Contents QUALIFICATIONS PACK -NATIONAL OCCUPATIONAL STANDARDS FOR IT-BPM INDUSTRY. Introduction Qualifications Pack IoT Hardware Solution Designer

Transcription

1 QUALIFICATIONS PACK -NATIONAL OCCUPATIONAL STANDARDS FOR IT-BPM INDUSTRY NOS describe what individuals need to do, know and understand in order to carry out a particular job role or function NOS are performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding IT-ITeS SSC NASSCOM Plot No-7,8,9 & 10, Sector 126,Noida,UP, Noida Phone No: ssc@nasscom.in Contents 1. Introduction and Contacts... P.1 2. Qualifications Pack....P.2 3. Glossary of Key Terms... P.3 4. NOS Units.... P.5 5. Annexure: Nomenclature for QP & NOS..P Assessment Criteria...P.38 Introduction Qualifications Pack IoT Hardware Solution Designer SECTOR: IT-ITeS SUB-SECTOR: Future Skills OCCUPATION: Internet of Things REFERENCE ID: SSC/Q8203 ALIGNED TO: NCO-2015/2523 Brief Job Role Description: Individuals at this job are responsible for the selection, design, assembly and integration of hardware components and embedded firmware with the IoT solution. They are also responsible for associated documentation related activities so the solution components can be used by other stakeholders developing the IoT solution. The scope of this job role does not include the development, testing and validation of hardware systems, including circuits, chipsets and Printed Circuit Boards. Personal Attributes: IoT Hardware Solution Designers must work and collaborate with various stakeholders involved in the development of IoT solutions. They must be able to communicate and build relationships with others and also continuously develop their knowledge and analytical abilities. 1

2 Job Details fz Qualifications Pack Code SSC/Q8203 Job Role IoT - Hardware Solution Designer This job role is applicable both in national and international scenarios Credits (NSQF) TBD Version number 1.0 Sector IT-ITeS Drafted on 18/02/2019 Sub-sector Future Skills Last reviewed on 11/03/2019 Occupation Internet of Things Next review date 11/03/2020 NSQC Clearance on DD/MM/YYYY Job Role IoT - Hardware Solution Designer (Hardware Design Engineer, Systems Engineer, Systems Designer, Embedded Engineer, Embedded Hardware Engineer, Embedded Software Engineer, Embedded Systems Engineer, Chipset Design Engineer) Individuals at this job are responsible for the selection, design, assembly and integration of hardware components and embedded firmware with the IoT solution. They are also responsible for associated documentation related activities so Description the solution components can be used by other stakeholders developing the IoT solution. The scope of this job role does not include the development, testing and validation of hardware systems, including circuits, chipsets and Printed Circuit Boards. feansqf Level 6 Minimum Educational Qualifications* Maximum Educational Qualifications* Prerequisite License or Training (Mandatory) Minimum Job Entry Age Experience Applicable National Occupational Standards (NOS) Bachelor s Degree in Engineering / Technology / Statistics / Mathematics / Computer Science Not Applicable Not Applicable 21 years (Recommended) 0-2 years (Recommended) Compulsory: 1. SSC/N8221 Design hardware for IoT solutions 2. SSC/N8222 Design and develop embedded firmware for IoT solutions 3. SSC/N8238 Create technical documents and manuals 4. SSC/N9005 Develop your knowledge, skills and competence 5. SSC/N9006 Build and maintain relationships at the workplace 6. SSC/N9010 Convince others to take appropriate action in different situations 2

3 7. SSC/N9012 Manage and collaborate with stakeholders for project success Performance Criteria As described in the relevant NOS units 3

