Performing At Your Personal Best

Transcription

1 Performing At Your Personal Best

2 COMMITMENT TO PEAK PERSONAL PERFORMANCE

3 B E H A V I O U R A L T E C H N I C A L NASA Leadership Model

4 Judgment Situational Awareness Self Awareness Skills Knowledge Commitment Competency Based Model

5 Behavioural Competencies 1. Communication 2. Leadership and Followership 3. Empathy 4. Creativity and Flexibility 5. Mentoring 6. Teamwork 7. Negotiation 8. Conflict Resolution 9. Preparation and Debrief 10.Stress/Anger Management 11.Workload/Energy Management

6 Preparation - Mental Imagery

7 Risk of Active Errors 1. Knowledge Currency (Lapse) 2. Skills Frequency/Proficiency (SLOP) 3. Situational Awareness (Lost SA) 4. Self Awareness (Lost SA) 5. Judgment Experience (SLOJ)

8 Learning to Manage Fatigue Create Redundancies to Prevent Critical Errors

9 Break the Chain - Five-Second Rule

10 Cascade of Errors Five second rule Find the Vulnerability Self Awareness Break the Cycle Slow Down to Speed Up Take a Break Focus Use the Team Create Redundancies Verify Critical Steps With Colleague Follow the checklist Build redundancy into individual and group practice

11 Sunk Cost Bias and the Two O Clock Rule Suggested Reading: Roberto M.A. Why Great Leaders Don t Take Yes for an Answer, Wharton School Publishing

12 WHAT DO YOU DO WHEN THINGS ARE NOT GOING WELL?

13 The HIGH Maintenance Personality

14 Attributes of Low Maintenance Personality 1. Group goals ahead of personal goals 2. Arrives on time 3. Effective Leader and Follower 4. Gregarious/extroverted 5. Optimistic 6. Recognizes needs of others 7. Easily integrates into different cultures 8. Stress/Anger Management 9. Effective listener and communicator 10. Inherently trusting and trustworthy 11. Creates Positive Energy

15 Attributes of High Maintenance Personality 1. Personal goals of primary importance 2. Arrives when they want 3. May or may not be effective leader 4. Little empathy 5. Recognizes needs of others when it is in their interest 6. Stress/Anger Management issues 7. Not effective listener 8. Doesn t create environment of trust 9. Insecure 10. Strong Ego 11. Confidence - Arrogance Issues

16 Dealing With Conflict Trust - Communication - Commitment

17 VOEMP to Rebuild Trust Ventilation: Discuss thoughts, ideas, feelings Goal NOT to agree or disagree; listen & paraphrase Understand how others see problem Ownership Own what you said Empathy: Look at other s perspective Planning: Discuss plan for how things will be different What are you each willing to do to avoid recurrence Collaboratively plan and problem solve Adapted From: A Way to Manage and Deal With Conflict, 2009 NOLS Leadership Educator Notebook

18 Self Care

19 19

20

21 Energy Management Physical Energy Nutrition, Exercise, Sleep Quality of Energy Fuel Positive Emotion Mind Focus Energy & Deal With Distractions Human Spirit Meaning and Purpose

22 Tomorrow s To Do List 1. Take Care of Yourself 2. Personal Best Think About Personal Performance 3. Develop your Team EQ and Behavioural Competencies 4. Positive Attitude & Energy 5. Personal 5 Second Rule Stop the Cascade 6. Develop Self-Critiquing/Introspective Habits 7. Create a Culture of Safety Walk the Talk 8. Initiate CRM QBM discussions Identify issues in M&M rounds 9. Develop your EQ and Behavioural Competencies 10.Foster Creativity and Positive Deviance