Frontline Healthcare Worker Champion Recognition Program

Transcription

1 Frontline Healthcare Worker Champion Recognition Program 2019 APPLICATION FORM CareerSTAT s Frontline Healthcare Worker Champion Program recognizes organizations making significant investments in their frontline workers. Organizations are selected for using workforce development strategies that promote frontline career progression and provide workers with accessible training and skills development opportunities. Representing healthcare organizations from across the country, Frontline Healthcare Worker Champions demonstrate best practices presented in the CareerSTAT Guide to Investing in the Frontline Healthcare Workforce. Selection as a Frontline Healthcare Worker Champion gives employers national recognition for their workforce development strategies. Each organization receives customized marketing materials, is featured on National Fund for Workforce Solutions website, invited to promote programs through speaking opportunities and conference presentations, and provided access to peer learning and technical assistance to further their advancement programs. AWARD CATEGORIES Champions The top award from CareerSTAT recognizes national leaders investing in the skill and career development of their employees. These organizations meet all of recognition criteria listed below. Emerging Champions This award recognizes employers who are in the earlier stages of investing in the skill and career development of their employees. They meet some, but not all, of CareerSTAT s recognition criteria. Emerging Champions gain access to technical assistance to help advance their programs. RECOGNTION CRITERIA Eligibility: Individual healthcare employers, healthcare workforce collaboratives, and labormanagement partnerships are all eligible to apply to the recognition program. Programming: Workforce development programs are in operation at least 2 years. Champion organizations offer at least 6 program characteristics that make learning and advancement accessible to frontline workers; Emerging Champion organizations offer 3 characteristics. Examples include on-site career and skill development programing, paid release time, tuition assistance, transportation, career coaching, and tutoring. Scale: At least 50 workers or 10 percent of total frontline workers participate in at least one program. ALL APPLICATION FORMS MUST BE SUBMITTED THROUGH THE ONLINE SURVEY 1

2 Data Collection and Outcomes: Employer collects program and participant data, including training outcomes, credential attainment, career advancement, wage progression, and business impact or Return on Investment (ROI) data demonstrating benefit to employer. Champions collect data in at least two areas; Emerging Champions collect data in at least one area. Sustainability and Operations: Program demonstrates senior leader support, plans for growth and expansion, sustained organizational support through dedicated operating funds, dedicated staff devoted to workforce development. Impact: Ability to share individual story of an employee who benefited directly from the program. HOW TO APPLY? Below, please find a list of questions that will be asked on the survey. It is recommended that you type your responses to the questions listed below and then copy and paste your responses in the appropriate places in the online application form. Respondents should plan to complete the online survey in one session. Closing the survey will delete your responses. Please note, additional required materials are listed at the end of the form. If recognized, the information provided in this application will be used to create an organizational profile. Completeness and clarity of materials provided will reduce the need for additional communications as profiles are prepared. See examples here. Application form and related materials must be submitted through the online survey by Friday, February 28, 2019 Please Melissa Kleder, CareerSTAT Program Manager at mkleder@nationalfund.org if you have any questions about applying to the recognition program. APPLICATION FORM QUESTIONS Organization Information 1. Please complete the following information: o Organization name o Type of organization (hospital, healthcare system, long term care, home care, community health center, primary care, healthcare partnership, labor-management partnership, etc.) o Brief description of organization (# of beds/patients served, communities served, types of services, number of engaged employers, etc) o Organization address o President or CEO name and title o Name and title of person submitting nomination (main contact for questions regarding nomination) o Main contact address o Main contact phone number o Name of organization s PR/Communication contact o PR/Communications contact address o PR/Communications contact phone number o Website of organization ALL APPLICATION FORMS MUST BE SUBMITTED THROUGH THE ONLINE SURVEY 2

3 o Is your organization a member of a healthcare industry partnership in your community? If yes, please provide its name: Narrative Summary 2. Narrative Summary: In 500 words or less, please provide a high-level overview of your program. Describe the investment your organization is making in developing the skills and career advancement opportunities for frontline workers. Please describe WHY this investment is important to your organization and how your organization distinguishes itself in making skill and career development opportunities available for frontline workers. Program Information 3. Please describe your workforce development programs that target incumbent frontline workers Brief description of program (300 words or less) Number of people who have participated Describe major program accomplishments 4. Please describe your workforce development programs that target local community members Brief description of program (300 words or less) Number of people who have participated Describe major program accomplishments 5. Please describe your workforce development programs that target youth and young adults Brief description of program (300 words or less) Number of people who have participated Describe major program accomplishments 6. Please describe how your workforce development programs strive to improve equity, diversity, and inclusion across your organization. Include how your organization supports underserved populations, such as low-income residents, people of color, women, single parents, persons with disabilities, returning citizens, immigrants, refugees, veterans and LGBTQ individuals. (300 words or less) 7. Employer practices that make skill and career development accessible to workers. Please respond with a "yes" or "no" or planning to offer for each service listed below. Champion organizations offer an array of services, including at least two services from each of the three categories (accessible learning, career development, and supportive policies.) Emerging Champion organizations currently offer or are planning to offer an array of services, including at least one service from each category. Accessible Learning - Allows incumbent frontline workers to attend programs that develop new skills and knowledge while simultaneously maintain their work schedules and salaries. Program Yes No Planning to offer 1. Provides basic skills development for incumbent workers (English language, reading, comprehension, math, computer skills, and other foundational skills). 2. Offers flexible skill and career development learning options (onsite, online, or hybrid options) ALL APPLICATION FORMS MUST BE SUBMITTED THROUGH THE ONLINE SURVEY 3

4 3. Provides academic readiness programming (helps prepare workers for additional education e.g., Bridge programs, tutoring) 4. Provides work-based learning opportunities (on-the-job training, apprenticeship, internships, etc.) 5. Provides competency-based instruction (e.g. College for America or competency-based apprenticeship) 6. Provides cross-functional training for entry-level workers (Training provided for workers across varying roles and responsibilities to allow for greater depth in knowledge of a particular company or industry.) 7. Maintains educational partnerships (e.g. community college, adult education programs, training organizations) 8. Conducts employee skill and educational assessments Career Development - Provides clear pathways to licensed positions, support for enhanced training and access to tools, resources and opportunities needed to make advancement a reality. Program Yes No Planning to offer 1. Provides career coaching services for frontline workers 2. Provides career exploration tools and opportunities 3. Provides academic counseling for frontline workers (e.g., Ed Assist or local community college) 4. Provides case management for frontline workers to access support services 5. Maintains clearly articulated career pathways 6. Implements an incumbent worker pipeline program 7. Trains supervisors and managers to support career development of frontline workers 8. Provides mentoring programs for incumbent frontline workers 9. Provides mentoring to prospective frontline workers Supportive Polices Provides a structure and system to create inclusive and supportive environment and conditions for frontline workers. Program Yes No Planning to offer 1. Offers a range of position types (per diem/part-time/fulltime) 2. Offers flexible scheduling in response to employee needs 3. Provides mechanisms for employee input (e.g. employee satisfaction surveys, focus groups) 4. Makes tuition assistance more accessible for frontline workers (e.g., upfront payment options, covers cost of earning a certificate, etc.) 5. Covers partial or full cost of skill and career development opportunities for frontline workers 6. Provides partial or full paid release time to frontline workers for skill and career development opportunities 7. Offers financial counseling or employee emergency loans 8. Provides or offers access to wrap around services related to childcare, housing, or transportation ALL APPLICATION FORMS MUST BE SUBMITTED THROUGH THE ONLINE SURVEY 4

5 Scale of Program Champions must have at least 50 people or 10 percent of frontline workers participating in at least one program each year. Emerging Champions should have plans to reach this scale of programming. Frontline workers are defined as individuals working in jobs requiring an Associate Degree or less. 8. How many people are employed by the organization? 9. How many frontline workers are employed by the organization? 10. In the last year, how many frontline workers or applicants participated in your skill and career development programs? 11. Overall, how many frontline workers or applicants participated in your skill and career development programs? Data Collection and Outcomes To demonstrate impact, it is important for employers to collect and analyze different types of data. Champion organizations must collect data in at least 2 of the 4 areas below (questions 12-15) and demonstrate their ability to communicate positive outcomes. Emerging Champions must collect data in at least 1 of the 4 areas. 12. Training Outcomes: collects data on training outcomes (e.g., how many enrolled and passed the class, etc) - If yes, please share training outcomes from the most recent year for which data is available (please state the year). Example: In 2018, 200 individuals enrolled in high demand training programs, including 125 incumbent workers and 75 community members. This includes 50 individuals in a sterile processing apprenticeship program, 25 individuals in a medical assistant apprenticeship program, 25 associate degree nurses in a bachelor s degree program and 100 community members in nursing assistant and/or patient care technician training. 95 percent completed training and 75 percent were placed into positions aligned with the training they received. 13. Credential Attainment: Collects data on transferable credential attainment (e.g., degree, professional certification) - If yes, please share credential attainment outcomes from the most recent year applicable (please state the year). Example: In 2018, 13 employees obtained national home health aide certification status. Ten community members received state certification for CNA, a 100 percent pass rate. 25 employees completed an LPN to BSN program and 23 employees passed the NCLEX on the first attempt. 14. Job Placement and Advancement: Collects data on job placement and advancement (e.g., how many people were promoted or received salary increases as a result of your program). - If yes, please share advancement outcomes from the most recent year applicable (please state the year) Example: 51 percent of program participants received a promotion to a higher paying position within two years of program completion. ALL APPLICATION FORMS MUST BE SUBMITTED THROUGH THE ONLINE SURVEY 5

