October 29-30, 2012 Hotel Pennsylvania. Solving the Post-Disaster Access Dilemma Through Public-Private Initiative

Transcription

1 Solving the Post-Disaster Access Dilemma Through Public-Private Initiative

2 Today s Program Overview Why CEAS exists How CEAS works Is CEAS Right for my Company Who are Critical Employees Re-entry Planning overview A Glimpse into the Future the Next Generation of CEAS

3 Flashback 1998 A near-disastrous collapse of a portion of scaffolding in July 1998 reflected the occasional difficulties of building in a dense city. While the laying of a protective meshwork over the 47-story facade was underway, all the nearby blocks from Fifth to Eighth Avenue had to be evacuated and cordoned off for several days.

4 Flashback 2001 Terrorist fly two commercial aircraft into the World Trade Center in NYC, altering the way New Yorkers and thenation will perceive disasters forever. Initially, nearly a full square mile of Manhattan is shut down access restrictions will continue for months

5 Flashback 2007 A steam pipe explodes in midtown Manhattan sending asbestos contaminated steam spewing over an 6 block area causing streets and businesses to shut down for several days. NYC OEM activates the CEAS program for the first time.

6 Flashback 2011 Hurricane Irene comes ashore in NYC coming within a foot of overtopping the bulkheads in lower Manhattan narrowly averting catastrophic damage to infrastructure. BNet is asked to staff the NYC Emergency Operations Center in anticipation of a CEAS activation

7 What is CEAS cqa&feature=player_embedded#!

8 Public-Private Partnership BNet (Non-Profit) developer of software, systems, cards No Cost to the municipality Business supported Business benefits (disaster impact mitigation) Community benefits (lifelines, employment, normalcy) Government benefits (business retention, tax retention, community recovers faster)

9 Denial of Access and Disasters? Emergencies/disasters cause business interruption. Business interruption affects every business differently. The longer the interruption the greater the damage potential. Re-entry is essential to mitigate damage. Most local authorities typically lack a method to acceptably control re-entry Most businesses lack a re-entry plan

10 What Does Access Accomplish? Gets essential personnel, critical supplies and services into the effected area Gives businesses a vital head start to recover Restores essential lifelines Utilities, Food, Money, Supplies Gives the community a head start to recover Gets people back to work Gets children back to school

11 Corporate Emergency Access System Access control system validates private sector critical employees Developed to facilitate business recovery Support procedurally by government and police agencies Permits access to restricted areas and travel during emergencies when safety permits

12 Corporate Emergency Access System Cards valid for two (2) years Cost Standard Card ($50) Flex card ($70) All Area Card ($100) ACP /CPE /NEDRIX/Infraguard Partnership Discounts 10% discount for new enrollments 5% discount for renewals Cards quantities based on employee population at work site Governance: MOU, Plan of Admin. Law enforcement procedure

13 End User Responsibilities Company Coordinator (POC) Participants Agreement Insurance Requirements Identify Personnel (internal screening I-9) Insure Training/Image capture Distribute Cards Make Notifications/Response Manage Renewals

14 Current Card Options

15 Planning Your Post Event Re-Entry Is CEAS right for my Organization? Who is critical to my organizations survival? Evacuation v. Re-entry Basics of Re-entry Planning

16 Is CEAS right for my Organization? Business interruption, how long is too long? Regulatory obligations? (fines?) Financial impact Reputational impact (TWA) Customer retention Can I count on my connections? I could get people in on my retirement tin

17 Who are Critical Employees? People responsible for critical business processes/contingencies (read: 1 st responders) Crisis management Team? Fuel Delivery Contractors/ Service Providers? Choices are important. Consider these qualities Reliability, Competency and Proximity, Level of personal readiness. What if my Critical Employee works in another city? What if I can t predict who will be critical..? Quite often the Critical Employee is not who you would expect

18 Who s the critical Employee?

19 Some critical functions are not directly associated with a business process Facilities employees responsible for maintaining the physical plant of your facility Security Protective services to control access within the facility and protect assets. Information Technology Critical to just about all business processes. Essential Service Providers Outsourced services might be just as essential as actual employees to recovering a critical business process.

