Mainstreaming Transportation Systems Management and Operations (TSMO) Using the Strategic Highway Research Program (SHRP2)

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1 Mainstreaming Transportation Systems Management and Operations (TSMO) Using the Strategic Highway Research Program (SHRP2) Tracy Scriba Federal Highway Administration Washington, DC 1

2 Why Mainstream TSMO? Transportation is Changing Challenging fiscal and physical environment limits opportunities for increasing road capacity. Heightened customer expectations. Increased reliance on information and technology. Growing emphasis on measurable outcomes and performance-based management and investment. Emerging technology and data offer opportunities to enhance operations. Strong foundation for TSMO is critical. 2

3 What is TSMO? Transportation Systems Management and Operations [A set of] integrated strategies to optimize the performance of existing infrastructure through the implementation of multimodal and intermodal, cross-jurisdictional systems, services, and projects (MAP-21, Section 1103, a, 30). Integrated strategies means: Regional integration Intermodal coordination Interagency collaboration Technical integration 3

4 How Do You Describe TSMO? Optimizing the use of existing facilities. Maximizing performance of the system. Buying the most mobility for the least cost. Treating capacity as an asset to manage. Getting you there people and goods. Targeted solutions to congestion causes. Complement to capacity projects. 4

5 5 Examples of TSMO Strategies and Solutions Work Zone Management Traffic Incident Management Special Event Management Road Weather Management Transit Management Freight Management Traffic Signal Coordination Traveler Information Ramp Management Managed Lanes Active Traffic Management Integrated Corridor Management Implemented and operated by transportation agencies (State DOT, transit agency, local DOT) on a day-to-day basis. 5

6 The Past The Future Evolution of TSMO Strategies Conventional Systems Smart Systems Integrated Systems Traffic Signals Ramp Metering Incident Clearance Adaptive Signals Adaptive Metering Incident Management Social Media Sharing Economy ICM ATM Crowd Sourcing Cloud Computing CAV Smart Cities Mobility on Demand 6

7 SHRP2 and Mainstreaming TSMO Reliability Focus Area: Reducing congestion and creating more predictable travel times through better operations. SHRP2 arrived at just the right time to help. Tipping point. New energy, attention, funding, and tools. Helped agencies figure out how to advance TSMO. Created new training and resources for the TSMO workforce. Highlighted the importance of the predictability of travel time and provided new ways to analyze it. All of this is helping agencies mainstream TSMO as more of a core program integrated within their agency. 7

8 Effective TSMO Strategies: What Makes the Difference? What is the key factor for explaining the success (or lack of success) of TSMO strategies at transportation agencies? It s not all about $$$$ or technology deployment. It s about whether effective TSMO processes and organizational capabilities are in place. 8

9 Characteristics of Effective TSMO Formal Program Typical TSMO Activities Clear mission Fuzzy mission Program/plan/budget No formal program budget Processes standardized Ad-hoc processes depend on champions Stable technology Changing technology Clear performance metrics Lack of outcome-based metrics Clear roles & responsibilities Stove-piping Effective external coordination Lack of effective coordination 9

10 SHRP2 Reliability Product Bundles TSMO Organizational Capabilities Reliability Data and Analysis Tools (TSMO Decision Support) National TSMO Community Advanced Operations Strategies 10

11 SHRP2 Reliability Bundle: TSMO Organizational Capabilities 11

12 Dimensions of TSMO Capability Effective TSMO Strategies Business Processes Systems and Technology Performance Measurement { Business and technical processes Collaboration Organization and Staffing Culture { Organization and relationships 12

13 Levels of Capability Maturity 13

14 Results How SHRP2 is Helping Advance TSMO More than 50 States, Districts, MPOs, and Regional Groups have used the assessment to improve TSMO Before & After Scores Business Processes Systems & Technology Performance Measurements Initial CMM Culture CMM Re-asssessment Organization & Staffing Collaboration 14

15 Results How SHRP2 is Helping Mainstream TSMO Focused efforts on strategic planning for TSMO. Success in gaining buy-in for TSMO from senior leadership and key stakeholders. State DOTs reorganizing to make TSMO a higher priority. Re-evaluating existing partnerships. 15

16 TSMO Program Planning How to develop, integrate, and sustain TSMO as a core program. Three main elements: Strategic Programmatic Tactical Looks at: How does TSMO currently fit into my agency? What steps can I take to orient my agency toward TSMO? How do we get there and who needs to be involved? How do we establish and sustain it? Developed by more than 10 States and Regions and about 10 more underway. 16

17 TSMO Program Plan: Iowa Iowa DOT s three levels of TSMO planning: Strategic Plan: Describes the vision, mission, goals, and strategic objectives for TSMO. Program Plan: Outlines the programmatic objectives, strategies, processes, procedures, and resources needed to deliver the vision and goals of the TSMO Strategic Plan. Service Layer Plans: Provide more detailed recommendations and actions for each of eight service areas (e.g., traveler info, work zones, TIM). 17