4 Definitions Keywords /Terms Sector Sub-sector Occupation Job Role Occupational Standards (OS) Performance Criteria National Occupational Standards (NOS) Qualifications Pack (QP) Electives Options Unit Code Unit Title Description Scope Knowledge and Understanding Organisational Context Technical Knowledge Description Sector is a conglomeration of different business operations having similar business and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests. Sub-sector is derived from a further breakdown based on the characteristics and interests of its components. Occupation is a set of job roles, which perform similar/ related set of functions in an industry. Job role defines a unique set of tasks that together form a unique employment opportunity in an organisation. OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding they need to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts. Performance criteria are statements that together specify the standard of performance required when carrying out a task. NOS are occupational standards which apply uniquely in the Indian context. QP comprises the set of OSs, together with the educational, training and other criteria required to perform a job role. A QP is assigned a unique qualifications pack code. Electives are NOS/set of NOS that are identified by the sector as contributive to specialization in a job role. There may be multiple electives within a QP for each specialized job role. Trainees must select at least one elective for the successful completion of a QP with Electives. Options are NOS/set of NOS that are identified by the sector as additional skills. There may be multiple options within a QP. It is not mandatory to select any of the options to complete a QP with Options. Unit code is a unique identifier for an Occupational Standard, which is denoted by an N Unit title gives a clear overall statement about what the incumbent should be able to do. Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to verify that this is the appropriate OS they are looking for. Scope is a set of statements specifying the range of variables that an individual may have to deal with in carrying out the function which have a critical impact on quality of performance required. Knowledge and understanding are statements which together specify the technical, generic, professional and organisational specific knowledge that an individual need to perform to the required standard. Organisational context includes the way the organisation is structured and how it operates, including the extent of operative knowledge managers have of their relevant areas of responsibility. Technical knowledge is the specific knowledge needed to accomplish specific designated responsibilities. 4

5 Acronyms Keywords /Terms NOS NSQF QP IT-ITeS SPD ERD ITS BPM Description National Occupational Standard(s) National Skills Qualifications Framework Qualifications Pack Information Technology Information Technology enabled Services Software Product Development Engineering and R&D Information Technology Services Business Process Management 5

6 SSC/N8221 Design hardware for IoT solution National Occupational Standard Overview This unit is about driving the hardware development process including designing, assembling and transfering hardware designs to manufacturing teams. 6

7 National Occupational Standard SSC/N8221 Unit Code Unit Title (Task) Description NSQF Level 6 Scope Design hardware for IoT solution SSC/N8221 Design hardware for IoT solution This unit is about driving the hardware development process including designing, assembling and transfering hardware designs to manufacturing teams. This unit/task covers the following: Device Hardware Certifications Security Performance Criteria (PC) w.r.t. the Scope Element Device Hardware Performance Criteria To be competent, the user/individual on the job must be able to: PC1. design and assemble all hardware solution components PC2. perform build vs buy analysis of hardware components (such as control systems, enclosures and actuators) PC3. develop designs for components to be built internally PC4. transfer designs to manufacturing teams and provide them with appropriate technical support PC5. perform hardware component selection for components to be procured externally PC6. liaise with multiple external hardware partners and evaluate partners based on required specifications PC7. create and maintain device catalogue PC8. ensure field readiness of devices and tolerance to environment conditions Certifications PC9. ensure certification requirements are met for all hardware components used including flameproof / safety / regulatory requirements PC10. perform pre-compliance testing for hardware components Security PC11. implement security measures to protect against tampering, ip theft, reverse engineering attacks, etc PC12. ensure hardware security measures against differential power analysis (DPA) attacks Knowledge and Understanding (K) 7

8 SSC/N8221 A. Organizational Context (Knowledge of the company/ organization and its processes) B. Technical Knowledge Skills (S) A. Core / Generic Skills B. Professional Skills Design hardware for IoT solution The user/individual on the job needs to know and understand: KA1. KA2. KA3. KA4. KA5. organizational policies, procedures and guidelines which relate to designing, assembling and manufactuing solution components organizational policies and procedures for sharing data organizational policies and procedures for documenting component designs and specifications who to involve while developing and transfering designs the range of standard templates and tools available and how to use them The user/individual on the job needs to know and understand: KB1. different hardware design options and how to select the best option to meet the requirements and constraints KB2. knowledge of production and manufacturing capabilities of the organization KB3. knowledge of production and manufacturing capabilities of external vendor partners KB4. how to ensure physical readiness and security of devices KB5. knowledge of various component certifications KB6. production level scripting KB7. techniques and tools to simulate, analyze and synthesize design options KB8. types of hardware description languages & tools and how to use them, such as verilog, vhdl, field programmable gate arrays (fpga), dvt (design, validation, test), firmware fundamentals etc. The user/individual on the job needs to know and understand how to: Reading Skills SA1. follow instructions, guidelines, procedures, rules and service level agreements Listening and Speaking Skills SA2. ask for clarification and advice from appropriate people SA3. listen effectively and orally communicate information accurately Decision Making SA4. follow rule-based decision making processes SA5. make decisions on suitable courses Plan and Organize SA6. plan and organize your own work to achieve targets and deadlines 8