20 Evacuation Plan v. Re-Entry Plan Everyone has an evacuation plan because you have to. Few actually have written reentry plans as part of their BCP CEAS is not a re-entry plan, it s a re-entry tool and no substitute for good BC or reentry planning

21 How the Public Sector Responds 911 call/ observed SOP based deployment Skill sets / specialty units Who s closest On scene assessment Request additional assets, if necessary Re-assess

22 Components of a Private Sector Plan Situational Awareness/Communications good SA/comm. tools will help you keep in front of events, communicate with employees and is key to a quick reaction. NC4, Corpnet, BNN, Send Word Now, etc. Communications tools/processes Scenario Based SOP s every event is different Risk Assessment based who and what skill sets The who and what = CEAS critical employees and essential service providers Logistics Define steps to put SOP in motion, What if there are access restrictions? How can I get there, can I stage resources if necessary? On Scene Assessment Damage Assessment Mitigation measures needed Skill sets/resources/service providers needed Ongoing Re-assessment

23 Improving CEAS V.4 Software release Better/user friendly interface Single Enrollment any jurisdiction New Functionality - Pay as you go Just in time access Added end user flexibility GIS based access Mobile Apps Integration with existing public safety credentialing systems Regional / Statewide programs

24 CEAS. of the future Goals: Add access tool options Eliminate multiple card types Leverage available technology Give jurisdiction greater control Give company more control and flexibility Make program accessible for national retailers, the healthcare industry and major infrastructure servicers Simplify enrollment, renewal and pricing

25 Letter of Access Just in Time Capable Presented with Placard and ID Scanned and visual authentication Ideal for vehicle fleets Optional for cardholders Limited time use Generated locally by the end user (once the system activates and facility location is within the restricted area)

26 Vehicle Placard Just in Time Capable Presented with LOA and ID Scanned and visual authentication Ideal for vehicle fleets Optional for cardholders Limited time use Generated locally by the end user (once the system activates and facility location is within the restricted area)

27 PDA DOWNLOAD Just In Time Token pass from CEAS database to the end user generated at the time of the event Limited Time Use Scan-able against CEAS database Can be sent to user by the company once system is active and facility location is within the restricted area Must scan out to free up CAP

28 Mobile Scanning Capability GOAL: Eliminate the need for task specific hardware by providing handheld app for smartphones, tablets and laptops

29 Adding GIS Capability Jurisdiction defines restricted area by drawing a polygon around an event System authenticates access based on geo-location Cards assigned to facilities located within the polygon get green-lighted at the checkpoint Exceptions for certain participants based on access type and participation (All Area, Ins. Adjusters etc.)

30 Can it Core a Apple? Name: Jane Citizen Org: XYZ Corporation Affiliation: Banking & Finance Tier: TIER 1 Facility: 60 Wall St, NY, NY CEAS.COM FACILITY LISTING 1088 Broadway. New York, NY E. 42 nd St. New York, NY Wall St., New York NY Old Country Rd, Mineola, NY State Street Boston, MA. 125 Chestnut St. Philadelphia, PA

31 Final Thoughts BNet exists for one reason only create programs intended to mitigate damage to economic lifelines that affect communities recovering from a disaster by getting businesses up and running as quickly as possible following a disaster or serious emergency to restore vital lifelines We do this by creating a partnership between businesses and public safety officials responsible for managing impacted Take advantage of the public-private initiatives at your disposal. Consider an emergency re-entry/ access plan as an annex to your BC Plans CEAS is not a business continuity plan it is only a tool for your arsenal If CEAS is not available in your area talk to your public officials. If no one is reaching out to you, you do the reaching.

32 Questions Peter Picarillo Executive Director Business Network of Emergency Resources, Inc Phone: x1002 For more information about: