Emotional Intelligence: A Cornerstone to Great Fundraising

Transcription

1 Emotional Intelligence: A Cornerstone to Great Fundraising Prepared by Dr Mark Hughes, mch Version 5

2 Outline for the Session 1. Convey the importance of Emotional Intelligence 2. Outline the concept 3. Provide ideas for development

3 What Makes a Great Fundraiser?

4 What Makes a Great Fundraiser? Fundraisers become great on account of how they make others feel, think and behave.

5 What Makes a Great Fundraiser? Fundraisers become great on account of how they make others feel, think and behave. Such an ability requires Emotional Intelligence

6 Handling your emotions and those of other people is a real career asset Nearly 300 studies show that the successes of high achievers are due to more to their emotional competencies than their cognitive abilities. 1. Spencer and Spencer, Competence at Work. 2. D. C. McClelland, Behavioural event interviews as an alternative to traditional ability tests as a way to identify personal competencies associated with top executive success, Psychological Science, Both detailed in Goleman, Daniel. (1995) Emotional Intelligence." Bloomsbury, New York 6

7 The Pervasive Power of Emotions 7

8 The Pervasive Power of Emotions Consider a typical employee 8

9 The Pervasive Power of Emotions Consider a typical employee What most directly reflects their job satisfaction/quality of work life? 9

10 The Pervasive Power of Emotions Consider a typical employee What most directly reflects their job satisfaction/quality of work life? Answer: The emotions they feel while they are working Source: C. D. Fisher, C.S. Noble, A Within-Person Examination of Correlates of Performance and Emotions While Working ; Human Performance, Vol 17, Issue 2, Cited in The New Leader s by D Goleman, R Boyatzis and A McKee 10

11 Outline for the Session 1. Convey the importance of Emotional Intelligence 2. Outline the concept 3. Provide ideas for development

12 The Situation Overview of Emotional Intelligence Emotional intelligence is a massive area. 12

13 The Complication Time. Overview of Emotional Intelligence 13

14 Overview of Emotional Intelligence Solution A single viewpoint. 14

15 Daniel Goleman and Emotional Intelligence 14 November

16 Daniel Goleman s View on Emotional Intelligence Emotional Intelligence The capacity for recognising our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships Goleman, Daniel. (1995) Emotional Intelligence." Bloomsbury, New York 16

17 Daniel Goleman s View on Emotional Intelligence Emotional Intelligence Self-awareness Recognising/understanding your emotions and the effect they have on others Goleman, Daniel. (1995) Emotional Intelligence." Bloomsbury, New York 17

18 Self-Awareness Being able to join the dots Feelings Actions Thoughts 18

19 Self-Awareness Respecting one s gut feeling 1. Decision making in entrepreneurs: Ann Graham Erhinger, Make Up Your Mind, Merritt Publishing, Detailed in Goleman, Daniel. (1995) Emotional Intelligence." 19 Bloomsbury, New York

20 Self-Awareness Being open to feedback 20

21 Self-Awareness Being reflective 21

22 Daniel Goleman s View on Emotional Intelligence Emotional Intelligence Self-regulation Controlling disruptive moods and thinking before acting Self-awareness Goleman, Daniel. (1995) Emotional Intelligence." Bloomsbury, New York 22

23 Self-Regulation We leak emotions 23

24 Self-Regulation Sometimes leakages are a good thing 24

25 Self-Regulation Sometimes leakages are not 25

26 Self-Regulation Displaying the right emotion, in the right way, at the right time, to the right person and for the right reason. 26

27 Daniel Goleman s View on Emotional Intelligence Emotional Intelligence Motivation Pursuing goals with an energy/persistence that go beyond money or status Self-regulation Self-awareness Goleman, Daniel. (1995) Emotional Intelligence." Bloomsbury, New York 27

28 Daniel Goleman s View on Emotional Intelligence Emotional Intelligence Empathy Treating people according to their emotional state Motivation Self-regulation Self-awareness Goleman, Daniel. (1995) Emotional Intelligence." Bloomsbury, New York 28

29 Empathy Patricia Summitt Only basketball coach in American College history with over 1,000 victories 29

30 Empathy People don t care how much you know until they know how much you care Patricia Summitt US Basketball Coach 30

31 Daniel Goleman s View on Emotional Intelligence Emotional Intelligence Social Skills Building rapport and managing effective relationships Empathy Motivation Self-regulation Self-awareness Goleman, Daniel. (1995) Emotional Intelligence." Bloomsbury, New York 31

32 Social Skills Emotions are Catching 32

33 Daniel Goleman s View on Emotional Intelligence Emotional Intelligence The capacity for recognising our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships Social Skills Building rapport and managing effective relationships Empathy Treating people according to their emotional state Motivation Pursuing goals with an energy/persistence that go beyond money or status Self-regulation Controlling disruptive moods and thinking before acting Self-awareness Recognising/understanding your emotions and the effect they have on others Goleman, Daniel. (1995) Emotional Intelligence." Bloomsbury, New York 33

34 Daniel Goleman s View on Emotional Intelligence Emotional Intelligence The capacity for recognising our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships Selfawareness Selfregulation Motivation Empathy Social Skills Recognising/ understandin g your emotions and the effect they have on others Controlling disruptive moods and thinking before acting Pursuing goals with an energy/persi stence that go beyond money or status Treating people according to their emotional state Building rapport and managing effective relationships Goleman, Daniel. (1995) Emotional Intelligence." Bloomsbury, New York 34

35 Daniel Goleman s View on Emotional Intelligence Emotional Intelligence The capacity for recognising our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships Social Skills Building rapport and managing effective relationships Empathy Treating people according to their emotional state Motivation Pursuing goals with an energy/persistence that go beyond money or status Self-regulation Controlling disruptive moods and thinking before acting Self-awareness Recognising/understanding your emotions and the effect they have on others Goleman, Daniel. (1995) Emotional Intelligence." Bloomsbury, New York 35

36 Time to Reflect What are your strengths? What do you need to develop? 36

37 Daniel Goleman s View on Emotional Intelligence Emotional Intelligence The capacity for recognising our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships Social Skills Building rapport and managing effective relationships Empathy Treating people according to their emotional state Motivation Pursuing goals with an energy/persistence that go beyond money or status Self-regulation Controlling disruptive moods and thinking before acting Self-awareness Recognising/understanding your emotions and the effect they have on others Goleman, Daniel. (1995) Emotional Intelligence." Bloomsbury, New York 37

38 Outline for the Session 1. Convey the importance of Emotional Intelligence 2. Outline the concept 3. Provide ideas for development

39 SELF-DIRECTED LEARNING Where do you want to go with. 1. Self-awareness? 2. Self-regulation? 3. Motivation? 39

40 Identify one means of development that you believe would be worth trying. 40

41 Developing Empathy Who looks most like a Doctor? 41

42 Improving Empathy Does Not Always Require Intense Effort How long does it take for a surgeon to exhibit empathy? 42

43 Requirements for Empathy 1. Your Eyes! You invariably need to look at someone to ascertain how they feel. 43

44 Facial Expressions 44

45 Requirements for Empathy 1. Your Eyes! You invariably need to look at someone to ascertain how they feel. 2. Time What time management techniques can enable you to be more empathetic? 45

46 Requirements for Empathy 1. Your Eyes! You invariably need to look at someone to ascertain how they feel. 2. Time What time management techniques can enable you to be more empathetic? 3. Control & Calmness What steps can you take to keep calm and avoid stress/pressure? 46

47 Daniel Goleman s View on Emotional Intelligence Emotional Intelligence The capacity for recognising our own feelings and those of others, for motivating ourselves and for managing emotions well in ourselves and in our relationships Social Skills Building rapport and managing effective relationships Empathy Treating people according to their emotional state Motivation Pursuing goals with an energy/persistence that go beyond money or status Self-regulation Controlling disruptive moods and thinking before acting Self-awareness Recognising/understanding your emotions and the effect they have on others Goleman, Daniel. (1995) Emotional Intelligence." Bloomsbury, New York 47

48 Developing Social Skills 48

49 Most people do not listen with the intent to understand; they listen with the intent to reply. Stephen Covey, Author

50 The single biggest problem in communication is the illusion that it has taken place. George Bernard Shaw, Playwright

51 Outline for the Session 1. Convey the importance of Emotional Intelligence 2. Outline the concept 3. Provide ideas for development

52 What are you going to do? 52

53 Process for Development Where am I now? Where do I want to go? 53

54 Process for Development Where am I now? Where do I want to go? Plan Learning Agenda 54

55 Process for Development Where am I now? Act Experiment and Practice Where do I want to go? Plan Learning Agenda 55

56 Process for Development Where am I now? Act Experiment and Practice Review through trusted relationships Plan Learning Agenda Where do I want to go? Adapted from Boyatzis Theory of Self-Directed Learning. Cited in The New Leaders, D. Goleman, R. Boyatzis, A. McKee 56

57 Coming Soon to The South West A six month programme starting in June 2019 For more information: academy@institute-of-fundraising.org.uk Telephone:

58 me: for more information on The Future Leaders Programme and for copies of how to improve: 1. Self-awareness 2. Self-regulation 3. Motivation 58

59 Thank You & All the Best 59