6 15. Business Impact: Collects data on benefits and/or business impact that demonstrates benefit to the organization (e.g. reduced turnover, lower recruitment costs). If so, please share any supporting data. - If yes, please share available data and dates o Workforce availability (vacancy rates, reduced turnover, lower recruitment costs). Example: CNA turnover rates decreased from 80 percent to 30 percent, resulting in $100,000 savings in recruitment costs. o Employee engagement (engagement and satisfaction measures) Example: From 2016 to 2018, employee satisfaction scores increased by 15 percent. o Diversity and community impact (diversity of workforce, local hire rates) Example: 20 percent of new hires live within five miles of their work site. o Patient experience (HCAHPS scores) Example: From 2016 to 2017, patient satisfaction scores related to hospital cleanliness improved by 10 percent o Quality and safety (medical error rates, readmission rates) Example: Within the last year, 30-day hospital readmission rates fell from 19.5 percent to 17.8 percent. 16. Please share any other data you collect or other successful program outcomes. Sustainability and Operations Champions have supported programs for at least two years and typically have at least 50 percent of current programming funded through operating funds or a compelling plan for sustainability and can demonstrate strong leadership support. Emerging Champions have supported programs for at least two years, have less than 50 percent of current programming funded through operating funds, may lack a sustainability plan, but can still demonstrate strong leadership support. 17. When did you start providing supportive training programs for frontline workers? (Program should be at least two years old). 18. Have these frontline worker training programs grown or expanded over time? If yes, please specify how? 19. What percentage of your current programming is funded through operating funds (as opposed to funds from outside your organization such as grant funds)? percent percent percent percent 20. How many Full-Time Equivalents (FTE) do you have devoted to frontline workforce development programs in your organization? 21. Does your organization utilize predicative workforce planning and analytics? - Yes - No - Planning to utilize in the next 12 months 22. Tell us about your sustainability plans. Please check all that apply to your organization: - In the process of developing a plan to sustain programming ALL APPLICATION FORMS MUST BE SUBMITTED THROUGH THE ONLINE SURVEY 6

7 - Developed a plan to sustain programming - Secured support from senior leadership in your organization 23. In 100 words or less, please share more details about your organization s sustainability plan, including the items checked above or other ways sustained organizational support is demonstrated. Impact of your Program on Individuals and their Families Please share a frontline worker success story. 24. In 300 words or less, please share the story of one person who has benefitted significantly from your programs. Please include a first-person quote from a frontline worker that highlights the impact the program has had on their life/career. It is also possible to submit this story as a first-person testimonial in the worker s own words (edited for clarity if necessary). Use of Materials CareerSTAT will produce a profile of each organization designated as a Champion or Emerging Champion. The information provided in the nomination form, logo and pictures will be used to develop each profile. Each organization will review and provide final approval on format and content. The profiles will reside on the National Fund for Workforce Solutions website. See example: Other Required Materials As soon as you have submitted this form, please submit the following information via directly to Melissa Kleder, CareerSTAT Program Manager, mkleder@nationalfund.org and info@nationalfund.org. A signed letter of support for this application from your President or CEO A photo* of your President or CEO A photo* of the person featured in the frontline worker success story above (Please note that CareerSTAT asks organizations to obtain written permission to use the photo and/or video) 1-2 photos* featuring your workforce development program and frontline workers (Please note that CareerSTAT asks organizations to obtain written permission to use the photo) Your organization's logo on transparent background (PNG or EPS file format) Any additional materials that help describe your frontline workforce development program, include programmatic one-pagers, short videos, or reports. *Photo specifications: All photos should be sent in JPG format, uncropped, in the highest resolution possible (ideally 300 dpi) Photos will be used in champion profiles, as well as other CareerSTAT communications. Photos of individuals or small groups are more powerful than posed group photos. Photos of frontline workers in their work context are preferred. Please do not send photos of classroom training sessions. ALL APPLICATION FORMS MUST BE SUBMITTED THROUGH THE ONLINE SURVEY 7