BUE 102 HUMAN BEHAVIOR IN THE WORKPLACE

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1 BUE 102 HUMAN BEHAVIOR IN THE WORKPLACE PRESENTED AND APPROVED EFFECTIVE: FALL

2 Prefix & Number BUE102 Course Title: Human Behavior in the Workplace Purpose of this submission: New Change/Updated Retire If this is a change, what is being changed? Update Prefix Course Description (Check all that apply) see note below Title Course Number This is the official course package to replace the Format Change Credits retired GBS 102. This course (BUE 102) already Prerequisite Competencies appears in the catalog. Textbook/Reviewed Competencies-no changes needed Does this course require additional fees? No Yes If so, please explain. Is there a similar course in the course bank? No Yes Formerly GBS102, formerly BUS104 Articulation: Is this course or an equivalent offered at other two and four-year universities in Arizona? No Yes (Identify the college, subject, prefix, number and title: Is this course identified as a Writing Across the Curriculum course? No Yes Course Textbook, Materials and Equipment Textbook(s) Current edition Title Author(s) Publisher Title Author(s) Publisher Effective Human Relations Reece, Brandt, Howie South-Western Course Assessments Description of Possible Course Assessments (Essays, multiple choice, etc.) Exams standardized for this course? Midterm Final Other (Please specify): Where can faculty members locate or access the required standardized exams for this course? Homework from text questions including internet insight, case studies. Quizzes & exams including multiple choice, true or false, fill-inblank & essay. Are exams required by the department? No Yes If Yes, please specify: Student Outcomes: Identify the general education goals for student learning that is a component of this course. Check all that apply: 1. Communicate effectively. a. Read and comprehend at a college level. b. Write effectively in a college setting. Method of Assessment

3 2. Demonstrate effective quantitative reasoning and problem solving skills. 3. Demonstrate effective qualitative reasoning skills. 4. Apply effective methods of inquiry. a. Generate research paper by gathering information from varied sources, analyzing data and organizing information into a coherent structure. b. Employ the scientific method. 5. Demonstrate sensitivity to diversity a. Experience the creative products of humanity. b. Describe alternate historical, cultural, global perspectives. Quiz, exam, essay or paper. Office of Instruction Use only: CIP Code: ONET Code: Minimum Qualifications:

4 COURSE INFORMATION Initiator: Candace Hofstadter Date of proposal to Curriculum Sub-Committee: March 2, 2012 Effective Semester/Year Fall Spring Summer Prefix & Number: BUE102 Full Title: (100 character limit) Human Behavior in the Workplace Short Title: (30 character limit) Human Behavior Catalog Course Description: Explores the importance of effective communication in our personal lives, in the world of business and as a business owner-entrepreneur. Students scrutinize practical business applications such as employee motivation, handling customer complaints, and effectively resolving conflict in the workplace. SUN Course Number: Credit Hours: 3 Lecture Hours: 3 Lab Hours: 0 Prerequisite(s) Appropriate score on assessment test or successful completion of PCS 021 & TRE 089 Co-requisite(s) Intended Course Goals By the end of the semester, students will be able to: 1. Realize that human relations is the key to personal growth and career success. 2. Build high self-esteem, develop a positive attitude and motivate yourself and others. 3. Create positive energy in the workplace, achieve emotional balance and develop a professional presence. 4. Work and communicate effectively with others, within teams and resolve conflict with others. 5. Respond to and manage work-related stress and employ techniques to reduce stress. 6. Set goals, develop a plan for making positive changes in your life and live a more healthy lifestyle.