9 SSC/N8221 Design hardware for IoT solution Problem Solving SA7. apply problem-solving approaches in different situations SA8. seek clarification on problems from others Analytical Thinking SA9. pass on relevant information to others Critical Thinking SA10. provide opinions on work in a detailed and constructive way SA11. apply balanced judgments to different situations Attention to Detail SA12. apply good attention to detail SA13. check your work is complete and free from errors Team Working SA14. work independently and collaboratively SA15. work effectively in a team environment SA16. contribute to the quality of team working 9

10 SSC/N8221 Design hardware for IoT solution NOS Version Control NOS Code SSC/N8221 Credits (NSQF) TBD Version number 1.0 Industry IT-ITeS Drafted on 18/02/2019 Industry Sub-sector Future Skills Last reviewed on 11/03/2019 Occupation Internet of Things Next review date 11/03/

11 SSC/N8222 Design and develop embedded firmware for IoT solutions National Occupational Standard Overview This unit is about writing, maintaining and debugging firmware and ensuring the hardware architecture is configured appropriately. 11

12 National Occupational Standard SSC/N8222 Unit Code Unit Title (Task) Design and develop embedded firmware for IoT solutions SSC/N8222 Design and develop embedded firmware for IoT solutions Description This unit is about writing, maintaining and debugging firmware and ensuring the hardware architecture is configured appropriately. NSQF Level 6 Scope This unit/task covers the following: Firmware Development Hardware Architecture RTOS DSP Performance Criteria (PC) w.r.t. the Scope Element Firmware Development Hardware Architecture RTOS Performance Criteria To be competent, the user/individual on the job must be able to: PC1. write and maintain firmware code for a variety of targeted devices / operating systems PC2. manage design and implementation of the edge os PC3. develop custom embedded system applications across multiple platforms / operating systems PC4. perform validation of product firmware, bootloaders and test code PC5. perform debugging of firmware and hardware PC6. configure hardware architecture, memory systems, microcontroller peripherals and compilers PC7. ensure portability and maintainability of hardware architecture with minimal impact on hardware performance PC8. interface software/firmware with underlying hardware architecture PC9. choose appropriate real time operating system for the iot solution PC10. use rtos to manage hardware resources, host applications, and process data on real-time basis PC11. continuously analyse rtos performance DSP PC12. choose appropriate digital signal processor for chip designs Knowledge and Understanding (K) A. Organizational Context (Knowledge of the company/ organization and its The user/individual on the job needs to know and understand: KA1. organizational policies, procedures and guidelines which relate to writing, maintaining and analyzing firmware code KA2. organizational policies and procedures for sharing data 12

13 SSC/N8222 processes) B. Technical Knowledge Skills (S) A. Core / Generic Skills B. Professional Skills Design and develop embedded firmware for IoT solutions KA3. organizational policies and procedures for documenting firmware code features and validation results KA4. who to involve while writing, maintaining and analyzing firmware code KA5. the range of standard templates and tools available and how to use them The user/individual on the job needs to know and understand: KB1. KB2. KB3. KB4. KB5. KB6. how to write and debug embedded firmware code real-time language skills such as c or c++ knowledge of hardware at the component level knowledge of different hardware architecture production level scripting types of hardware description languages & tools and how to use them, such as verilog, vhdl, field programmable gate arrays (fpga), dvt (design, validation, test), firmware fundamentals etc. The user/individual on the job needs to know and understand how to: Reading Skills SA1. follow instructions, guidelines, procedures, rules and service level agreements Listening and Speaking Skills SA2. ask for clarification and advice from appropriate people SA3. listen effectively and orally communicate information accurately Decision Making SA4. follow rule-based decision making processes SA5. make decisions on suitable courses Plan and Organize SA6. plan and organize your own work to achieve targets and deadlines Problem Solving SA7. apply problem-solving approaches in different situations SA8. seek clarification on problems from others Analytical Thinking SA9. pass on relevant information to others 13

