Castle Branch, Inc. Katie Giacalone Client Specialist. Making safe and informed hiring decisions. Presented by:

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2 Castle Branch, Inc. Making safe and informed hiring decisions Presented by: Katie Giacalone Client Specialist

3 Participant Instructions Session will be conducted in Presentation Mode Attendee phone lines are muted Questions may be submitted any time Q&A Session to follow presentation; Any questions not addressed during Q&A will be answered via after webinar Ask questions here Note: Attendees with dial up connections will see a slower response.

4 Who is Castle Branch? In Business for over 10 years Nationwide provider of pre-employment background checks, drug testing and skill testing Over 12,000 clients nationwide Member of National Association of Professional Background Screeners (NAPBS)

5 Key Points Overview of Employment Screening Services What Constitutes a Thorough Background Check? Advantages of Outsourcing Verifications Why Drug Test your Employees Standard Order Process

6 Employment Screening County Searches Statewide Searches Criminal, Civil, MVR, Sexual Offender Nationwide Searches Criminal & Civil Federal Criminal, Federal Civil, Sexual Offender Additional Searches Credit Reports, Social Security, Workers Comp

7 What is a Thorough Background Check? Residency History County Criminal searches (or Statewide) Go Back 7 Years Maiden/Alias name search Additional Searches

8 Residency History Uses Social Security Number to find all names/addresses for past 7 years Starting point for All Counties past 7 years County Criminal Searches Most Accurate and up-to-date records on file Report pending charges in addition to felony and misdemeanor

9 Why go back 7 years? Standard Reason Standard established by the Fair Trade Commission and is documented in the Fair Credit Reporting Act. Practical Reason Most courthouses and state agencies have at least 7 years worth of information that is easily accessible. Maiden Name Searches Criminal Records are indexed by name Residency History is important in this search Searching all names looks at all possible records

10 Additional Searches Statewide Criminal Searches Sexual Offender Index Vary in price/turnaround time/information reported Statewide and Nationwide level Federal Criminal Records Report any federal crimes Anything that happened on Federal property (i.e. National Park) Motor Vehicle Records Credit Report Skills Testing

11 Verifications Advantages of Outsourcing HR Departments are overworked Guaranteed that verifications are thoroughly completed in a timely manner Types of Verifications Employment Education Reference Professional License

12 Drug Testing Why Drug Test Your Employees? Real World Statistics: 73% of all drug abusers are employed 1 out of 6 workers has a drug problem 20% of all employees abuse at the work site Statistics gathered from DOL, SAMHSA, DHHS and NIDA

13 Impact of Drug Use 65% of job related accidents are attributed to drug or alcohol use Drug abusers file for workers compensation 5 times more often than non-users Drug abusers are absent 16 times more often than non-users Drug abusers cost an employer $7000 to $10,000 annually

14 Drug Testing Methods Urine Testing Most Common Saliva (Oral Fluids) Testing Hair Testing Alternative Methods

15 Drug Panel Options 5 Panel Includes: marijuana, cocaine, amphetamines, opiates & phencyclidine 7 Panel adds: propoxyphene & barbiturates 9 Panel adds: benzodiazephines & methadone Customized Panels

16 Order Process Online preferred method You submit the order when convenient for you (24/7) Results to you and posted online to retrieve. Most secure method of ordering Most accurate method Record Scan

17 Online Ordering How to Submit Orders How to Retrieve Results

18 From the Castle Branch home page, click the Order Online tab.

19 Click Submit Online Order Request

20 * Note * Next, enter your user name and password and click submit. For demo purposes lets use: user name: AS70 password: demo Passwords are case sensitive

21 Next, enter the applicant's identifying information and click Continue.

22 This is your order from request. Let's select the Standard Package from the list and click Order My Package

23 Now you will be asked to enter the required data for each search that is a part of your package. This is an example of what is required for a countycriminal search.

24 * Note * All items ordered will be shown to the right. Once you have completed entering the data you will be brought back to the order form request. If you are done with the applicant, click Continue. To edit information or delete an item, click the respective icon

25 2. Examples of notes include Rush Order International Order 1. If everything appears correct, enterany special instructions or notes and click Submit Order.

26 Click here to either retrieve order results or to place a new order This is your order confirmation. Click above to print your order

27 Click Retrieve Online Order Results

28 2. First let's click All Orders. This will display a list of all the applicants and the status of these reports 1. This is your main account screen. From here you have several options

29 2. Note the Record Scan column. This will indicate if a background check requires your attention to review. Click on an applicant's name to view additional information. 1. Information can be sorted by clicking on the tabs above each column.

30 2. Click here to view results in a PDF format. 1. Here we have the order details of John Smith's background check. Here you can view a real-time status of the results

31 Search allows you to search for a particular applicant.

32 Using the icons above, you can un-hide or delete an order. Here you can view the orders you have hidden from your main order screen.

33 Orders will be Archived after being completed for at least one year.

34 Questions and Answers Provided by: Katie Giacalone Client Specialist Ext

35 What to Remember Castle Branch has the experience to assist in creating a new screening program or improving existing program Can create customized pre-employment screening & drug testing packages Offer easy and secure online ordering and account management

36 Thank You