Job Description. Wellington. none. TAS works with the leaders and practitioners who plan, commission and provide health and social care.

Transcription

1 Jb Descriptin Jb Title: Wrkfrce Specialist Date: September 2018 Respnsible t: Lcatin: Jb Status: N. f reprts: Delegated Financial Authrity: (If applicable) Manager Wrkfrce Wellingtn Permanent nne nne Backgrund TAS wrks with the leaders and practitiners wh plan, cmmissin and prvide health and scial care. We bring tgether sectr experts with data analysis and health system insights, helping ur custmers make infrmed decisins and imprve service planning and delivery. We als help build capability in the sectr thrugh educatin and training. Ultimately it s abut wrking tgether t create a wrld class health system fr Kiwis. TAS is wned by the six Central Regin District Health Bards (Capital and Cast, Hutt Valley, Wairarapa, MidCentral, Whanganui, and Hawke s Bay). Established in 2001, we are a prfessinal services rganisatin prviding a range f strategic, advisry and prgramme management services acrss the health and scial sectrs, including: Sectr cllabratin Data management Strategy, innvatin and insights Capability building Prgramme management services Visin and Values At TAS we are united by ur passin t help ur custmers deliver the best healthcare they can fr all New Zealanders. Page 1

2 Our 2020 Visin is Supprting ur partners t deliver the best health utcmes fr all New Zealanders We are cmmitted t building a values based high achieving rganisatin acrss all f ur relatinships and activities. Our crprate values f aspiratin, curage, prfessinalism and integrity are central t hw we wrk at TAS. Our Emplyee Value Prpsitin is We are cmmitted t grwing innvative, trusted, expert advisrs, wh lve what they d t make a difference. Our Values are: Business Grup Strategic Wrkfrce Services is a business unit within TAS respnsible fr develping the Wrkfrce Services and Emplyment Relatins (ER) strategic visin and bjectives thrugh the Emplyment Relatins Strategy Grup (ERSG) n behalf f, and in cnsultatin with, the cllective DHB Executives. It als includes the Safe Staffing Healthy Wrkfrce team which supprts staff health and well-being in ur hspitals. Jb Purpse The Wrkfrce Specialist is accuntable fr supprting DHBs t manage and deliver designated natinal prgramme/s f wrk acrss the sectr ensuring the desired business utcmes are achieved, delivering t scpe, budget and within agreed timeframes. The Wrkfrce Specialist plays a key rle, wrking cllabratively with DHBs, central agencies and the wider sectr t develp, supprt and deliver wrkfrce initiatives/prgrammes, encuraging integratin at a natinal, reginal and lcal level. A key cmpnent f the rle is ensuring active engagement and excellent wrking relatinships by all stakehlders, at the natinal, reginal and lcal level, facilitating interactins n key wrkfrce initiatives/prgrammes including best practice innvatin in wrkfrce develpment and planning, such that utcmes are wned and implemented as required by stakehlders. The rle is primarily fcused at a natinal level but a key measure will be the quality f supprt, cmmunicatin and leadership t supprt DHBs at all levels. Page 2

3 Key Accuntabilities The requirements set ut belw are the key requirements, but d nt in any way limit the bundaries f activity the rle is respnsible fr. Accuntability Area Descriptin Develpment and delivery f strategic wrkfrce prgrammes Prvide leadership, advice, analysis and assistance t DHBs n key wrkfrce initiatives/prgrammes. Lead r cntribute t the management f prject/ prgramme utputs against agreed bjectives, scpe and deliverables in line with agreed TAS prject methdlgy. This includes: Prepare and maintain required dcumentatin including annual wrkplans, terms f reference, cmmunicatins plan, change management plan and budget and wrk break dwn structure; Obtain relevant prject / prgramme wner apprval f all plans; Effectively managing the external and internal envirnmental cnditins that influence the prject including prject cnstraints, dependencies, assumptins, risks (including the develpment f any required cntingency plans) and issues; Crdinate cases fr change fr designated prject / prgramme and ther relevant stakehlders; Prepare and present reprts and status reprts as required t stakehlders, Manager/TAS leadership team; Ensure quality and change cntrl prcedures are carried ut, if r when required; Identify, manage and escalate issues t the prject/prgramme spnsrs in a timely manner t ensure effective reslutin and t minimise any impact t the prgramme/prject, custmers r TAS; Organise wrkshps between stakehlders as required t influence discussin and seek input t supprt the delivery f agreed wrk plans t time and budget; and Create and deliver prject cmmunicatins, presentatins, papers as/when required. Develp an engagement mdel t ensure slutins are agreed, supprted and wned by the prject/prgramme wner; prject cmmunicatins Page 3

4 events such as rad shws and presentatins/papers are delivered as/when required. Leadership Build the capability in the prject / prgramme needed t deliver the required utputs. Manage the prject team and individuals t ensure they have a clear understanding f rles, respnsibilities and accuntabilities. Take the lead n prviding jint respnses t cnsultatin dcuments r issues as they arise. Cllabratin supprt Where designated as Secretariat t a grup, manage meetings, minutes, actin pints, summary f activity, and escalatin f issues as required. Relatinship management Establish and maintain effective and cnstructive wrking relatinships externally with prviders, key stakehlders as the key pint f cntact fr the duratin f prject/s delivery, ensuring high custmer satisfactin. Maintain active representatin n natinal grups, e.g. wrkfrce wrking grups, t ensure the interests f the grups, DHBs and the ER prgramme are heard. Establish and maintain effective wrking relatinships with key emplyees in TAS. Facilitate cnstructive quality dialgue t mitigate team cnflict and cmmunicatin prblems. Prvide caching and knwledge sharing t the team and acrss TAS particularly in relatin t all matters relevant t prject delivery. General Undertake ther reasnable duties as required relating t the functins and respnsibilities f the business unit and wider TAS Take respnsibility fr meeting ur bligatins in wrkplace health, safety and wellness by making sure yur wn actins keep self and thers safe, healthy and well Key Relatinships All emplyees have a respnsibility fr managing relatinships in sme r all f the key sectrs we interface with. In this rle, key relatinships are expected t be develped, as fllws: Internal Wh Fr what purpse Members f the Strategic Wrkfrce Services team Wrk cnstructively and in partnership t develp and deliver slutins. Page 4

5 Practively supprt the deplyment f prjects/prgrammes. Prvide knwledge frm the business/sectr regarding issues and challenges. Cntribute t the creatin f a team envirnment that mtivates high perfrmance and acknwledges excellence in perfrmance. Peple Leaders and Emplyees Wrk cllabratively t prvide integrated, jined-up advice and supprt t custmers and stakehlders acrss TAS. External Wrk cllabratively with senir leaders t keep abreast f business initiatives acrss the rganisatin t understand and supprt future wrkfrce requirements. Wh Fr what purpse DHBs: CEOs, GMsHR and ther senir managers, staff and service managers Wrkfrce Strategy Grup/ prject teams Key unin fficials and their representatives, ther relevant grups MOH: Health Wrkfrce New Zealand specialists and data analysts and staff/managers related t specific wrkfrce activity / prgrammes The State Services Cmmissin Regulatry authrities Tertiary institutins NGO / PHO netwrks Wrk cllabratively t develp and maintain strng relatinships, identify risks, and influence t gain cnsensus and agreement acrss DHBs. Cnsult and/r infrm n requirements, apprach and prject / prgramme activities and deliver the utcmes required. Keeping abreast with the changes in the sectr t understand and assess the impact n ur planning. Lead r participate in steering grups and prject teams such that team members see the relatinships prcesses and utcmes as psitive and thers seek t becme invlved in the teams and prject prcesses. Manage relatinships in a manner that represents TAS values and cmmitment t excellence. Practively build peer relatinships and netwrks that maximise business value add and enhance grwth pprtunities. Persn Specificatin Educatin/qualificatins A relevant tertiary qualificatin(s) r equivalent experience Experience, skills and knwledge Experience in delivering successful medium sized prjects i.e. demnstrated knwledge f the principles, methds and techniques necessary fr the effective management f prjects frm initiatin thrugh t implementatin. Page 5

