Quality and the AHCA Award Program

Transcription

1 Quality and the AHCA Award Program A Light and a Compass Quality is a Simply a Spot light L- Leads admissions to us I- improves our results G- Gives us stars H- Helps determine our partners T- Tells us where we are on our quality journey FINDING A COMPASS A Device that Indicates Direction by a Magnetic Needle, or other means What is your Compass? 1

2 THOUGHT???? Where are you on the journey to Quality? What needs Light and what is your Compass AHCA QUALITY AWARDS are the COMPASS QAPI & the Quality Award Program The Quality Award directly aligns with the QAPI principles The Quality Award can assist your organization in preparing for QAPI regulations The Quality Award program is an infrastructure that allows you to assess your organizations strengths and opportunities Baldrige criteria takes a systems based approach to performance improvement ( BROWNIES) Requires strong approaches, continuous learning and appropriate deployment and integration 2

3 Five Elements of QAPI Performance Improvement Projects Feedback, Data Systems and Monitoring Quality of Life Quality of Care Systematic Analysis & Systemic Action Design & Scope Governance & Leadership QAPI & the Quality Award Program QAPI Element Design and Scope Governance and Leadership Feedback, Data Systems and Monitoring Performance Improvement Projects Systematic Analysis and Systemic Action Baldrige Framework Organizational Profile Category 1 Leadership Category 2 Strategic Planning Category 3 Customer Focus Category 4 Measurement, Analysis & Knowledge Management Category 5 Workforce Focus Category 6 Operations Focus Category 7 Results Some Light on Meetings Meetings Meetings Meetings Meetings A-Z 3

4 ANOTHER MEETING? A-N All Staff Benefits Meetings Clinical Meetings Dining Committee Meetings Event meetings-falls Family Meetings Grievance Home Office Meetings Infection Committee meetings JUST BECAUSE meetings K- Key Leader Meetings L- Lets Build Morale M- Morning Meeting N- Nurses Meeting ANOTHER MEETING O-Z O-Orientation Meeting P- Plan of Care meeting Q- Quality Measure Meeting R- Restraint Committee S- Safety Meeting T- Team Meetings U- Utilization Review V- Vendor Meetings W- Wound Committee Meeting X- X-tar intervention Meeting Y- Yearly Meeting Z- Zero Tolerance Compliance QUALITY MEETINGS QAPI (Baldrige Foundation) Is one of the most important! How effective is your QAPI Meeting? How do you know? What is you Compass? The AHCA Quality Award program is a compass. 4

5 QAPI & the Quality Award program AHCA/NCAL National Quality Award Program QAPI Continuous Quality Improvement Quality Award as a Compass Preliminary, research shows that Silver and Gold award recipients have better financial and quality outcomes. For instance, they have higher rates of occupancy and perform better on a number of quality measures. AHCA Quality Award Program 5

6 Quality Award Program Brief History Launched in 1996 Approx. 9,000 applications and 3,500 awards Criteria based on the Baldrige Performance Excellence Program The mission of the AHCA/NCAL National Quality Award program is to promote and support the application of continuous quality improvement in AHCA/NCAL member organizations 3 Levels of Distinction Organizations must achieve the award at each level to continue to the next level of the journey: 1. Bronze 5pages 2. Silver 20 pages 3. Gold 55 pages The Bronze Award Basics 5-page application that addresses 20 questions (criteria) Criteria are straight-forward questions Many can be addressed in 2-3 sentences There are no trick questions 6

7 Questions mature with the facility BRONZE: Suppliers and Partners: What are the KEY types of suppliers of goods and services, including other health care providers? What are your KEY mechanisms for communicating with suppliers? Silver Award Basics 20 page application Overall concept across 7 categories A team of 3-4 Examiners review each application Questions mature with the facility SILVER: Suppliers and Partners: What are your organization s KEY types of suppliers, PARTNERS and COLLABORATORS? What role do they play in your WORK SYSTEMS, especially delivering your KEY HEALTH CARE SERVICES and PATIENT and other CUSTOMER support services? What are your KEY mechanisms for communicating with suppliers? 7

8 Gold Award Basics 55-page application Responsive to full Baldrige Criteria; builds upon Silver criteria Examiners determine applicants ability to meet criteria and established scoring guidelines (same as Silver) Questions mature with the facility GOLD: Suppliers and Partners: What are your key types of suppliers, partners, and collaborators? What role do they play in your work systems, especially in producing and delivering your key health care services and patient and other customer support services? What role do they play in enhancing your competitiveness? What are your key mechanisms for communicating with suppliers, partners, and collaborators? What role, if any, do these organizations play in contributing and implementing innovations in your organization? What are your key supplychain requirements? TOP TEN LIST WHY YOU SHOULD APPLY 10. Provides a Quality Compass 9. Based on National Standards 8. Helps your facility mature in quality 7. Puts the LIGHT on your facility 6. Team Building 5. QAPI is related to Baldrige 8

9 TOP TEN CONT 4. Focus on Systems vs. People 3. Develops great recipes 2. Your competitors may already have one. NUMBER 1 Doesn t your Organization, Facility, Staff, Patients, Families deserve to be recognized? Our Story.. We have 18 facilities 15 have Bronze 9 have Silver 2 Site Visits Gold 2014 We believe the Quality Award is a validation we are doing it right! It is our Compass! 9

10 KANSAS AHCA AWARD HISTORY 2004 Bronze Silver 2008 Bronze Silver Bronze Silver Bronze Bronze Bronze Bronze Bronze 75 Bronze 5 Silver QUALITY RELATIONSHIPS.. HAPPY ENDING I see the light You are performing QAPI. QAPI is Baldrige Based The Quality Award program is Baldrige Based. SO, If I m already doing QAPI then, I can use the Quality Award program as my Quality Compass FINALLY: 10

11 THE KANSAS APPROACH TO AHCA K= Knowledge of the award process deadlines and requirements. A= Application levels read and know N= Network with your team and outside partners S= Set section draft timelines OP-7 A= Align sections and criteria answers S= Submit Completed and Timely THANK YOU! QUESTIONS? 11