Managerial & Secretarial Skills Radisson Blu Portman Hotel, London 18th 22nd August 2014

Transcription

1 Managerial & Secretarial Skills Radisson Blu Portman Hotel, London 18th 22nd August 2014 This program will be specially customized to meet the identified personal training needs of participants and help them contribute to their organizational goals. Course includes corporate visits arrangement.

2 Customised Value-added features Corporate visits arrangements will be included in this program, The main purpose of the visits is to give chance for participants to find out how cultural centres in London operate and which managerial practises they implement. It is value-added to the training by opening new channels of - Networking - Knowledge transfer - Experience exchange The training also focuses on some leadership and managerial skills in cultural sector. Because several members will be participating together in this course, we shall set Belbin Test for participants to enhance team-working spirit and help them contribute towards achieving their organizational goals: Belbin is one of the best methods to analyse behaviour and personality of team members within organizational environment. Course Overview Behind every successful company is a secretary that makes sure everything is running smoothly on daily basis. Whether your company is in the field of telecommunications, food or retail, executive secretaries play a pivotal role in your operations. Without a secretary or executive PA to schedule these, someone in your business may miss an important meeting or find themselves with a scheduling conflict. These problems could limit productivity and even cost the company money or other resources. These are just some of the many reasons why it is important to have competent secretaries attending to your top officers. Becoming a top PA is so important that this role must be recognized and further developed. Good quality and effective business administration courses, secretarial courses and PA courses are what is needed with a focus on secretarial development. Course Aims & Objectives Upon completion of the course, participants will be able to: Understand the importance of effective administration skills within an organization Enhance communication and interpersonal skills Manage time efficiently and be able to think proactively Describe the essentials of an effective office system Segregate important tasks and prioritise them Know how to write various types of letters and memos Improve skills in record keeping, organizing meetings Understand the principles of internal and external communication Develop the skills needed to be a professional secretary

3 Understand office equipment & the supportive role it plays in modern office environments; Training Methodology This dynamic training seminar is highly-interactive and encourages delegate participation through a combination of lectures, group discussion, practical exercise, case studies, and breakout session designed to reinforce new skills. The comprehensive course manual has been designed to be practical, easy to use and facilitate learning. Who Should Attend? This course is appropriate for candidates who are seeking a first position in an office and who are looking for a mix of different managerial skills and secretarial office knowledge in order to maximise their selection opportunities. The course is also ideal for cultural experts who require skills to improve their career prospects. Case Study: Will be highly customised to meet the needs for achieving participants` organizational goals Belbin Test: to identify people's behavioral strengths and weaknesses in the workplace. It helps: Individuals establish productive working relationships To select and develop high-performing teams To raise self-awareness and increase personal effectiveness To identify talent in the workplace...and much more!

4 Office Ethics: - Developing a code of ethics - Avoiding ethical dilemmas Course Contents Effective Business Communication: - Eliminating barriers - Listening skills and the role of silence - Interpreting responses and selecting words - Minimizing prejudices - Non-verbal communication - Problem solving & handling complaints - Telephone etiquette; how to deal with callers professionally - Representing your manager in public press and newspapers - Dealing with the media channels Book-keeping: - Double-entry book-keeping - The trial balance and further double-entry ledger work - Final accounts, capital and revenue expenditure - Business documents and division of the ledger - Accounting and modern accounting methods - Petty cash book, banking transactions and bank reconciliation statements - Use of the general journal and reducing errors rate Secretarial & Administrative Roles: - The different types of business and the departments in organizations - Reception, mail handling, telecommunications and data transmission - Communicating information and information processing - Processing invoices and stock handling - Providing information to customers - Filing and reprographics - Health and safety at work - Arranging travel and meetings - Processing payments and processing payroll - Illustrating information in charts - Graphs and managing sources of information

5 Human Resource Management: - Individual psychology & motivation at work - Individual differences and interviewing - Physical and psychological conditions and social psychology at work - Human resources planning, job analysis and job specifications - Recruitment, selection and promotion - Transfer, demotion, retirement, resignation and dismissal - Labour turnover and appraisal - Training principles and methods - Job evaluation, wages and salaries - Safety conditions of employment and EC dimension of personnel management - Personnel records and statistics - Motivating staff, standards and monitoring industrial relations Customer Care: - Defining customer care - Customer care and company benefits - Considering a policy and plan - Customer care and service plans

6 Course Details Course Duration: Course Title: 5 days training Managerial & Secretarial Skills Pre- Schedule: 18th 22nd August 2014 Instruction Language Timings: Fees per participant VAT included: Venue: Course fees Include: English & Arabic 09:30 AM 03:30 PM 4,500 GBP Radisson Blu Portman Hotel- London Documentation & handout+ USB Memory drive Refreshments & Christmas lunch buffet Assessment and follow up after course Completion certificate upon successful attendance Belbin Test and personal development evaluation report London tours guidance Visa and accommodation assistance if needed Pick up arrangements from and to London Airports London corporate visits, transportation & arrangement Quality performance guaranteed by: