Moving Into Management

Transcription

1 CHAPTER 1 Managers and Managing 1.1 The Role and Work of Managers 1.2 The Historical Development of Management 1.3 Managing in the Twenty-first Century 1.1 The Role and Work of Managers Define management and the functions all managers complete. Differentiate the work of several levels of management. 2 Moving Into Management The changing nature of management Management activities 3 Management Functions Planning Organizing Implementing Controlling 4 The Work of Managers Managers and nonmanagement employees Levels of management 5

2 How Managers Spend Their Time The Historical Development of Management Describe historical changes in management that led to the beginning of management science. Describe four different philosophies that have been used to manage organizations. 7 Management through the Ages The earliest forms of management The Industrial Revolution 8 Changing Approaches to Management Management science Theories of management Classical management Administrative management Behavioral management Quality management Managing in the Twenty-first Century Describe ways that the workforce and work are changing. Discuss important factors that influence the management strategy of an organization. 10

3 Changes and Challenges for Managers Workers Work Competition Technology 11 Projected Changes in the Age of the U.S. Workforce 12 Projected Changes in the Ethnicity of U.S. Workforce 13 Developing a Management Strategy The business The work The business environment The management 14 Developing a Management Strategy 15

4 Moving Into Management Challenging Exciting Demanding Rewarding 16 CHAPTER 2 Management, Supervision, and Decision Making 2.1 Increasing Management Effectiveness 2.2 Effective Supervision 2.3 Managing with Information 2.1 Increasing Management Effectiveness Identify three important roles successful managers play in organizations. Explain how managers use resources to accomplish the work of an organization. List and explain accepted management principles. 18 Management Roles Communicators Relationship builders Decision makers 19 Getting Work Accomplished 20

5 Principles of Effective Management Effective managers Demonstrate commitment to the success of the organization Take responsibility for developing and implementing plans to achieve the organization s goals Identify the resources and ensure they are available Organize and coordinate the work to achieve efficient and effective operations Recognize the importance of employees Monitor activities and results Effective Supervision Identify the responsibilities of supervisors. Describe the day-to-day management activities of supervisors. Discuss ways that businesses can improve the skills of supervisors. 22 The Supervisor s Job Responsibilities of supervisors Communicate the goals and directions of management to employees Explain employee concerns and ideas to management Evaluate and improve employee performance Encourage employees to do their best work Use resources efficiently 23 Managing Day-to-Day Activities Scheduling work Communicating with employees Controlling quality 24 Improving Supervisory Skills Formal training Work coach Self-directed training 25

6 2.3 Managing with Information Explain how management information systems and business research help managers with planning and controlling activities. Identify the four steps in the problem-solving process and how the process supports decision making. 26 Using Management Information Using management information systems Business research 27 Decision Making Problems and decision making Steps in problem solving Identify the problem List possible solutions Analyze the solutions Select the best solution 28 Problem-Solving Process 29 Contingency Planning Possible problems Alternative approaches 30