Lura Woodley, CPP, PHR

Transcription

1 Managing Across The Generations Managing Across The Generations Lura Woodley, CPP, PHR

2 This presentation will enable participants to identify and understand the characteristics and traits of the four generations currently in the workforce Course Overview & Expected Outcome The concepts discussed will allow payroll management and payroll staff to effectively work with others to achieve goals; develop and maintain relationships with others; and adjust approaches to suit different people and situations In addition, participants will be taught to respond appropriately to the needs, feelings and capabilities of others along with best strategies to achieve maximum productivity from members of each generation

3 Today s Workforce

4 Generations Traditionalists Born before 1945 The GREAT Generation which built America Influenced by Great Depression and Two World Wars During this Era, Most families moved to the Suburbs

5 Generations Traditionalists Profile o Outlook: Practical, Optimistic o Work Ethic: Hard Working and Dedicated Work Preferences o Created Union Movement o Satisfaction for a job well done vs needing meaning in their jobs o Uncomfortable with, but adapted to Technology

6 Traditionalists are: o Dependable o Loyal o Wise Generations Traditionalists Managers should: o Keep them engaged and productive o Recognition their efforts o Get to know them and earn their trust o Respect their experiences Generally do not respond well to: o Disrespect o Profanity/Slang o Disorganization

7 Preferred Methods for Learning: o Classroom learning o On the Job Training, handled with sensitivity to experience and age o Printed Book for study Generations Traditionalists Motivators To Learn: o Respect Authority o Appreciate Consistency, Logic and Discipline

8 Jim is a Sr Payroll Specialist who is 73 yo and works for ABC Company part time Jim would like to help implement more analysis for payroll auditing purposes but struggles with using MS Excel What Would You Do?

9 Lisa works at Beefy Warehouse and is turning 75 yo on the same day payroll processing is due Lisa is also the Union Rep for Local 123 and has requested the day off but did not give Management advance notice What Would You Do?

10 Generations Baby Boomers Born between One baby born every 17 minutes Influenced by Vietnam War, Moon Landing, and Civil/Women s Rights Movements During this Era, the rural lifestyle ended

11 Generations Baby Boomers Profile o Outlook: Optimistic o Work Ethic: Driven Work Preferences o Love learning and made an industry out of business books o Parents instilled importance of work

12 Baby Boomers are: o Driven o Dedicated o Team Oriented Generations Baby Boomers Managers should: o Treat employees as equals o Put them in charge of something o Give them credit when due o Create a warm and respectful work environment Generally do not respond well to: o Unfriendliness o Manipulation o Political Incorrectness

13 Preferred Methods for Learning: o Classroom learning with interaction o Practical and fun activities that allow for team exercises o Many prefer printed books Generations Baby Boomers Motivators To Learn: o High Achievers o Very Competitive o See Training as a benefit

14 Paul who is 55 yo is a Payroll Supervisor and has been working at Allen & Allen Law Firm for 20 yrs Allen & Allen hires a new Payroll Manager who is only 30 yo and Paul is not happy with the decision What Would You Do?

15 Sam who is 60 yo is a Payroll Lead and has been working for the City of Happy Springs for over 40 years Sam is a great employee and is very dedicated to the Payroll Department What Would You Do? Sam has expressed an interest in the newly vacant Payroll Supervisor position and would like to apply but does not meet all of the requirements

16 Generations Gen X Born between Influenced by Fall of Berlin Wall and Gulf War Era of Technology Internet, Mobile Phones

17 Generations Gen X Profile o Outlook: Skeptical o Work Ethic: Balanced Work Preferences o Want flexibility o Thrive in informal and casual work environments o Can simultaneously absorb and deal with a lot of diverse information

18 Gen Xers are: o Adaptable o Independent o Challenge Oriented Generations Gen X Managers should: o Keep them on a path o Give them freedom to do some things their way o Offer sincere feedback/attention when needed Generally do not respond well to: o Flashiness o Incompetence o Bureaucracy

19 Generations Gen X Preferred Methods for Learning: o Prefer to learn by doing o Often prefer independent selfdirected learning o Technology based tools for learning and testing Motivators To Learn: o Like the freedom to figure out things on their own o See Training as job security

20 Susan who is 39 yo and was recently promoted to Payroll Manager works in a one person Payroll Dept for a small Doctor s Office Susan has a small child and needs to be home with her on holidays since the daycare she uses is closed What Would You Do? Due to critical payroll processing deadlines, Susan usually has to work on most holidays

21 Tracy was born in the 1970 s and is a sharp Payroll Analyst working for Electric Company Tracy is dedicated to the Payroll Department but has a very long commute and would like a more flexible work schedule What Would You Do?

22 Generations Gen Y Born between Influenced by 9/11 Attacks Era of Social Media Google, Myspace, Facebook, Twitter, etc.

23 Generations Gen Y Profile o Outlook: Hopeful o Work Ethic: Ambitious Work Preferences o Teamwork ethic and can do attitudes o Education System has prepared them well for the workforce

24 Gen Yers are: o Tenacious o Technologically savvy o Teamwork Oriented Generations Gen Y Managers should: o Send them plenty of motivating messages o Make sure to gender blend o Assign them to a credible and seasoned Mentor Generally do not respond well to: o Sarcasm o Unfairness o Condescension

25 Generations Gen Y Preferred Methods for Learning: o Collaborative learning environments with peer interaction o Thrive on reinforcement and reaffirmation o Like it short and sweet o Expect Technology to be used Motivators To Learn: o If a direct benefit is clear, motivation will be high o Education is a direct link to advancing careers and making more money

26 Jason who is a 19 yo College Freshman is interning for the Payroll Dept at Sam s Bookstore during the Summer months Jason comes to work on time each day, completes all his work assignments but enjoys listening to loud music which may be distracting to others What Would You Do?

27 Carmen who is only 20 yo is a recent College Graduate and majored in Information Technology Carmen has excellent communication skills and recently accepted a position at XYZ Inc. as a Payroll Analyst What Would You Do? XYZ Inc. has doubled in size over the last year and is tasking the Payroll Team to automate any manual payroll processes

28 Golden Rule ALWAYS Respect EVERYONE Regardless of Age, Gender, Race, Religion Be Aware of and Respect Differences Agree to Disagree when needed Be Sensitive and Fair with Others

29 Managing Five Keys 1. Understand Individual Differences 2. Don t Stereotype 3. Cross Mentor 4. Collaborate 5. Engage

30 Managing Bridge the Gap Get Employees talking about their generation Ask Employees about their needs and preferences Recognize that one size does NOT fit all

31 Managing Bridge the Gap Be Flexible Watch for Emerging Strengths Create generationally divers teams

32 On The Horizon By 2020, there will be Five Generations Working Side by Side in the Workforce Gen Z will account for nearly half of the employees in the world and will be dominant in the workplace This Generation is most influenced by Apps and Social Media Games Very Optimistic and has High Expectations

33 Summary

34 Traditionalists just want to be Valued They Create Legacies Baby Boomers just want to be Loved They Create Exceptional Careers Gen Xers just want to be Respected They Create Portable Careers Millennials just want to be Taught They Create Parallel Careers

35 Any Questions??????

36 THANK YOU FOR ATTENDING