14 SSC/N8222 Design and develop embedded firmware for IoT solutions Critical Thinking SA10. provide opinions on work in a detailed and constructive way SA11. apply balanced judgments to different situations Attention to Detail SA12. apply good attention to detail SA13. check your work is complete and free from errors Team Working SA14. work independently and collaboratively SA15. work effectively in a team environment SA16. contribute to the quality of team working 14

15 SSC/N8222 Design and develop embedded firmware for IoT solutions NOS Version Control NOS Code SSC/N8222 Credits (NSQF) TBD Version number 1.0 Industry IT-ITeS Drafted on 18/02/2019 Industry Sub-sector Future Skills Last reviewed on 11/03/2019 Occupation Internet of Things Next review date 11/03/

16 SSC/N8238 Create technical documents and manuals National Occupational Standard Overview This unit is about creating various types of technical documents and manuals including online configuration manuals, user helps, solution information, installation guides, etc. 16

17 National Occupational Standard SSC/N8238 Unit Code Unit Title (Task) Description NSQF Level 6 Scope Create technical documents and manuals SSC/N8238 Create technical documents and manuals This unit is about creating various types of technical documents and manuals including online configuration manuals, user helps, solution information, installation guides, etc. This unit/task covers the following: Planning Drafting Publishing Performance Criteria (PC) w.r.t. the Scope Element Performance Criteria Planning To be competent, the user/individual on the job must be able to: Drafting Publishing PC1. identify the purpose and the scope of the activity for which technical documentation is to be produced PC2. obtain information for the technical document from relevant sources and stakeholders PC3. draft technical document ensuring that content is concise, complete and easy to consume PC4. review technical document content with relevant stakeholders and document owners PC5. ensure that technical document is formatted and designed as per specifications PC6. transfer technical document to relevant stakeholders for sign-off and publishing PC7. continuously review and update technical document Knowledge and Understanding (K) A. Organizational Context (Knowledge of the company/ organization and its processes) The user/individual on the job needs to know and understand: KA1. organizational policies, procedures and guidelines which relate to drafting and publishing technical documentation KA2. organizational policies and procedures for sharing data KA3. the range of standard templates and tools available and how to use them B. Technical Knowledge The user/individual on the job needs to know and understand: 17

18 SSC/N8238 Skills (S) A. Core / Generic Skills Create technical documents and manuals KB1. knowledge of the solution for which documentation is to be created KB2. how to create clear and concise content KB3. how to format and align document The user/individual on the job needs to know and understand how to: Writing Skills SA1. complete accurate well written work with attention to detail Reading Skills SA2. follow instructions, guidelines, procedures, rules and service level agreements Listening and Speaking Skills SA3. ask for clarification and advice from appropriate people SA4. listen effectively and orally communicate information accurately B. Professional Skills Decision Making SA5. follow rule-based decision making processes Plan and Organize SA6. plan and organize your own work to achieve targets and deadlines Problem Solving SA7. refer anomalies to the supervisor SA8. apply problem-solving approaches in different situations Analytical Thinking SA9. pass on relevant information to others Critical Thinking SA10. apply balanced judgments to different situations Attention to Detail SA11. apply good attention to detail SA12. check your work is complete and free from errors Team Working SA13. work effectively in a team environment SA14. contribute to the quality of team working 18

19 SSC/N8238 Create technical documents and manuals NOS Version Control NOS Code SSC/N8238 Credits (NSQF) TBD Version number 1.0 Industry IT-ITeS Drafted on 18/02/2019 Industry Sub-sector Future Skills Last reviewed on 11/03/2019 Occupation Internet of Things Next review date 11/03/

20 SSC/N9005 Develop your knowledge, skills and competence National Occupational Standard Overview This unit is about taking action to ensure you have the knowledge and skills you need to perform competently in your current job role and to take on new responsibilities, where required. 20