6 Demnstrated ability t think strategically acrss cmplex business issues, lking ahead fr ptential issues and develp apprpriate integrated slutins. Experienced in achieving results within resurce cnstraints. Ability t wrk cllabratively n prjects and demnstrated experience f cntributing t the develpment f an effective team. Prven ability t priritise wrk and fllw thrugh n tasks t their successful cmpletin. Ability t manage prject risks, issues and implement subsequent changes including change prcesses and csting f changes. Excellent interpersnal skills with the ability t fster cnstructive stakehlder relatinships thrugh cnsultatin and partnership; strng influencing skills and builds trust t deliver results. Excellent written and ral cmmunicatin skills, particularly the ability t cmmunicate clearly, cncisely and in plain language. Sund judgement, discretin and prven ability t wrk under pressure. Knwledge and experience in the health sectr is highly desirable. High level f cmputer literacy, particularly with MS Wrd and Excel. Cre TAS Cmpetencies TAS has established cre cmpetencies fr all rles acrss the rganisatin and all emplyees are expected t mdel these behaviurs and values which enable us t wrk at ur best. Cmpetency Descriptr Custmer Fcus: Prvides excellent service t meet internal and external custmer/client needs. Understands the needs f the custmer/client and lks fr ways t prvide added value. Cmmunicatin: Demnstrates an understanding f the views f thers and cmmunicates in a genuine and practical manner using apprpriate language. Actively listens t views and cncerns f thers. Adapts cmmunicatin apprach t fit situatin. Cnveys and receives infrmatin effectively and builds psitive wrking relatinships. Expected Behaviur Recgnises the imprtance f valuing custmers and prvides excellent service t meet internal and external custmer/stakehlder needs. Listens and practively seeks t understand the expectatins and needs f the custmers/stakehlder. Lks fr ways t prvide added value. Practively seeks custmer/client feedback. Actively listens and bserves nn-verbal cues t infrm cmmunicatin apprach Self-aware and apprachable Cmmunicates in a prfessinal manner with key stakehlders Page 6

7 Cmpetency Descriptr Cllabratin: Willingness and ability t wrk in a cperative and helpful manner with thers (as ppsed t independently). Fcuses n team gals as well as yur wn and t actively assist team members t achieve cmmn gals. Shares cllective respnsibility fr all aspects f the team s bjectives. Cntinuus Imprvement: Sets and meets challenging gals, creating wn measures and cnsistently seek ways f imprving perfrmance. Aware f wn shrtcmings and pprtunities fr imprvement and takes charge f persnal develpment. Innvatin: Identifies nvel appraches fr cmpleting wrk mre effectively r efficiently, and wrks within the "established" system t push fr "a smarter, better way." Actin Orientatin: Perfrms wrk with energy and drive; values planning, but is able t take quick, decisive actin when an pprtunity presents itself. Planning and Organising: Organises wn time effectively, creates wn wrk plan/s and timelines. Priritises and prepares in advance t ensure realistic timeframes. Visualises the sequence f actins needed t achieve a specific gal, hw t estimate the resurces required Expected Behaviur Wrks effectively as part f a diverse team. Treats thers with respect and dignity Supprts thers in the team and has cnsideratin fr their needs and skills. Identifies and prmtes pprtunities fr cllabratin and wrks with thers regardless f functinal bundaries. Makes suggestins fr imprvements t current ways f wrking. Shws a willingness t learn. Lks t imprve efficiency and quality f service f wn rle/area Keeps wn skills up-t-date and develps a depth r breadth f knwledge in a particular area thrugh learning. Wrks t develp new appraches when prblemslving; seeks ideas r suggestins frm thers as apprpriate Suggests new ways t imprve the quality f prducts r services. Identifies new ideas, slutins, r directins in dealing with daily situatins. Targets and achieves results, vercmes bstacles, accepts respnsibility, Establishes standards and respnsibilities, supprts a results-riented envirnment, and fllws thrugh n actins. Prvides wrk n time and t required standard. Plans a wide range f simple tasks r a small number f cmplex nes. Wrklad delivered within deadlines and t agreed standards. Page 7

8 Cmpetency Descriptr and identify ptential risks and mitigatins. Agility and Flexibility: Adapts and wrks effectively in different situatins and able t carry ut a range f tasks, remaining calm and level headed under pressure. Remains psitive and puts challenges in perspective. Expected Behaviur Reliable and flexible in respnse t wrk pririties, issues and pressures. Receptive and cntributes t new ideas and appraches and adapts accrdingly. Handles cnflicting pririties and deals with the unexpected. Changes t Jb Descriptin Frm time t time it may be necessary t cnsider changes in the jb descriptin in respnse t the changing needs f the rganisatin and nature f ur wrk envirnment including changes t ur annual plan. Such change may be initiated as necessary by the peple leader f this Jb and any changes will be discussed with the Jb hlder befre being made. This Jb Descriptin may be reviewed as part f the preparatin fr perfrmance planning fr the annual perfrmance review cycle. Agreed: Emplyee Peple Leader Signature Date Page 8