practices and lessons learned to further enhance learning opportunities. Who should attend The course will benefit all persons who participate in the formulation of project proposals, including: Directors and department heads who lead the project planning process Project managers with little experience Newly appointed project managers Team leaders of a project NGO staff, community leaders and officers involved in designing and implementing a project Knowledge, skills and strategies for Professionals 7 May 2007

8 Learning objectives: How you and your organisation will benefit On this course, participants will be able to: Become familiar with the project development cycle in the NGO context Describe and gain insight into the different criteria of donor agencies in supporting a project Identify projects which match an organization vis-à-vis longterm goals Define project objectives and the resources needed to implement it Learn how to plan the implementation of a project and to monitor its progress Develop a presentation format for the project proposal Practice their project presentations with other course participants. Course programme Day 1 Overview Day 2 Project Formulation Project development cycle Donors criteria Project Planning Revisiting Vision-Mission-Goal Project Identification Formulating the Project Outline Cover Sheet Executive Summary Statement of the Problem Project Objectives Project Beneficiaries Project Activities Project Budget Project Management Monitoring and Evaluation Reporting Requirements Day 3 Project Proposal Presentation Packaging Presentation Skills Individual Presentation of the Project Proposal Knowledge, skills and strategies for Professionals 8 May 2007

9 Workshop Workshop dates Course overview Who should attend The NGO Manager Workshop (five days) Hội thảo cho các nhà quản lý NGO( 5 ngày) Five core skills for successful managers Năm kỹ năm cơ bản để là những nhà quản lý thành công Ho Chi Minh City: July Hanoi: August The NGO Manager Workshop provides insight knowledge and practical skills on key aspects for the successful management of an organization: teambuilding, presentation techniques, conflict management and conflict resolution, cultural values and management challenges and management of human resources. Good practices and lessons learned are shared and discussed and help you to improve your management capacity. The NGO Manager Workshop is for executives and team leaders who wish to learn more on effective management. It provides practical skills for those who are to take over a team leadership function, including project managers and department directors and for those who aspire to progress in their work and career. Workshop program and objectives Day 1 Building Teams that Work Xây dựng nhóm làm việc You need teams that deliver on time and to the point. Get great results after one day of training! During the course you will learn: To build new teams Help teams to assimilate new members Find creative ways to work together and solve problems Increase and improve communication Day 2 Presentation Training Phân tích những điều cần thiết cho một bài trình bày A good presentation of your organisation should be a must! During the seminar you will learn: How to prepare and organise a presentation about your NGO and your services How to carry out a presentation (with video training) Knowledge, skills and strategies for Professionals 9 May 2007

10 Day 3 Conflict Management and Conflict Resolution Giải quyết xung đột và điều hoà xung đột To be successful at work, you need to have specific skills and qualities to deal with conflict between individuals, among groups of persons and among people of various cultural backgrounds. In this workshop, you will learn: Ways of seeing, ways of knowing and ways of learning about conflict Making decisions about how to handle conflicts at work How to raise awareness about conflict resolution How to prepare your response and how to translate this into action to resolve a conflict Day 4 Cultural Values and Management Challenges Những giá trị văn hoá và những thách thức quản lý Respect of cultural values is crucial for the success of your activities. Innovative new services may challenge traditional cultural values. To face these management challenges in local and international environments, you will: Get insight into cultural differences and different values at work through real-life cases Learn how to improve your responsiveness for decision-making in a multi-national setting Learn how to improve cooperation with international organisations Find appropriate solutions to overcome obstacles Day 5 Human Resources Management Phát triển nguồn nhân lực To be successfully manage a team or a department, you need to know the fundamentals of human resource management. The workshop will focus on the following topics: Recruiting approaches: Select the right personnel for your vacancies Make job descriptions which are clearly describe the tasks and skills required Prepare and conduct job interviews Motivate your staff and foster job satisfaction Knowledge, skills and strategies for Professionals 10 May 2007

11 Course Financial Management for Non-Finance Executives (three days) How to manage financial resources effectively and efficiently Quản lý tài chính cho những nhà điều hành phi tài chính Làm sao để quản lý nguồn tài chính hiệu quả và hieu suất. Course dates and places Ho Chi Minh City: 2-4 August Hanoi: August Course overview The three-day course Financial Management for Non-Finance Executives is aimed at equipping NGO leaders, managers, and board members with the knowledge and skills to effectively and efficiently manage the financial resources of an NGO towards sufficiency. To reach this aim, participants learn the basics of financial management concerning accounting principles, how to best monitor revenue and expenses, how to analyze and interpret budgets, financial statements and reports, what are financial causes and effects that make an NGO successful or failing, how to define strategies and make decisions concerning resource generation and investments, and how to prepare financial planning and budgeting. NGOs operate on limited resources - finances, staff and time - to conclude projects and programs successfully. To cope with the limited resources, the participants of this course acquire basic knowledge on financial management and learn to utilize a number of key decisionmaking tools. This course aims at enhancing the participants' knowledge and sharpening their skills so that they are able to take action confidently and at the right time in order to manage resources efficiently in the present and sufficiently for the future. Who should attend The course will benefit leaders and managers who are responsible for, or participate in the formulation of the financial strategy and budget of their organization, and managers who are responsible for the implementation of strategies and annual plans. Participants should have basic experience in managing finances of an organization. This course is designed for: Executive directors, regional directors, unit directors Department heads Senior project managers Board members Founders of NGOs Consultants who provide services to NGOs Knowledge, skills and strategies for Professionals 11 May 2007

12 Learning objectives: How you and your organisation will benefit On this course, participants will be able to: Gain insight into finance and funding challenges of development work and current trends Know the basic principles of accounting Become familiar with the financial link and interplay of balance sheet, statement of operations and statement of cash flow Demonstrate the different approaches to financial analysis: Cash Flow Analysis Ratio Analysis Analyse and interpret budgets, financial statements and reports Acquire practical tools in assessing operations' performance in relation to resources used Identify different financial causes and effects of a successful and a failing NGO Gain insight in how to improve resource mobilization strategies Acquire key tools to facilitate decision-making to achieve financial effectiveness and efficiency Understand the terminology of finance and develop a better understanding of the functions of financial management Course programme Day 1 Finance Overview Day 2 Financial Diagnostics Aims of financial management Finance and funding challenges and trends Role of donor agencies Role of government Finance Walk: Numbers tell Stories Accounting and finance: Generating data and making strategic decisions Ailment and treatment of a failing organization Financial link: Relationship between financial statements Programs and projects of NGOs Systems and procedures Allocations and restrictions Self-help organizations and enterprises assisted by NGOs Working capital cycle Investment valuation Financial measurements Day 3 Resource Generation and Decision Making towards Self-Sustainability Financial decision-making Budgeting Standards and trends *** Knowledge, skills and strategies for Professionals 12 May 2007