21 National Occupational Standard SSC/N9005 Unit Code Unit Title (Task) Description NSQF Level 6 Scope Develop your knowledge, skills and competence SSC/N9005 Develop your knowledge, skills and competence This unit is about taking action to ensure you have the knowledge and skills you need to perform competently in your current job role and to take on new responsibilities, where required. This unit/task covers the following: Develop knowledge Apply knowledge Learning and Development Activities: formal education and training programs, leading to certification, non-formal activities (such as private study, learning from colleagues, project work), designed to meet learning and development objectives but without certification Appropriate Action: undertaking further learning and development activities, finding further opportunities to apply your knowledge and skills Performance Criteria (PC) w.r.t. the Scope Element Develop knowledge Performance Criteria To be competent, the individual working on the job must be able to: PC1. obtain advice and guidance from appropriate people to develop your knowledge, skills and competence PC2. identify accurately the knowledge and skills you need for your job role PC3. identify accurately your current level of knowledge, skills and competence and any learning and development needs PC4. agree with appropriate people a plan of learning and development activities to address your learning needs PC5. undertake learning and development activities in line with your plan Apply knowledge PC6. apply your new knowledge and skills in the workplace, under supervision PC7. obtain feedback from appropriate people on your knowledge and skills and how effectively you apply them PC8. review your knowledge, skills and competence regularly and take appropriate action Knowledge and Understanding (K) A. Organizational Context The individual on the job needs to know and understand: 21

22 SSC/N9005 (Knowledge of the company/ organization and its processes) B. Technical Knowledge Develop your knowledge, skills and competence KA1. your organization s procedures and guidelines for developing your knowledge, skills and competence and your role and responsibilities in relation to this KA2. the importance of developing your knowledge, skills and competence to you and your organization KA3. different methods used by your organization to review skills and knowledge including: training need analysis skills need analysis performance appraisals KA4. how to review your knowledge and skills against your job role using different methods and analysis KA5. different types of learning and development activities available for your job role and how to access these KA6. how to produce a plan to address your learning and development needs, who to agree it with and the importance of undertaking the planned activities KA7. different types of support available to help you plan and undertake learning and development activities and how to access these KA8. why it is important to maintain records of your learning and development KA9. methods of obtaining and accepting feedback from appropriate people on your knowledge skills and competence KA10. how to use feedback to develop in your job role The individual on the job needs to know and understand: KB1. KB2. KB3. KB4. KB5. KB6. KB7. KB8. KB9. the knowledge and skills required in your job role your current learning and development needs in relation to your job role different types of learning styles and methods including those that help you learn best the importance of taking responsibility for your own learning and development to the importance of learning and practicing new concepts, theory and how to apply these in the work environment or on samples. how to explore sample problems and apply solutions how to use information technology effectively to input and/or extract data accurately how to agree objectives and work requirements how to keep up to date with changes, procedures and practices in your role Skills (S) 22

23 SSC/N9005 A. Core / Generic Skills Develop your knowledge, skills and competence The user/individual on the job needs to know and understand how to: Writing Skills SA1. complete accurate well written work with attention to detail Reading Skills SA2. follow instructions, guidelines, procedures, rules and service level agreements Listening and Speaking Skills SA3. ask for clarification and advice from line managers Decision Making SA4. make decisions on suitable courses Plan and Organize SA5. plan and organize your own work to achieve targets and deadlines Customer Centricity SA6. check that your own and/or your peers work meets customer requirements Problem Solving SA7. refer anomalies to the line manager Analytical Thinking SA8. analyze data and activities Critical Thinking SA9. apply balanced judgments to different situations Attention to Detail SA10. check your work is complete and free from errors SA11. get your work checked by others Team Working SA12. work effectively in a team environment 23

24 SSC/N9005 Develop your knowledge, skills and competence NOS Version Control NOS Code SSC/N9005 Credits (NSQF) TBD Version number 1.0 Industry IT-ITeS Drafted on 18/02/2019 Industry Sub-sector Future Skills Last reviewed on 11/03/2019 Occupation Internet of Things Next review date 11/03/

25 SSC/N9006 Build and maintain relationships at the workplace National Occupational Standard Overview This unit is about building and maintaining constructive relationships at the workplace. 25

