Emotional Intelligence What Do We Know About Ourselves?

Transcription

1 Emotional Intelligence What Do We Know About Ourselves? Dale Smith, CEO, ACC Smith Management Training and Consulting Services, LLC January, 2018

2 Why I am In the Room Life in Government Post Government Smith Management Training and Consulting Services

3 Objectives for This Session Define Emotional Intelligence Identify the Factors Considered in Measuring Emotional Intelligence Examine the Meaning of Each Recognize the Correlation between Factors and Success Discuss Avenue of Developing Stronger Skills in This Arena

4 What Defines Great Leadership?

5 Factors Most Responsible for Success Honesty Well Disciplined Loving my Career/Business Working Harder than Most Getting along with People Very Competitive Spirit/Personality Strong Leadership Qualities All Reflections of Emotional Intelligence

6 Emotional Intelligence The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.

7 So Why Discuss Emotional Intelligence? Some Studies Indicate that Emotional and social skills are four times more important than IQ when considering success and prestige in professional settings. Emotions guide every decision we make. Emotions affect our health, our relationships and financial well-being Emotional intelligence can be learned.

8 EMOTIONAL INTELLIGENCE

9 EQI Factors Emotional Intelligence

10 What Does This All Mean?

11 Self Awareness The ability to recognize and understand your moods, emotions, and drivers, as well as their effect on others. How Much Do We Understand Ourselves?

12 Self Regulation The ability to control or redirect disruptive impulses and moods. The propensity to suspend judgment to think before acting.

13 Motivation A passion to work for reasons that go beyond money or status. A propensity to pursue goals with energy and persistence.

14 Empathy The ability to understand the emotional makeup of other people. The skill in treating people according to their emotional reactions. Empathy vs. Sympathy

15 Social Skill Proficiency in managing relationships and building networks. An ability to find common ground and build rapport.

16 Emotional Intelligence Science Provides Common Sense Approach to Measuring Success Data Supports IQ can be complimented greatly by EQ Recognition and Improvement is Directly Related to Success

17 How Do I Build It? Recognition Practice Coaching Mentoring

18 EI and Positive Leadership Ability to create the type of work environment where each person feels relevant and motivated to succeed Ability to connect emotionally with their staff genuinely sharing in their joys as well as their concerns. Ability to build mutual trust and respect Ability during conflict to control impulses, view the situation from all perspectives and seek mutually beneficial solutions

19 Conclusion For Leaders, the first task in management has nothing to do with leading others; step one poses the challenge of knowing and managing oneself. Daniel Goleman

20 Resources Change Your Questions, Change Your Life (Marilee Adams) 5 Dysfunctions of A Team (Patrick Lencioni) The EQ Edge Emotional Intelligence and Your Success (Stein and Book) Triggers (Marshall Goldsmith)

21 Questions? Smith Management Training and Consulting Services Dalesmithconsulting.com