SUSTAINABLE FACILITIES MANAGEMENT & MAINTENANCE MASTER CLASS 3 JULY Organised by: Supported by:

Transcription

1 SUSTAINABLE FACILITIES MANAGEMENT & MAINTENANCE MASTER CLASS 3 JULY 2015 Organised by: Supported by:

2 Sustainable Facilities Management & Maintenance Framework for Sustainable Facilities Management & Maintenance Dr Quah Lee Kiang Director Real Estate & Construction Centre / Real Estate & Construction Academy The Copyright of the training material in this document belongs to the authors. No part of this document may be used, disclosed, transferred, reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, to any person not authorised to use it, without the written permission of the authors.

3 Defining FM & M FM (& Maintenance): Scope & Required Skills What Is FM(M) Active Debate Internationally on Definition & Scope of FM Traditional View: FM is a technical support service, involving operation & maintenance work Current View: 1. FM is a strategic business support function influencing: Business Costs Employee Well Being Productivity Profitability 2. FM is a non-core activity & can be outsourced Definition of FM US Library of Congress The practice of co-ordinating the physical workplace with the people & work of an organisation, (it) integrates the principles of business administration, architecture, and the behavioral and engineering sciences CEN: European Committee for Standardisation (Comite Europeen de Normalisation) A discipline that improves and supports the productivity of an organisation by delivering all needed appropriate services, infrastructures, etc. that are needed to achieve business objectives

4 Defining FM & M FM & Maintenance: Scope & Required Skills Definition of FM International Facilities Management Association (IFMA) Facility management is a profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating People, Place, Process and Technology Competencies Required 1. Operations and Maintenance 2. Real Estate 3. Human & Environmental Factors 4. Planning & Project Management 5. Leadership & Management 6. Finance 7. Quality Assessment & Innovation 8. Communications 9. Technology

5 Defining FM & M FM & Maintenance: Scope & Required Skills Definition of FM Royal Institution of Chartered Surveyors (RICS) The total management of all services that support the core business of an organisation Competencies Required

6 Defining FM & M FM & Maintenance: Scope & Required Skills Definition of FM British Institute of Facilities Management (BIFM) A discipline that improves and supports the productivity of an organisation by delivering all needed appropriate services, infrastructures, etc. that are needed to achieve business objectives (same as CEN) Competencies Required Business Strategy Facilities Strategy Risk Management Organisational Behaviour & Structure People Management Communicating Negotiating Procurement Management of FM Processes Quality Management Financial Management Property Portfolio Management Support Services Management Managing Building Services Information Technology Research, Survey and Analysis Relevant Legislation Property and Assets Registers Space Management Insights into Building Design Environmental Issues Source: British Institute of Facilities Management

7 Defining FM & M FM & Maintenance: Scope & Required Skills Definition of FM: CIB W70 Working Commission 70 on Facilities Management & Maintenance (W70) International Council for Research Studies & Innovation in Bldg & Construction (CIB) FM & Maintenance Financial Management Space Management Operational Management User Management Sale/ Purchase Rents/ Return Utilisation Rebuild/ Modernise Interior Design Building Enclosure Furniture & Equipment IT Skills Building Services Relocation Maintenance Refurbishment Building Environment Building Grounds User Perception User Satisfaction User Participation Structure Finishes Out Buildings Roads & Carparks Landscaping & Walkways Other Amenities Cleaning Security IAQ Visual/Thermal/Acoustic Catering Electrical Plumbing HVAC Transportation Communication Fire Protection Waste Disposal Other Services Required Competencies / Skills / Knowledge Financial Architectural Engineering Environmental Business Social WSH Legal + Cross Cutting IT Skills (Databases, Decision Support Systems) Source : Quah LK, Facilities Management & Maintenance: The Way Ahead into the Millennium, 1998

8 1. Defining FM & M FM & Maintenance: Challenges & Innovation Business Challenges More Regulations: Accountability, Auditing, Environmental, Health & Safety Increasing Globalisation Competition & Benchmarking Technology Advancements: IT, Communications, Transportation Increasing User Requirements: Customer is King Cost Pressures: Efficiency & Doing More With Less Re-Engineering & Re-inventing: Product & Service Delivery Process Management Innovations Required Enhance Design-Construction-FM Link: Life Cycle Cost & Sustainability Reduction of Property Occupation Costs: Optimised Utilisation & Maintenance Better Methods of Doing Work: Operational Efficiency & Cost Reductions Increasing User Focus: Social & Cultural Issues Auditing & Performance Measurement Multi-disciplinary, Multi-skilling & Multi-tasking Mantra Strategic Alliances & Partnering If we keep doing what we re doing, we re going to keep getting what we re getting..stephen R Covey

9 Sustainable Development & Sustainable Buildings Definition "Sustainable development is development that meets the needs of the present without compromising the ability of future generations to meet their own needs Brundtland Report Sustainable Development Economic Environment Social Culture & Heritage Economic Pillars of Sustainable Development SUSTAINABLE DEVELOPMENT Social Environment Sustainable - Green Buildings Building practices which strive for integral quality (economic, social & environmental performance) & rational use of natural resources & appropriate management of buildings contribute towards saving scare resources improving environmental quality. BINATECH: Construction Technology and Living Trends

10 Singapore s Sustainability Agenda & Green Builldings Sustainable Blueprint & Green Master Plan

11 FM and Sustainable FM Defintion of FM (& Sustainable FM) CEN: European Committee for Standardisation (Comite Europeen de Normalisation) A discipline that improves and supports the productivity of an organisation by delivering all needed appropriate services, infrastructures, etc. that are needed to achieve business objectives, (user well-being and, at the same time minimise operating costs, extend service life & the impact of the buidling on the built environment) SFM Outcomes Lock in the designed in sustainability benefits of certified Green Buildings Enhance these benefits over the service life of the Green Buildings

12 Sustainable FM & Maintenance (SFM&M) The SFM&M Challenge Maintenance Efficiency: Main influence of Sustainable & Cost Effective Operation of Green Buildings over building service life Stumbling Block: Maintenance viewed as a necessary evil, under appreciation of the need for preventive, predictive & proactive maintenance and budget cuts Needed: A Building Life Cycle Framework & Strong Top Down Policies to facilitate integration of Sustainability into FM&M with particular attention paid to Maintainability considerations in the Design stage of the Building Life Cycle Source :

13 SFM&M Framework Integrating & Measuring Performance Over Building Life Building Performance Considerations Stages in Building Life

14 SFM&M Framework Role of Legislations & Built Environment Parties & Professions Stages in Building Life Design Legislations Real Operate, Estate Management Maintain & Facilities & Refurbish Maintenance Legislations Construction Legislations Professional Disciplines Impact on First Cost & LCC Decision Maker s Influence on First Cost & LCC Extended From:: Dell Isola, A, Value Engineering: Practical Applications.. for Design, Construction, Maintenance & Operation 1997

15 SFM&M Framework Role of Organisational, Space & Property Management Policy ORGANISATIONAL POLICY & STRATEGY SPACE / ACCOMMODATION POLICY (Accommodation Scenarios for Buildings) PROPERTY / FACILITY MANAGEMENT & MAINTENANCE POLICY (Use & Condition of Facility)

16 SFM&M Framework Condition-Based Maintenance Framework & Process Model 1 Underpinning Maintenance Norms 1. Inspection Norms: Collection of Consistent Inspection Data 2. Maintenance Planning Norms: Defects-Based Planning at Asset Level 3. Budget Allocation Norms: Based on Priority Policy at Asset & Portfolio Level Policy-Based Maintenance/Repair Prioritisation Quah LK / RECC / Condition-Based Maintenance Framework

17 SFM&M Framework Property / Facility Performance Assessment Framework Property Management Structure Strategic Level ORGANISATIONAL POLICY& STRATEGY Property Structure Portfolio/Stock Tactical Level Assets Operational Level FM & Maintenance Services Quah LK / RECC /

18 SFM&M Framework Performance Indicators & Information Flow for Decision Making Property Performance Indicators Strategic Level Information Flow Information Flow Economic Indicators Total Operating & Maintenance Cost Maintenance Expenditure Deferred Maintenance Tactical Level ASSET Information Flow Information Flow Operational Level Functional Indicators Number of Service Complaints Number of Breakdowns & Response Time User Satisfaction Energy Conservation Waste Reduction Carbon Neutrality Measures Technical Indicators Maintenance Expenditure vs. Allocated Budget Required vs. Achieved Maintenance Standard & Condition Scheduled vs. Ad-hoc Maintenance Quah LK / RECC /

19 SFM&M Framework Capacity Building & Training Needs to be addressed holistically at all levels of the workforce Training provides proficiency & facilitates career development thereby fulfilling the Social pillar of Sustainability