26 National Occupational Standard SSC/N9006 Unit Code Unit Title (Task) Description NSQF Level 6 Scope Build and maintain relationships at the workplace SSC/N9006 Build and maintain relationships at the workplace This unit is about building and maintaining constructive relationships at the workplace. This unit/task covers the following: Build relationships Maintain relationships Appropriate People: Line manager, members of the team / department, members from other teams / departments Performance Criteria (PC) w.r.t. the Scope Element Build relationships Maintain relationships Performance Criteria Knowledge and Understanding (K) A. Organizational Context (Knowledge of the company/ organization and its processes) To be competent, the individual working on the job must be able to: PC1. build rapport with appropriate people at the workplace PC2. develop new professional relationships PC3. build alliances to establish mutually beneficial working arrangements PC4. foster an environment where others feel respected PC5. identify and engage a diverse range of influential contacts PC6. obtain guidance from appropriate people, where necessary PC7. attentively listen to ideas and give constructive feedback PC8. promptly resolve conflicts between team members PC9. work with colleagues to deliver shared goals PC10. Recognize the contributions made by your colleagues The individual on the job needs to know and understand: KA1. organizational policies and procedures for building relationships and their role and responsibilities in relation to this KA2. different training programs to enable the development of relevant behavioural competencies B. Technical Knowledge The individual on the job needs to know and understand: KB1. the importance of creating an environment of trust and mutual respect in the organisation 26

27 SSC/N9006 Skills (S) A. Core / Generic Skills Build and maintain relationships at the workplace KB2. the importance of effective communication in developing productive working relationships with colleagues KB3. different types of information that collegues might need and the importance of providing this information when it is required The user/individual on the job needs to know and understand how to: Listening and Speaking Skills SA1. ask for clarification and advice from line managers Team Working SA2. work effectively in a team environment 27

28 SSC/N9006 Build and maintain relationships at the workplace NOS Version Control NOS Code SSC/N9006 Credits (NSQF) TBD Version number 1.0 Industry IT-ITeS Drafted on 18/02/2019 Industry Sub-sector Future Skills Last reviewed on 11/03/2019 Occupation Internet of Things Next review date 11/03/

29 SSC/N9010 Convince others to take appropriate action in different situations National Occupational Standard Overview This unit is about convincing others to take appropriate action in different situations. 29

30 National Occupational Standard SSC/N9010 Unit Code Unit Title (Task) Description NSQF Level 6 Scope Convince others to take appropriate action in different situations SSC/N9010 Convince others to take appropriate action in different situations This unit is about convincing others to take appropriate action in different situations. This unit/task covers the following: Define needs Persuade others Appropriate People line manager, members of the team / department, members from other teams / departments Performance Criteria (PC) w.r.t. the Scope Element Define needs Performance Criteria To be competent, the user/individual on the job must be able to: Persuade others PC1. gather needs of concerned people PC2. adapt arguments to consider diverse needs PC3. use small wins as milestones to gain support for ideas PC4. persuade with the help of concrete examples or evidences PC5. take defined steps to reach a consensus on the course of action Knowledge and Understanding (K) A. Organizational Context (Knowledge of the company/ organization and its processes) The user/individual on the job needs to know and understand: KA1. organizational policies and procedures for persuading people and their role and responsibilities in relation to this B. Technical Knowledge The user/individual on the job needs to know and understand: KB1. different types of information that people might need and the importance of providing this information when it is required KB2. different methods of communication and the circumstances in which it is appropriate to use these Skills (S) A. Core / Generic The user/individual on the job needs to know and understand how to: 30

31 SSC/N9010 Skills Convince others to take appropriate action in different situations Listening and Speaking Skills SA1. ask for clarification and advice from appropriate people SA2. listen effectively and orally communicate information accurately Decision Making SA3. make decisions on suitable courses Critical Thinking SA4. apply balanced judgments to different situations 31

32 SSC/N9010 Convince others to take appropriate action in different situations NOS Version Control NOS Code SSC/N9010 Credits (NSQF) TBD Version number 1.0 Industry IT-ITeS Drafted on 18/02/2019 Industry Sub-sector Future Skills Last reviewed on 11/03/2019 Occupation Internet of Things Next review date 11/03/

33 SSC/N9012 Manage and collaborate with stakeholders for project success National Occupational Standard Overview This unit is about managing and communicating effectively with stakeholders to ensure that project requirements are met. 33