5 Course Competencies and Objectives By the end of the semester, students will be able to: Competency 1 Realize and explain the nature, purpose and importance of human relations. Objective 1.1 Discover how the study of human relations will help a person achieve career success and a better worklife balance. Objective 1.2 Describe the major forces influencing human behavior at work. Objective 1.3 Identify the seven basic themes that serve as the foundation for effective human relations. Competency 2 Improve your personal communication skills and organizational communication. Objective 2.1 Explain the communication process and the filters that affect communication. Objective 2.2 Improve your personal communication by providing feedback and developing listening skills. Objective 2.3 Improve the flow of communication through an organization Objective 2.4 Effectively communicate with technology including cell phones, voice mail and . Competency 3 Identify your communication style and realize the effect it has interpersonal relations. Objective 3.1Describe the sociability continuum and dominance continuum and what they each measure. Objective 3.2 Deduce which communication style you have and the effect it has on relating and communicating with others. Objective 3.3 Use style-flexing to better communicate with those who have a different communication style. Competency 4 Use techniques to improve and increase your self-esteem. Objective 4.1 Compare and contrast low versus high self-esteem and the impact each has on a person s life. Objective 4.2 Identify and implement the techniques used to increase and improve self-esteem. Objective 4.3 Describe the techniques employers can use to increase self-esteem of their employees. Competency 5 Develop personal values that help make ethical choices. Objective 5.1 Explain the benefits of developing values and strong personal character. Objective 5.2 Resolve internal values conflict and values conflicts with others. Objective 5.3 Perform the steps to making ethical decisions when facing an ethical dilemma. Objective 5.4 Outline the steps an organization can take to eliminate corporate crime. Competency 6 Realize and describe how attitudes can shape a person s life and the success of an organization. Objective 6.1 Describe how employees attitudes impact the success of the organization. Objective 6.2 Explain how people develop positive or negative attitudes toward someone or something. Objective 6.3 Employ techniques to improve your attitude and have a more positive attitude. Objective 6.4 Describe how organizations can help develop positive attitudes of their employees. Competency 7 Employ strategies to motivate yourself and others. Objective 7.1 Explain the complex nature of motivation and the different things that motivate different people. Objective 7.2 Describe the five most influential theories of motivation and contemporary motivational strategies. Objective 7.3 Utilize self-motivational strategies to reach personal and work-related goals. Competency 8 Perform constructive self-disclosure when it is appropriate. Objective 8.1 Explain how self-disclosure improves interpersonal relationships and teamwork. Objective 8.2 Describe the different panes of the Johari Window model, and which information is within each pane. Objective 8.3 Determine the appropriate information occasions to self-disclose, and how to overcome barriers to disclosing Competency 9 Determine how to achieve emotional balance in a chaotic world. Objective 9.1 Describe how emotions influence your thinking and behavior in the workplace. Objective 9.2 Identify the major factors that influence your emotional development. Objective 9.3 Address and control your anger and deal with the anger and/or violence of other people. Competency 10 Develop positive energy to improve interpersonal relationships Objective 10.1 Reveal how positive energy contributes to improved interpersonal relationships. Objective 10.2 Create awareness of the strong need people have for encouragement and positive feedback. Objective 10.3 Explain how to use positive reinforcement and rewards to create positive energy. Competency 11 Develop a professional presence and positive first impression. Objective 11.1 Realize and explain the importance of having a professional presence and making a good first impression. Objective 11.2 Describe one s image and the factors that form the image you project to others Objective 11.3 Compare & contrast the different factors that influence the choice for workplace clothing & attire.

6 Competency 12 Employ team building as a leadership strategy. Objective 12.1 Explain the importance of teamwork in the workplace and in organizational success. Objective 12.2 Identify and describe the common types of work teams and their functions. Objective 12.3 Realize the team-member skills that employers look for in their employees. Competency 13 Resolve workplace conflict and deal with difficult people. Objective 13.1 Identify the major causes of conflict in the workplace. Objective 13.2 Describe assertiveness and how to use assertiveness & negotiation skills in conflict situations. Objective 13.3 Work through the steps and elements of the conflict resolution process. Competency 14 Properly respond to and manage personal and work related stress. Objective 14.1 Uncover and explain the major personal and work related causes of stress. Objective 14.2 Recognize the warning signs of too much stress. Objective 14.3 Identify and implement effective stress management strategies. Competency 15 Create a life plan for more effective human relations. Objective 15.1 Cope with the forces that influence the work life balance. Objective 15.2 Set goals and standards for you to achieve and develop a healthy lifestyle. Objective 15.3 Make attempts to live the right livelihood and develop a plan for making positive changes in your life. Objective 15.4 Discover and describe the non-financial resources that can enrich your life.