BUILDING RELATIONSHIPS PHILIP A. CLEMENS

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1 BUILDING RELATIONSHIPS PHILIP A. CLEMENS

2 Choosing A Path Direction not intention determines destination Andy Stanley

3 Every Path has a destination

4 Do You Know What DIRECTION Your Relationships are going?

5 The Clemens Family continues its growth path which began long ago

6 John C. Clemens - Our Founder Born at the age of 16 his father gave him one hog to process per week married Susie Stauffer 1904 John and Susie bought their first farm and started raising produce to sell at market. 14 children

7 The beginning of an era Between children die was not an easy road 1921 Family home burns and their children are placed in various homes in the community while rebuilding Susie passed away suddenly and John C. sold his retail market business 1940 John C. retired and sold his meat business. The 2 nd Generation transition is complete

8 1946 FIRE

9 Today

10 Hatfield Pointe Clemens Business Center Smiling Porker Farms HATCO Towamencin Properties Skippack Properties Quakertown Properties Muncy Properties

11 UNIQUE FAMILY OWNERSHIP 325 Family Owners Shareholder Base <1 95 Ownership 2 nd 6 th Generations 23 Family members employees

12 Today.. Annual Sales $1.5B Own nearly 1,200 acres of land Facilities with over 2.2 million sq. ft. Process approx. 5mm hogs per year

13 The Clemens Family s first path in the early days was at times planned and at other times was totally unplanned. It was a typical Family Business Path

14 We are NOT a Family Business However We are a Business Family

15 Understanding the Mirror Principle

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17 Family Business (Family hat) Guaranteed jobs Treatment of family in business Key leaders - family Family HARMONY main goal

18 Business Family (Employee hat) Qualified employees/leaders All employees treated equally Business helps family owners Profits expected/respected

19 Why we made the transition to a Business Family

20 Family Business Statistics Average Family Business 25 years 30% Pass to 2 nd Generation 12% Pass to 3 rd Generation <4% Pass to 4 th Generation Beating the odds 120 years 4 th Gen

21 Our Family aspires to business the right way. Core Values Ethics Integrity Stewardship

22 Our family aspires to do business the right way Core Values Ethics I ll Do The Right Thing Integrity I ll Do What I Say Stewardship I ll Build a Foundation for the Future

23 Mission Statement We aspire to operate in a way that honors the Lord Jesus Christ as demonstrated through ethics, integrity and stewardship.

24 Owners Expectations Financial (RONA, Cash Flow, NIBT, etc) Shareholder Satisfaction (value of the business) Risk (% of borrowed capital) Stewardship (contributions, environmental, employee turnover, etc)

25 Board of Directors Clemens Family Owner s Board OUR TRUST TRIANGLE Management

26 We NEVER Did it THAT WAY Before!

27 Relationships Building Maintaining Ending

28 Ending Ending is hard so we don t do it Constantly demanding Sucking the life blood out of you Happens in business and life

29 Ending Can happen on your work team Everything needs to go their way Belly button is center of universe It s all about me Share them with the competition

30 How are you at building relationships? Are you push, push, push? Is it all about you? Would you like to have a relationship with YOU?

31 MAINTAINING Important Only for a short time Seems so safe It will move if you don t move it And probably in a direction you don t like

32 BUILDING Everyone treated fairly Golden Rule? Platinum Rule! Treat others better than they treat you

33 BUILDING It isn t about me! What is best for the other person It begins by being HONEST

34 Practical Illustrations Core Values Ethics I ll Do The Right Thing Two WRONGS never make a RIGHT

35 Practical illustrations Core Values Ethics I ll Do The Right Thing Integrity I ll Do What I Say What s the word on the street About YOU?

36 Practical Illustrations PRAYER We ALL say quick prayers when we are in trouble YES or BETTER!

37 Practical Illustrations Customers Can t meet their request (demands) YES or BETTER!

38 Practical Illustrations Core Values Ethics I ll Do The Right Thing Integrity I ll Do What I Say Stewardship I ll Build a Foundation for the Future

39 Healthy Relationship Built on Core Values Your personal core values Your organizations core values

40 Customer Solutions WHAT HOW WHY

41 Healthy Relationship Write down where you are today Next write down where you want to be Learn to ask the RIGHT question What do I need to GIVE UP?

42 Healthy Relationship SUCCESS Is all about SACRIFICE

43 Hidden Issues Know your character Don t focus on reputation

44 Reputation Character

45 Thank You