34 National Occupational Standard SSC/N9012 Unit Code Unit Title (Task) Description NSQF Level 6 Scope Manage and collaborate with stakeholders for project success SSC/N9012 Manage and collaborate with stakeholders for project success This unit is about managing and communicating effectively with stakeholders to ensure that project requirements are met. This unit/task covers the following: Performance Criteria (PC) w.r.t. the Scope Element Performance Criteria Define stakeholder requirements Collaborate with stakeholders Define stakeholder requirements Communicate with stakeholders Ensure stakeholder satisfaction To be competent, the user/individual on the job must be able to: PC1. identify the larger business and organizational context behind the requirements of the stakeholder PC2. manage fluctuating stakeholder priorities and expectations PC3. consult stakeholders early in critical organisation-wide decisions PC4. use formal communication methods to collaborate with stakeholders (such as meetings, conference calls, s etc.) PC5. keep stakeholders updated on changes in project requirements PC6. define the frequency of communication with all the stakeholders PC7. use suitable tools to represent numbers and pictures to present details Ensure PC8. respond to requests in a timely and accurate manner stakeholder PC9. take feedbacks from stakeholders regularly satisfaction PC10. continuously improve work deliverables/service based on stakeholder feedback PC11. plan deliverables based on stakeholder needs Knowledge and Understanding (K) A. Organizational Context (Knowledge of the company/ organization and its processes) The user/individual on the job needs to know and understand: KA1. organizational policies and procedures for working with stakeholders and their role and responsibilities in relation to this B. Technical Knowledge The user/individual on the job needs to know and understand: 34

35 SSC/N9012 Skills (S) A. Core / Generic Skills Manage and collaborate with stakeholders for project success KB1. the importance of effective communication and establishing good working relationships with relevant stakeholders KB2. different methods of communication and the circumstances in which it is appropriate to use these KB3. different types of information that stakeholders might need and the importance of providing this information when it is required The user/individual on the job needs to know and understand how to: Writing Skills SA1. communicate effectively with stakeholders in writing Reading Skills SA2. follow instructions, guidelines, procedures, rules and service level agreements Customer Centricity SA3. check that your own and/or your peers work meets customer requirements SA4. deliver consistent and reliable service to customers Critical Thinking SA5. apply balanced judgments to different situations 35

36 SSC/N9012 Manage and collaborate with stakeholders for project success NOS Version Control NOS Code SSC/N9012 Credits (NSQF) TBD Version number 1.0 Industry IT-ITeS Drafted on 18/02/2019 Industry Sub-sector Future Skills Last reviewed on 11/03/2019 Occupation Internet of Things Next review date 11/03/

37 Annexure Nomenclature for QP and NOS Qualifications Pack 9 characters SSC/ Q 0101 SSC denoting Software & Services Companies (IT-ITeS industry) Q denoting Qualifications Pack QP number (2 numbers) Occupation (2 numbers) National Occupational Standard 9 characters SSC/ N 0101 SSC denoting Software & Services Companies (IT-ITeS industry) N denoting National Occupational Standard NOS number (2 numbers) Occupation (2 numbers) Back to top 37

38 Qualifications Pack For IoT - Hardware Solution Designer The following acronyms/codes have been used in the nomenclature above: Sequence Description Example Three letters Industry name (Software & SSC Services Companies) Slash / / Next letter Whether QP or NOS N Next two numbers Occupation code 01 Next two numbers OS number 01 38

39 Qualifications Pack For IoT - Hardware Solution Designer Criteria For Assessment Of Trainees Job Role IoT - Hardware Solution Designer Qualification Pack SSC/Q8203 Sector Skill Council IT-ITeS Guidelines for Assessment 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC. 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC. 3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS. 4. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below). 5. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criterion. 6. To pass a QP, a trainee should score an average of 70% across generic NOS and a minimum of 70% for each technical NOS 7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack. Total Marks: 700 Compulsory NOS Marks Allocation Assessment outcomes Assessment Criteria for outcomes Total Marks Out Of Theory Skills Practical 1. SSC/N8221 Design hardware for IoT solutions PC1. Design and assemble all hardware solution components PC2. Perform build vs buy analysis of hardware components (such as control systems, enclosures and actuators) PC3. Develop designs for components to be built internally PC4. Transfer designs to manufacturing teams and provide them with appropriate technical support PC5. Perform hardware component selection for components to be procured externally PC6. Liaise with multiple external hardware partners and evaluate partners based on required specifications PC7. Create and maintain device catalogue

