MANAGEMENT REVIEW. Bruno Dockx QSE-manager

Transcription

1 MANAGEMENT REVIEW Bruno Dockx QSE-manager

2 CVBA Brabo Harbour Pilots & Boatmen The private company CVBA Brabo was founded in 1931 out of two competing pilot groups Neptune and Progress Main activity: Pilotage Mooring & unmooring CVBA Brabo is for: 55% owned by the Ship owners protection found 45% owned by the employees CVBA Brabo is a CO-OPERATIVE company 26 oktober

3 CVBA Brabo Harbour Pilots & Boatmen 69 harbour pilots and 160 boatmen Boatmen divided in 4 teams are working in a ongoing shift system witch means that every 12 hours there are 25 boatmen on duty Pilots divided in 2 teams are on duty for 4 days Pilot preform 3 tasks => than minimum rest of 11 hours Another 3 tasks, 26 oktober

4 CVBA Brabo Harbour Pilots & Boatmen Art and of the Police regulation of the port of Antwerp : Pilotage, mooring and unmooring can be delegated to a private company (concession) For the moment CVBA Brabo is working with two so called concession given by the port authorities (tendering) One for pilot services One for mooring and unmooring activities According to this concessions CVBA Brabo has the task and obligation, given by the port of Antwerp, to handle all pilotage, mooring and unmooring activities in the harbour. 26 oktober

5 CVBA Brabo Harbour Pilots & Boatmen Since 24 February 2014 there is compulsory pilotage for all ships in the port (behind the locks). There is an exemption (no compulsory pilotage) for: Ships shifting along the quay Barges Vessels from the Belgium/Flemish and Netherlands government Dredging vessels And ships with a pilot exemption certificate (PEC) There is no PEC possible: Tug(s) Dangerous (liquate) cargo (bulk) Visibility under 1000m Wind + 6bft 26 oktober

6 Management review (MR) 26 oktober

7 MR => place in the process Continual Improvement of the management system C u s t o m e r s r e q u i r e m e n t s Resource management Management Review Management responsibility Product realization Measurement Analysis Improvement Product C u s t o m e r s s a t i s f a c t i o n 26 oktober

8 MR => purpose / goal 26 oktober

9 MR => ISO Management review General Top management shall review the organization's quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness. This review shall include assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives. Records from management reviews shall be maintained (see 4.2.4) Review input The input to management review shall include information on a) results of audits, b) customer feedback, c) process performance and product conformity, d) status of preventive and corrective actions, e) follow-up actions from previous management reviews, f) changes that could affect the quality management system, and g) recommendations for improvement. 26 oktober

10 MR => ISPO 12.5 Management review The pilot organization shall conduct management reviews at intervals as established in the ISPO management system. The management reviews shall be based on: - analyses of incidents, accidents and risk events; - non-conformities and audit findings; - customer feedback (complaints and perception) - recommendations for updating the management system as a result of changes in the organization s business environment, new regulations or changes in social and environmental attitudes The pilot organization shall ensure that all records derived from the management review, i.e. findings, conclusions, recommendations and action plans, are documented and kept. 26 oktober

11 MR => the proces Step 1: Data collection - Required data - Useful additional data Step 2: Preparation of the management review Step 3: The meeting Step 4: The report 26 oktober

12 MR => Step 1 Required data: Incidents and accidents Results of internal and external audits Feedback from customers Changes that could affect the management system 26 oktober

13 MR => Step 1 Useful additional data: Status of follow-up actions from previous management review Effectiveness of education and training Process performance and product conformity Recommendations for improvement 26 oktober

14 MR => Step 2 Preparation of the management review GOOD PREPARATION IS HALF THE WORK 26 oktober

15 MR => Step 2 26 oktober

16 MR => Step 3 The meeting 26 oktober

17 MR => Step 4 The report 26 oktober

18 MR => Step 4 26 oktober

19 MR => Brabo Customers requirements Management system Processes Product realization Customers satisfaction Internal / external audits KPI s surveys Incidents Accidents Complains Customers satisfaction survey Year Report Quality manager REPORT MANAGEMENT REVIEW 26 oktober

20 Thank you Bruno Dockx QSE-manager