Principal Consultant ServiceNow (Technical) Australia / India / Hong Kong / Singapore

Transcription

1 Position Title: Principal Consultant ServiceNow (Technical) Reporting Lines: Location: Direct Reports: Company introduction Australia / India / Hong Kong / Singapore NA Enable Professional Services is a strategic Gold Partner of ServiceNow, across services, sales and training via our Enable Learn division. We re dedicated to automating business processes via the platform, so our customers and their employees have a great experience. Enable is the winner of ServiceNow s Global Services Excellence Partner of the Year Award. Our focus is enterprise service management, and we have deep knowledge of and experience in IT service management, IT business management, IT operations management, HR, performance analytics, service portal and customer service management. Overview of role We're a growing business, headquartered in Australia with offices in Melbourne, Sydney, Adelaide, Perth and Brisbane, and an offshore development teams in Noida and Bangalore, India. We cover the South and North Asia markets through our offices in Singapore and Hong. Enable is looking for a talented and experienced Principal Consultant with strong project delivery, pre-sales and leadership skills with consulting teams as well as experience with the ServiceNow platform. The Principal Consultant role will work closely with our external clients, internal technology project teams and offshore technology teams to achieve this outcome within the Agile Methodology Main responsibilities: The successful applicant will be responsible for ensuring the successful delivery of ServiceNow installations at various client sites. The main responsibilities of this role are: Project Delivery Technical and functional project delivery Leadership of on and offshore technical staff as required Customer satisfaction rating of >9/10 Customer Innovation Provide customers with ServiceNow journey plan/roadmaps for growth and ROI on the platform Identify opportunities for customers to take advantage of new ServiceNow modules, functionality and upgrades Identify opportunities for Enable s store products to add value to customers Pre-Sales Prepare and deliver Enable s capability on bids/tenders/presentations Work with ServiceNow sales on new opportunities to partner on implementations and projects ServiceNow vendor relationship management

2 Build meaningful relationships with Victorian ServiceNow sales staff at all levels Build meaningful relationships with ServiceNow professional services staff at all levels Product Lead - Onshore technical lead Work closely with Enable s Product Manager and Offshore Tech Lead to drive quality product delivery and excellence Identify commercial opportunities and products for the SN Store Stream Lead Enable s ServiceNow Centre of Excellence Lead on one more agreed ServiceNow SME product streams for Enable, i.e. IT Business Management and/or HR, Platform etc. Train new staff within this stream(s) Build market leading capability and collateral within the agreed product streams There will be an individual consulting and billable component in this position, built into engagement management and overall QA of project delivery. Travel of up to 30% may be required. Experience, skills and knowledge: Mandatory Project Delivery across multiple projects Pre-Sales and Post-Sales People Management (hiring, delivery and career) Customer Advisory SNOW Platform Mastery Mentoring & Career Development Advisory Tribe Leadership (formal and informal) Communications and influence Senior stakeholder management at client sites Strong commercial acumen Contributing to innovation and continual improvement across the business Contribution to employee engagement and company culture Leaders of employee engagement initiatives Professional Competencies IT Degree or relevant tertiary education in Computer Science ServiceNow CSA ITIL Certified ServiceNow SOLVE Pathway ServiceNow SAIF / SIM Training ServiceNow Technical Best Practices CIS ITSM CIS Another BU such as HR, CSM, Financial Management, Service Mapping SAFe Framework (Agile) SCRUM / Agile / SAIF Framework (ServiceNow) PMI / PMBOK Certification ServiceNow SAIF Mastery ServiceNow SOLVE Mastery

3 ServiceNow Certifications with focus on the following: Agile Certifications PMI / PMBOK Certifications Working relationships: Reports to Principal Consultant Liaise with external clients, internal project teams. Offshore teams. Enquiries to: Head of People and Operations Rachel Sparkes Rachel.s@enableps.com.au

4 OUR DIFFERENCE We are a values driven business We care Our people OUR VALUES Pragmatic While respecting our heritage we are constantly in pursuit of new ideas that provide measurable benefits for our people and customers. Passionate We love what we do. We re confident that you will too. Committed We re flexible. Our approach will always be honest and real world. EMPLOYMENT VALUE PROPOSITION We are committed to an innovative, respectful and collaborative work culture. We are a company that empowers our staff to take ownership of their role and enables our people to provide input to solutions and provides staff with the tools to get the job done. We are working together to achieve the same goal and help support and inspire each other. Personal Impact Minimal red tape so you can get things done Opportunity to have an impact and drive an outcome Ability to bring change and take company forward Taking ownership of large projects and outcomes Culture Relaxed Dress Code Working with an open and collaborative team Working with a charismatic, people oriented Leadership team Multicultural environment Structured but free to be creative and provide input Committed to continuous improvement Seeing a project from start to finish Empowerment to make your own decisions No politics and friendly environment We actively create an environment of fun Product Customers are passionate about the ServiceNow product Customers are positive and want Enable to succeed Enable staff love and believe in the ServiceNow products Work with a global product brand Work with a product that is currently used by some of the world s largest companies many in the banking and finance industry

5 Salary Attractive remuneration packages Company Share Plan provided to permanent staff after 6-month tenure Training and Development Ongoing ServiceNow training and certification ServiceNow launch training for graduates and junior consultants Mentoring Program Formal Leadership Development Career Development Program Rewards & Recognition Strong culture of encouragement and recognition Employee of the Year Awards Team & Project of the Year Awards Tenure Recognition Awards Culture of Celebrating and Rewarding Certifications & Learning