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2 1 - Organizational citizenship behavior 2 - Bolino, Turnley & Niehoff 3 - Bateman & Organ 4 - Baker, Hunt & Andrews 5 - Psychological contract 6 - Job satisfaction 7 - Organizational commitment 8 - Mediator variables 9 - Rousseau 10 - Knights & Kennedy

3 1 - Anderson & Schalk 2 - Mulki, Jaramilo & Locandar 3 - Cantisano, Dominguez & Depolo 4 - Psychological contract breach

4 P< KMO 1 - Meyers, Gamst& Guarino 2 - Speier & Vankatesh

5 P< P< KMO SPSS 1 - Spector 2 - Bukhari & Ali

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10 Anderson. N., & Schalk, R. (1998). The psychological contract in retrospect and prospect. Journal of Organizational Behavior, 19, Baker, T.L., Hunt, T.G., & Andrews, M.C. (2006). Promoting ethical behavior and organizational citizenship behaviors: The influence of corporate ethical values. Journal of Business Research, 59, Bateman, T.S., & Organ, D.W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee citizenship. Academy of Management Journal, 26, Bolino, M.C., Turnley, W.H., & Niehoff, B.P. (2004). The other side of the story: Reexamining prevailing assumptions about organizational citizenship behavior. Human Resource Management Review, 14, Bukhari, Z.U., & Ali, U. (2009). Relationship between organizational citizenship behavior & counterproductive work behavior in the geographical context of Pakistan. International Journal of Business and Management, 4(1), Cantisano, G.T., Dominguez, F.M., & Depolo, M. (2008). Psychological contract breach and outcomes: Combining meta-analysis and structural equation models. Psicothema, 20(3), Knights, J.A., & Kennedy, B.J. (2006). Psychological contract violation: Impacts on job satisfaction and organizational commitment among Australian senior public servants. Applied Human Resource Management Research, 10(2), Lau, C.M., & Tan, S.L.C. (2006). The effects of procedural fairness and interpersonal trust on job tension in budgeting. Management Accounting Research, 17, Meyers, L.S., Gamst, G., & Guarino, A.J. (2006). Applied multivariate research: Desing and interpretation. Thousand Oaks, London, SAGE publications. Mulki, J.P., Jaramillo, F., & Locander, W.B. (2006). Emotional exhaustion and organizational deviance: Can the right job and a leaders style make a difference? Journal of Business Research, 59, Organ, D.W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books. Rousseau, D.M. (1995). Psychological contracts in organizations: understanding written and unwritten agreements. Sage, Newbury Park. Spector, P.E. (1985). Measurement of human service staff satisfaction: Development of the job satisfaction survey. American Journal of Community Psychology, 13, Speier, C., & Venkatesh, V. (2002). The hidden minefields in the adoption of sales force outomation technologes. Journal of Marketing, 66(3),

11 The promotion model of organizational citizenship behavior through psychological contract, job satisfaction and organizational commitment M. Golparvar. Ph.D, Blali Dehkordi, MA student. Abstract This research was conducted with the purpose of investigating the promotion model of organizational citizenship behaviors through psychological contract, job satisfaction and organizational commitment. Research statistical population was the employees of Zarif Moasavar company (360 persons ) in summer of Among them, 263 employees were selected from names list of employees using stratified random sampling. Research instrument including: Psychological contract questionnaire with 6 items, job satisfaction questionnaire with 3 items, organizational commitment questionnaire with 3 items, and organizational citizenship behaviors with 9 items. Data were analyzed through Pearson s correlation coefficient, path analysis and mediation regression analysis. Evidences from data analysis showed that, in first stage, psychological contract reinforces job satisfaction and organizational commitment, then job satisfaction and organizational commitment reinforces and promote the organizational citizenship behaviors. Furthermore, rather than primary and suggested model of research, the relationship added between organizational commitment and job satisfaction. Keyword: Organizational citizenship behaviors, Psychological contract, Job satisfaction, Organizational commitment.

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