18 Reorganizing for TSMO: Arizona CMM assessment of Arizona DOT (ADOT) identified organizational barriers to advancing TSMO. ADOT created new TSMO Division and shifted several core functions into it. TSMO Division includes a variety of traffic safety and operational programs. Division Director Deputy State Engineer Systems Technology Engineer Traffic Maintenance Systems Maintenance Traffic Management Systems Management Operational Traffic & Safety 18

19 SHRP2 Reliability Bundle: Reliability Data and Analysis Tools 19

20 Reliability Data and Analysis Tools The average condition is not the typical condition. Everything else flows from this. Data revolution. Current tools are useful more is needed. Substantial modeling and analysis advancements. Requires a change in thinking and decisionmaking. Nascent integration into business practices. Median Travel Time Source: Minnesota DOT 20

21 Reliability Data and Analysis Tools: From Data to Decisions Data Collection Establishing a Travel Time Reliability Monitoring System Analysis Effects of Designs Highway Capacity Manual Benefit-Cost Analysis Reliability in Simulation Decision Reliability in Planning and Programming Economic Benefits Work Zones 21

22 Results How SHRP2 is Helping Mainstream TSMO Better understanding of importance of reliability Greater ability to diagnose causes of congestion issues Modifying processes to integrate TSMO and reliability into planning project and strategy analysis, investment decisions Florida DOT - Integrated TSMO and reliability analysis into processes - Planning for reliability guide - Planning for TSMO guide - Outreach and training Florida DOT Guides 22

23 SHRP2 Reliability Bundle: National TSMO Community 23

24 Regional Operations Forums Regional Operations Forums allow managers and program leaders at public agencies to build expertise in the emerging field of TSMO and develop a strong network of TSMO peers. New training for core staff in all States to: Mainstream TSMO into Culture Strengthen TSMO Programs Develop a Multi-State Regional Community of Practice Enable Intergenerational TSMO Leadership Accelerate TSMO Research (SHRP2) Implementation 24

25 Training Program: ITS Heartland TSMO training program based on Regional Operations Forums Administered by ITS Heartland for IA, KS, MO, NE, OK Monthly sessions on TSMO topics Face-to-face training sessions twice per year Funded by SHRP2 Implementation Assistance Program Phase 2: In development Source: ITS Heartland 25

26 National Operations Center of Excellence Launched early 2015 Collaboration of AASHTO, ITE, ITSA with support from FHWA Website and Technical Services Technical resources Calendar of events Discussion forums Peer exchanges Webinars Newsletter, and more 26

27 SHRP2 Reliability Bundle: Advanced Operation Strategies 27

28 National Traffic Incident Management (TIM) Responder Training Program Interactive, hands-on training bringing together police, firefighters, tow operators, medical personnel, and other incident responders. More than 350,000 responders trained. Established a national network of TIM training champions. Fosters relationship building both in-state and State-to-State. 28

29 TIM Responder Training Adopted in Standard Training Programs States have integrated the SHRP2 TIM responder training into their public safety training academies. 40 academies in 26 States 5 more States pending Graduating responders help change the state of the practice for incident response 29

30 SHRP2 Reliability Deployment DECEMBER

31 Mainstreaming TSMO: WSDOT Washington State DOT used SHRP2 Capability Maturity Model to support strategic planning efforts. Developed TSMO website to educate WSDOT planners and engineers about TSMO strategies. The timing of SHRP2 supported our agency s strategic planning effort and helped to ensure that TSMO concepts were reflected in all our agency goals. John Nisbet, Director, WSDOT Traffic Operations Division 31

32 Mainstreaming TSMO: Maryland Efforts to advance TSMO kickstarted by a SHRP2 Capability Maturity Model workshop (2014). Developed a TSMO Strategic Implementation Plan (2016). Established a TSMO Executive Committee that coordinates TSMO efforts across DOT. Created position of Deputy Director for TSMO. Used analytical tools to integrate reliability. 32

33 Mainstreaming TSMO Does your agency s culture support TSMO? Does your agency have a readily identifiable TSMO program? Are you ready to communicate the value of TSMO? Can you effectively make the case for TSMO investments? Are you positioned to provide TSMO capabilities to your DOT customers to fill the gap? Has your region built the necessary partnerships? Have you tried SHRP2 products to help with this? 33

34 Websites and Contact Info FHWA SHRP2 Solutions FHWA Planning & Organizing for Operations ops.fhwa.dot.gov/plan4ops/index.htm National Operations Center of Excellence Tracy Scriba, FHWA Office of Operations 34