40 Qualifications Pack For IoT - Hardware Solution Designer 2. SSC/N8222 Design and develop embedded firmware for IoT solutions 3. SSC/N8238 PC8. Ensure field readiness of devices and tolerance to environment conditions PC9. Ensure certification requirements are met for all hardware components used including flameproof / safety / regulatory requirements PC10. Perform pre-compliance testing for hardware components PC11. Implement security measures to protect against tampering, IP theft, reverse engineering attacks, etc PC12. Ensure hardware security measures against Differential Power Analysis (DPA) attacks Total PC1.Write and maintain firmware code for a variety of targeted devices / Operating Systems PC2.Manage design and implementation of the edge OS PC3.Develop custom embedded system applications across multiple platforms / Operating Systems PC4.Perform validation of product firmware, bootloaders and test code PC5.Perform debugging of firmware and hardware PC6.Configure hardware architecture, memory systems, microcontroller 100 peripherals and compilers PC7.Ensure portability and maintainability of hardware architecture with minimal impact on hardware performance PC8.Interface software/firmware with underlying hardware architecture PC9.Choose appropriate Real Time Operating System for the IoT solution PC10.Use RTOS to manage hardware resources, host applications, and process data on real-time basis PC11.Continuously analyse RTOS performance PC12.Choose appropriate Digital Signal Processor for chip designs Total PC1.Identify the purpose and the scope of the activity for which technical documentation is to be produced

41 Qualifications Pack For IoT - Hardware Solution Designer Create technical documents and manuals 4. SSC/N9005 Develop your knowledge, skills and competence 5. SSC/N9006 Build and maintain relationships at the workplace PC2.Obtain information for the technical document from relevant sources and stakeholders PC3.Draft technical document ensuring that content is concise, complete and easy to consume PC4.Review technical document content with relevant stakeholders and document owners PC5.Ensure that technical document is formatted and designed as per specifications PC6.Transfer technical document to relevant stakeholders for sign-off and publishing PC7.Continuously review and update technical document Total PC1. obtain advice and guidance from appropriate people to develop your knowledge, skills and competence PC2. identify accurately the knowledge and skills you need for your job role PC3. identify accurately your current level of knowledge, skills and competence and any learning and development needs PC4. agree with appropriate people a plan of learning and development activities to address your learning needs PC5. undertake learning and development activities in line with your plan PC6. apply your new knowledge and skills in the workplace, under supervision PC7. obtain feedback from appropriate people on your knowledge and skills and how effectively you apply them PC8. review your knowledge, skills and competence regularly and take appropriate action Total PC1. build rapport with appropriate people at the workplace

42 Qualifications Pack For IoT - Hardware Solution Designer 6. SSC/N9010 Convince others to take appropriate action in different situations 7. SSC/N9012 Manage and collaborate with stakeholders for project success PC2. develop new professional relationships PC3. build alliances to establish mutually beneficial working arrangements PC4. foster an environment where others feel respected PC5. identify and engage a diverse range of influential contacts PC6. obtain guidance from appropriate people, wherever necessary PC7. attentively listen to ideas and give constructive feedback PC8. promptly resolve conflicts between self or others PC9. work with colleagues to deliver shared goals PC10. recognize the contributions made by your colleagues Total PC1. gather needs of concerned people PC2. adapt arguments to consider diverse needs PC3. use small wins as milestones to gain support for ideas PC4. persuade with the help of concrete examples or evidences 100 PC5. take structured actions to reach consensus on the course of action Total PC1. Identify the larger business and organizational context behind the requirements of the stakeholder PC2. Manage fluctuating stakeholder priorities and expectations PC3. Consult stakeholders early in critical organisation-wide decisions PC4. Use formal communication methods to collaborate with stakeholders (such as meetings, conference calls, s etc.) PC5. Keep stakeholders updated on changes in project requirements

43 Qualifications Pack For IoT - Hardware Solution Designer PC6. Define the frequency of communication with all the stakeholders PC7. Use suitable tools to represent numbers and pictures to present details PC8. Respond to requests in a timely and accurate manner PC9. Take feedbacks from stakeholders regularly PC10. Continuously improve work deliverables/service based on stakeholder feedback PC11. Plan deliverables based on stakeholder needs Total